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1.3 1801 Reviews

Sonic Drive-In Complaints Summary

122 Resolved
1676 Unresolved
Our verdict: If considering services from Sonic Drive-In with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Sonic Drive-In reviews & complaints 1801

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1:30 pm EDT
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Sonic Drive-In awful place

I worked at the sonic in elkins arkansas for a year. When i was hired management was good but it was only temporary. The store manager when i had started had taken over after a previous one had passed away. The manager when i started was going to attend college the next semester and would be transferring to another location. That is why Bryan Davis was brought in from the Sonic on College to be the new store manager for elkins.

In the beginning i can understand why Bryan would have trouble. He had never done most of the tasks he was suppose to do as manager. So i helped him out as much as i could and tried to make the other employees understand that he would get better as time progressed.

As time went on Bryan still could not do his managerial duties correctly. I was the only assistant that ran my own shift on most days (with no other Assistants on duty) And not having proper amounts of products ordered nearly every week drove customers away. I of course would take some of the heat for that.

For anyone who has ever worked for the fast food industry then you will understand this. Labor stayed at about 27% daily even on the weekends. Elkins is a small town so not a whole lot of business to begin with. But the previous manager had been able to keep labor Around 22% or lower. around 16 or 17% on weekends.

Bryan davis would Schedule way too many people for my shifts and tell me not to send anyone home early. and When labor went up I would take ALL of the blame for it.

The reason i left The Sonic after taking all of that crap is simple. He blamed me for him getting in trouble from The General Manager for our Sonic. So when i told him that i had to move from my apartment a couple days later he said NO bcuz he isn't going to cover for me because of The GM getting on to him.

I either had to work and have all my stuff confiscated by my previous landlord or Quit and keep all of my stuff.

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Dustin
, US
Apr 15, 2009 4:23 am EDT

I worked at the sonic in elkins arkansas for a year. When i was hired management was good but it was only temporary. The store manager when i had started had taken over after a previous one had passed away. The manager when i started was going to attend college the next semester and would be transferring to another location. That is why Bryan Davis was brought in from the Sonic on College to be the new store manager for elkins.

In the beginning i can understand why Bryan would have trouble. He had never done most of the tasks he was suppose to do as manager. So i helped him out as much as i could and tried to make the other employees understand that he would get better as time progressed.

As time went on Bryan still could not do his managerial duties correctly. I was the only assistant that ran my own shift on most days (with no other Assistants on duty) And not having proper amounts of products ordered nearly every week drove customers away. I of course would take some of the heat for that.

For anyone who has ever worked for the fast food industry then you will understand this. Labor stayed at about 27% daily even on the weekends. Elkins is a small town so not a whole lot of business to begin with. But the previous manager had been able to keep labor Around 22% or lower. around 16 or 17% on weekends.

Bryan davis would Schedule way too many people for my shifts and tell me not to send anyone home early. and When labor went up I would take ALL of the blame for it.

The reason i left The Sonic after taking all of that crap is simple. He blamed me for him getting in trouble from The General Manager for our Sonic. So when i told him that i had to move from my apartment a couple days later he said NO bcuz he isn't going to cover for me because of The GM getting on to him.

I either had to work and have all my stuff confiscated by my previous landlord or Quit and keep all of my stuff.

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methornburgh1s
Bloomfield, US
Jun 24, 2013 3:52 pm EDT

I travel so I get an opportunity to visit many fast food places at all times of the day and all days of the week. I was very happy a few years ago when Sonic put in a drive-in in our small town, but now I say take it out and I will drive the 10 miles to the next one. They never have what you order. I have been told "I am sorry but we can't fix milkshakes today, our ice cream is runny like water", "can I just give you a large instead of a route 44 because we are out of the 44 cups". One night we drove up town, my whole family, to get milkshakes, they brought us the milkshakes, but we could not get a strawberry one because they said they were out of strawberries. So we ordered a different flavor, when they brought them I noticed that there was no cherry and no whipped cream, I ask the girl about that and she said "yeh, we're out of whipped cream". I have never been able to get what I want at the Sonic in Bloomfield, Missouri, my hoetown, Dexter is 10 miles away and many of the people I go to church with say they don't even stop at the Bloomfield store anymore, they either go to the gas station or they drive to Dexter. You might as well close the one here in Blooomfield or get a manager who knows what they are doing.

Mary Thornburgh,
19717 CR 514
Bloomfield, MO 63825
[protected]
[protected] (cell)

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geenah dawn
Sparks, US
Feb 11, 2013 8:16 pm EST

Dustin,
Im sorry to hear about that. You should have taken your concerns to the General manager or supervisor of the sonics in your area. That is high labor and depending on the weather is may or may not have been avoidable. There should always be a minimum of two in back and 2 or 3 employees in the front depending on business. Our labor stands at 24 on our worst days so I can understand how unorthadox it was for you.
I hope your move wasnt too taxing and did you transfer out or...?

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bryand
faytte, US
Dec 16, 2009 12:46 am EST

Well, what an interesting dip into the fictional world of sean macy. Good one sean. Clever way to vent your frustrations I suppose. If I wrote forums lying out my ### trash talking people online to try to make up for my own failures in life, I would be nothing more than a loser with a guatamalan bullfrog of a girlfriend... oh snap. Sean quit without notice after being criticized for video footage revealing himself and two other crew members playing computer games and chatting at the desk for over an hour straight. If he hadn't taken this initiative, he was to be terminated shortly thereafter. Sonic of elkins has never been more prosperous. It seems without mr. Macy and his protoges, business has been considerably better. In an era of economic crisis, we continue to increase profit margin and boost sales. But yeah, that Bryan Davis guy..what does he know.

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8:34 pm EDT
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Sonic Drive-In filthy place

This is a complaint about the sonic drive in st francisville, louisiana. This is the worst sonic I think in the state. The parking lot is so torn up that you risk tearing up your vehicle pulling up to a stall. When it rains the parking lot is like a lake with a million huge potholes that you can't see. Next the food tastes good, but it looks terrible. When I order a double cheese burger it's so flat that I have to double check to make sure it's not a single. The building itself is so out of date, it looks like it is still in the 1980's. This place is in need of a major upgrade, inside and out.

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5:20 pm EDT
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Sonic Drive-In overcharged & rude workers

Sonics has a value menu where the items on it are only $1. I went during Happy Hour (2-4) and ordered lunch. The girl at the drive thru speaker was rude. I couldn't understand what she said so when I asked her to repeat, she all but yelled me "Order when you're ready!" So I ordered a medium cherry slushie, small tots (which are supposed to be $1) and a small popcorn chicken. The total was a little bit higher than I would have expected it to be. When I got to the window, she handed me the slushie, then my bag and rudely told me to "have a nice day". She made a face when I asked her for ketchup and barbeque sauce since there were none in the bag. When I checked the receipt, she had overcharged me for the tots.

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Tracy
Calhoun, US
May 26, 2009 8:37 pm EDT

You know what they say in the movie Lethal Weapon? "They f you at the drive-through." It's true for all drive- throughs.

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12:01 am EDT
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Sonic Drive-In false advertising

I went to Sonic today and ordered my daughter a stawberry malt at about 2:30, which their Happy Hour starts at 2:00 and runs till 4:00. Under the Happy Hour sign offering their drinks at 1/2 price they have a large sign showing their drinks like the slushys, sodas, lime aid, shakes and malts, floats, ect. but they charged my full price for the malt. The manager argued that the 1/2 price Happy Hour only applyed to serten drinks. I told him his sign is falsely advertising all the drinks which is illigal and he can be sued for that, but told me drink was still full price. So warn you Sonic lies about their prices. (BEWARE THEY WILL CHEAT YOU!)

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SpellCheck
, US
Jan 14, 2010 2:45 pm EST

First of all it's called spell check, do they not have that in Huntsville, Arkansas? The sign does say specifically what it is for, and it doesn't say MALTS! Not false advertising just consumers failing to read the signs correctly, but not a surprise here.

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DHB
Starkville, US
Dec 19, 2009 12:45 am EST

FYI Tracy,

When you purchase water you are not paying for the water, you are paying for the cup, lid and straw which do cost us money to produce. Therefore, like every other company operating today, we pass that cost onto the consumer so we can make money. Believe me, we don't make that much off of your .30 cent water!

Anna,

The commercials and signage have always very clearly stated in BIG BOLD LETTERS that Happy Hour, from 2pm-4pm, is for soft drinks, teas, and slushes - NOT MALTS!

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Joey Camp
Kansas City, US
May 30, 2009 8:24 pm EDT

Your wrong... It's only fountain drinks, and slushes... not MALTS! Idiot.

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Tracy
Calhoun, US
May 26, 2009 8:34 pm EDT

Right that's what the sign says, but it took us 5 minutes to locate it on one of the modulars.

It also doesn't cover water, for those who desire water, which used to be free. :)

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anl1221
The Woodlands, US
Apr 14, 2009 2:27 pm EDT

*fountain drinks, slushes, and limeades

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anl1221
The Woodlands, US
Apr 13, 2009 8:01 pm EDT

You read the sign wrong. It says that Happy Hour only applies to fountain drinks, slushes, and malts. It's not the manager's fault that you don't know how to read.

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xembx
Triad, US
Mar 19, 2009 1:40 pm EDT

Hi,
I work for Sonic Drive-In and have so for 2 years. I was a part of the company when Happy Hour started and since it's launch the advertisements have only claimed half price "fountain drinks, slushes, and limeaids." Any product containing ice cream will not be given half price, period. This includes sundaes, blasts, cream slushes, shakes, etcetera.
I hope this helps.
This isn't false advertisement.

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5:40 pm EST
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Sonic Drive-In - raw chicken sandwiches

My husband and I stopped at the sonic in tulsa as we left the fairgrounds on our way home after a weekend show and ordered two chicken club sandwich combo's. We drove on our way and when we started to eat the sandwiches - the chicken was raw - very, very, very r a w!!! I called the number on the receipt and asked for the manager. She said she would be glad...

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8:44 pm EST
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Sonic Drive-In wages

Sonic mangers sit back to much and put to much work on the crew members when they are too short handed to cover there shifts especailly when you to a sonic on a regular basis and there is always this one carhop that is always by herself doing everything from taking the orders to making the drinks and even cooking the food while the managers sit outside talking on the phone and smoking! All I can say is bob wallace store needs help bad and the crew there needs raises for putting up with the bull crap of the higher personell!
Thank you sarah parker

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Anonymou
Flagstaff, US
Nov 28, 2009 7:38 pm EST

It is all in your job description. Read the fine print.

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anicolce25
, US
May 29, 2009 6:48 pm EDT

At the Sonic i work at i have to make drinks, take orders, cook, clean do everything an i''m not exaggerating this the manager is never their an when the assistant is all he does is take freaking breaks to go smoke an takes for ever to come back. Were short hand on staff, the manager tends to have favorites an the rest of us that didnt make it to her good side have to work 5 times harder then her favorites.

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chriserwin
oak grove, US
May 19, 2009 5:12 pm EDT

i have been working for sonic for the last month and they have dont nothin but screwed me over in any and every way that they could! i finally quit today because they held me check for three pay days and i got paid today and my check was only $77.34 and i am about to go to jag if i do not get the rest of the money they owe me!

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11:48 am EST
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Sonic Drive-In nasty ice machine

I went to sonic to get a cup of ice because i love the ice but i will never go to this sonic again because it had a finger inside the cup of ice which i think is very very nasty i called the manager and he didnt apologize or anything so if you but anything to drink from there beware whats in your cup!

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Dont like being duped
Binghampton, US
Oct 01, 2009 2:17 pm EDT

A finger? Wow...Did you find it's owner?

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iHop
, US
Sep 02, 2009 9:00 pm EDT

A finger? my ###. what are you trying to do? sue Sonic like how that [censored] woman tried to sue Wendies with that same ### in her chili?

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bexarsgirl
Unkown, US
Jun 23, 2009 1:02 pm EDT

Seriously? You had a finger in your cup? And all you did was call the manager? I call BS

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9:37 pm EST
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Sonic Drive-In poor customer service is the number one reason we will not continue to trade with your businesses product, food, or services.

Sonic Drive-in, 1537 W Camelback Rd, Phoenix, AZ.

Although times are tough and the Lite Rail makes your establishment inconvenient, my daughter, my Son-in-law, grandchildren, and myself consume enough fast food to star in a Spurlock film.

In the last three days we have been to the Sonic Drive-in located at 1537 W Camelback Rd, Phoenix, AZ, three times and as I sip the last Java chiller I intend on purchasing from your establishment I want to offer you some customer service advise.

When you spill you drinks on two separate customers in one night a virtually the same time (one my Son-in-law) you do not make excuses. (1) You apologize for your very obvious and repeated mistake and you offer to compensate for the carelessness of you preparation. (2) You offer to pay for the cleaning of the clothing and the automobile now covered in my 1st Java Chiller as I am sipping my last. (3) You give that customer a gift certificate so if the customer again chooses to return they can see the improvement you have made in your service and you can continue to get a chunk of our collective paychecks.

My Son-in-law went back to work late from his lunch covered with a mocha Java Chiller and expressed the total lack of concern demonstrated by your management; not just for himself but for the other customer that also got to wear his beverage because the manager cannot instruct his staff properly in the capping of the drinks.

Times are tough but your competition will be getting the Sonic Drive-in business you usually receive from our family. Way to go!

Ms. Gracie Bateman
Phoenix, AZ 85013

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son ic
Topeka, US
Aug 12, 2011 9:02 pm EDT

get that ###in hot dog out of your throat long enough so i can understand what the hell you are saying on intercom

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son ic
Topeka, US
Aug 12, 2011 9:00 pm EDT

i cant blame the employees employers get what they pay for now get to work and moppy that ###in floor

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son ic
Topeka, US
Aug 12, 2011 8:59 pm EDT

they could not speak good english i ordered a chillie cheese coney and they gave tator tots speak english you are in america now dumb ###

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George-Casey
Phoenix, US
Jul 06, 2010 6:28 pm EDT

iHOP comment: hahahaha with this attitude! I will not be spending anymore money wtih iHop. Shame on iHop and I am in there almost every Sunday after church but not after reading this website.

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George-Casey
Phoenix, US
Jul 06, 2010 5:54 pm EDT

Really, does Sonic have any business with this attitude! I will not be spending anymore money wtih Sonic. Shame on the Sonic Team

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iHop
, US
Sep 02, 2009 9:10 pm EDT

hahahaha

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1:23 am EST
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Sonic Drive-In working for sonic!

I will never ever work for this place again! I hated it! Asst. Managers don't even get paid nine dollars if you start off you are only getting around seven dollars if you have been working there for a lets say eight years good luck in getting over 8 dollars! I'm so ill! THey cut car hops pay to 3.15 because "OH THEY MAKE TIPS TO MAKE UP THERE MIN. wage!" NOT TRUE! mostly in the winter time is that not true! THE GMS never know what to do at there job yet they are getting paid double what the asst. manager is getting paid, but make the asst. managers do the jobs they are suppose to be doing! THey are always understafed! OR it might just be the way they liked setting me up I always had only 3 people on my shift I was lucky if there was four. Before i quit I would only have me and a cook! YET the customers wonder why it took so long for there food and why it came cold! THere is your reason especially if there were only two people! TWO PEOPLE to take orders that ALWAYS AVERAGE 2 mins to take an order because the people beeped in and don't know what they want, the cook does not know the head set so normally you have one person taking 5 different orders... do the math by the time your finished taking the last order the first order is really late! THen you still have to make the drinks and the Ice cream that takes time and you have to finish make the food and bag the order and get it out! THere is no way that food is going out good and or on time! NO one understands what an Asst. Manager has to do there, the amount of stress we take on!
I'm not here to complain about the customers I'm here for you not to take it out on the car hops or managers, it is not fair how sonic treats there employees, Luckily I had enough sense to leave that horrible place! I don't understand how they have the money to have a sonic bowl for football, but they can't treat there employees like the way they want there store ran. So if you meet a car hop that seems annoyed just understand most likely they are just upset that they are having a ton to do for just 3.15 an hour...I don't know why they are staying for this job, but someone has to do it.
DON'T WORK FOR SONIC!

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Anonymous989
, US
Nov 19, 2018 2:04 am EST

I work at sonic and hate it. They expect to much from us carhops for little pay. 6 dollars an hour. And some of my fellow employees are rude and judgemental. One of the shift leaders does everything backwards and other shift leaders are stuck up and think they are better. The cooks dont where gloves and come into work high as a kite smelling like weed.

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ErikRinta
Topeka, US
Jul 01, 2021 10:50 pm EDT

Report it to the state attorney general, don’t take this from such a corrupt corporation!

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Drained2018
, US
Aug 12, 2018 10:56 am EDT

Anyone find it amazing how the gm's entire family ends up working at their store? I have worked at five different sonics and encountered this amazing trend! In one case the gm was really young but please believe she had her mother, grandmother, great grandfather, sister and all of her sister's kids working there. The funny thing is nobody knew anything so they expected me to run around like a fool and [censored] while they basically clocked in, ate and chilled on the clock for 10-12 hours a day. In most cases they would come click in and leave and show back up in the evening to sneak and clock out. I've experienced the husband gm and the wife asm with all the children falling in line wearing the seniority hat, yet they all had to rely on me because they know nothing. The husband was an extreme pervert and the wife knew it so wherever he went in the store, she followed. Whatever hours he worked, she worked. Needless to say I quickly got the hell out of the there. Then there was the lesbian gm who was married to another gm whose store was wayyyy on the other side of town. She got so many complaints because her customers needed her but she was never at her store due to the fact that she was always at her wife's store trying to watch her every move. There was a time when the gm hired her crackhead boyfriend along with his friend and before you knew it, the entire hood was working in the store. You better know that food cost went through the roof because the majority of the truck order was going g off the truck and straight into someone's car. I couldn't believe it. Lastly, there's the old crackhead gm, her daughter, son in law and all of her grandkids. It was just brought to my attention that her daughter was fired from another store and can't be rehired but she now shows up to her mother's store in full uniform as if she is still a sonic employee. She'll come in barking out orders but everyone ignores her because they all know she is no longer a sonic employee. Anytime someone important shows up like the auditor or owner of the store, she takes off running out the back door! Why run if you're not doing anything wrong? This place no matter how or where you look at it, IS A JOKE!

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Nay Bby
, US
Jun 04, 2016 9:52 am EDT

Totally agree, I was there for 5 years-3 years as a cook and 2 years as a manager. Through my time there I have seen so many discriminatory actions towards certain ethnic groups. I've seen them forge signatures on documents, the general manager would make everyone in the store get on their phone and do a good survey on the FanTrak app when we'd get a bad review. They pick favorites and the "favorites" pretty much did what they wanted: come in late, don't come in at all, or do nothing when they were there. I was making $10.50 an hour as a Shift Leader but the GM had me doing Assistant Manager work, minus the Assistant Manager pay. Because of that, I decided to step down from being a manager..that same day I was fired by my general manager's husband. He basically said he wasn't paying me $10.50 to be a cook then he proceeded to walk back in the store, took me a minute to even realize that I was being fired. Oh, and MY GM wasn't even around when I was "fired", I was told "she didn't have the heart to do it". They really didn't want to give me a separation notice because they know it was really no reason to me being fired, I was willing to even take a pay cut but they didn't even discuss is with me. Only way they really "like" you is if you act blind to all of the illegal actions they're doing and agree with everything they do.

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ErikRinta
Topeka, US
Jul 01, 2021 10:52 pm EDT
Replying to comment of Nay Bby

I don’t think this is a race issue, it’s a “any clown” issue willing to work there.

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Done with sonics
, US
May 12, 2016 8:30 pm EDT

I currently work at sonics in richmond va
I hate every minute of it they tell us to help customers but when i do they yell at me
For being customer oriented they' ve
Done it in front of customers i had facial surgery couldnt talk let alone think they made me work
Becuase noone was able to cover my shifts
Then they started taking things out on me that othr employees did wrong . And when employees quit i was to blame becuase they got wise quick to sonics ###... ive even seen where a carhop fell o. Skates busted her head and the owner and district manager [censor]ed bout the cost of insurance going up becuase of the accident the gm is an ### wants us to work long hours sometimes 24 hours at a time but they want me to quit but the drug dealers can stay really kiss my ### sonics thats why i quit when i did and they dont care if your pregnant, have broken bones,
Having asthma attacks oh and they dont care bout child labor laws the make minors work way past there limits knowing the law sonics needs to. bE closed down for good ... they dont care bout employees or customers they talk bout us and customers like were trash

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ErikRinta
Topeka, US
Jul 01, 2021 10:52 pm EDT

Quit then…

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Groovy2
, US
Apr 23, 2016 2:42 am EDT

I wouldn't even suggest an enemy of mine to work for this company, they are terrible; the employee treatment, and how I've been spoken to on a daily basis is the worst employment experience I've ever had! It is atrocious! Screw this Company!

From Florida...

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Groovy2
, US
Apr 23, 2016 2:40 am EDT

I agree with all of the comments posted above! I've had a few jobs, and this is by far the very worst ever!

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Monique Tudor
, US
Mar 14, 2016 4:28 pm EDT

Omg finally I'm not the only one having so much trouble. I fricken hate it so much! I've only been there 2 weeks but I can't deal anymore. That tells me something that it isn't good at all.

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Chiann Long
, US
Dec 21, 2015 7:13 pm EST

Hello everyone...I did not work for sonic but my 17 year old son did here in east texas. Well he was always working almost everyday going in at 5 pm and not getting off till 11 pm or even midnight some nights and then going to school the next day. He stated working there in sept of 2015 and he went almost a month before they even put him in the system. He worked 3 weeks before he got his first paycheck. Well no he no longer works there because one of the employees went and bought alcohol and he made a stupid decision to drink on the clock. No i am not condoning what he did by no means...I have even went to the extent of filing a report with our local police department and they told him he will get arrested as well as the other guy who actually went and bought the alcohol. The manager on duty supposedly doesn't know anything that happened or what went that night. This location is so screwed up and needs to be shut down.

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NovaVoss
, US
Dec 02, 2015 4:54 pm EST

I really need to get a hold of someone in corporate because one of the GMs at the Sonic in Denton TX put her hands on me. If someone can please give me a phone number or an email. That would wonderful. Thank you!

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sonicsux
Harrison, US
May 11, 2015 8:59 pm EDT

I work at 2 sonics and between the two jobs i work 20 days in A row and both managers know i work at 2 different sonics but they dont fn care. In the past month 3 people have quit at one of the stores and i completely understand why. My aunt drops me off in the morning before work and picks me up after she gets off and my gm knows that and says she will schedule me to where i wont have to hang out in a bad part of town but she never does. She has me work 8 hr shifts with no break but. Omeone who has only been there for an hour gets her break. The only reason i have stayed at this job is beccuse i need the money to buy a car and to py for tuition at college. There is so much favoritism that i cannot stand it. My gm will not give me any hours and talks about everyone behind their back. She caused me nd my bf to break up by threatening our jobs. SONIC IS THE WORST JOB EVER!

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9:40 am EST
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Sonic Drive-In slow service and bad food

i was at the sonic in houston off of n. houston/rosslyn rd. they staff was extremely rude. we were the only people there and it took 45minutes to get our food. when we got the food our buns were stale and the meat had been burnt. the real kicker is when i called the store to complain the manager told me i was lying to her. i couldnt believe it. i have called the complaint line and contacted the bbb. hopefully sonic will get their act under control

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Denton Guy
, US
Aug 25, 2009 2:14 pm EDT

I went to the Sonic in Denton, Texas at I-35 E and US 380/University Dr. Now, I enjoy good Limeade, on 08/22/09 at 15:46 hrs according to the Sonic receipt, I placed my order. My credit card receipt shows I paid for it 5 minutes later. I look in the parking lot to find there are only 5 vehicles in the parking lot. I notice a younger male carhop, looking over a Honda Passport for sale in one of the drive-up slots for over 5 minutes. I think there must just be one carhop working as I am sure the manager could not get off their ### to bring an order out to a customer. As I continue to wait for my limeade I notice the male carhop, go back in to the store and proceed to start texting from his cell phone. By this time I was furious and ready to just leave. Needless to say a few minutes longer and I get my drink and leave, looking at the time on my cell. phone it was not 15:58 hrs. 12 minutes to get a limeade, way, way too long! I go to Sonic because traditionally they are very fast. I think I may have to use a different one.

The sage continues, as I try to call to voice my complaint to the Manager, Samantha Crow, according to the receipt "Questions, Comments, Concerns? MGR Samantha Crow [protected]." Not such and easy thing to do, apparently they give the number out but when you call the Manager is never in. The staff must be trained to always tell you the manager is never in. I called the day of the incident, then next day and again the following day. I was told she would be in at 5 on Monday after 5 I call, she’s again not in she works tomorrow at 11 am, I call in at 1 pm on Tuesday, yet again interference is ran and suprisingly she doesn't come in until 11 am on Wednesday. Good thing I know people who know the owner of the Sonics here in Denton and am in the process of tracking his number down. This is not the way to run a business! Be it the age of the manager or the age of the carhop, there has to be some training as to the customer perception of what you do in their presence. If I constantly check my text messages and looked at vehicles or even check my messages while with my customers, I would expect to be out of business very shortly. It send the message you can wait what I’m doing is more important, be in a $1, $4 or $10 sale.

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Michelle Cecil
Millington, US
Mar 19, 2009 12:28 pm EDT

I work near a Sonic in Memphis, Tn. My co-worker went to get both of us something to eat. I ordered a BLT and some Cheddar Peppers. She ordered some Sweet Tea. 30 minutes went by and she pressed the button to see what was going on. They told her it would be out in a minute. So she waited 10 more minutes before ringing for service again. Come to find out they had given our order to someone else. When she asked for the mgr to complain, the mgr told her he/she was sorry and that the order would be free of charge. When they finally got around to delivering the food, the carhop made my co-worker pay for the whole order. The mgr never followed through with his/her offer to take care of the food. When I received the food after my co-worker got back to the office, everything was ice cold, the bread on my BLT was soggy, and nasty, and the Cheddar Peppers looked like they had been skewered. My co-worker is actually on the phone with the Regional office now! at 12:27 pm on 3-18-09 has been for the past 30 minutes. WOW! thats all I can say...

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Sonic Drive-In false advertising

Went through drive in during happy hour 2-4 and ordered food and 2 limeades. Tim on Ticket is 3:08pm. When I got home I realized that I was charged full price. What a rip off, false advertising.

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NikiRobinson
, US
Sep 11, 2015 8:45 pm EDT

The computer is automatically programmed to happy hour prices. At our store the half price drinks and slushes start ten min. before 2 and ends ten min. after 4 to allow for people whose clocks are a little off. I think our general manager does all the programming his self. This is definitely a problem with that certain store or that certain computer (switchboard). You should absolutely let them know because they might not even realize that it is messed up. And yes the combo has nothing to do with the discount. I also don't know how someone could be overcharged $10 for a blast. when you are placing your order and they tell you the total if it is not correct you should mention that and then if they don't fix it then you should't even pay for it.

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SonicCarHop
Charleston, US
Dec 11, 2010 3:19 am EST

It could have been a computure error. I work at sonic and the person taking your order doesnt give you the discount, the computure just does it on its own. However, if you got there at 1:59, or at 4:01, you won't get the discount because, like I said, the computer gives the discount, and there is nothing any of the carhops can do about it.

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DHB
Starkville, US
Dec 17, 2009 7:23 pm EST

dent1013, some locations have been discovered to have programmed the incorrect pricing into their system. The way it worked before we upgraded was each "add-on", including candies and flavors, were charged separately in slushes, drinks, blasts, etc. However, with our new system, all of the add-ons are supposed to be zeroed out and have no priced value unless you ask for extra. Some locations were either confused about the new programming or thought that they could scam you, the customer, for a little extra change and you never notice. The store I last visited was doing just that. However, Sonic does not endorse that type of behavior in any way. Most supervisors that catch it will correct the problem with the management or fire the GM, as we consider it a form or stealing.

I'd definitely say something about that next time you are there. As far as ordering combos during Happy Hour, there is a combo credit as well as a Happy Hour drink credit. The combo credit should show up as being about $0.10 during happy hour(s) since your drink is already discounted. The happy hour drink credit doesn't show up as a subtraction from your ticket, however it is still there.

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Anonymou
Flagstaff, US
Nov 28, 2009 7:28 pm EST

The discount is on Drinks by themselves. You people are likely ordering combos, which your already getting a discount for. In actuality, your saving money.

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dent1013
, US
Sep 24, 2009 12:08 am EDT

Computer Error... NOT. Over the past 2 months I've been consistently overcharged $.10 for a Blast. I've notified the manager and general manager multiple times. They don't care their company is false advertising and stealing. They've acknowledged the error but done nothing to fix it. Poor business practice!

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iHop
, US
Sep 02, 2009 9:02 pm EDT

Computer Error, it happens.

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xembx
Triad, US
Mar 19, 2009 1:45 pm EDT

I agree.
I work at Sonic Drive-in and it was obviously a computer error.
Take your receipt back and they should offer you a refund of the appropriate amount.

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DHB
Starkville, US
Feb 22, 2009 9:11 pm EST

You should have definitely taken that order back. The system at the locations is designed to give you the discount regardless of who took your order. In theory, you could not be denied your discount.

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Sonic Drive-In very rude carhops

i was just over there eating and there was a conversation being had that was not appropriate in front of my family.i was sitting at the stall enjoying my burger and this rather rude carhop (i found out her name is cory)was on her cell phone cussing around and saying some pretty vulgar things right out in the parking area as if no one could hear her..i spoke to the manager on duty and she was a manager in training and didn't know what to say to me her name was april.. i am sick and tired of this staff at this sonic ever since it took over new management it has gone to the dogs and i hate it cause i enjoy going here...

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iHop
, US
Sep 02, 2009 9:16 pm EDT

Brittney, Dakota, and Maddies Mommy.

On behalf of the Sonic Drive-In Crew, i apologize for that [censor]e's ignorance and rudeness.

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Brittney,Dakota, and Maddies Mommy
powell, US
Mar 27, 2009 10:39 am EDT

There is one on Merchants in Knoxville ...I went there Dec 24th 2008 at around 8 am and ordered 30.00 worth of food...I told the lady i needed alot of ketchup and salt where she didnt have to make trips...she came to the vehical and gave us our drinks and i told her she didnt mark the diet I am a type 2 diabetic and had 5 drinks so buy the time if i was to taste them my sugar would be high...she got pissed and snatched all the drinks back and said whatever...well as i was distributing food to the kids all we got was one pack of ketchup...So i hit the button she answered WHAT!?!?@? THATS WHEN ITOLD HER WHAT WE NEEDED SO SHE BROUGHT US 2 MORE PACKS OF KETCHUP, then went back in there texting...At this point i was getting annoyed with this lady and hit the button agian cause the kids were fighting over the ketchup she answered cant u see im busy...needless to say she came back this time with tons more ketchup and I told her she didnt have to be rude and it was Christmas eve... she said and? I explained to her we paid her wages and that i wanted to speak to her manager she walked away and never got them so we drove off and never will I go back!

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Brittney,Dakota, and Maddies Mommy
powell, US
Mar 27, 2009 10:23 am EDT

I have been to this one and its horrible...agreed food is always soggy nasty and cold =]

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Sonic Drive-In working partner/manager

I would like to complain that john &kara higney the managers owners of this sonic location are in all kinds of violations. They have posted a letter on the buliten board saying that if any of there employees stay over without approval, even if buisy. They are not allowed to stay over and they have told there staff that they would not be paid for it.. Also for the carhops he has posted a letter telling them if they don't report all there tipps everyday they are fired on the spot.. He hasn't even got a labor posted up or anywhere in this buisness. He is working minors more than they are suposed to by law. And the just of it all is he has actually been taking off some of the associate managers hours and reposting them to his wifes time and you can visably see it on the computer where they clocked in and out and he posted them off. He has just fired an employee for closing early when in fact he has done it so many times his self.. I would like to talk to anyone but larry and john someone above these two people if you could help me please and be sure if your ever near this sonic and its closed before midnight pplease call sonic and report it pleasssssse... Thank you please consider this and please report it if you are near there... Nikki

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Update by NIKKI
Jan 07, 2009 9:19 am EST

I WILL REPORT THIS ASAP

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DHB
Starkville, US
Dec 17, 2009 8:05 pm EST

I agree completely Anonymou,

The business is that of the OWNER'S, not the employees. If the owner decides to play his luck with the time that is his business and he'll eventually be caught. However, being a regional supervisor and owning a drive-in myself, the closing early part is at the mercy of the OWNER. I have fired a few assistants for running the store as though it was their own and closing early. This type of behavior is strictly prohibited!

Also, employees are not allowed to stay over their allotted time in my drive-ins either. I consider that to be mooching hours. You work what you are supposed to work. You don't have your go-home work done before it's time to go? You still leave and get written up for it. Managers have the responsibility of keeping their labor hours in check which is what these owners are doing.

If you feel you have an unfair labor case or feel that you can prove that he is breaking the law by tampering with time sheets, then take it to the labor board in your state. They'll investigate the case if you have proof. Otherwise, live with it.

Lastly, it is strictly against operational procedures to have off the clock employees or the public present in your drive-in at ANY time- Open, Close, or Mid-Shift. So, if you are off the clock- STAY OUT!

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Anonymou
Flagstaff, US
Nov 28, 2009 7:43 pm EST

Wow. The key words here are OWNER OPERATOR. It's their business to do what they want with. Drive-ins are not required to stay open until midnight, and if your shifts over, go home. They don't have to pay you over time, and you should be fired for not going home when your shift ends. All paper work states that there is no loitering during "off" hours, which is exactly what your doing.

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Zerst
dfsfsd, US
Oct 12, 2009 6:15 am EDT

I'M ON IT! TO THE PRESIDENT OF ALL FAST FOOD!

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Sonic Drive-In - carhop always asking to keep change

Is it becoming customary for Sonic Drive In carhops to ask "Do you want your change".. I have had several at this Sonic in Sonora Texas to ask.. I think that this is rude and have never in my 50 years ever had a business ask this. Most the carhops don't smile, say thank you and seem to not care if you are there or not.

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Sonic Drive-In theft and drug dealing

Dated 12-07-08

Dear District or Corporate Office

Serious Compliant Regarding Sonic Drive In located on 1110 Blalock Rd, Houston Texas 77055

You have and employee that works at that location that lives in address 1111 Blalock Rd Apartment #310 Houston Texas 77055

I like to report a theft that has been going on for sometime. She was talking bragging about making a lot of money from work in Sonic when the Manger is not there. She buys here own bread and meat and get her co-worker that cooks & prepare the food for cash buyers only to sell them that food and they keep the money in there pocket. The cook also lives in the same complexs and is in on the scam. These folks have been also doing worse things then that (selling drugs in the parking-lot) in know that for sure! she has several men that live with her, ...I have seen her husband talking about the best way to make money is to put the drugs in side the Sonic bag to that buy from him? I can say that I know a lot about these people sence they live right next to me. I hear everything they say and do. I do not think that is right what she is doing and is illegal.
We have report this also to our Aparment Manger and made a petition regarding there drug dealing and having 7 men living with one women in a 1 bedroom apartment. Also I seen her Husband picking up 3 large Sonic bags up food every morning and in the evening when she still working and not paying anything. I go to that location to eat in the morning and see this going on an on everyday (NO MORE ENOUGH) If I was the franchise owner of this location I want to know if someone was ripping me off. If you need the name of this person I can try to ask management but I do not thing they will give out that information. She is a Hispanic women that lives near me, all you have to do to find out who she is, .. ask for employee file to match the address and apartment number.

Thanks

Robert Petterson

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deniland2000
clarksville, US
Sep 07, 2010 6:23 pm EDT

If the comment is bad enough just like this one yes they will report it to sonic corp. and they will inform the proper franchise

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John Gnomes
Blair, US
Nov 18, 2009 11:13 pm EST

If she does live with 7 other people, things must be tough. She's probably doing what SHE thinks is the right thing to do to survive. Maybe you shouldn't interfere with her life and just live your own. If you're not directly affected by her "drug dealing" leave it alone. Its probably just schwag anyways. And if they are serving their own meat, its probably a lot better quality than the meat sonic provides them. I'd feel much better eating a burger that was not prepackaged.

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Moochums
f, US
Jun 15, 2009 6:44 pm EDT

Why don't you just go up to the Sonic she works at and report her there? You do realize that this site is not for the companies to read and respond to right? I just thought I would let you know so you wouldn't think you posted for nothing.

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Sonic Drive-In burned by hot coffee

To whom it may concern: I would like to bring to your attention of a concern i have of sonic drive in in Bay Springs Ms.This morning on Dec.4 2008 at 10:30 i order a cup of coffee with cream the car hop brought me the coffee and wit handin it to me the lid was no on it all the way, so as i took it, it spill on my leg my car seat and ouch i was burn on my leg which now has a blister on it, i ask to speak to a manager and the reply was the manager ask if i want napkins are my buck 06 back.This shows lack of concern and poor mangament.I called the owner and let a voice mail but guess what no reply as of yet from him.This is a small town and belive me bad words get around FAST!. Thank you sincerly Janis

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anl1221
The Woodlands, US
Apr 13, 2009 7:52 pm EDT

They offered you napkins and your money back? How dare they?! I guess they should have come out there and hosed you off themselves.

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IamEnigma
Somewhere, Texas, US
Dec 18, 2008 8:18 pm EST

How dare they bring you hot coffee. You should sue the crap out of them-oh wait coffee is supposed to be hot you ###! Go back to school and learn how to read and write, a little grammar usage wouldn't hurt either. My 3 year old daughter just ate half of a raw chicken strip-that is a legitimate complaint. Sheesh! Hot coffee, what kind of whiney ### is this?!

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Sonic Drive-In nasty food!

burnt/aged onion rings..dry old cold frys/I ordered a super sonic jalapano burger and a double meat double cheese burger?what the heck did I get? I honestly do not know/its dark and late and Im tired, thats why i got take out. Nasty Nasty! and to think I paid over $12. for this garbage.
address of this newly change in management store is.. kingswood at Hulen. Pass the word, nasty food under very poor management, this garbage should have never made it to my car!

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DHB
Starkville, US
Dec 19, 2009 12:58 am EST

Ma'am, I hate to break it to you but a Super Sonic Jalapeno Burger is a standard double cheeseburger + peppers.

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9:11 pm EST

Sonic Drive-In poor quality food

We gave this location another chance after several years of not trading there. No surprise! The food is still bad - I really do not know how they stay in business, surely not from repeat business. A product has to be bad for me wo say I will not ever go back, but to also go through the hassle of finding where to file a complaint. Yes sir, their food is not fit to be sold to the public. The cheesebureger, the chicken sandwich on Texas toast, and that thing you call a "footlong"! What the hell is in that? The three products above just be sold as garbage. The hot fudge sundaes? The hot fudge tasted like sludge from a coffee pot. Your food is really awful - you people should be ashamed!

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Ms d
Phoenix, US
Apr 02, 2009 10:14 am EDT

Sonic food chain is one of the WORST ive ever expereinced. I have extraordianry experiences at various chains within the same CITY, from employees wearing racist tattoos to employees picking acne while preparing food.

Ive contacte the compnay regarding these issues, and have even writter in to the CORPERATE office, contacted their silly customer compliant line (which is more interested in detouring unhappy customers to other resturants; rather than solving their systematic shortcomings in service and food quality). Out of all these avenues nothing, silence, not even a kiss our a** (well i guess that was the response lol).

Advice, skip the sonic and stick with traditional american fast food restuarants with proven accountability to its employees and customers.

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Sonic Drive-In - management & harrassment

Continuing harrassment and isolation. Working the midshift (11am to 5pm), the management likes to leave the unfavored employee in the Drive Thru window alone. The Drive Thru window, according to the Sonic guidelines and booklets, requires between two to four people to run it fast and efficient. Even the customers have seen the stress, and have report them...

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Sonic Drive-In - no tips and disgruntled customers

I have been a car hop since March. What customers do NOT realize is that the car hop is not always the one who takes your order nor is the one who ever cooks your food and is rarely the one who makes your drinks and icecream treats. We work for minimum wage and put up with sometimes intolerable behavior from customers and employees and bosses only to car...

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Sonic Drive-In In-depth Review

Menu Variety and Quality:

Sonic Drive-In offers a wide range of food options to cater to different tastes and preferences. From classic burgers and hot dogs to refreshing milkshakes and slushes, there is something for everyone. The ingredients used in their dishes are of high quality, ensuring a delicious and satisfying meal. The taste and flavor of the dishes are exceptional, with each bite bursting with flavor.

Service Efficiency:

The speed of service at Sonic Drive-In is impressive. Orders are fulfilled accurately and efficiently, ensuring a quick and seamless experience. The staff is friendly and professional, providing excellent customer service and making you feel welcome.

Pricing and Value for Money:

Sonic Drive-In offers affordable menu items, making it a great value for money option. The portion sizes are generous, providing a satisfying meal at a reasonable price. They also have special deals and promotions that offer even more value for your money.

Drive-In Experience:

Ordering from the car at Sonic Drive-In is a breeze. The drive-in stalls are readily available and functional, allowing for a convenient and efficient ordering process. The food is delivered to your car in a timely manner, ensuring a seamless experience.

Cleanliness and Hygiene:

Sonic Drive-In maintains a high level of cleanliness in their dining area and restrooms. The staff ensures that proper handling and storage of food are followed, maintaining hygiene standards. Overall, the cleanliness and hygiene standards are commendable.

Customer Satisfaction:

Sonic Drive-In values customer feedback and strives to provide a satisfying experience. They are responsive to customer complaints or issues, ensuring that any concerns are addressed promptly. They also offer loyalty programs and incentives for returning customers, showing their commitment to customer satisfaction.

Online Ordering and Delivery:

The website and app of Sonic Drive-In are user-friendly, making online ordering a breeze. Online orders are accurate, ensuring that you receive exactly what you ordered. The delivery is timely, and the food arrives in good condition, maintaining its quality.

Environmental Responsibility:

Sonic Drive-In is committed to sustainability and waste reduction. They make efforts to use eco-friendly packaging materials, minimizing their environmental impact. They also participate in community and environmental initiatives, showcasing their dedication to environmental responsibility.

Accessibility and Convenience:

Sonic Drive-In has numerous outlets located conveniently, making it easily accessible to customers. They also provide ample parking spaces, ensuring a hassle-free experience. Accommodations for customers with disabilities are available, making it inclusive for all.

Innovation and Special Features:

Sonic Drive-In constantly introduces new menu items and promotions, keeping things exciting for customers. They also offer unique offerings and customization options, allowing you to personalize your meal. The integration of technology enhances the customer experience, making it even more enjoyable.

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Sonic Drive-In contacts

Phone number

+1 (866) 657-6642

Website

www.sonicdrivein.com

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