Steers’s earns a 1.1-star rating from 4 reviews and 429 complaints, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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shocking piece of chicken in kid's meal
On Saturday, 29th August 2009, we stopped for lunch at the Steers just outside Kimberley at the Engen 1-Stop garage, just before the N12. Both my children ordered the smaller kid's meal with the piece of crumbed chicken (R24, 95). I have never seen such a small thigh in my life! It must have come from a baby chick but certainly not from the usual size chicken! It was also cooked beyond recognition, dry and hard as hell! The only edible piece of meat that came off of this 'thigh' was about the size of my small pinkie finger. The manager apologised when we showed him the 'chicken' and he very kindly did not charge us for the kids' meals! My point is this... Firstly, how can such a well-known and well-liked fast-food franchise offer such poor food quality to children? Secondly, where are Steers buying their 'chickens' from?
re-heated food from yesterday or older
Last year, I took my wife, kids & in-laws to Grand West. We had a great time, but we unfortunately couldn't say the same about the food at Steers. I got a luke-warm burger that was obviously heated up from the day before (possibly even the week before!). I asked the rest of the people in our group, and they all agreed that their food was equally as bad. I politely told the manager that my burger tasted old (the beef patty only), and she kindly agreed to give me another one for free. I was let down again when I tasted that the new burger was another 're-heated burger from last week', just warmed up for longer. I threw the half-eaten burger in the bin and vowed not to eat there again. A few months passed and then a couple of months ago, my colleague offered me half of his Wacky Wednesday burger for lunch (bought from the Pinelands branch). It was awesome! My faith in Steers quality had been restored once again! However, it was short-lived when this evening, my wife bought Steers for our family for supper (from the Parklands branch), and once again, the food was dry, tasteless and a complete let-down.
In the future, I will try my best to avoid the Steers outlets.
On sunday the 26th may 2014, i went to the steers at about 20h45 and found the steers closed however there where people inside the shop. Tried to enquire on why the shop was closed since it was 20h45 and the sign on the door indicated that they closed at 21h00 but was ignored and told i can tell the shop owner if i wanted to, i requested to speak to the manager since i was not impressed with the attitude but the person who came to see me as a manager told me they were closed and if i had a complain i should call their toll free number. I was really disturbed by the attitude that these employees displayed on that day.
How can i be assisted? I want these employees to know how they should treat a customer.
steers doesn't know the weight of own menu items
So, I decided to order take aways from Mr Delivery. In order to make up my mind as to which fast food outlet I wanted to order from, I wanted to know that the weight of the Mega Ribs is. I started trawling the internet, but even Steers' own website did not display the weight. I then phoned the Steers Customer Care line and asked the operator. She put me on hold and after a while got back to me saying that she can't answer my question. In short, not even Steers knows what the weight of the Mega Ribs is. So, my question is, should I order a menu item at R 99-95 if even Steers is clueless as to whether they are serving me 200g, 500g or 1kg?
bad food/service
Referring to the Steers branch in Crossings Centre, Nelspruit.
Firstly, The spare ribs & chips they served gave me a serious case of running stomach two hours after I consumed it, which shows that their hygiene is not up to standard, and their cooking oil is old.
Secondly, they should train their pathetic black staff members properly, to serve STEAK KNIVES with spare ribs, and not blunt kitchen knives.
Thirdly, as they are categorized as a restaurant, and they make 100% profit on their cool drinks, the least they could do is to serve it in a glass with ice. They are the only Restaurant franchise in SA who refuse to do it.
Lastly, they should please get some proper white supervision in all their branches, because the black staff members are clearly incompetent.
Thank you
Unhappy Steers Customer.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had a very bed burger ever in my life today steers zeerst staff they don't take they are work very serious wacky Wednesday with no mayo sauce the buns also was not the original and the burger was so dry
My 12 year old daughter bought a steers chicken burger on Sunday evening from Suncoast Steers.She was with her older brother at the time.The bun smelt awful so as the burger. When she got back to the counter, the worker at steers refused to give my daughter a refund, so her brother intervened and asked Mr Scelo Mthembu the worker of steers, "Why ain't you giving a refund"The worker become abusive&assaulted my son.The incident was taken up with Suncoast management, which is being investigated. None of this would have happened if a refund was given, knowing it was Steers fault. The worker never had a name badge to be identified. Had to ask another worker for his name.My children also noticed this worker had no head gear, gloves and he was handling the food, he also handled money. Also noticed a raw animal hide bangle on his hand, that is exposed. His general appearance is not hygienic.
done in by steers bothasig
On the 16th of August 2009, I decided on the spur of the moment to use a little of our scarce cash and spoil myself, my husband and our 3.5 legged child. Yes, a little doggie. We do not have small children and she is as precious to us as any child to caring parents.
My husband, suggested we get something for Queeny as well, as she does not normally get to eat any fast foods at all. I ordered 2 Steers Chicken Combo meals and an additional piece of chicken for her.
When I ordered this, and the chicken, there was a lot of talking in their language amongst the woman behind the counter and the ones in the kitchen, after I had mentioned it was for our pet. The person behind the counter even looked out to see what she looked like.
Long story short, when our order was ready, the person behind the counter, checked the food and repeated the order to the one doing the cooking.
She had handed over one meal combo and suddenly started "faffing" about in the kitchen, after about another minute or two, handed to the front the other meal and a burger container, which i assumed contained Queenies chicken.
We decided to eat at home, and upon arriving, i discovered that the one container had written on it King Steer Combo and the and the other Steer Chicken Combo. As a habit, from a previous run in with Kentucky, I always check the food out. I opened up the one in the Container marked "King Steer Combo" and noticed that the chicken was so small it barely made the edge of the roll. The Chicken Combo was in fact hanging over the sides of the bread.
On further investigation, I found that the chicken on my burger had in fact been cut. The puzzle pieced fitted perfectly as I put Queenies piece of chicken next to it.
I am, needles to say, pretty p-d off about this, as we can't afford take aways on a regular basis and this was supposed to be a treat.
I dont give a damn if their opinion of me buying my "dog" a piece of chicken was whatever they had spoken about in their language. The fact of the matter remains, I paid good money for the order I had placed and they, for whatever reason cheated me, by making me pay for an extra portion of chicken, even though it was taken from my burger.
I will never do business with Steers Bothasig again, unless I receive some form of apology, and I will, like so many other people taken in by places like these, tell everyone I know, so as to make them aware. Its their choice to buy wherever they want to, but hopefully this will put them on their guard for any future "mishaps", which in our opinion was nothing but theft.
Regards
David and Ella Russell
[protected]
email: strove.[protected]@gmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
poor service
I order a breakfast pita from veronica this morning and I sad I wanted the eggs very soft, she told the person who was suppose to prepare the meal and they started laughing because I sad very soft and it was infront of other customers, I mean she could have corrected me if I sad it wrong insead of laughing and to make things worse I asked how long it would take for the meal 2 be ready she sad "akitsibi" I dont know, I mean it was my first time ordering there and I wasn't inpressed. I would love to hear from u as soon as possible.
disgusting food and service
On Wednesday the 8th of July 2008 I went to a steer’s branch with some family and to no avail there was disgusting service and even more horrendous food. The person serving us got some of the orders mixed up and even though it was a big order he should have been more efficient. The portions of chips in the comb meal in relation to the price was inadequate and I would have rather taken my business to McDonald's down the road from steers Liberty Midlands Mall .The standard where absolutely horrid. This bad experience has changed my mind set completely and I will never purchase from them or any other steers outlet again, nor will the people that where with me. Further more I will be sure to tell everyone I come across about this disgusting experience to ensure that it would NEVER happen to them!
The chips and spices are great, but the chicken taste like the driest biltong without any sauce! Rather disgusting if you have tasted Nando's Chicken!
i recently visited the steers in hatfield branch and i got a royalty treatment.their food was fast and fresh...the cashier was very friendly as well, he offered things that even made my burger taste unique...thank you steers hatfield, i will definitely come back again...
Steers in Fish hoek Cape town is great, we always had good service and food, only problem is the toy that comes with kids meal was broken!
not all steer are some they are but if they hire a very determined person who love people and smile all the time i think it will reduced the complain .as i commended earlier about the service that i got in Mpumalanga that was the best service ever .Am being honest some years ago i went to other steers in jhb the food was not delicious for that day i spend 200 bucks i have to though every away . the first time i went to MP Lydenberg i bought my self milk shake, that milkshare was delicious enjoyable, steers in mp i think they hire people with passion for cooking and people who told themselves that customer comes first . if am in Mp i allready know here to eat .well done .
I RECENTLY WENT TO STEERS IN LYDENBERG MP OVER THE WEEKEND I DIDNT BELIEVE WHAT I SAW WITH MY OWN EYE, SERVICES IT WAS AN EXCELLENT, QUICK SERVICE . .NORMALLY I DONT BUY FOOD AT STERS BUT BELIEVE ME THE FOOD WAS DELICIOUS .STAFF WAS FRIENDLY THEY REALLY KNOW THE MEANING OF CUSTOMER .KEEP IT UP .WHAT A VERY GOOD SERVICE .MANY THANKS TO THE MANAGER AND TEAM WELL DONE
I agree, customer service at steers is really bad, recently i took my little sister to steers because she wanted a burger and milkshake, needless to say the service was very slow and our food took long, other customers who came after us were served before us, and the guy at the front was very rude and maybe even racist. He snapped at me every time i asked how much longer the food would take, telling me to calm down in a very patronising tone. When i told him that we were sitting in he got very irritated and made a snotty remark about him being meant to be psychic or what. He left the food on the counter and proceeded to watch cricket on the tv, and the volume was extremely loud. I asked to see the manager and he said he was the manager. Needless to say the food was very disgusting, the milkshakes were poorly done, and we got no apology at all. This happened at the steers in ruimsig, featherbrooke, and i have totally changed my mind about steers, i would much rather take a walk to the kfc thats just down the road. Steers must really do something about their customer service, otherwise we will go and eat somewhere else
yes i agree steers service and standard of food has dropped tremendously i purchased a cheese burger combo from steers in Rosettenville and i must tell you the food was disgusting the chips was probably made on monday old and grey from the oil and considering the price you paying for a burger these days and the type of food you getting back is not worth it and yes i will also be telling people about this and will be supporting mcdonalds before i go to steers again
Steers TV advert
Steers new advert with sexy half naked girls on television advertising burgers is so not property and suitable especially as kids see it on tv its advertising sex and wrong ideas. Please urgently get rid of the advert.
What burger?
Numerous ads with "half naked girls"? Oh, you mean the ones all done in good taste? Those I have no problem with. Its one where they're basically throwing sex in your face that I have a problem with.
And to the person who said our kids should not be watching TV at that time - my child goes to bed at 8pm. Yet I had the misfortune of having them witness this debacle of an advert. I did not realise 8pm was too late for a 9 year old.
I wonder - to all the men who think nothing of the advert - would you still say the same if that was your daughter cavorting around on the tv screen like that? I doubt it.
There is a time and place for everything. This advert would not be such an issue if its broadcasting hours were kept to a later slot. I am not a prude, but I AM trying to bring up my son to respect women.
Perhaps Steers don't care that not many people actually take note of which burger they are advertising (as come on, they're getting a lot of publicity from this) but yeah, bad publicity is far worse than no publicity.
I agree they are beautiful girls, but i have not gone out to buy any steers yet...
Caryn, if you feel this way, switch of the TV as there are numerous ads with "half naked girls". Nearly all the perfume, lotions, deodorant etc have "half naked girls"
dnt need a happy pill, just hate "fat afrikaans chicks" that eat the whole bloody day, look like S*£$T and complain bout "sexy chickies".
This is the best steers ad ever, keep it going guys... steers qomen rock!
Ads are all about brand awareness. This complaint has spread through the forum community like a wild fire, so thank you in your efforts in helping Steers have their brand reach the public at large... For the record, I, my friends and their wives, all found the add to be hilarious...
Cp:Someone needs a happy pill.
The ad is origional and sells it product more than anything else although 90% of the males of spoken to disagree with the loation of the cursor ( stick to burgers, Steers, your tech sucks! ). My wife and I watch it and don't get offended, if you do, turn it off.
You all bloody pathetic, please grow up were in the F$*"£$ING 21st Century.
Leave it on, stop being bored and go and find something else to do besides complaining. Rather gossip about your neighbours to your other neighbours. At least that way we don't have to put up with it. The ad is a successful one... it got you to remember the Steers name didn't it? Keep watching and have fun! Go eat a burger.
She is so a fat afrikaans chick, i am afrikaans and fat, so...o and male!
quality & service
To whom it may concern - if it concerns anyone at all
There is a steers close to the pietermaritzburg off ramp in a total garage - get this - the pietermaritzburg offramp - about 2-3 k's down to the right - total garage on both sides — # steers to the left.
Time: 10h00 saturday morning december 1 2007
Upon arrival I was told that I would be attended to shortly - another customer already waiting. the waitress / manageress then calmly continued to wrap another 4 sets of cutlery with a paper napkin before asking us for our orders. she really gave the impression that she did not want to be there at all.
We then proceeded to the toilets - me to a dark men’s toilet with the lights out of order - and my wife to a washroom full of flies.
When I reentered the restaurant I started looking for a clean table. I could not find one - I eventually found the chef and asked him for a cloth. he came and wiped a table down for us.
Whilst waiting for the food I noticed that the place has not been swept or cleaned either. some flies were enjoying the dirty tables.
The cutlery arrived first - all neatly wrapped. there was some green gunk stuck to the inside of my fork. the waitress looked interestingly at me while I proceeded to try and clean it with the napkin dipped in fanta orange. ended up eating the burger with my hand.
Our burgers arrived and being hungry - we started eating. I then realized that there were no condiments. I went to the counter and found the two big dispensers to be empty and their nozzles filthy. the mayo container manage to gurgle up a spurt on my arm. the head seemed to be loose.
The waitress then brought us some more empty and dirty condiment bottles. at least the tomato sauce had some in.
I then realized that my schalk burger meal looked nothing like the picture. on closer inspection I realized that the burger patties were obviously from last night. al flat and cold. tasting of old barbecue fat. thinking back I now realized that the grill had not been fired up yet.
We ate what we could. my wife “the coffee lover” did not even drink half her coffee. said it tasted like dish water.
We left without saying a word. because by now they were getting busy.
Maybe I should have said something. maybe i'm the only one with a runny stomach this morning. may you would like to feature a video of me running to the toilet on the home page of this website.
Please don't offer me any free food at steers since you won’t be seeing me for a long time. please don’t tell me to excuse this because it was early in the morning.
Not so kind regards,
Johan grobler
Entered the promotion in the lottered time and paid for it. No delivery. Dated 16 September 2024
We bought 2 brat boxes
I know this is an kidies burger but never have this looked like this it was not even an 20 g of pattie ..
This will make that i will tell everyone about my bad experience and I'll not buy from steers anymore
Every Wednesday im having a loadshedding around my area vanderbijlpark i must say i dont feel it because of the service im receiving at steers in frikkie meyer the staff their food thank you so much for always providing the best service and Sibongile and Nompilo you are best♥️♥️♥️♥️♥️
i placed d an order @ around 18:39 pm at rustenburg magalies view.. the order was not delivered its now 9:15 pm. i am so disappointed.. i do have proof.
I was not so happy about the Mjojo burger I ordered online that's what I didn't ordered they was no beacon...I'm really disappointed.
Steers N1 city staff cannot cope with public holiday demand. Wednesday, 9 August, 2023 was just too much for the staff and added to this, it was Wacky Wednesday as well, ouch! Numerous clients objected with a high number opting to go elsewhere!
Never again!
Just ordered a full chicken and it is almost unedible . Tough chicken.
Ordered to 58 Atlantic Beach Drive, Steers, Melkbosstrand. Order no. 124
Worst chicken ever tasted from Steers!
Not acceptable in today’s tough market!
I just recieve a bad and pathetic service from Steers. I made an online order using my Steers App ordered from KG Mall Kwa Guqa. The order was made at 15:32 11 June 2023. I waited for my order more than 1hr. And call the store was told tge drive in on his way. I waited until 17:40 and the store call ask me if i got it , So i told them to cancel it
We wanted kings steers burgers and we got steers burgers
After waiting an hour.
Around 8 last night 02/02/2023 my order number was 240, first waited for 45mnts I was served with burnt chicken. I saw that at home , the chicken did not taste nice the chips where not cooked properly. Unfortunately I did not prepare supper for myself I had to go to bed on an empty stomach coz I couldn't eat that burnt chicken
About Steers
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Steers emailsinfo.steers@steers.co.za100%Confidence score: 100%Supportinfo@steers.co.za99%Confidence score: 99%support
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Steers address57 Strand Street, Western Cape, Cape Town, South Africa
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Steers contacts
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Murren1, lol normal farmers are 'factory' farming. You don't think you get a 4-10 pound bird in 6 weeks because they naturally grow that fast, or that big, do you?
As of 2009, the last time I checked the numbers, 78% of all chickens world wide were made using 'modern' methods... aka what you call factory farming.
Close to 100% of all fast food and chain restaurant chickens are made/grown that way
Do steers support factory farming? Or do they get their chicken from normal farmers with proper meothods?
With a few exceptions the chicken you eat today is significantly larger than it should be. Chickens are filled up with fat, fillers, and hormones till they literally can not walk and often will starve because they are so fat they can't get to the food laying inches from them.
companies like Nature's Promise offer normal size chicken, but for many of the Americans who are used to giant size portions they can not even recognize a proper portion.
Combine that with the cooking times for these types of places are standardized and employees are not checking the food they are checking the timer it is easy to see how a normal size portion would quickly get over cooked. Resulting in an even smaller size portion that is dried up and appears to be such a poor quality piece of food.
The most plausible reason for your food was as follows:
Back at the chicken house, early morning, the workers come to pick up the chickens that are roughly 6 weeks old. They grab them quickly looking for chickens about 4-5 lbs, but somestimes they grab chickens that are smaller because it is dark and they are working through hundreds of chickens in a space that is barely big enough for the chickens to stand in. So to clear space they will grab smaller ones that are closer to the goal size. This gives them space to walk around and get to the bigger chickens that are 4-5 lbs.
One of those smaller chickens found it's way to your kids meal. It was probably only 4 weeks old and why it was smaller in size then you are used to.