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Sears Roebuck - Garage Door Openers / technical service

1 Broadlands, VA, United States
Contact information:
Phone: 703 729 1847

I called Sears for repair service on two garage door openers still under warranty. They scheduled appointment for Fridad 2/20/09 They made me wait all day and never showed up. When I called Sears, they apologized and explained that due to a mistake on their part, they put me down for service on that day but their system did not assign my ticket order to a Technichian. Therefore, nobody showed up. I called 5 different times that day and when asked to be transferred to a Supervisor, Reps kept dropping the call. When I finally talked to a Supervisor, he claimed that someone should still show up. When I told him that 4 other people had already told me differently, he stated that those people were mistaken that someone should still show up today. I told him I disagreed with him . He said his name was Brian, he was a supervisor in the 800 Repair center and that I was the one mistaken. I hung up and called back again. And of course, the rep on the phone told me again that nobody will be coming today.


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