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T Mobile / voluntary cell service

1 SAN FRANCISCO, CA, United States Review updated:

I have replaced several phones due to a variety of reasons, but I must say that service disruption is at the top of the list! The most recent replacement that I have gotten does not load my email, which plays a huge role in my life, seeing that I use it for work! (Over 200 emails a day) just this past weekend, a client of mine was stuck overseas for 2 days!! In frankfurt!!! All because he couldn't get a hold of the person that helped get him there! Due to this faulty network, that seems to be on a voluntary basis! I am now in debt to the company that I work for, $2, 452 and some change, because that is how much a one way business class seat costs from there back to seattle! I tried to reasonably handle it with the agent, and his supervisor, but it seems that everyone is to busy maintaing a quote or trying to make a sale. I don't expect t mobile to pay my debt are anything, like lets be real; that's just not how this skeam gets down. (All though it is all their fault!) but after being told that I could have a $102.00 credit, and then transferred all around their office just to be told by some other clown trying to play supervisor, that that wasn't something that was said brought me to complete halt. Because at that point I realized that t mobile's call centers are actually fulfilled with a squad of monkeys! I have been going back and forth with the exact same nonesense, and life's just too short for that. My even bigger complaint is, who the heck hires these people? Please let me know, cause I could for sure run one of these locations, it wouldn't be hard at all; just pick up the phone, transfer it to you, you transfer it back to me, i'll put them on hold for 10 minutes, transfer it back to you... And then we will flip this coin to figure out who has to say "sorry, but no" to the person on hold. I just want to know if there is actually someone professional running the whole company itself, because there's noway it's just 611 that handles everything.

Ge
Apr 22, 2015
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Comments

  • La
      26th of Oct, 2009
    0 Votes
    T Mobile - liars
    t mobile
    Ridgeland
    Mississippi
    United States

    The manager of the county line store in jackson mississippi is the most unprofessional and rudest person I have ever dealt with in my life! Very rude to customers! Definately does not know how to deal with the public at all!!! And not only that I was just plain lied to!

  • Ge
      11th of Apr, 2011
    0 Votes

    Oh yes, Didn't you know being rude is a prereqisite with TMobile.

  • Ta
      20th of Oct, 2011
    0 Votes
    T Mobile - over an excess billing
    New York
    United States

    i cancelled my account with tmobile because of false charges and they continue to bill me even thow i no longer have a account

  • Ra
      25th of Oct, 2012
    0 Votes
    T Mobile - Tmobile charged me for two calls to ClickGen, which I did not do
    T Mobile
    United States

    Tmobile charged me for two calls to ClickGen, which I did not do, telling me It was a buy for a service or ringtone.

  • Vi
      18th of Apr, 2013
    0 Votes
    T Mobile - overchage
    California
    United States

    t mobile overchage my acount for a year about 70$. when i call them to complaint, they return 9$ and they did not explain why

  • Bn
      28th of Apr, 2014
    0 Votes
    T Mobile - New Account Denial
    T Mobile
    El Dorado Hills
    United States

    I was denied a new account from T Mobile with a credit score of 709 because a "criminal record was found". Is this even legal? I had a misdemeanor conviction in 1980. Criminal records aren't part of a credit report.

  • Ba
      28th of Aug, 2014
    0 Votes
    T Mobile - Bogus
    T Mobile
    Utah
    United States

    I wish we had more choices other than bad or worse.

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