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Posted: Jan 2, 2013 by    

protection/repair agreement

Complaint Rating:  0 % with 0 votes
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Contact information:
Abbotsford, British Columbia
Phone: 604-820-1874
I bought a side by side Kenmore fridge/freezer from Sears in 2005. And "bought" into the Extended Protection & Repair Agreement... which was my first big mistake. May I tell you from my personal experience that Sears is NOT anything they were in the eyes of our parents. A good, customer service company that "cared". My fridge veggie boxes started to freeze up, so I had a repair call out, that was at the end of Nov 2012. Jan 2, they are still arguing that it could be repaired (I have had 6 separate technician visits & the problem remained), so now they are stepping up to the plate under the "No Lemon" clause. But wait, my fridge was purchased in 2005, disregard the fact that I have paid for extended warranty since day one... so I will now be offered a buyout price based on the age of my fridge... and that this will be a CREDIT at my Sears store to go and buy a replacement. Yes, I will have to add more money to the credit to replace my fridge/freezer.
BUYER BEWARE: Save your money on the extended warranty. Put it into a savings account to buy a new fridge/freezer because when it comes to a buyout, you are the one who will be out of pocket and spending hours of volatile discussions with Sears personnel.
Complaint comments Comments (0) Complaint country Canada Complaint category Appliances

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