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Target - Eureka, CA / target sucks

United States Review updated:
1.65
Contact information:

Hi,
I shopped at target last night.
I bought 4 items with cash.
I called the store when I got home
because I couldn't find my receipt.
I talked to the manager of the
electronics department who said
he would look into the system to
verify the sale. After 3 calls
he said he couldn't find it in the system
and to call back tomorrow.
When I called today I was told
that I could come in and get a printout
of the sale but that since I paid
cash I wouldn't be able to return
anything. I was told that there
was transaction information on the
original receipt that no one could
access but that without that I wouldn't
be able to return the purchase.
Now I have a paper with the sales
information on it but I cannot
go to the guest information counter to
refund my transaction for a digital
convertor when I finally receive
my $40. goverment coupon and rebuy
the item with the coupon.

see the printout here:
http://www.scribd.com/doc/8661615/Target

The supervisor said that the information
a person gave me yesterday on the phone
was in fact correct. I called yesterday
before I went to the store to ask if I
could return the digital convertor when
I get the coupon and he verified that I
could.
The guest supervisor additionally verified
that I could do so - but not without the
original receipt.
She added that I would have been able to
do so if I had paid with a credit card.
She also cited a policy that they allowed
a complementary one item return without a
receipt within a one-year-paid and that was
for any item $35 or less.
Apparently my fault in the issue is that
a) I paid with cash
b) I lost my receipt

I believe that they should have issued a duplicate receipt.
There were 2 supervisors and the sales clerk who
were aware of the problem and I think I acted
in a timely manner to rectify the problem of
the lost receipt.

At the very least it is lousy customer
service and I will not be shopping there again.



I would like target to do whatever it takes to
issue a duplicate receipt that is viable for
returns and exchanges.
I went in with the items and suggested that they
scan them in so they could void the original
receipt and issue a valid duplicate.

If they can't do that I would like them to
honor my government coupon and rebate me the
$40. for my digital converter.
0

Comments

Sort by: UpDate | Rating
Ga
  27th of Aug, 2009
Agree Disagree 0 Votes
If it was that easy anyone in the US could be getting 40 dollar checks from the government and cashing them at target.
Ko
  13th of Sep, 2009
Agree Disagree 0 Votes
If there were more honest people in the world, Targets return policy wouldn't suck so hard. Alas, there are a LOT of dishonest people. Blame society brother
De
  16th of Aug, 2010
Agree Disagree 0 Votes
WOW that was a very well written complaint. One of the few I have noted on here the past hour. Very nice. I still love Target but good a good read.

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Target Brands Logo Target Brands
Customer Service
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581 Reviews
PO Box 9350
Minneapolis
MN
United States - 55440-9350
+1 800 591 3869
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