Sleepy's / mattress and damage

Colonial Heights, VA, United States Review updated:

A year ago last December I bought a mattress at Sleepy's in Colonial Heights, Va. We paid Sleepy's to deliver the mattress. The moving truck arrived and the two delivery men who could not speak English brought the mattress in the house. My husband showed them where to go and pointed out pictures on the wall not to hit. We have a long table on the landing of the steps and fortunately we had removed everything on it to be on the safe side. When my husband realized what was going to happen he started screaming STOP but apparently they did not understand. They hit the crystal chandelier and broke it in half.. Glass was crashing everywhere! There is a large antique mirror above the table and it was also damaged. My husband immediately called Sleepy's and they gave him the correct number. Meanwhile, the delivery men put the mattress in place. By the way, they did not even apologize for the accident. The mattress failed within the first week.. it sagged and you would roll into a hole. We placed many phone calls to Sleepy's but to no avail. Finally they sent a mattress expert to look at the mattress. She found it to be saggy, lumpy and also found where the seams were coming loose. Definitely a defective mattress. She turned her report into Sleepy's and they still did nothing. We hired an attorney to contact Sleepy's about the damage but they did not respond. Do no do business with this store.. Not trustworthy or honest and certainly do not stand behind their products.

Bob Webster

May 24, 2015
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  • Sl
      25th of May, 2015


    We apologize if you have experienced any complications with your recent purchase. We welcome the opportunity to speak with you to further address your concerns. We have located your account and will assign it to a Consumer Relations Representative who will contact you to address your concerns.

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