Target
Reviews and Complaints

Target is a terrible company to work for.

@StephConnor: Dude... to admit that you work for Target, then rip a patient of your company apart like that using such vulgar language, all while using what I presume is your real name as your screen name? Maybe you're the one who needs the education. I hope someone from Target corporate figures out who you are and hands you a pink slip.

I happen to work for target as a pharmacy intern and I deal with incompetent people like you on a daily base. Just because your doctor prescribes you a medication does not mean it is covered by your insurance company. These insurance companies go through routine system updates and computer network failures. When these happen, a pharmacy can not electronically submit the claim for your prescription. What this then means is if you want this medicine you are responsible for the full price until the link is restored. Once the insurance company fixes their network problem, a pharmacy can resubmit your claim within 14 days and get paid for the cost of the medicine up to what the INSURANCE decides YOU are responsible for...aka as your copay you idiot. You then go back to to the pharmacy with your receipt and get reimbursed the difference. Get a [censor]ing education you [censor]ing idiot before you complain nonsense. Insurances already have a tight grip as they do routine audits. That's why your doctor cant just say 'prozac 20mg #30 use as directed' it has to specifically say how often it's taken or they won't pay for it.

IF you call your insurance company and explain to the fraud and abuse department what you think is going on ...they WILL investigate. This type of behavior is not tolerated.

The cashiers are the baggers. Putting them in the cart ourselves is presumptuous and disrespectful. It never hurts to ask, by the way.

It's the law to card you, sorry. Welcome to life in the USA. Are you sure you're 64?

You are ridiculous. There's not always enough people to have a bagger at each lane in the grocery stores. Also, some stores or workers card everyone just to be safe.

I have worked for target for 6yrs outta of the 6 yrs i did had some bad teammembers but this yr they hired 20 yr olds high schoolers ok..i have worked in softlines for 6 yrs these girls they hired all they do is stand back in the fitting room hanging out braiding each others hair...they should be zoning putting up returns or helping guest, but they don't...i work 2nd shift so i come in @4 pm to close ..the 2nd shift teammembers should not come in to a messy fitting and full of returns...also one teammember was holding clothes back in the fitting room for weeks and she was buying it little at a time we are suppose to hold clothes for 24 hours and if they don't buy them it gets put back on the floor one of lod said it was ok for o hold it over 2 wks and i tried to explain it to her but she ignored me me so im gonna look for anothet job if nothing changes ...thanks patricia

Target is not that bad to work for. Like any company there are going to be a few bad apples. Most of the bad ones get worked out and post unreasonable things on here about how unfair the company was.

Target does not care at all about their employees. I was wrongfully terminated, but I am really glad I don't have to deal with those ### managers anymore.

I'm currently working for Target as a cashier and they pay me 8.50 an hourly, but I know target is not a good company to work for due to their lack of management. They say pay increases is based on job performance and they give raises to people who kiss their [censor]. Most the time I give customers discounts that they don't suppose to get because I feel like the company is not taking care of its employee. what I would say to anyone who works at target and that don't raises or support should hurt the company by any means. Why would I work hard and not get fair treatment, raises and ect. At least I don't depend on target, I have another job that pays me well.

Target is a really poor company IMHO.

Not all Target are bad. The one I go to for years have very nice people working there. But I have heard of Target elsewhere have very rude employees.

I, too, have worked for Target. Granted, it was only a part time job. However, you shouldn't be expecting to be getting paid enough money to pay for your rent and "boyfriend" with a part time job at Target.

It seems that you should get your priorities straight before bashing Target for not giving you enough hours. My advice would be to move back with your "overprotecting" mother who went in the store stupidly to complain about your problems that were your fault to begin with.

Idiocity of your post is simply demeaning with people who would kill for your position.

I understand where u are coming from. I have worked in retail for over ten years, and agree, that their are customers that always want to get free stuff or percentages off of items for no reason. But I want to say that I applied for a Target store that was opening in my area. I got called back for 2 interviews...but never heard from them again. I called numerous times, and spoke to managers at the store, after it finally opened but they never told me what happened. I was told that if I didn't get a letter stating that the position was closed or that I wasn't right for the position (which I never got anything) that I was still active in their system. It's been close to a year since then, and I still dont know. Guess I never will.

Ghetto! ! I feel bad for You guys. Almost makes you miss customer service (except for racist crap of course) from the 1950s.

Yeah, if you don't like the cashier based on past experience with them, then go to another checkout lane. I've been going to Target in Tanforan for the past few years now, I have experienced good and bad employees there, most of which I had a great experience with. If you're unfortunate to get an employee who treated you bad, then just ask to speak to one of the supervisors who's always on the floor with the cashiers.

The solution here is simple.
Get in another checkout lane.
I know, I know, you shouldn't have to put up with the behavior you described, but the simple truth is Target, like Walmart, Kmart, and well most any retail establishment can not afford to hire MBAs to man the checkouts. In some areas they are lucky to get high school grads.
You could try complaining to the store manager, I doubt it will make much difference.

tasha is a leech

Maybe they did you a favor... Who would want to work with people like that anyway, right?! I'm sure you'll find something better. Hang in there!

My husband & I tried to purchase a 12 bottle wine cooler today from Target. In our Sunday paper, the Target ad had a great price on a 12 bottle wine cooler. We went to the Target in our town and realized when we got home, the cooler was scratched and dented. My husband returned it and than drove to a Target in a nearby town (20 minutes car ride) and brought home wine cooler #2. It turned out this one had a huge dent in it. The box was perfect so my husband did not check the appliance before leaving the store. Our mistake! He drove back to the second store and talked with the store manager who was willing to give us a $3 credit for our trouble. We wasted 4 hours trying to make a purchase. Target needs to check their merchandise before putting it on on the shelf. The store manager should of been more helpful. Why should we have to check the merchandise that closely before we leave the store. I AM DONE SHOPPING AT TARGET. TARGET HAS LOST MY BUSINESS

Target.com advertised small computer for $199 online and said only available in stores. Website then directed me to the nearest store that had merchandise in stock. Went to store and was told they had none and did not have any at all that day. They then refused rain check and refused to let me know if and when more stock would arrive and told me that Target.com and Target stores had no connection to each other. The website purposely sends you to a store to buy something that they never had to begin with and then refuses to accept any responsibility. I took this complaint up with every person in that store and then with Target.com and then with target Corporation and no one at any level would resolve this issue and made the same claim of no connection of stores and website, thus admitting that this is a fraudulent way to drive customers into the store for merchandise that is not there, hoping they will then shop. I made it clear to everyone at every level of customer service at Target Corporation that after shopping there regularly for 45 years that I would never do so again. They did not care. Target used to have the best customer service of any business and now has none whatsoever. WalMart has won over my business from here on.

I bought a Christmas present at target which cost $150. I started shopping early in September and noticed that they have a 90 day return policy. I understand this so I am not requesting a refund just a store credit. I was told that they will do nothing. The item is unopened and they still sell the product. This is a horrible way to treat the consumer especially since they just opened a Target right across from my work.

To: Mr. Gregg Steinhafel
Target Corporate Office | Headquarters
1000 Nicollet Mall
Minneapolis, MN 55403

Greetings Mr. Steinhafel,

My name is Scooter and I frequently shop your Target stores throughout the year as it very convenient to my home and work. I’m employed in a large box retail store and understand how employees and policies exemplify customer service. I also understand how frustrating returns and exchanges are and can be. However, that last few times I’ve shopped your store I was highly disappointed and unsure if I will ever shop at another Target again.

The last couple times I’ve attempted to return or exchange a Target brand item I’m quickly faulted because I don’t have my receipt(s) and it’s been rocky from then on. From check out to the customer service desk I’ve experienced numerous problems that I just cannot let it go untold. When I’m first engaged at your customer service desk to make a return or exchange the person behind the counter coldly ask for my receipt then immediately scolds and advises me there is no way you are able to return or exchange your own Target Brand unopened product without a receipt. Clearly it is an unopened Target brand item so I’m being accused of stealing. I can assure you with bank statements that I’ve made plenty of purchases at your store and did not steal this product nor produce it in my bathroom.

This is by no means will be an exhaustive list of the poor customer service I’ve received. This attitude and policy is unacceptable and nobody should be treated in this manner. I hope that this is a last-time experience that I will never have to endure again. However, I feel compelled to make my complaint known if for no other reason than I do not wish to see anyone else go through an experience such as this. Please respond with how you have handled this issue and how I can be sure this will never happen to me again.

Sincerely,

Scooter

What is wrong with you? You acknowledge that you were aware of the 90 day return policy when you made the purchase, now you have the audacity to act like the injured party when you try to return something eleven months later? You acknowledge making the purchase in September. This is posted in August. ELEVEN MONTHS!

You give truly disabled persons a bad name. You don't say, but from your wording I'm betting you didn't inform the store of why you were going to miss work for your mom's funeral, you just no-showed, and I bet you were gone more than the two or three days a company usually allows for a parent's death, too. Am I right? It was a give-away when you said "I had to immediately leave for her funeral." Because both of my parents are dead so I KNOW how that goes, and the funeral never happens all that quickly. There is PLENTY of time to call your employer and say "Hey, my mom passed away and I have to go to XXXXX for the funeral. I'll be back by YYYYY date." I actually went to work one of the two days immediately after my dad died because his funeral wasn't until three days later. I called my boss the morning after, explained that my dad had died and I needed to make arrangements. We easily got the arrangements made that day, and I went to work the next day. I took off for the funeral and the next couple of days for bereavement, then I went back to work. My mom was in a different city, so I called my boss and let him know I'd be gone, then was gone for 4 days--one more than my company routinely provides--because I lived so far away. But had my employer not known where I was and why, I sure wouldn't expect them to hold my job, and they have no legal obligation to if you have not applied for and received leave under the "Family Medical Leave Act." You can't just not go to work, say "My mom died, " and magically get your job back. You were EXTREMELY lucky to get another job with them.

And BTW, every job is a dictatorship. Jobs are not democracies. None of them are. Grow up already.

Scooter, that it is a Target brand proves it came from a Target store. It doesn't prove the Target store was PAID for it--that is what a receipt proves. Target is very liberal with returns on items you purchased with a credit card, and will refund them without a receipt if you present the card you used for payment. I do it all the time. If you don't have a receipt and didn't pay with a card, you're SOL, and their posted policy says so. You seem to have done it a lot of times--aren't you aware by now that you need a receipt? Why keep returning things without one? Insanity is sometimes defined as doing the same thing over and over and expecting different results. Keep that in mind.

People steal things, then return them for money. Hence the requirement for a receipt

I'm going to go to the superbowl next year and tell them I lost my ticket but I really did pay for one. I'll show them my bank statement and then I'll let you know what they say.

If you know you need a receipt why do you keep showing up without one? It is the ONLY proof that you purchased that product, where you purchased it, when you purchased it, and how you purchased it. All of these details (including how much you purchased it for) are required to execute a proper return. You are being silly. Do not blame others for your own carelessness. Save your receipt... always. They are allowing you the opportunity to return something, and you are refusing to follow their very simple guideline. You have no excuses here, and Target has done nothing wrong.

Great review IMHO

Here is the CEO's number

Gregg.Steinhafel@target.com
[protected]
fax: [protected]

Assistant:
Denise May
Denise.May@target.com
[protected]

Good review, i hate Target.

Target does suck, so does sears.

Wow you're stupid Kiball. If you are a disgruntled target employee then you know that Target does not sale their furniture display models due to safety and the fact that they do not own these pieces of furniture. It may have been something that was going to be discontinued and the display hasn't been taken down yet. Deal with it.

I hate the new Target Red Card with that stupid chip. I have a disability with my hands, making it difficult for me with all this madness just to add extra security on the card. It's much easier for me to swipe, scribble and call it a day when I make purchases. Placing my card in that small slot and having to type a pin defeats the purpose of a credit card. This whole deal makes it difficult on those with disabilities with their hands. I'm not going to give my pin to the cashier.
This was when I decided after being a Target Red Card member since 2006, I would call it quits. No sense of me keeping that card active since I can't shop in store with it.

You may be twenty years old when you wrote this but you are whining and acting like a two year old, it is called taking responsibility for your mistake, you miss a payment and this is the consequences for your actions. Grow up and accept personal responsibility for your mistake.

I, also, am disappointed that Target credit card statements do not itemize purchases. This makes it inconvenient to look over the statement to verify the purchases. It also makes it difficult to distinguish between personal and business purchases. I am disappointed that I cannot use this card as I had planned to. I will be limiting my purchases since I will have to call each month to request receipts to compare against the statement every month.

I just wanted to let people know that even though the Target RedCard statements aren't itemized, if you call them on their toll-free number, [protected], they will mail copies of your receipts to you (it takes 8-10 business days, but it's better than nothing). Also, I mentioned to the representative that a lot of people would like to have their statements itemized, and she said she would forward the recommendation to the people in charge of making that kind of a decision, so if enough people call in and request it, they may change their policy.

This is one of those situations where if you've had a bad experience with the Target RedCard, like myself, you'll agree. If not, you'll rip on the poor guy making the complaint. I don't feel that the RedCard is a complete scam, you get 5% off any store purchase, period. However, there's some dirty tactics going on in the collections department, which leads me to say that it becomes a scam after the purchase is made. The biggest issue I see is a lack of notification of the due date of your bill. For instance, I just made a purchase, $50, three days ago. I've had no mailing, no e-mail, nothing that acknowledges my purchase and indicates my upcoming due date. I've been caught by this card before and learning from those mistakes, which according to their policy are, in fact, my mistakes, I decided to login on-line and check. My RedCard billing due date is 6/1/12, that's less than 10 days from the day I made the purchase. Not right, especially when the quickest I can get a payment to them is going to be 1 or 2 days on-line. I understand they can do this, its not unlawful, but its bad tactics and needs to be made very clear to the customer. Other issue I have (as an IT guy), their security on the log-on for the RedCard, awful. This is not a bank or a credit union. If you want your payment, don't make the password so difficult that folks have to write it down somewhere, your completely voiding the purpose of password security by doing so. I had a 2nd, worse experience with this card. A few years back I spent about $350 in one single purchase at Target. $120 of that amount was for a Hoover pet vacuum. Got home that night, began vacuuming the carpet and the thing made a funky noise and shut off. The carpet wasn't even dirty I was vacuuming up a few pieces of litter. From that time forward it would overheat after about 5-10 minutes of use. Again, I am taking responsibility, I did not get right back in the car and return it, should have. The fact was it worked if you vacuumed fast. I had a newborn, a job, I just didn't get around to taking it back. I admit I hate returning large items, and I thought maybe I could fix it. When I did get around to returning it I couldn't find my receipt. Then I remembered, I purchased it on the Target RedCard. Yay! They would be able to see the date of purchase. Called customer support. No help, they don't itemize purchases. Though they could see I spent $350.00 they couldn't see the individual purchase of the vacuum. And they also added, that purchase was 92 days ago... I could go to the local store and see if they would allow me to exchange it but that was it. I went into the store just to talk to them, didn't bring the vacuum because I had a bad feeling after talking to their customer support. The store wasn't even able to find the purchase of $350 on my card... they took my card in the back for about ten minutes. I could log in online, I told them, and they could view that I did make the purchase just over 90 days ago. Nope. And that was that, I'm not a [censored], I didn't yell and scream and argue... I just thought that they were better than that. I also got hit with one of their late fees at one point with the card. And yes, I did call and ask could they knock that fee out, it was the first time I'd ever missed a payment. Nope... there went most of my 5% savings. So all in all, yea, I agree with you, there's dirty tactics going on that make this card a scam.

It's not a scam... You screwed up and now you're angry at the company?! That makes no sense! Take responsibility for your own actions - it's a part of growing up.

Regardless, if this is the first time this happens, just call their customer service number on the back of the card and ask a rep about the possibility of reducing the interest rate or removing the charges. They usually work with you to help you out - or they may say that if you make timely payments for the next 3-6 months they will reduce your rate or give you a credit at that point.

It's not the end of the world... You'll be alright, but remember who caused this error - you. Not Target.

Sadly, lots of retail places now are changing their requirements. And I agree with you - Target is a crappy place to work for.

You need a degree to work at Target?

Retail places have the govt looking over them to ensure they Dot their I's and Cross their T's...if the forms are not on file correctly then they get in trouble after a audit. Different states have different rules. I suggest you go to the nearest chamber of commerce and request the laws of tax exempt from your state.

Then if you are correct, with form in hand...go to the mgr of that Target and provide you was correct. If you where wrong I suggest you go and apologize to the clerk at Target for doing their job, , ,

Target in Matthews has an idiotic return policy. Before Christmas, I bought my husband a $178 Norelco shaver. The guy checking me out has some issues getting the item to scan but the receipt clearly states Norelco and $178. This was not the shaver that my husband wanted so he took it to the store to try and get one that he did want. The shaver did not scan so they would not credit the shaver. They offered store credit in that department only. They did not carry the shaver that he wanted. They wanted us to take a credit of $178 for shampoo? I was very disappointed, my husband was mad and we will be going to Wal-Mart from here on out. I guess Craigslisting the shaver is the only way to unload it.

Your organization sounds like a great beginning to put pressure on corporate America who behaves in an negligent manner. Going after Target shareholders is a beginning, but why not move your efforts up a notch? In my opinion, Sedgwick is in violation of Anti-Trust Law. You need to get involved with Congress, and there are Committee's and Sub-Committee's who might respond with an investigation with respect to Sedgwick. I hope this comment will bear fruit.

Target is one of those "accident-prone" stores. You should stay away.

I had no idea Target was doing that. Now I'm worried. I had a similar experience with The Children's Place Card. I filed a complaint with the BBB, and of course got nowhere. They used the same "due to past delinquencies" excuse. Even though I had never made a late payment with them and even showed an $11 credit at the time they decided to close my account. Of course, the creditor reporting that they chose to close my account is very bad for my credit that I had been working on for years to restore (due to bad decisions of helping out "friends" by co-signing)! I had no luck in resolving this matter, but I am definitely NOT SHOPPING at THE CHILDREN'S PLACE ANYMORE! I would spend hundreds there for my kids' back-to-school and holiday shopping...NO MORE!
Thanks for alerting us about Target now, I will be more cautious with that card now..

Sorry kids, can't buy a house anytime soon due to all these stupid decisions made by these "bailed out" banks!

I've been experiencing the same thing for the past year and half. Mind you I haven't been reduced to $56, but if they keep lowering my limit every time I get $500 between me and the limit, I'll be there in no time.
As for contacting the CEO, I think you're delusional if that's going to help. They could give a rip!

I too have quit shopping at Target and will no longer use the card for anything. I'm not closing the account because then my 700+ credit score will go in the toilet. I also plan on telling everybody what Target is doing, to NEVER get a Target credit card, and shop anywhere but Target stores.

Close the account and transfer the balance to a new credit card.

Let the CEO know about the issue you are having

Gregg.Steinhafel@target.com
[protected]
fax: [protected]

Assistant:
Denise May
Denise.May@target.com
[protected]

EVERYONE NEEDS A JOB RIGHT! But I excpect to be treated with courtesy and dignity when I go into an establiment. I am not asking for much. Everyone there should be glad to see customers. It it were not for us customers they would not have a job. I would have reported the incident to the manager and the district manager. It is all about money with these guys.

I get treated except it's a black woman who gets special attention, with great customer service. I was in line getting nothing, not even a hello, that is why I don't shop at Target anymore.

I went to shop at Target. 2 associates told me that they can do price adjustment. They asked me to come back with the receipt. I went back with the receipt later on that day and one associate started to make the price adjustment, but she had problem to put full amount back to my CC and asked one manager to help. But the manager said to the associate that she cannot do the price adjustment. All the time that I spent drove back and forth to the store, waited in the store about 1 hour for the adjustment, at the end I been told NO. The manager refused to give me his name. The store location is Easton in MA. Very bad in customer service. I even tried to call [protected] and they gave me the same ### too. I would not complaint if they told me that they cannot do it at the first place. They made mistake, but they are not taking any responsibility. Not a good place to shop!

I ordered an item from Target's website. The shipping estimate was four days after the order date. That date passed and I got an email saying the shipment was delayed. The new estimated shipping date passed. Ten days after I had ordered the item, I contacted Target to ask what was going on. They told me the item was out of stock and I could just wait until if-when it became available again. They didn't bother to inform me on their own; I had to contact them and ASK what in the world was up. The service rep used very condescending and dismissive language in his email to me.

They gave me a crappy $3 discount on a future order as an "apology." I wrote back and told them to remove it from my account because I'll never shop at Target again. They removed the discount and then said they hope I'll shop at Target again. Yeah, right! Not only will I never buy from Target again, I'm telling as many other people as possible about this crappy experience.

I wrote a check at Target (2420 N Reserve St, Missoula, MT 59808, [protected]) on the 19th of June for $69.72. I gave it to the cashier; she ran it through the cash register- gave me a receipt- I left with my items and receipt- everything seemed to go smoothly. EXCEPT- the check was never presented to my bank account. When I was balancing my check book at the end of the month- I noticed that the Target check had not cleared- no transaction with that amount had been presented to my account. So I called the store- and of course was referred to various "customer service" 1 800 numbers. After spending upwards of 30 minutes explaining the story to several different ineffectual customer service representatives- I was told to call back in a few days and they would initiate "an investigation". When I called back- I was told that it was impossible to initiate an investigation because they don't have that capability. After several more phone calls over several more days- I was told that there was no record of my check in their system. All I had as proof of ever writing it was my duplicate check- as I had thrown out the receipt not thinking I would ever need it. After several time consuming and fruitless phone calls at the 1-800 level, I went down to the store asking to speak to a manager. I was told that the managers were unavailable and that there was nothing that could be done "at the store level" because so much time had passed. (Even though the "customer service" people were the ones that kept telling me to call back after a few days had passed- presumably waiting to see if the check would show up in the interim). At the store they were able to look up the receipt based on the information I gave them and it shows the amount, that I paid by check, and that it was authorized. I spoke with my bank and they recommended that I cancel the check and perhaps even change my bank account to a new account- as apparently it is possible to take a check (such as the one I wrote out) and "wash" it to reflect a new amount and new payee information. However- my bank charges a fee of $22 to cancel a check. I feel that Target should pay for that- however after several more phone calls and several more days- I have been informed that they will not pay, and have even been told that I should just "not worry" about it because I am coming out ahead having basically received $70 worth of "free" merchandise. I told them that I am happy to come to the store and pay them cash for the items if they will pay for my check to be cancelled- and was told that they "do not have that capability" and "besides it may have been your bank that lost it". Really? Don't you think if my bank lost it that Target would have some record of it in their system in some form or another? Anyway- if the only thing I was worried about was the $69.72 I wouldn't be ranting like a crazy person on this webpage. What concerns me is that now there is someone possibly in possession of my full name, address, phone number, driver's license, bank account number, and signature. Have they never heard of safeguarding personally identifiable information? And no one at Target seems to care in the least that they clearly have made one of their (used to be loyal) customers vulnerable to identity theft and or "check washing". Thanks for nothing Target- not only will I NEVER shop there again- but I will tell as many people as I can that your customer service STINKS!

actually you should have just went to another store you cant return it but you could have exchanged it.

I agree with your complaint about Target. I used to love shopping there and would regularly spend $200 - $300 there a month on clothes, toiletries, household stuff, gift certificates etc. However after today I've decided I am not shopping there unless I have no other choice. The customer service has become unbelievably bad...from not being able to get the photo-lab person to help me to then being told 20 minutes later that their machine is broken. I've had problems where their wedding registry wasn't working and I couldn't get help, trying to exchange defective apparel that is clearly their own brand but being told no, because I threw away my receipt and the latest today is I got hassled over a 50 cent coupon on a candy bar when I popped in for a few items and spent $30. I tried to let them know via their website but couldn't find a customer service contact to email...no need to wonder why. Frankly I've received better treatment at Wal-mart and they are cheaper...not too difficult to do the math on where I'll be shopping for such stuff from now on.

This is all part of the lack of training that the employees have. They do not value anyone who works for them enough to spend the time to train anyone. The general idea being that if they don't train you, you are not a threat to them...ie the team leads and the higher management. If you are not trained you make them look smarter by default. Because they put falsified reports on the employees saying how stupid and lazy they are. And as part of the lower caste you have no recourse.

Though you had a bad time...Be glad you don't have to work there.