Sonic Drive-In
reviews and complaints

We stopped at Sonic Drive-in in Hinesville, Ga. at 2:45p.m. today, September 26, 2015. There were two cars ahead of us. After about 5 min. the first car was asked for their order, then they got the next car and ours. After about 15 min. we were the second in line when we started hearing loud voices. The voices started sounding like an argument and got louder and louder and I realized it was coming from inside the building. Finally we could hear male and female voices yelling and screaming in anger. I pulled out of line and stopped beside the truck in front of me. I asked the driver if he could see if anyone was throwing things yet, and he said he did not know. We left. We will not be going back...the service has been getting very bad the last couple of months anyway. I sincerely hope no one was hurt, because I did not call the police...maybe I should have.

I went thru the drive thru and ordered Cheese Sticks with Marinara. I did not check my order before leaving however I drove straight to work and when I opened my bag there was no Marinara in the bag. I drove back and went thru the drive thru and a young lady by the name of Abby waited on me at the window. When I explained to her that I did not have any sauce she looked straight at me and said "I put it in the bag myself". I explained to her I did not have any sauce when I left and she again told me that she did it herself. So I explained to her that I did not steal her Mariana and to just refund me my money. She then said, I can just give you more sauce. I can assure you I did not steal Sonic's sauce Abby made me feel like I was being dishonest with her. I was not rude to her or upset that the sauce had been left out of my bag, I just wanted it to eat my lunch. I would recommend some training be put in place for associates to learn how to deal with customers so not to make then feel like they are dumb. I can promise you that I will make sure that everyone in this small town knows of Abby's poor customer service thru social media and interaction with customers at my employer. I will not be visiting this establishment again until I know that Abby no longer works there. I apologize as I do not know her last name.

Hello,
This is the fifth time we went to the sonic drive thru as my grandson enjoys it No matter when we go or if we pull in for the car hop service or just drive thru they always get the order wrong or forget something. However, today was it. We went thru the drive thru and the girl spoke so fast we could barely understander her. She repeated our order but we could not check because the screen was broken. We received our order and proceeded to go home. We ordered a foot long hot dog but received a regular one we asked for large tater tots and got small but we're charged for large. We order a large popcorn chicken with French fries but got a small order with the sogginess fries I ever tasted we were again charged for a large. We asked for 2 ranch sauces and we're not given any as well as the ketchup When you spent close to $20 for lunch I want my order to be perfect. I work hard for my money and I don't want to just give it away or see it wasted I should not have to go into the store to guarantee that I am getting what I paid for drive thrus are a convienance, are they not? This horrible experience happened at the sonic in Middletown NY on route 211. It was about 12:30pm and the girl spoke so incredible fast I couldn't understand her name the date was 9/20/15 Please contact me in regard to this complaint My name is Jayne and my number is [protected]. Thank you for your prompt attention

Friend &myself still liked sonic, until a 14dollar bill was served, with small drinks &products. We called & spoke about chk 170&the management in Kyle, Tx told us we ordered the snacks, when we ordered& paid for mediums!.He actually kept trying to convince us his receipt said snacks, while ours said mediums!.but he admitted rite there!. Wonder if he (mngr in Kyle, Tx over this 1here too) recognized that, but then said call back.. That was when he kept trying to convince again, about these 14$ really supposed to be mediums, but only given as "snacks" the manager called out, on speaker, the same way, Sonic has. Thanx Sonic. So now that's 2 customers. i wonder if they actually gave the consumer the real, right price, wouldn't they want to stay for a shake?..and then return again too?.

I came to dine in at your Milford location on 8/28/2015 and the disrespect that I witnessed from your manager to her employees was absolutely atrocious. I have also witnessed this on 5 other occasions with the same manager and other employees but her behavior at my last visit was enough. The employees at this location look like teenagers and they deserve respect and not to be belittled in front of customers. I asked 1 employee( who's name I will not disclose) what her name was and she said "Carissa the assistant manager, and she also stated that this is the type of behavior that they all have to endure on a daily basis, and she also let me know about the frequent employee turnaround at this location because of this treatment." If there is nothing done about this type of treatment I will be forced to contact channel 12 news and have them come in and investigate, It really seems like the child labor laws of CT are definitely being disregarded at this specific location. I will continue to monitor the treatment of employees at this location and document my findings so please be sure to get it taken care of IMMEDIATELY. And by the way there is also an increased fly problem in this location so I would also hate to have to contact the health department about this issue as well.

We stopped for drinks before leaving Manhattan for home. I tried to order several times and decided that the speaker must not be working. I moved over to another station and placed an order. When the car hop delivered our order I informed him that the speaker in the next station wasn't working. He said that they had been having trouble with it all day. There was no sign or even a note on the order board informing us of this. While we were waiting another car pulled in to the station with the broken speaker and the driver was pushing the button trying to order. After telling the car hop of our trouble and that there was another driver trying to order he walked back to the building right past the other car without saying anything. We then informed the driver of the other car of the problem. I thought it was very uncalled for to let someone sit by a broken speaker when the car hop knew of the problem and was walking right by the waiting car.

I've gone to this location 4 different times after 8 pm to get milkshakes each time the wait was terrible I put my order in and waited for 45 minutes for shakes only to get the wrongs ones and tonight after placing my order I waited 50 minutes and I ring for service to ask if they forgot about me and no one answered then I set there for 15 more minutes and left I want be going to this location again july 11 2015 thanks

To whom it may concern:
I am a current employee at the Grove sonic #2090.
I wish to stay anonymous due to the repercussions that may occur. I assure you that I do not know all of the stipulations or limitations to the profession you or your general managers are in but it is not hard for one to tell what is moral and what is not. The general manager of this store (#2090), Megan Boyle, has performed many immoral acts of conduct towards and around her current and past employees. I, myself have been working under her for a significant amount of time to experience these occurrences personally. The following is some of the occurrences and situations that I have seen or personally been apart of:
• Megan Boyle has taken it upon herself to verbally threaten her employees and there has been one occurrence of the threats getting physical.
• Megan Boyle has lack of leadership and still presents herself as she is a 16 year old in high school.
• Megan Boyle has brought and continues to bring her personal relations to work and involves her employees.
• Megan Boyle has taken many of the employees off of the schedule or cut their hours because she has a personal problem with them.
• Megan Boyle has said a numerous amount of inappropriate things about and directly to her employees ranging from threats as stated above or conversations that involves sexual instances.
• Megan Boyle has brought and continues to bring her personal relations to her place of work. She has even brought her child up her and expected the employees to watch him as she takes her managers outside and conducts a meeting.
• Megan Boyle has shown an extreme amount of favoritism towards certain employees that I will not name due to confidentiality.
• Megan Boyle has taken it upon herself to take her managers well earned weekends off to fulfill her wishes.
• Megan Boyle has not properly informed her employees of the promotional texts that get sent around and the employees are blamed for the bad day the store has endured.
• Megan Boyle has changed the food order or has not order the correct amount that the store needs to fulfill the customers need so that she receives a food cost bonus.
• Megan Boyle gets very upset and shows her emotion to the employees when a mystery shop is not done correctly to receive a 100% because she does not receive her bonus.
• Megan Boyle has time and time again told her employees that they were worthless and incompetent.
• Megan Boyle has scheduled herself 12 hour shifts and only stayed 1/3 of it, leaving the store short a person several times.
• Megan Boyle does not come in and take care of her store as a general manager should. There was an incident on June 28, 2015; one of her managers had walked out and quit and the manager on duty called Megan, as they should because she is suppose to be the general manager but instead of coming in and taking care of business as she is paid too, she informed the manager that she was out of town and more concerned about her own person sexual relations to come into her store and deal with the problem at hand.
I am not sending you this message out of hostility but because these situations have gone on way to long. This not only affects my job but everyone else around her. When Megan Boyle comes into work with her personal relations has her main concern, the store does not run like it should because she distracts her employees from what they are paid to do. Megan has also denied raises to employees that have exceed the expectations given to them and these said employees have been her for 12-19 months. I am sorry if you feel this is a waste of your time but I really love my job and I know the others do also. When I come into my place of work, I expect to work and do as is expected of me to earn my pay; I do not expect to come in and get treated in a immoral way or learn about my boss' personal relations.

Thanks for your time!
Sincerely,
a concerned employee of store #2090

I stopped to order milkshakes for my family after 8:00. While waiting we seen a man with no shoes on, after smoking a cigarette, enter sonic and go to the drink machine and proceed to make 2 large drinks. In the meantime another man not working there was going in and out several times. I did not see either man wash their hands. So I informed the waitress, after pushing the button that we did not want our shakes for these reasons and that I was going to contact the main headquarters about it.

My little 16 year old sister got a job there not but a week ago, she started yesterday on her training which consisted of her standing in front of a computer with no break from 10 am to 3pm, there was no sound to hear the training videos and no chair to sit in. Not only could she not hear the videos to understand what's expected of her at work, but she then had to take tests on what she was supposed to learn, causing her to guess on her answers. She started actually working today, and they stuck her right on drive thru and told her she wouldn't be left alone and she'd be going home anywhere between 3-5 and it was unlikely that she'd be there till 5. Not only did they leave her alone DURING HAPPY HOUR, but she didn't get clocked out till 6 pm. She had no break in this 8 hour shift, and she was stuck at drive thru the entire time. She had a manager throw buns at her while she was helping a customer at the window, another one told her to tell a customer the 6" hot dog was a "little weiner", and didn't cut the crap when she asked if her manager was being serious, so not only did she embarrass my sister, but also the company. She was even called a b**** by a customer. And finally, at the end of the night, they counted her register money and she was 80 - some dollars short, which obviously wasn't her because she was using a calculator all day long, so after trying to pin it on her and failing because she defended herself, they told her not to worry about it for now and they'd try to "figure it out". They've had problems in the past with some of the managers stealing from the registers. If this doesn't get pushed on someone else, because they stole, then that goes on my sisters plate.
Her first day actually working she left crying, and the cherry on top of her screwed up Sonic Milkshake was that she had to walk home in the rain. No employee deserves to feel this way. Especially a 16 year old.

when i got off work tonite my hunband requested a milkshake and hamburgers i told him that sonice was still open and he said great. also get a bag of ice. when i pulled in to the drive thru.i was greated by a women asking me what i wanted. i said does sonic ha a sm reg chesseburger or hamburger. and how much was it. i was told no and when i said that i had got a sm cheeseburger before and i was not sure what the price was 1.39 of something. she replied o that is a jr cheeseburger. i ask how much. was not reply. so i said give me 3 jrs with mustard no pickle and she said"so what do you want on them ? i repeated my order and ask her to repeat it sso i would know if she heard correctly. i got no answer. i kept asking if anyone was there. she finally came back on and i repeated my order. i ordered 3 jr with no pickle and heavy mustard. 3 jrs with heavy pickle and heavy mayo and catsup. vanella milkshake, choc. milkshake and a bag of ice. she tryed to charge me full price for my milkshakes .(it was after 10pm). then gave me my correct total.she name is mersaidize and she was the shift manager this as the second time bad attitude from her.

Spent over an hour just to receive a two-burger combo order, one of which took 3 attempts, and it still was not correct. Was told they were short-staffed as an excuse for their slowness. The manager looked like a 19-year old kid. Not saying that 19 year old people cannot manage a restaurant, but this dude didn't give a crap or he would have stepped outside and apologized for the sorry service. He just gave me a go-to-hell look. This was the second consecutive time I have encountered this same experience at the Chelsea, AL, location over a 2-month period. The restaurant was not even full of customers, so I don't know why it took an hour to get two orders to my vehicle. The Sonic management team needs to send someone with some skills and maturity to whip that location into shape or they will definitely lose my business and many others. If Sonic needs my management help, all they have to do is ask. I do not have a problem getting people to do what they are supposed to do and be kind to them in the process.

Last night I decided to go to Sonic to get 4 milkshakes. I have been seeing the commercial on TV that they are 1/2 price after 8:00p.m. So I got there at 8:09 and order 4 medium shakes and my total was $17.25. I said aren't they 1/2 price after 8:00 and they told me they were not doing that yet. The commercial has been on TV for a couple of weeks now. Shouldn't all Sonics have the same prices and permotions. I was really upset that I waited until 8:00 to go and could not get them 1/2 price. Yesterday was March 30, 2015. Should they have been 1/2 price? Also when I finally got my shakes they brought me out Small instead of medium. so they took them back in and they put them in regular drink cups instead of the plastic clear dome cups they usually come in. So I thought they must of run out of the other cups . So when I got home and looked in the cups they were only about 2/3rds full. They must have just dumped the small ones into bigger cups and there was no whipped cream or cherries on top. I felt like I have really gotten ripped off by them. And one other thing, should the employees that are fixing the shakes be wearing gloves and hair nets while handling food. They had long hair and they did not have on gloves while peeling the fruit for our shakes. I don't think I will be going back to that Sonic. The only other Sonics are about 30 drive away. Sincerely, Donna Levan P. O. Box 815, Hearne Tx. E-mail address [protected]@hotmail.com

I work for sonic and was told I was aloud 2 free value menu items everyday I work and half off anything extra but I am being harassed about this and told I was not aloud to do this. I am struggling and my husband went to jail and left me on the street with nothing I'm staying with friends and family and paying them $50-75 a week and I only get $40 in food stamps a month so I take advantage of the free food it's pretty much the only thing I eat all day long and would like to keep getting this benefit until I get on my feet. I work at sonic on east republic road in Springfield Missouri 65804 . Please address this problem. Thanks so much...my name is stephany Stafford and greatly appreciate it very much.

This may not sound like that big of a deal but, when you see commercials on TV advertising for the millions of drinks Sonic has and you go to Sonic and ask for a Mountain Dew, the workers at Sonic tell you that they do not carry Mountain Dew. The closest thing to Mountain Dew Sonic has is Mellow Yellow. Mellow Yellow is a good drink however, if you are really wanting Mountain Dew, Mellow Yellow is not going to satisfy you. I have always been told that the customer is always right. Having experience working as a waitress I know that in some cases that is not always true. However, I do believe that if I go to Sonic and ask for Mountain Dew I should get one because of the "millions" of drinks Sonic carries. It's actually very irritating when you order something from a place that is famous for there drinks and you can't get a simple Mountain Dew. Please take this into consideration. Thank you.

I have been keeping my mouth shut for a long time and now I've had enough... Every manager meeting we have I have always been attacked. I always get a phone call on my days off and my gm is accusing me of something I didn't do... She makes me take breaks when I need to do something for 5 minutes but she is allowed to do her own personal things on the clock and she doesn't get in trouble... She also tells people to get off their phones but she gets on hers all the time and she goes outside and sits for 15-20 mins and talks on her phone... And whenever she wants she takes food or none important things in the back room and does it on the clocked while we have customers And when I call her out on it usually she doesn't say anything... I also asked for a set schedule I have always had one at other sonics I worked for and now I can't get one... I have to have a set schedule because of a babysitting issue... I'm not causing any issues or anything I'm just tired of the crappy treatment... She even takes pride in making people quit...she has even made one of her other managers so mad and she quit because she wanted the gm to stop yelling at her... I even have all the text messages where in some of them she has cussed at me or disrespected me in other ways... I don't want to get anything started but if she is gonna keep treating people this way she will have a lawsuit against her...

Im an employee at sonic of peabody and they dont give us our breaks. they keep us till about 4 am even thought we are scheduled till 2:30am they force us to work more then 8 hours a day they dont give 8 hours between shifts the managers swear and steal from our draws its unsanitary they dont clean the ice cream machine after each use. The cooks dont wear gloves managers steal food.

ordered a medium diet coke waited 5minutes called back told them I was still waiting for drink. Three minutes later I finally got my drink. A couple days later, me and my father-in-law stopped. He ordered another drink. When it was given to us, the carhop starts to walk off and we spoke up. Then he looks at us and said you don't want your change do you.