Sonic Drive-In

Anyone find it amazing how the gm's entire family ends up working at their store? I have worked at five different sonics and encountered this amazing trend! In one case the gm was really young but please believe she had her mother, grandmother, great grandfather, sister and all of her sister's kids working there. The funny thing is nobody knew anything so they expected me to run around like a fool and [censored] while they basically clocked in, ate and chilled on the clock for 10-12 hours a day. In most cases they would come click in and leave and show back up in the evening to sneak and clock out. I've experienced the husband gm and the wife asm with all the children falling in line wearing the seniority hat, yet they all had to rely on me because they know nothing. The husband was an extreme pervert and the wife knew it so wherever he went in the store, she followed. Whatever hours he worked, she worked. Needless to say I quickly got the hell out of the there. Then there was the lesbian gm who was married to another gm whose store was wayyyy on the other side of town. She got so many complaints because her customers needed her but she was never at her store due to the fact that she was always at her wife's store trying to watch her every move. There was a time when the gm hired her crackhead boyfriend along with his friend and before you knew it, the entire hood was working in the store. You better know that food cost went through the roof because the majority of the truck order was going g off the truck and straight into someone's car. I couldn't believe it. Lastly, there's the old crackhead gm, her daughter, son in law and all of her grandkids. It was just brought to my attention that her daughter was fired from another store and can't be rehired but she now shows up to her mother's store in full uniform as if she is still a sonic employee. She'll come in barking out orders but everyone ignores her because they all know she is no longer a sonic employee. Anytime someone important shows up like the auditor or owner of the store, she takes off running out the back door! Why run if you're not doing anything wrong? This place no matter how or where you look at it, IS A JOKE!

I wouldn't even suggest an enemy of mine to work for this company, they are terrible; the employee treatment, and how I've been spoken to on a daily basis is the worst employment experience I've ever had! It is atrocious! Screw this Company!

From Florida...

I agree with all of the comments posted above! I've had a few jobs, and this is by far the very worst ever!

Omg finally I'm not the only one having so much trouble. I fricken hate it so much! I've only been there 2 weeks but I can't deal anymore. That tells me something that it isn't good at all.

Hello everyone...I did not work for sonic but my 17 year old son did here in east texas. Well he was always working almost everyday going in at 5 pm and not getting off till 11 pm or even midnight some nights and then going to school the next day. He stated working there in sept of 2015 and he went almost a month before they even put him in the system. He worked 3 weeks before he got his first paycheck. Well no he no longer works there because one of the employees went and bought alcohol and he made a stupid decision to drink on the clock. No i am not condoning what he did by no means...I have even went to the extent of filing a report with our local police department and they told him he will get arrested as well as the other guy who actually went and bought the alcohol. The manager on duty supposedly doesn't know anything that happened or what went that night. This location is so screwed up and needs to be shut down.

I really need to get a hold of someone in corporate because one of the GMs at the Sonic in Denton TX put her hands on me. If someone can please give me a phone number or an email. That would wonderful. Thank you!

I work at 2 sonics and between the two jobs i work 20 days in A row and both managers know i work at 2 different sonics but they dont fn care. In the past month 3 people have quit at one of the stores and i completely understand why. My aunt drops me off in the morning before work and picks me up after she gets off and my gm knows that and says she will schedule me to where i wont have to hang out in a bad part of town but she never does. She has me work 8 hr shifts with no break but. Omeone who has only been there for an hour gets her break. The only reason i have stayed at this job is beccuse i need the money to buy a car and to py for tuition at college. There is so much favoritism that i cannot stand it. My gm will not give me any hours and talks about everyone behind their back. She caused me nd my bf to break up by threatening our jobs. SONIC IS THE WORST JOB EVER!

I went to the Sonic in Denton, Texas at I-35 E and US 380/University Dr. Now, I enjoy good Limeade, on 08/22/09 at 15:46 hrs according to the Sonic receipt, I placed my order. My credit card receipt shows I paid for it 5 minutes later. I look in the parking lot to find there are only 5 vehicles in the parking lot. I notice a younger male carhop, looking over a Honda Passport for sale in one of the drive-up slots for over 5 minutes. I think there must just be one carhop working as I am sure the manager could not get off their ### to bring an order out to a customer. As I continue to wait for my limeade I notice the male carhop, go back in to the store and proceed to start texting from his cell phone. By this time I was furious and ready to just leave. Needless to say a few minutes longer and I get my drink and leave, looking at the time on my cell. phone it was not 15:58 hrs. 12 minutes to get a limeade, way, way too long! I go to Sonic because traditionally they are very fast. I think I may have to use a different one.

The sage continues, as I try to call to voice my complaint to the Manager, Samantha Crow, according to the receipt "Questions, Comments, Concerns? MGR Samantha Crow [protected]." Not such and easy thing to do, apparently they give the number out but when you call the Manager is never in. The staff must be trained to always tell you the manager is never in. I called the day of the incident, then next day and again the following day. I was told she would be in at 5 on Monday after 5 I call, she’s again not in she works tomorrow at 11 am, I call in at 1 pm on Tuesday, yet again interference is ran and suprisingly she doesn't come in until 11 am on Wednesday. Good thing I know people who know the owner of the Sonics here in Denton and am in the process of tracking his number down. This is not the way to run a business! Be it the age of the manager or the age of the carhop, there has to be some training as to the customer perception of what you do in their presence. If I constantly check my text messages and looked at vehicles or even check my messages while with my customers, I would expect to be out of business very shortly. It send the message you can wait what I’m doing is more important, be in a $1, $4 or $10 sale.

I work near a Sonic in Memphis, Tn. My co-worker went to get both of us something to eat. I ordered a BLT and some Cheddar Peppers. She ordered some Sweet Tea. 30 minutes went by and she pressed the button to see what was going on. They told her it would be out in a minute. So she waited 10 more minutes before ringing for service again. Come to find out they had given our order to someone else. When she asked for the mgr to complain, the mgr told her he/she was sorry and that the order would be free of charge. When they finally got around to delivering the food, the carhop made my co-worker pay for the whole order. The mgr never followed through with his/her offer to take care of the food. When I received the food after my co-worker got back to the office, everything was ice cold, the bread on my BLT was soggy, and nasty, and the Cheddar Peppers looked like they had been skewered. My co-worker is actually on the phone with the Regional office now! at 12:27 pm on 3-18-09 has been for the past 30 minutes. WOW! thats all I can say...

The computer is automatically programmed to happy hour prices. At our store the half price drinks and slushes start ten min. before 2 and ends ten min. after 4 to allow for people whose clocks are a little off. I think our general manager does all the programming his self. This is definitely a problem with that certain store or that certain computer (switchboard). You should absolutely let them know because they might not even realize that it is messed up. And yes the combo has nothing to do with the discount. I also don't know how someone could be overcharged $10 for a blast. when you are placing your order and they tell you the total if it is not correct you should mention that and then if they don't fix it then you should't even pay for it.

It could have been a computure error. I work at sonic and the person taking your order doesnt give you the discount, the computure just does it on its own. However, if you got there at 1:59, or at 4:01, you won't get the discount because, like I said, the computer gives the discount, and there is nothing any of the carhops can do about it.

dent1013, some locations have been discovered to have programmed the incorrect pricing into their system. The way it worked before we upgraded was each "add-on", including candies and flavors, were charged separately in slushes, drinks, blasts, etc. However, with our new system, all of the add-ons are supposed to be zeroed out and have no priced value unless you ask for extra. Some locations were either confused about the new programming or thought that they could scam you, the customer, for a little extra change and you never notice. The store I last visited was doing just that. However, Sonic does not endorse that type of behavior in any way. Most supervisors that catch it will correct the problem with the management or fire the GM, as we consider it a form or stealing.

I'd definitely say something about that next time you are there. As far as ordering combos during Happy Hour, there is a combo credit as well as a Happy Hour drink credit. The combo credit should show up as being about $0.10 during happy hour(s) since your drink is already discounted. The happy hour drink credit doesn't show up as a subtraction from your ticket, however it is still there.

The discount is on Drinks by themselves. You people are likely ordering combos, which your already getting a discount for. In actuality, your saving money.

Computer Error... NOT. Over the past 2 months I've been consistently overcharged $.10 for a Blast. I've notified the manager and general manager multiple times. They don't care their company is false advertising and stealing. They've acknowledged the error but done nothing to fix it. Poor business practice!

Computer Error, it happens.

I agree.
I work at Sonic Drive-in and it was obviously a computer error.
Take your receipt back and they should offer you a refund of the appropriate amount.

You should have definitely taken that order back. The system at the locations is designed to give you the discount regardless of who took your order. In theory, you could not be denied your discount.

If the comment is bad enough just like this one yes they will report it to sonic corp. and they will inform the proper franchise

If she does live with 7 other people, things must be tough. She's probably doing what SHE thinks is the right thing to do to survive. Maybe you shouldn't interfere with her life and just live your own. If you're not directly affected by her "drug dealing" leave it alone. Its probably just schwag anyways. And if they are serving their own meat, its probably a lot better quality than the meat sonic provides them. I'd feel much better eating a burger that was not prepackaged.

Why don't you just go up to the Sonic she works at and report her there? You do realize that this site is not for the companies to read and respond to right? I just thought I would let you know so you wouldn't think you posted for nothing.

They offered you napkins and your money back? How dare they?! I guess they should have come out there and hosed you off themselves.

How dare they bring you hot coffee. You should sue the crap out of them-oh wait coffee is supposed to be hot you ###! Go back to school and learn how to read and write, a little grammar usage wouldn't hurt either. My 3 year old daughter just ate half of a raw chicken strip-that is a legitimate complaint. Sheesh! Hot coffee, what kind of whiney ### is this?!

Ma'am, I hate to break it to you but a Super Sonic Jalapeno Burger is a standard double cheeseburger + peppers.

Sonic food chain is one of the WORST ive ever expereinced. I have extraordianry experiences at various chains within the same CITY, from employees wearing racist tattoos to employees picking acne while preparing food.

Ive contacte the compnay regarding these issues, and have even writter in to the CORPERATE office, contacted their silly customer compliant line (which is more interested in detouring unhappy customers to other resturants; rather than solving their systematic shortcomings in service and food quality). Out of all these avenues nothing, silence, not even a kiss our a** (well i guess that was the response lol).

Advice, skip the sonic and stick with traditional american fast food restuarants with proven accountability to its employees and customers.

Shes not lying about the hours w/o a break, nor is she "lieing" (damn baby learn how to spell)! I am a Carhop off and on over 13 years! We are allowed to order food and eat it on the go while we take orders in and out. We used to get a 15 min break if we worked over 8 hours but that stopped. Food is only half off too, so that comes out of your tips. I also just dont believe 600 customers, I am the hardest worker at the third busiest sonic in america and on a 12 hour day I would top 200 orders (which is unheard of, most carhops do like 60-70 in a shift).

Yes we are constantly on our feet, nowhere to sit, no break, and relying on tips. I have worked plenty of places and this stands at the most physically demanding job I have EVER had. Think about it, hussing back and forth in that hot Texas 110 heat, sometimes going to and from a car 3 times bringing them all kinds of extra items and then NOT getting a tip. My sonic is very generous both tip wise and pay. I get paid far more than minimum wage (Im a seniority tho) and I bring home about 60 dollars in tips daily. Most sonics are a far cry from this. Be kind.

Ive worked at a Sonic for two years and if your working 8-10 hours with no bathroom break or a chance to sit then either they are working you to hard or your lieing =/ and after 100 customers your getting 10-20 dollars be happy you got something. Try having gone through almost 600 and leaving with only 3 dollars. Even though it is aggravating that the customers can be ### they dont HAVE to tip you no matter how nice you are being to them.

Plus you sound like they only hired you to carhop and not do much else which means you probley dont do ### to even earn the tips. At the one I worked at we did everything, even knew how to help the cooks if it got to busy. If the customer was ### that the order was wrong, either they didnt tell the person who did their order or you didnt check to see if it was right before you brought it out.

i could not agree more with you... i have worked at sonic going on five years now... i used to be the closer, but since i have seniority i am now the full time opener. if you come in the morning during the week, i am your carhop. i love my job, but i do have to say, customers can bring you down. and if you have a bad experience with a carhop, its probably because someone was just rude to them the way they were just rude to you. i have some customers that come everyday, that no matter how perfect i try to get their order, something is always WRONG. if i give her the receipt, she doesnt want it. if i bring her mayonnaise, she wants mustard. almost like she is purposely giving me ### every day because she hates her life. im serious, we do have customers that act that way. several. and yes, there are those that come in everyday and ask for extra flavor, or they say they have coupons and we dont take them up because they are regulars, and get free things every day, yet still refuse to tip. then on top of it all, we have the GREATEST store manager. we get called lazy, stupid, or what have you because if we've been gettin our butts kicked all morning, and he comes in and our chores arent done (yes we have a chore list also on top of carhopping) we are considered lazy, simply because we havent had the time to do any of it. im sick of the management personally... if i could move to another sonic where id get the same payrate and same tips id move immediately. 5 yrs experience!

I agree with Jenna. I remember going to Sonic as a kid, and my mother, who had never worked a job where you made tips for a living mind you, raised me to tip the car hops because of the work they put in. If I ever have a problem, I simply press the button to get it corrected. Now I'm not saying that Sonic is perfect, because I have had bad experiences before, but it clearly wasn't the car hops fault. I guess I'm a little bias as I work as a waiter, and unfortunately restaurants only pay $2.13 an hour and make you depend on your tips. The problem with restaurants is that it seems that the bosses and corporates aren't regulated as to how they treat their employees, thus you have owners who are abusive and scream at their employees over the dumbest things, and nothing can be done because it doesn't fall under "discrimination of religion, gender, nationality" etc.

I 100% agree. The carhop is rarely the one that has anything to do with your order other than make sure you get straws, mints, condiments, and your correct change and/or receipt. If you have an issue, ring back in and ask for it to be corrected.
I work in a Sonic and there is nothing more annoying than hearing my carhops complain about customers who fuss at them for something that wasn't their fault in the first place.

Another thing though, you may work for tips, but you make just as much as everyone else if your tips don't reach minimum wage. If you don't make enough in tips to reach minimum wage your store operator or whoever does payroll should adjust your paycheck at some point during the year. Let him know if this hasn't been adjusted.

Yep, she is right. We dont tip Sonic carhops cause we blame them for the mess ups in the kitchen. We should be ashamed. They work 8 hours on their feet depending on us for a living and we let them down, day in and day out. I for one am ashamed and will not go to sonic again without tipping. If my order is wrong I will ask for management but wont blame the carhops anymore.

I am ashamed to say I have gone to Sonic during happy hour and not tipped anything yet got the drink for the happy hour price. I feel bad and I assure you I wont do it again.

1.39 is the price of a small slush...they gave you the wrong sized cup and instead of throwing it away the gave you the extra for free...
shame on them for doing something nice.

Ordered 3 value meals, when order came out the drink carrier had a frozen coffee in it that was not ordered. I told the girl that I hadn't ordered it and she just replied for us to keep it. So my son and I decided to give it a try. As we took a couple of sips, one of the staff came running to the car and snatches it through the window and exclaims, "give me that you didn't pay for that!" my son was then saying he'd pay and gave him $4 for a $3 drink…and he kept it with no change and no receipt .… I guess he thought it was his tip for being rude and being made to feel that you just shoplifted. I won't ever go back to that Sonic again even if they pay me. Besides they are always getting orders wrong and take forever just to get a tea. 330 Emerald Forest, Covington, LA

I used the walk in at the local Sonic. I was not greeted when I walked in. An idle employee took one glance at me and walked away. When she returned I had to get her attention to place my order. She got my order, told me how much I owed, handed me my order, turned around and walked away without saying a word to me. I guess at Sonic employees are not trained to say Hi, Thank You or Good-bye.

My two daughter works for sonic in rolesville nc. You are right when you say they don't care about anybody but making money. When they started working there they were made to skate and if they didn't skate then they would be fired! So of course they skated. Then when their first pay check came, they both bounced. I called the owner Mitch Neal and told him he had issued the two girls bad checks. It took him a week and a half to finally get the girls their money. I had our bank calling me everyday to find out what was going on because of course they wanted their money. Then the girls where scheduled to work like 4-8 well they would work about an hour or so and call me to go get them because they had too many people working. The nasty and dirty looking district manager finally fired one of my daughters(who is 15) because I was out of town unexpectingly and didn't get back in time to have her to work. When my daughter called to tell her she would be late she told my 15yr old to walk, well her exact words were well I suggest you get to walking honey. She wanted my 15yr old to walk 2 1/2 miles instead of letting her come in late. She also took my other daughters tips because her register was short 4.00. Instead of counting everyone's registers she just kept her tips but she had took 100.00 prior because they were so busy and she had too much money on her. The district manager told her there was nothing she could do about it and if it had of been more she would of been written up for it. Also one of them fell while on skates. She had a huge bruise and knot. It turned blue, purple and yellow. It has been there for 3 weeks and they never even documented that she fell.

I started working for sonic last summer. I immediatly found out we were only allowed one fifteen minute break if we worked over six hours. The skates were optional, but our boss encouraged us to try and skate even if we weren't very good at it. I nearly killed myself trying (because I knew I would get a raise if I carhopped on skates) even with the close calls he still encouraged us to keep skating. We all finally got smart and gave up on it. I finally quit today because after I decided to try for manager I found out I was pregnant. My boss made it pretty clear to me that he would expect me to do all the same things a nonpregnant manager to do (ie. heavy lifting, grill cleaning, long hours) which I pretended not to have any problem with. The last straw came today when he was having a new sink installed by his maintanence guy. It was fine until he pulled out the plumbers glue/ putty/ sealant or whatever it was and the whole store filled with fumes. I dealt with it for a little while and when it got really bad I asked my assistant manager what to do. She told me to talk to the boss, so I did. I simply asked him to look at the chemical container the maintanence man was using and see what it was and if there were any birth defect type warnings on it. He refused and said there was plenty of air circulation, I would be fine... I dealt with the fumes about another hour and decided to walk out on my break. I have filed a complaint with OSHA and I hope something is done about it. They don't care about the safety of anything but their profit margins... I can tell you that from seeing it first hand!

Blacklable:
Don't go to sonic if you are a vegitarian. I promise (and this is the case with all fast food restaurants) your food is coming in contact with meat. And maybe just try checking the burrito before the carhop leaves your car, just to make sure. Or if you do go back, show them the receipt. It should say some thing like "BEC BURR NO MEAT", and that means that there should be no meat on it, and they should fix it for free.

DHB:
There is a "no meat" button on the switch board. So if you put BEC BURR then hit no meat, you are, by all means. aloud to make it.

and finally to the person who made the complain, Gin:
yes, 20 minuets is a long time. But Blasts (not blizzards...) can take a long time to make and if the cup breaks (which happens alot) the person making it has to start all over and that takes forever. Bannana splits take a long time too. This is still and unacceptable time, but in the future don't expect your order to be out in 2 or 3 minuets if you get a lot of ice cream, seeing how that takes longer to make then it does to cook a burger.
The employee does sound nasty and discusting. But you never know, maybe it was his first week and he got fired the week after (this happens alot).

Why would you go to eat at Sonic being a vegetarian? All of our food items are meat or could have come in contact with meat. The egg in the burrito is meat? Were you trying to substitute tater tots for the "beef carcass"? That is quite uncommon, in fact we don't even possess a recipe for it.

That being said, we are technically not allowed to serve it because policy dictates that any item which does not have a recipe on file is not to be made in the store.

The End... Go to a vegetarian restaurant if you want meat-free food.

What is it about TN Sonic employees that guarantees their idiocy? This never happened when I lived in TX!

I come to Sonic late at night expecting comfort food, which should be fairly easy as a vegetarian. I'll order a breakfast burrito with tater-tots instead of meat. Every g*ddamn time, the people at the window say this is no problem. But when I get home, I realize there's a burrito with nothing but cheese and beef carcass. So I drive back and demand the burrito I ordered/was guaranteed. And, every time, I have to pay for a second g*ddamn burrito, even though I had to throw away the first one I ordered because it was filled with flesh I couldn't eat it, and I had to drive all the way back.

What is wrong with these employees? Do they hate the world, or are they incapable of understanding/meeting simple expectations? Do they not care about consumer ethics?

Either way...this is the fourth night where I've paid for two burritos -- one of which I have serious ethical objections to -- and I won't be back. Sonic could've kept me as a forever-customer, but their general disrespect/interest in money above-all has killed any loyalty I might've otherwise held.

Thanks for the disrespect, Sonic. You may fry your fries in veg. oil, but your employees don't care/understand what that means. Sausage and tater tots aren't equal, and you can *u(k yourselves if you think I should just eat whatever you hand me out the window. I matter just as much as the meat-eaters who pay you, you know.

If you have an issue, speak with the management or Sonic Corporate.
The thing is though, all Sonic's have in a place a handwashing policy which is strictly followed. They are to be washed when switching between stations, when clocking in, when returning from breaks, etc.
Seriously, relax.

I went to the sonic in blytheville arkansas. I was waited on by a girl named Penny. Well, thats what her name tag said. Do they hire anyone no matter what their appearance..I mean their upkeep. This woman looked as though she had not bathed in days. Her hair was greasy and clothes very dirty. I get upset when I see people handling my food when they are not very clean in appearance. She brought our order to the car and I gave her the exact change. She then proceeded to tell me that I still owed her money. I looked at the ticket and I recounted the money. I DID give her the exact amount. She kept starring at me like I was crazy. I think that the owner of this sonic needs to be more careful of who he hires.

Sonic doesn't have Blizzards STUPID

Well, it isn't a Connie dog. It's a Coney.

How is it relevant that the cook was black?

I agree that it was rather disgusting for him to be licking his fingers while preparing your food and I would've fired him. However, I don't tolerate people referring to my employees as being "that black man".

~Friendly Sonic Manager

Today I went to sonic and got a cheese coney cheddar please (footlong) and a regular fry with cheddar.I was asked at the speaker if I wanted a regular or and footlong - I said it again "footlong" to make a long story short.

I pulled up, (Rickee - the bell hop comes out and started to hand me my food and says chili cheese I said no ma'am it was just cheese, so she just walks off, she comes back and has a regular cheese dog, I said ma'am it was a coney foot long, she then rolls her eyes and walks off again a minute or so later she comes out with my foot which is now correct finally just have freezing cold fries and hardly no cheese on the footlong and to top it off no receipt either. I go to this sonic on 6th ave in Decatur al at least 3 times a week and for the past 2 months service has gotten horrible and extremely slow, I'm lucky if my order is ever correct. Today I have had enough, can something please be done?

I'm not a fan of cold fries (but who is?) today I have no choice to eat them, bc I don't have a long lunch to be able to take them back.And with the service I was provided I would be scared of what I got back!

I went to Sonic the Northcross location like I have been for the past five years to beta route 44 ice before our Christmas party at work. I ate the majority of it and drank the water that melted. I ate my lunch and then proceeded to open the cup and finish my ice. I noticed something dark under the ice, there was a ball of different Colors of hair mixed with something green, some meat and all other kinds of gross stuff. I was throwing up for over three hours and still after two weeks can not pass by a Sonic without gaggin and feeling sick. I took it back after work and they were shocked and apoligized and told me I would get a call from the GM so I gave them all my info. As of today I have not heard a word from anyone. The worst part of this situation was being embarrassed and humiliated in front of all my co workers. embarrasse d and humiliated. I

I ate at Sonic often as a kid. I stopped a few years ago after my 3-year old was served an ocean water slushie filled with bleach in Quitman, TX. When I took it to the manager to report the machine had been improperly cleaned, I was told, "We don't clean our machines." Recently I decided because one Sonic is lousy, it doesn't mean they all are and I tried them again. This time I was at Independence Avenue in Kansas City, MO. My order was all wrong, (how do you mess up a burger ordered with ketchup and pickles ONLY?) the employees were rude and physically dirty, the drive-in itself was trashed and I watched someone pee behind the sonic sign while we waited for our food. I called the manager from the parking lot and he laughed and said, "What am I supposed to do about it?" My response was, "Nothing. McDonalds will do it for you." Wake up, Sonic. You can't replace quality with commercials and expect to stay afloat. Personally, I'd rather risk the "vanilla freezing mix", no matter how twisted, because I know the souvenir wont be hepatitis. "We're just too stupid to work here..." is not an effective defense, but it does seem to be true.

Sonic has a corporate complaint line. It is [protected]. Please be sure to call this number if you want your voice to be heard. If they hear from all of us, they may change their policies.

JUST SO YOU KNOW, WHEN YOU ORDER A BURGER AT SONIC. ALWAYS, START OFF BY SAYING I WANT A... CHOSE ONE OR MORE OF THE FOLLOWING: "MAYO, MUST OR KETCHUP"...NEXT SAY "WITH CHEESE" OR "WITHOUT CHEESE" ...AFTER THAT SAY " WITH/WITHOUT ONIONS, LETTUCE, PICKLES OR TOMATOES"... WE AREN'T LIKE ANY OTHER RESTAURANT THAT AUTOMATICALLY PUT MAYO & MUSTARD. WE WANT TO KNOW WHAT THE HELL YOU WANT IN IT. WE'RE NOT PSYCHIC. SO DON'T START ORDERING BY SAYING... " I WANT A HAMBURGER WITH NO ONIONS NO BLAH BLAH BLAH..." BECAUSE WE HAVE TO MEMORIZE ALL THAT YOU HAVE SAID AFTER "HAMBURGER" THEN INTERRUPT YOU BY SAYING " MAYO, MUST, OR KET?"... SOUND FAMILIAR? & TO BE HONEST, SOME OF US WORKING THERE AREN'T SMART ENOUGH TO MEMORIZE. THIS IS JUST A "LET YOU KNOW" AND I'M DAMN SURE 95% OF THE TIME, YOUR BURGER WILL BE MADE CORRECTLY. 5% IS BECAUSE WE HAVE SOME COOKS THAT ARE JUST PLAIN DUMB TO MAKE A BURGER. (LOL, SOMETIMES ONLY)