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Sears / sears kenmore series 500 washer

United States, Arizona, Parker
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We bought a brand new kenmore washer from sears and it didn't work from the first day we bought it. A repairman came out and looked at it and said the motor was no good. it took almost a month but they did replace it finally. The second one was no better than the first, it just would not complete a single cycle no matter how hard we tried or what we did. Again, a repairman came out and tried everything to fix it and he finally said it was because we were running off solar, he said it caused the sensor to keep resetting. It didn't seem likely that could be the problem because our computers all work fine our television works fine and every other appliance works fine, but there was nothing to do to convince him he was wrong. So we called the store we bought it from and she refused to take the machine back. She said the first one shouldn't have been replaced in the first place as it was set up outside. and she would not honor the next one. It had never been outside. She made it look like we were only trying to take advantage of her nice nature and absolutely would not give us our money back. The washer had not had even one load completely washed in it. THe first one hadn't either.
So we are out the money for the new washer because she didn't believe we "deserved" it. We never falsified any of our claims, there was nothing in the manuals or paperwork that said anything about not running off solar. And we still believe both machines we got were defective. Since that time I have had to use my old machine and I'm just grateful that we still had it. It runs fine off the solar and has since the day we bought it. It's almost 16 years old and is getting weak but still does a better job that our "brand new" machine that is only taking up space.
I have tried every avenue to get some help, because 500 dollars is a LOT of money we don't have and we are honest people just wanting a fair deal from Sears. Their reputation used to be reliable but not anymore.
This morning I started thinking about it again and looked at the reviews on the machine again. There are so many many negative reviews I am astounded that this machine wasn't pulled a long time ago. IT seems to me if so many others had the same problems that maybe you could look into what is going on with sears. I find it sad that a company as big as sears can't or won't honor the products they sell when we spend our hard earn money and count on the integrity of others in feeling safe with a purchase. I haven't found anyone in the company other than the store we bought if from that will even return an answer to my inquiries. I also wrote a review on the machine and it was rejected for being not nice. I did say the machine was crap, I guess that constitutes foul language but it makes me wonder how many others wrote reviews that were rejected. I doubt very much if this letter will reach anyone that might help but at least I a m trying to let people know that sears is not the company it used to be.
Jun 19, 2017

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Sears Brands Logo Sears Brands
Customer Service
3333 Beverly Road
Hoffman Estates
United States - IL60179
+1 847 286 2500
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