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Sears Kenmore Grill / warranty coverage

1 Plano, United States
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Bought a grill from Sears two years ago (model #415.16220. The bottom casting has begun to warp. It is bowing out slightly at the front end of the casting. As a result of the warped bottom casting, the vaporizer tents which diffuses the flames no longer fit on the inside of the grill. The warranty states that the top and bottom castings have a lifetime warranty. After speaking to three customer service reps and getting the runaround, they are not honoring their own warranty. Their solution is to send a tech out at my expense to tell me what I already know and they say then that the part might still not be covered if they find that the grill got too hot. Amazing that they do not even honor their own warranties and just try to find excuses not to honor them.


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