Shoprite Checkers

I went to buy some food for my apartment. This Shoprite accepts the local university fincinal aid dollars as payment. When I went to pay I stood there for 15mins while they customer service manager, Catherine, tried to run it through. Then after 15mins. she came back over and said that it was not working and that I could not use that. It was the only form of payment I had and I just spent over 1 hour shopping and almost as long waiting to get checked out. The whole time she was talking to me she was rude and DID NOT have the type of customer service you would expect from a "Customer Service manager". I then asked her to get the store manager. This tall doofy guy, Dominic, came over WITH SECURITY to tell me the same thing as the other lady. I found it comical and laughed when I asked who the guys were and found out they were some RENT-A-COPS. It was embarassing and there was no reason to have brought security over. I explained to him that you accept this form of payment, why am I not being allowed to use it. He said they could not get it to work...How is that my problem? They did not try other means ie contacting the school to see what else they could do etc. Also they copied my information down from my student ID, which was absoultely unnecessary! An official complaint was filed with Shoprite 1800 number and I will prusue this till I feel the sistuation is rectified to my statification.

I just started going to the Metro Plaza ShopRite at Jersey City(07302) and I have to say the experience has been horrible.

Each time I use coupons the cashiers become so rude and have also had the manager showing faces or throwing remarks about it. Instead of politely mentioning if they won't accept a certain coupon they pass snide and sarcastic remarks as if it's a crime to have coupons!

This kind of passing remarks and rude attitude is a complete customer harassment and discrimination, something that I haven't seen anywhere else.

Today, I picked up a Stainless Steel Cleaner and had a coupon with me. The manager literally threw the coupon back saying they won't take it. It was so embarrassing.They made it seem as if I had just done a crime! What kind of a stores is the Shoprite brand running and I wonder what are there policies on customer service? I refused to take the product and left. The manager was still huffing over it. The coupon which I had shown was a valid coupon from the manufacturer's website. The whole ordeal turned out to be a nightmare instead.

This is the last time I am ever going there again.

I have been a regular shopper at the shoprite in carmel, ny since 1983, when it opened its doors to the public. A year ago, I became handicapped. I cannot use a regular shopping cart, therefore I rely on a motorized cart. There are two of them in the whole store and do not run properly. Also, it is very difficult to maneuver out of where the 2 carts are kept. I've complained to one of the managers on 2 or 3 occasions, with no result. I've called the 800# twice, no one has returned my calls. Since I am in lots of pain today because of shopping yesterday with a regular cart, i've decided to try contacting someone in customer service by email. I am angry because of the pain i'm in and the inconvenience the store has caused me. I am tired of being courteous, as it seems to me, my case is not being taken into consideration. I could shop at another supermarket but prior to recently, i've preferred to patronize shoprite in carmel, new york. I hope someone will get back to me and resolve my complaint.

Sincerely,

Edna puggioni