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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2934

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12:28 pm EDT
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Sears car never returned.

On this date we have not seen our car since we dropped it off at sears auto repair in new port richey florida.
I am disabled. Please return my car repaired.
Sears auto repair center complaints - defective repair/deceitful diagnosis
Review all sears auto repair center complaints
Sears auto repair center
Posted: 2009-10-06 by b. Beatty

Defective repair/deceitful diagnosis
Complaint rating: 0 % with 0 votes
Company information:
Sears holdings
Florida
United states

From: [protected]@hotmail.com
To: [protected]@aol.com
Subject:
Date: fri, 18 sep 2009 18:38:40 +0000

*
Peace

Sears auto center

[protected]

Hello joni,

I am bj. Beatty, my family and I recently moved to port richey florida.

Since hurricanes katrina and rita we like so many others have lived multiple states.

My wife and I chose this particular town for medical and academics reasons

She has a terminal condition called lupus and we have school age children.

We recently had our car serviced at a local sears automotive repair station.

We have always trusted in sears for integrity and quality goods and service.

Today the automobile that we had serviced has been rendered broke down.

This is our only means of transportation. Thus I wanted to make sure that the work that was done was done professionally.

This is why we had the service performed by sears.

The service that was done was determined so be sufficient. I am a member of the first baptist church.

My wife and I also operate a ministry that aids in transporting shut ins to and from doctors appointments.

So we desparately need transportation.

The assessment made by your shop manager was accepted and the supposed repair was completed on the same day.

The repair date was 09/07/2009 the automobile was dropped of at 09:20 am.

The actions performed lasted for exactly six days. As we were returning from church services we begin to experience some of the same issues that we thought sears had professionally repaired.

We paid to have auto towed to sears on sunday the service manager indicated on monday that he would have it towed to another location for an evaluation that he was unable to perform.

I was told that the matter would be handled by sears for it was apparent that sears automotive repair department had misdiagnosed the repair.

I was told someone would contact me when it was ready for pick up. The following day I had to call the manager (Alex macaluso). He was not in but left word with joe esposito that he would be gone for the day.

I was unable to call back the following day for my wife is experiencing major complication from lupus thus our family was committed to be with her at the hospital.

Our pastor/friend made contact and ultimately spoke with manager alex. He was told to call back several times. Finally manager alex became verbally abusive and totally unprofessional.

We were told to contact store manager orlando perez for the matter was out of his hand, and he did not care to be bothered by our church nor our automobile.

Many attempts have been made to contact mr. Perez but he seems to be ever elusive and my pastor and have no desire to contact mr. Macaluso because he has very mean attitude and wishes to now hang up as soon as he realizes who is attempting to make contact.

Ms. Renick our church loaned us the $385.74 to pay for the repair. This is why our pastor/friend elected make contact. Not to mention that a vast majority of our members shop at sears for all the reasons mentioned before. This is why this whole ordeal has been so devastating. We have patronized sears for years and have been confident that our experiences would always be positive.

That is not the case anymore. I am 60 years of age and really do not need this aggravation

I grew up with sears in my family. Right is right & wrong is wrong!

We need our transportation repaired.

We need someone within your corporation to intervene.

Sincerely

Mr. & mrs. Beatty.
[complaint comments] comments [complaint country] united states [complaint category] car service centers

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6:33 pm EDT
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Sears failure to honor damage claim

I purchased a boxspring/mattress set from Sears in late May. Delivery was due on June 1. June 1 arrived, only mattress was delivered, the receipt did not show a separate item for the boxspring. Back to the store, worked with Allison and Bryan (Allison saved Sears this $1, 000 sale!). 2nd delivery attempt - both items arrived, it was pouring rain, the delivery crew put both pieces outside of the truck ON THE ROAD. Bottom of boxspring got soaked. I said something to the delivey crew, they said it would dry. They also knocked off my wall a print I had purchased on a trip to China and broke the frame. They tracked mud and water into my foyer, and were not even going to wipe off the plastic covering of the two items before bringing it upstairs. I made them. They had nothing to cover their wet shoes. I called Sears on June 8 and complained about the wet boxspring AND the broken frame. They replaced the boxspring (several days later and I had to take off more time from work!). I was supposed to recieve a phone call with a Damage Claim number for the frame, but did not. I called back the same day at 7:40 pm, got a damage claim #, and was told I would hear from them in 3-4 days to resolve the claim. It's now one month later and I still have trouble getting through and have not received a call back. Tonight's example: 1st. call - 6:25-6:30pm - on hold, then disconnected. 6:30-6:45pm - on hold, talked to an employee, put on hold, disconnected again. 6:50 pm - on hold, disconnected again. I want my picture frame replaced and since it was one frame in a matching set, the frame for the other picture will need to be replaced as well.

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6:35 pm EDT
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Sears slow replacement of part

I called Sears Monday (07/08/2013) about my new Central AC installed 05/14/2013 failure and requested a service call. On tuesday a serviceman came and checked my AC unit and told me the compressor was bad. He couldn't get to it that day (07/09/2013) and scheduled a repair for the following day (today-)7/10/2013). I called this morning aftre a few hours to find out when they would be here since I was told they would be here. After talking to 3 different people I was finally told that my work order had been canceled because they couldn't decide on who was responsible, Sears or contractors that installed the unit. No one had taken the time to inform me of this. The truth being they all ready had my money and was more interested in working on installing units for other customers first.After I talked to one more person I was informed that they could get me on friday. I think I have been given the run around about my AC being repaired. The serviceman called about 1pm this afternoon but I missed the call. He called again at 2:30 pm and we talked. it was very dark outside from a storm moving into the indy area, he said he couldn't work on it because of the threat of rain which I could understand. What I didn't understand was when he said it would be friday before he could get to it and went on to explain that they had someone lined up that had been waiting for a couple of weeks.Again $$$ is the reason in my book since they had mine already I go to the back of the line, does Sears expect me to believe they only have a couple of repairmen to install ACs or repair them? Or am I getting the run around because i complained? I was in the Sears store at Washington Square Mall looking at new stoves, I even have a couple of pictures on my phone of two that I liked. Guess what? They have lost that sale because of this problem. If they expect to stay in business they need to correct some problems. I will no longer endorse any product that Sears sell. I also have bought tools )Craftsman) for the last 45 years. not any more. If you would like you can also share this with anyone at Sears. I can't as of yet find a complaint department on the Sears products. I will try my best to let all my friends know of the problems I have had with them.

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12:59 am EDT
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Sears no longer cooling

Kenmore Elite French Door Refrigerator Model 795.72053.110
Bought 2/2012.
We have had problems with the in-door ice maker - it is finicky about actually freezing the water and dumps water rather than ice. Any time the temperature changes in the house the ice doesn't freeze and the maker dumps water through the works, which causes more problems.
However, as of tonight the fridge seems to not be cycling - the food is getting warm and the frozen items are melting.
I tried unplugging for 30+ seconds, plugged back in. Vacuumed the coils first of course.
This fridge is barely a year and a half old. What the heck? Have Kenmore products really gone down-hill? I expect a fridge to last more than 1.5 years. Our old Kenmore lasted 10+ years.

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DennySP
West Palm Beach, US
May 10, 2015 11:59 am EDT
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3 year old washer already rusting inside and around were you put the bleach. The rust falls to the drum top side. It looks like the product was not painted inside with anti-rust paint by the manufacturer as it is supposed to. Did not try to call since last time I did I was told that it was not under warranty.

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Rick
,
Jul 05, 2008 5:39 pm EDT

The interior lights, do not go off when doors are shut. My Elite has melted the plastic bulb cover... Fire hazard? Beware people!

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8:39 pm EDT
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Sears not worth buying

Sears Protection Plan- Makes it very complicated to get a replacement when an item breaks.
Instead of just taking the item back to the store, they say you have to get a prepaid mailing label, place the item in a box, and mail it back to them. Then when they receive it, they'll send you a gift card to buy another item. They tried emailing the label to me-- I never received it, tried two different email addresses, it did not work. They said they'd send me a label in the mail-- never got it. Called back- and while on the phone tried them emailing me again-- nothing- it would not go through- so I emailed them and they sent me a reply. Their "reply" was supposed to be the prepaid label- but it was only a link to their website where I had to register my claim. They then said I should go to a UPS store, and have the UPS clerk to call them(the Sears Protect Plan) and ask sears to email THEM the prepaid label, while I wait there with the box to return. HA! I said I'll just take it back to the store-- they said NO! NO! Do NOT take it back to the sears store-- because they're "system" is not they same as theirs and they will not be able to email them the prepaid label.--- but I'm supposed to go to a UPS store and ask the clerk there to spend 1/2 hour on the phone with sears to get them to send a label to UPS? They're crazy-- and it sounds fishy to me-- SO I take it to UPS store-- and they look at me like I'm crazy-- they don't have time to call sears and get them to email them a prepaid label-- there's 10 people waiting in line---So I take the bull by the horn and take the damn product BACK TO THE STORE WHERE I BOUGHT IT-- it's the only thing that makes sense. They gave me a replacement product with no problem. So the Sears Protect Plan that you have to contact by phone or email is a crock-- ie. a big run around-- You can not get your product replaced by going through them.

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11:36 am EDT
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Sears tires

In December of 2012, I purchased four new Goodyear Assurance Fuel Max tires for our little Ford Focus FX5. I just noticed about 3 weeks ago that there was a bubble on the side of on of the front tires. So we went to Sears and they supposedly ordered a new tires on June 3rd 2012 of which I would have to pay $79.22. We were going to a high school graduation in Wisconsin on June 12th. My grandson took two weeks off work to go with us. We got a call from Sears on June 6 saying our order was in. Assuming it was the tire my grandson went in on June 9th to get the tire replaced. Well there was no tire but they checked and it would be there on Monday or Tuesday. We have continued to check with promises that the tire was shipped. I finally went on Friday June 14th because it was supposed to be there but alas it wasn't. The tire had never been shipped from there warehouse in Washington. So we have now missed the graduation and my grandson has used up over a week of his vacation! I am furious. Plus, I was looking at the other front tire and it is showing wear around the edges. When I purchased the tires I paid for a front end alignment. Now I'm wondering if it was ever even aligned. I have called again today but the phone just rings and rings. So I called to speak to a store manage and the phone has been ringing for 14:43 as I write this. :( I will not purchase tires from Sears again. They have ruined our vacation and my confidence in them.

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2:14 am EDT
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Sears closing of

Sears decided to close their hardware store in Vernon that was next door to a K-Mart. Supposedly K-Mart would carry all the same items, they do not, not even close. I needed a replacement mower blade for my lawn mower I bought from Sears Hardware Store 7 years ago. I went to K-Mart and they only sold generic multi mower blades, not the specific blade for my mower. I also look to buy different types of tools all the time and now have to go to Home Depot or Lowe's (who are also basically next to each other) for tools. Going to the mall to see if the Sears store would have what I want is so inconvenient along with not having the specialty store. I have only gone to a Sears store once since they closed their hardware store and cant say i would go there again. I am getting ready to remodel my kitchen and looking for a new stove and sink, guess it will be Home Depot or Lowe's.

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8:17 am EDT
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Sears repaying for buying of what I paid by cash

Dear Sir/Madam:
I bought some staffs and paid by cash to saleswoman for the first time in sears company located in Steels near Don mills In Toronto.
She asked me whether I would like to have sears master card and then she issued and after a while I received the card. However, I received an statement showing that I have to pay that money (again) !. Unfortunately, I dont have the recite with myself, but if you check the recites of that branch for the day that I bought staffs, you will find out that I paid (as I mentioned that it was the first time I bought somethings when the sears financial card was issued) . It was in Feb. 2013, my statement start from 13th Feb 2013, my card number is [protected] and my name is Vahid Kianifar.
I am looking forward to hearing from you soon.
Sincerely yours, Vahid Kianifar

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6:13 pm EDT
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Sears sears

On Wednesday, April 17, 2013 we met with Terry R., a Sears representative, in order to purchase a garage door and have it installed. We agreed to purchase the door and my husband, Daniel, used his card to pay for it, Mr R.informed us that it was approved and that the door should be ready in a week.
Two weeks passed and we did not hear from Mr.R. On Wednesday, April 24, we decided to call Sears and see what progress was being made. My husband spoke to a supervisor named Sara, who informed him that only $1000 of the $1900 cost of the garage door was covered.
She claimed someone called his cell phone and left a message, he has no record of a phone call or a message on his cell phone. Also, Sears has our home phone number, and they did not call our home. He told her that the door had to be canceled because he does not have $900 to supplement the cost of the door. She informed him that the door was ordered, and he would have to pay for it. He informed her that the door should not have been ordered without letting us know that Wells Fargo did not cover the entire amount of the purchase.
He then got in touch with Terry R., the rep, who claimed he sent an email. Apparently, the email went into my husband's Spam folder, and he did not see it. Terry also has access to our cell and home number, and did not use any of these methods to contact us, leaving us unaware of the money shortage.He informed my husband that the day he gave our information to Sears, "it was out of his hands."
After getting nowhere with Terry, my husband contacted Ed, the Sears regional manager. He said there was nothing he could do about it because the agreement was signed and the door was on its way. He stated that the door was a special order door and no one else would want it. My husband told him that he had $1, 000 and we had no door. He responded that if he sold the door, we could get our money back.
We then sent a complaint letter to Sears. We received a response (email) from Kyle W at the sears Holding Corporation after 72 hours. Kyle told us to contact the same garage company we are having the issue with.
I emailed Kyle and asked him to please reread the email to better understand the situation. This was on May 6. We have received no response to this email as yet.
We contacted the BBB, who then contacted Sears. All they said was, “You can’t cancel your contract”, ignoring the circumstances that transpired. They have taken no responsibility for the actions of their employers, none!

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7:00 am EDT
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Sears ripoff

What a ripoff!
Took our car as air conditioner was not cooling, the foreman at Sears assured us that they will perform a leak test, fix it and then refill with gas. Foreman also assured us all works have a warranty of 6 months and if anything happens just come by and they will take care of it. We paid $124.99 for this.
Well, weather has been great for 3 weeks after that so we did not use air conditioner till late last week when we found out that the air conditioner was not cooling, so we were not worried as we have a warranty, right?
So we went by the same Sears shop less than a month since they performed what is supposed to be warranted for 6 months and were shocked by the foreman response as soon as we showed him their invoice carrying the warranty, "We can not fix everything, you need to take your car to the agency! our technician is not in now, come back in the afternoon but we do not think he can fix it you better go to the agency!" and similar excuses.
When we came back in the afternoon, same foreman said to come back tomorrow morning as tech is not there now.

We and you we think got the message, Sears had no intention to honor their warranty.

Why did Sears assured us of a) No leaks found, when evidently there was. b) having a warranty when they are trained what to say to not honor it.
Save yourselves the hussle, heartache and money, do not bother with Sears so called Auto Centers.

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Sears air shocks were damaged

I can't express enough the professionalism of Luis Casals and Javier Molero at the Sanford Sears Auto Center. It was Memorial Day and I took my car in for an alignment. When the alignment was completed, Luis came over to me and told me my car's air shocks weren't working. It was an hour before closing and I couldn't drive my car home like that and I lived over 50 miles away. Luis graciously offered to take my wife and I home and said it would be repaired tomorrow free. I was picked up by Javier the next day and taken to the Sears Auto Center where my car was already repaired at no charge. It was unbelievable!

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9:26 pm EDT
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Sears warranty refund

I am so happy sears is going under! They mailed my warranty refund to the wrong address and someone cashed the check will not send me my $349.99 so happy all of those nasty customer service people will be out of a job! There is payback!

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8:38 pm EDT
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Sears malfunctioning

Malfunctioning new refrigerator after 11 months in use. Major part repairs and still not working. 8 days so far. Sears refusing to return product without at least 4 problem repair calls. 40 year customer lost over this issue. Spent $3500 on refrigerator, 5 year maintenance agreement, delivery and installation.

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10:12 am EDT
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Sears master protection agreements

Well it happened.. the front load washer started making a bumping noise when spinning and bits of plastic started showing up in the wash. So we think no problem we have the Master Protection Agreement that we have paid for 7 years to keep in under warranty. Call Sears to request the repair today 5/14/2013 and are told the first available service date is 6/11/2013. Don't know what world Sears lives in but normal folks can't go almost a whole month without washing clothes. This is unacceptable service, Sears you are losing customers because of this. We have several items under this Master Protection Agreement and are paying a lot of money each year for this protection. We won't happen again, fool me once shame on you..
My advice if you are considering buying from Sears or their Warranty service DON'T.

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Update by GaHack1
May 28, 2013 12:29 pm EDT

MS and Cary,
I meet the Sears technician today at my house [protected]. Looks like they will be replacing the washer under the Master Protection Agreement. I will say the tech was professional and very courteous. We did get service two weeks before the original appointment. My biggest concern was the time for a scheduled appointment 4 weeks seems like a stretch to me. Being in the service business myself I would consider that unacceptable for my company to take 4 weeks to service a maintenance contract customer.

That being said Sears has stepped up an are going to replace the washer due to the cost of repairing our current washer.

Cary there is no straight line to get from the customer service rep on the 800 line to Susan the Social Media Moderator without posting something online. But I will retract my statement about not buying from Sears as they are taking care of this issue. If I could make that bold I would.

Update by GaHack1
May 17, 2013 2:29 pm EDT

CaryGrant,

Don't think that was addressed to you. Are you a moderator of this board? What's you deal. Just a troll?

GaHack1

Update by GaHack1
May 17, 2013 1:21 pm EDT

Hi Susan,
I sent you my information on the 14th. Today is the 17th and haven't heard anything from Sears. If you are going to reach out to us and handle this issue I would appreciate if you did it before the June 11th appointment.

Mike Bryan
Long Time Sears Customer

Update by GaHack1
May 14, 2013 1:58 pm EDT

Don't think a month is a little time issue. Seems like really poor service to me. Not what I paid for.

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Kenmore Washer & Dryer
Perrysburg, US
Feb 11, 2010 10:04 pm EST

We purchased a Kenmore Front Loader Washer and Dryer from Sears, which is not paid off yet. I replaced the pump on my Kenmore washer the middle of August. In three months, it needed to be replaced again. Being retired I cannot afford a new washer or to keep replacing the pump. At present, I cannot get the washer to work a full cycle. I must keep turning the washer on and off - turn it to the rinse and spin cycle - then to drain and spin cycle.

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Ms. Amused
xBehindYoux, US
May 21, 2013 11:14 pm EDT

@ Cary: Eh, I don't know. His internet rant did get a rep over here. Albeit, that it seems like they are just trying to do damage control since they are now telling him that he is eligible for laundry reimbursement, instead of when he called. But you do have a point, you do catch more flies with honey. He could have probably solved it over the phone, but companies are very concerned with their brand and image (those are interchangeable with each other, I might add) to the point where Sears has a "Social Media Support Escalations team" whose job it is to patrol the internet looking for situations like this. The responder is doing her JOB, making Sears look good, and I am glad he updated that they hadn't contacted him yet, on the chance that Sear's concern is just a facade, I would want to know if they really don't fix his issue and that the response is just for show. Social media has a ton of power these days and crabbing online will get a result. Like you though, I always make sure I am pleasant when I want something, and I can't think of a time when it didn't work. But seriously, you don't have to defend Sears, they are an evil corporation like all the rest. You can be a long time customer to a company and decide to discontinue doing business on merit. I have and avoid places now that had sneaky warranties that were a hassle to use.

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charlie8709
Des Plaines, US
Dec 17, 2010 1:17 am EST
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I have the same problem does lemon law apply

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12:57 am EDT
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Sears master protection agreement

Under Sears Master Protection Agreement, I had maintained and serviced a Craftsman garage door opener. Recently, this opener malfunctioned and the reverse mechanism failed to detect resistance while the garage door was opening. In fact, the garage door opener opened the garage door with such force that it pulled out the hardware attached to garage door and further damaged the door. Sears was notified of this incident. However, Sears took no action to immediately replace the defective garage door opener which was fully covered under Sears Master Agreement. Additionally, Sears took no action to repair or replace the garage door and the opener. Instead, it assigned my claim to its contractor, Sedgwick. Meanwhile, the garage remained unusable for a month while Sears and its management gave me the runaround. Ultimately, I paid close to $1000 to replace the garage door. I have been variety of appliances covered under the Sears Master Protection for over 15 years. However, Sears failed to provide protection when the protection was needed. Sears sold a protection plan with no intention of providing that service. I would no think twice about purchasing anything from Sears. My matter is far from resolution as Sears failed to pay for the damage caused by its Craftsman garage door opener.

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Update by Joshiventure
Jul 13, 2013 1:03 am EDT

Well, I followed Brian's suggestion and contacted Sears through this site.
Raquel from Sears agreed to offer 15% discount on a Sears garage door opener and offer to install the opener at no cost. This offer was made in addition to Sears property damage claim handler's offer to reimburse for the damaged garage door. Even though Sears offer will not make financially whole, I agreed to accept it in order to put this matter to bed. Finally, two months later, Sears did reimburse for the damaged door.

However, Raque from Sears Social Media Moderator, has yet to fulfill her end of the promise of free installation and 15% discount on the garage door. In fact, most recently she asked that I pay full price for the garage door opener on Sears online site and e-mail her the purchase receipt. She further stated that upon receipt of my e-mail, she would issue a partial refund to my credit card and balance of the 15% discount would be paid by a check. She had no idea when the check would be sent. Even through, this method sounded very convoluted, I agreed to go along with this deal on one condition. The condition is that I wanted Raquel to confirm this understanding by an e-mail. She agreed to send a confirming e-mail same day we reached this resolution. However, I never received that confirming e-mail.
Needless to say, I thoroughly disgusted by Sears handling of my complaint.

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7:21 pm EDT
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Sears a/c unit not working

I bought a a/c system from sears and they installed it. The first year and a half it worked good. Then the air started getting warmer but being we were almost through the season we chalked it up to the air outside being cooler. The next year we called Sears to have service take a look at it because the air was not cool at all. They came after missing the first two apts and it was low on coolent/refrigerant . The rest of the year was fine. The next year it all happened again. Missed apts and low on coolent. I requested dye to be put in the system to see if there was a leak they agreed but did not have the tools to complete it. They stated a date to return and did but again did not have the correct valve and stated it would take a week to get. A week later the came and did the dye. They stated they would be back within the week to check it. Three weeks later they came back and found nothing other than I was low on coolent again. They refilled and left. I must add all this was free but it should be expected seeing it was only a two year old system which was apparently not installed properly. So here we are the next year and the system will not even start. This is clearly not acceptable. I believe I have been very patient and understanding. I am making an apt now but they are telling me because it is out of warenty I have to pay. I am at wits end at this point trying to just get what I originally paid for.

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Sears pictures

Without proper notice, the Fredericksburg Sears portrait studio closed so I am unable to get the copy of all my pictures taken previously. I had to save money to order the rest of them and now I find out they are closed forever and no hopes of ever getting my pictures. I called the corporate office and the lady was nice to send me a waiver to print my pictures. I just want the rest of my pictures. Why can't the company that was taking the pictures give everything to Sears, ect. the albums or at least go back and put them online for a couple of months so everyone can get them. These pictures may not mean anything to some people but to some people, they truly mean alot. This is not Sears' fault but the company that was producing the pictures and taking the portraits...UUUUGGGGGHHHHHHH

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Yane
Doral, US
May 06, 2013 10:02 pm EDT

I received an email which stated that Sears portrait studio closed. I tool my kids to get valentine pictures, i paid for the cd plus get I wanted some collage. I waited a whole month to get my pictures. After i received this email i went immediately to Sears and claim them but the main store office told me they never had them. I emailed Sears portrait studios and they never responded my complaint. Now Sears don't want to be responsibe for my money... WHY!?! They should have at least part of the responsibility to give answers to customer, even if other vendors lease in their property.
Who can give me an answer?

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12:48 pm EDT
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Sears did not receive item or refund

I ordered a set of mattresses from sears for 341.57, they scheduled a time for delivery 12-2 on April 3rd, They never came so I called back and they said there was an error at the warehouse they could not send the mattresses because of an error. This layaway took me 6 weeks to pay for and then no mattresses. So I said I'm disappointed just send me a refund. Its been over 20 days no refund no mattresses. I have talked to 32 sears operators all make promises to update me, email me or call me. I have yet to receive any emails or calls. Most of the operators I spoke to could barely speak English and they kept saying I'm sorry over and over and over. I think I am going to have to hire a lawyer to get my money back, I'm at my wits end.

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insp
, US
Aug 17, 2019 6:10 pm EDT

Sears cheated me by refusing to install a room air conditioner. It was to take the place of another air conditioner which had a service warranty. The guy who was to install it drove off with the air conditioner. As it was 95 degrees in my home for several weeks I had another air conditioner installed. Sears only paid me for the installation which was about $200.00. They kept the air conditioner. As I have an air conditioner now, I wonder if their is some kind of credit I should have for the air conditioner they failed to install. That would have cost $550.00. I called and called but I was definitely given the run around on this. Please contact me at Hmrlyn521@comcast.net.

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Sears kenmore 795-5101 side by side refridgerator

In October of 2010 we bought a side by side Kenmore from our local store in Farmington. Until April of 2011 it worked just fine. But at that time we started to notice a very thick coating of ice on the far left side of items in the freezer. I couldn't get my husband to look at the freezer until the coating of ice made it difficult to open his ice cream. When he did find the problem it turned out that the plastic ice cube tray in the ice-maker was warped and allowed water to flow out of the ice cube tray and down the left side of the freezer.
The repair part should have been a replacement of the plastic ice cube tray. It was not. In order to fix the problem we had to replace the entire ice-maker.The customer service person I talked with was very nice and managed to get her manager to authorize a $30 discount on the ice-maker but I still had to pay much more than seemed reasonable.
I generally only buy appliances from Sears but the cost of getting a replacement plastic ice cube tray has convinced me that Lowe's will be my destination when I need to replace my aging appliances.

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Sears former sears appliance tech

I was a NYC sears appliance tech, over 11 years from [protected], first half was good training, I can fix anything,  Sears even had sent me to Chicago for advanced troubleshooting. But sears is very much divided with themselves,  routing, managers, customers, techs against one another, I seen managers
hate and quit their job,  technicians have no time to finish they route, 10 or 12 calls per day, half time just for driving, we must con and scam customers to buy washer magic solution and hurry up and get out to next customer, sears don't care about how much money techs bring in for fixing machines, only how many customers they get too, fast,  I'm now very satisfied that I don't work there anymore, I collected unemployment insurance for 2 years,
I still talk to my fellow techs. They
hate their jobs, I feel bad for them,
one tech died in customers house
other techs getting injured and sick,
new techs don't know what to do,
The genecide of sears imploding themselves.   

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truckdoc
Amarillo, US
Apr 27, 2013 8:51 am EDT

Hey just had a tech here at the house. I feel for you the poor guys hands are tied and nothing he can do. called sears resolution center haw what a joke. Basically the same old run around. Your out of warranty a week ago and we can't do anything to help. LOL i work in the truck industry for a Freightliner dealership. We deal with warranty all the time. This is the kind of thing we look at and go damm that is just wrong. We policy this kind of stuff for customers all the time. When something breaks just out of warranty and it is a failure due to quality we cover it. Sears just says sorry here is your highly inflated bill for the some day we will get to to repair it, but we don't stock any parts we have to order everything. Oh and if you decide not to fix it we will still bone you with this really over the top inflated call out fee. So sorry for your experience I can just imagine how you feel.

Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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