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Aireloom

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Aireloom reviews first appeared on Complaints Board on Apr 23, 2009. The latest review King mattress sagging under weight was posted on May 20, 2020. The latest complaint Failure to honor warranty was resolved on Jun 23, 2014. Aireloom has an average consumer rating of 3 stars from 20 reviews. Aireloom has resolved 10 complaints.

Aireloom Customer Service Contacts

11096 Jersey Blvd
Rancho Cucamonga, California
United States - 91730
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
SatClosed
SunClosed
Hazleton, PA
1104 N. Park Drive, Hazleton, PA 18202
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Aireloom Complaints & Reviews

May 20, 2020

Aireloom — King mattress sagging under weight

We purchased an aireloom-a12245-ekm 6/6 mattress serenity plush from sit n sleep in california. It wa...

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Jan 08, 2020

Aireloom — Aireloom pure luxury collection

I bought this mattress at Raymour and Flanigen a couple of year. I was told that it is the top mattress they...

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Aug 20, 2019

Aireloom.com / E.S. Kluft & Company — Aireloom king size firm

I have tried multiple airelooms from multiple different retailers and I love them all BUT our bed. Our...

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Aireloom.com / E.S. Kluft & Company — The 20 year "warranty"

We purchased the Aireloom Emerald Queen bed set in 2012. Although it cost more than double what we intended to spend on a mattress set, we were reassured by the 20-year warranty backed up by the company. The bed afterall looks plush and is very comfortable when it first comes out of the plastic. After the first 5 years of use, and many rotations, the bed has a sag. We are not of unusual size or weight, and we don't jump up and down on the bed. So this was not expected. We have contacted the company twice in the last 10 months complaining about the mattress performance. Each time, they sent an inspector, who conducts various measurements on the mattress. And, each time, the determination was that the mattress did not have enough sag for the warranty to go into effect. THE ISSUE IS THAT NO MEASUREMENTS ARE TAKEN WITH ANY IMPRESSIONS OR WEIGHT BEARING ON THE BED. No matter how unsaggy a bed looks when you're not laying on it, it's worth nothing if it sags with weight placed on the mattress. In order to cash in on their "warranty", you have to sleep on a SAGGY MATTRESS for years, until it sags so much that their NO PRESSURE/NO WEIGHT measurements reflect any kind of sag. You think you're getting a high-end product that will last you 10 or 15 years, but it's worth less than a cheap mattress after a few years. We are very disappointed in the deceptive 20 year warranty.

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    Aireloom.com / E.S. Kluft & Company — Airloom mattress

    we bought an airloom mattress from macys 4yrs ago around $ 5, 500 it started to get a big dip in it they sent...

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    Aireloom.com / E.S. Kluft & Company — Mattress sagging and has a lump in the middle of mattress

    We bought a brand new Aireloom king mattress September 1, 2016 and cost us around 2100.00. The mattress felt...

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    Aireloom — 2500 dollar mattress aireloom

    I have had 4 back surgeries and am fused from l1 to S1. I bought an Aireloom mattress from RC Willey in...

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    Aireloom — Aireloom cal king mattress

    We purchased an Aireloom Mattress from get a Mattress at 1450 W Branch st in Arroyo Grande Ca 93420 sale...

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    Aireloom — Quality of product

    We purchased an Aireloom mattress and after 3 years it was so uncomfortable that we had to replace it. We...

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    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved     Aireloom Mattress — Failure to honor warranty

    I purchased an Aireloom Mattress. The store that I bought it from no longer carries Aireloom. The inspector...

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    Aireloom / Kluft Mattresss — Sagging mattress

    I have had three CalKing beds from this company, two Airelooms and one Kluft. The Aireloom that I bought for...

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    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved     Aireloom — Customer Service, bad communication and poor warranty

    I absolutely dislike Aireloom, after spending $3000+ on a King mattress, you would expect it to be more durable and better put together than the $200 twin mattress my daughter sleeps on. Also sad to learn that their warranty does NOT cover poor stitching that caused the rips along the bottom / side of mattress. After two years of use, we now have a Sealy, which we should have purchased then. They should spend time training resellers what is covered under the warranty as we were told, since the mattresses are hand made, stitching would be covered under the manufacturer warranty; well, it wasn't and ended up spending $2000 for a new Sealy mattress and $10 haul away for this 2 year piece of s***! I think Retailers are offered a bigger commission if they push Aireloom. I will never buy or recommend Aireloom (Kluft) to anyone!

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      The complaint has been investigated and
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      Resolved       Aireloom — Faulty Mattress

      I have purchased an Aireloom Mattress at Mattress City in Pasadena, CA in October2010. Ever since purchasing...

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      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved       Aireloom mattresses — premature sagging

      I see many many complains about premature sagging of new Aireloom beds but once in a while i see a positive review. Why would someone who supposedly 'loves' their purchase think to go to a complaint site? I suspect these few entry's are from Aireloom trying to minimize their exposure.

      To people posting their complaints CAN YOU PLEASE INDICATE WHICH AIRELOOM BED YOU ARE HAVING TROUBLE WITH!! This will help everyone so much.

      The staff at Aireloom, especially Peggy in "Customer Service' is horrible. She has worked at the firm WAY too long because no matter what time of day you call there, she is the biggest grouch i have even come across. She needs to retire or go work in the accounting dept where she is not exposed to consumers.

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        • Ka
          Kady16 Sep 14, 2011

          I disagree with your complaint about Peggy. The several times I have called she has been pleasant and has answered all my questions.

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved         Aireloom Mattress — brand new sagging mattress

        We just bought a brand new Aireloom Bamboo hybrid king mattress with all kinds of memory foam etc. It wa...

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved         Aireloom — Defective mattress and false advertising

        Bought what was advertised as a FIRM mattress by Aireloom of Beverly Hills, a Rip Van Winkle in late Aug...

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved         Aireloom Mattress — Makes our bodies ache

        We purchased our bedroom furniture and in the process the salesman heard us talking about purchasing a...

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved         Aireloom Mattress — Collapsing mattress top

        Purchased an Aireloom Model A1666-1070 mattress in January of 2008. We are the original owners and were told...

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved         Aireloom Mattress--Cal King — Lump in the middle

        I purchased an Aireloom Mattress 4 years ago. Within a year, a large lump developed in the center of the...

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved         Aireloom Mattress — Warranty

        We just bought a new mattress, and carted the 6 month old Aireloom to the back yard. The sagging wa...

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