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Telkom SA Mall Of Africa / customer agent bad service

1 Mall Of AfricaMall Of Africa, South Africa

Good day,
I went to Telkom store today (2018/12/06) around 14:00 at Mall of Africa, the service I got was unacceptable from Dinah the Service Agent.
The service agent that was assisting call her to ask her a question on how to move my number back into my contract as per my request, she then advised the service agent. I ask her why do they have to do that as the number was part of the Family free contract before but instead of her answering me she just looked at me and did not reply.
I asked her to reply but still did not reply then she walked away to chat with her colleagues.
I was not happy with the way she presented herself because she works with people and if she is not will not communicate or advise customers on why she is initiating certain services on their account then she should not be dealing with dealing customers directly.
Remember everything that is being done on the customer account needs to be explained because at the end of the day I am paying for those services, not her.

Jo
Dec 6, 2018

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