Sears

Well, yeah. It WAS your fault. The first thing you did was get your mom to apply for credit to buy YOU something. The second thing you did wrong was wait till the last minute to do it. SOME pre-planning would have made it easier. And don't blame Sears because Citibank (Who owns Sears Credit) is taking too much time. You sound petty.

On 12/29/07 – my husband and I were in Sears in Boise, Idaho. A nice sales associate named Seth helped us out. Seth mentioned to my husband that there was this great tool combo on sale that weekend only. I gave Seth gift cards to purchase this Craftsman 673 pc tool set and tool storage combo bundle. We took the receipt from the store and called questioning the status of this order a few days later. First I was told due to the holiday rush – it would take a couple of extra days. Then I was told that everything was fine – the entire bundle would be shipped. Next I was told that Seth must have pushed a wrong button because the tools were not on the order – this was offensive because there was 1 Add To Cart button. The next phone call I was told my order was hung up in the credit department, then I finally received my order confirmation. I called the store’s General Manager who assured me he would look into it. Two days later I get a call from Ricky – a manager at Sears stating that he had spoke with his buyer and tools were no longer available and I should call Sears Consumer relations. I called the GM at the store who told me I should review the TERMS OF USE link on the website which was interesting because his associate sold us the merchandise and call Consumer relations. I called consumer relations and spoke with a VERY RUDE supervisor named Gail – who offered to sell me one of the tool sets for $699.00 (apparently they were in stock). This lady actually said to me “you don’t expect us to honor this bundle price – do you?” My answer was yes because it was advertised that way. The associate at the store told us about it. She said that it was an error and “What part of what she said did I not understand”. I asked for a substitute product – and was told no. I do have a documentation of this ad if needed, I can fax it. I have never seen quite a scam like this or have I been spoke to in the manner Gail spoke to me . From the store, to the website, then to consumer relations – I was sold a product, given every answer in the book as to why I didn’t receive the product and spoke to COMPLETELY unacceptable manner... Oh yes and told to read the fine print. No email of error in advertising – just basically too bad.

I went to Sears and spent an hour picking out a stackable washer and dryer. Anyways, the black dryer that I had picked out had a sign saying $509.99 in front of it. To make a long story short the dryer really cosed $594.99 and they had the wrong sign in front of it for the white version of this dryer. When the manager was informed of the misprint he would not honor the price and was very rude about it and said if he gave me the discount he wouldn't make any money. He also walked away to help another customer I was talking to him. I was going to purchase over $1500 worth of stuff but after this I left the store. I will never again step foot inside a Sears store after the way the Manager talked to me. Sears has lost my business for life and I will tell everybody I know not to shop at Sears. Nobody deserves to be treated rudely and this manager was truly the rudest man I've ever met.

I too purchased an item on-line and only learned (via the order confirmation email) that it was out of stock after I placed the order. The item never arrived. Weeks later, I received an email blaming the supplier and claiming I should expect a refund. Down w/ sears!

On 4/11/09 a Sears2Go.com ad came out listing a 1468pc. tool set and storage combo model # CO505 for $494.99. On 4/13/09, the last day of the sale I tried unsuccessfully to buy it for this price. I was told it was an error and the price would not be honored. On 4/14/09 the price on Sears2Go.com was changed to $549.99. I emailed them to see if this was another mistake but got no response. On 4/15/09 I tried again to buy it but they would not deliver on the price. I contacted PriceMatch Sears who said they would not honor the price. On 4/15/09 I received an email from PriceMatch that stated after reviewing my emails they determined a Sears2Go pricing error occurred. They apologized and instructed me to place my order, respond to the email with the confirmation number, and a price adjustment would be made honoring the ad. After placing my order on 4/16/09 and emailing them back I received another email on 4/17/09 stating the order had been cancelled and the offer had been retracted. However, as of 4/18/09 my money has not been returned. They stated pricing errors were rare and unintentional but posting 5 different prices on that web site in one week is not rare and emailing me stating I could buy it at this price was not unintentional. They are practicing false advertising and taking my money for a product they do not intend to deliver.

I have a sears elite with an icemaker problem. I am unable to find a serial # for this fridge as the plastic/metallic strip is off the inside wall. Does anyone out there know where to find a serial # for this fridge. I do have a model # for the icemaker as this will be the second time it has been replaced; I just replaced the one in the freezer now, in Oct 08. I am told it has a 1 year warrenty if I can find a Serial # for the refrigerator. It is a 2005 model, I think.

Thank you,
nancy.shively@insightbb.com

Elite Refrigerator down for approximately 2 weeks before we discover--at our second home. Call local Appliance repair--already know Sears taked 2 weeks to get appt. He looks and says compressor out--under warranty so call Sears.

After an hour or so on phone--finally get appt with repair two weeks hence. Have 2.5 hour drive to place so ask for appt time--told between 8AM and 5PM. REpair tech finally shows up and says Compressor bad--need to order--two weeks more--but plastic strip with model number not in Frig so no repair possible.

Sall Sears--no model number no repair--suggest they sold it to me so they have what they sold me--also suggested numbers should be somewhere else on Frig. No--can not warranty without the plastic strip. Ask to buy a compressor and I will have local install and they say can't sell because no model number. Suggest that the compressor surely would have a part number to facilitate replacement and no answer. No help.

Found what looked like model number and serial nulmber on rear of frig. Contacted Sears complaint dept. Reset appt for tech to confirm Sears model number and serial number on rear of refrig. the following week. But call before to confirm appt. Called before and given an 8AM thru 5PM time slot. BEcause fo weather left to go a day ahead so if 8AM I would be there--got to other house and recieved message cancelling appt. 2.5 hours there, 2.5 hours back and a days work lost.

No cannot get any response. So will have repaired bvy independent contractor and sue Sears--will sue for fraud and breach of contract. Ask for punitive damages. Am so tired ot this crap of ignoring what is right.

So it takes a year or so--they will have attorneys fees and costs to pay. I am partially retired, have a bit of time and may be able to have them see the light--doubtful but I can try.

a

LOL, do not feel bad, Hutch kid! My husband and I each have Sears Citibank Gold Mastercards, and we have perfect payment records.
We each got a letter stating that they were raising our rates to 29.99 percent, and if we didn't respond, they would automatically cancel our accounts.
What the heck? Do they not need business? We each have 15, 000 credit limits and use the cards faithfully and pay religiously.
I called, and they refused to even consider reason.
Their loss!
We both cancelled.
It's not you... it's them.

I Just Received a Late Notice From Sears Citibank Mastercard (I was 3Days Late) They Raised My Interest rate to 29 Percent and also charged me 39.00 late fee . I Called them and closed my account. If You Have A Sears Master Card Issued By Citi Bank Close it as soon as possible. These people are CROOKS. I Will Use My Visa Issued by By my Local Credit Union From now on. The Rate on This is 12.9 percent. and i have been late on this once in awile and they never raised my interest .

Same thing happened to me (today)... any resolution.

We also have a Kenmore fridge and all of the shelve/bins cracked at the same place. Definitely a defective design or crappy plastic.

These shelves are designed to fail. We have the technology and space-age polymers to avoid problems like this...it's ridiculous. "Be careful", they say? That's BS.

I purchased a Kenmore side-by-side 3 years ago. About 1 year later I noticed the top shelf was cracked along the edge on the plastic. I tried to put only light things on the shelf, but it broke and I tried to super glue it. That did not work. I now notice that the plastic around all of the rest of the shelves are cracked. I took the broken shelf into Sears and was told that there was nothing they could/would do for me except order another shelf for $150. If I replace all of the broken/cracked shelves will be $450 plus tax.

I've had 3 sears refrigerators and all of them now have had broken crispers and door shelves. After the door handle on one kept breaking, I called in for repair and without me knowing about it, the repairman wrote in that I was not eligible for renewing my warranty. Three years later is when I find out trying to renew. I would have had them serviced before it ran out. But I guess they figured that. I now buy nothing from them.

I bought mine in Ottawa Canada (Same YEAR)! Same thing happen... The first shelf was repaired under warranty. The repairman said it was my fault and to be more gentle!?! When I looked closely (after the warranty expired) All the shelves were fractured at the same place. I believe the quality of the plastic is really poor. I am extremely disappointed with the company so far.
Ann Karine De Grace

I, too, just had a bad experience at the Sears in Manchester, NH...

I came in during last night's snow storm trying to exchange a DIE-HARD battery from Sears, and because I had no receipt, or other info, the Automotive employee AND manager TURNED ME AWAY! (Did I mention the the battery was less than 4 months old?!?!)

I'm fairly pissed and am pushing for a change in the way the Manchester Sears Automotive Department conducts business. ZERO on Customer Service/Relations!

The way Sears can-at first-shrug off liability is that many of its departments are contracted.

My refrig went out twice the second time I called Sears out to repair. The tech came to my house and said that there was a $70.00 charge for just coming out and a $70.00 charge for dynosting the the problem. $70.00 to just walk in the door. Something is wrong with this picture. When he arrived the refrig was working because I turned the temp up higher. He said, it's working, I don't see anything wrong. You should invest in our $232.00 plan so this way if I have to come out again, you will not have to pay anything else. My husband the money and now I want to be reimburst for a job that wasn't done or completed. Now we have a freezer that we can't even put food in. I am going to call BBB because this is terrible. Sears shouldn't treat customer the way that they do. Now is not the time to cheat people out of their money.

On June 30, 2011, I received my new Kenmore refridgerator . On July 3rd it was repaired the first time for a leak from the ice maker water connection and now second appointment is scheduled for the same problem for Tuesday, July 11. The first repair technicians stated that the ice-maker water connection is made a bit cheaply. I tend to agree. He caulked the area with MY caulk, because, I feel they did not come prepared for anything. After all, you as a company always assume it is the users problem, right. It lasted eight days. This is highly unacceptable. I did purchase the "extended warranty" for more than $300.00; however, this is a brand new appliance which should not need any repairs. Possibly, Sears is aware of the cost it will take on for their cheap applicances. In reading the warranty, I find there is a "lemom" clause - if the same part must be repaird 4 times in one year. Now I have water damage to the adjacent cabinet, thanks to the water from the leak. I am mad, upset and don't know how to recouperate my losses thanks to Kenmore, Sears and useless technicians. Will send photos if needed, but the "technician" will be here tomorrow. Please advise on how we will take care of this catastrophe.

third time sears has come out to fix our refrigerator, still not cooling.
first service call-- did nothing but chip away the ice buildup. please keep in mind that this is a new frost free refrigerator.
2nd service call- placed a after market heater into the drain tube because the ice build up continued. still not cooling.
3rd service call- still not cooling- placed aftermarket sealer around the ice maker hole and replaced the defrost controller.

each time this has happened we had to throw out food that had spoiled. we have this at it's coldest setting and can not get the fridge below 40 degrees. the tunnel between the freezer and refrigerator keeps filling up with ice, the prevents the cool air from getting to the lower section of the unit(refrigerator).

As of today we are still waiting for our sixth visit from a Sears Technician to fix our Kenmore refrigerator. We have been without our refrigerator for six weeks. The customer service center is obtuse. They don't communicate very well, nor do they seem to have any record of your call history. They do not give you a call center number to refer to your case and you cannot speak to a manager about coordinating the service call. They can only set up an appointment. The technicians are also obtuse and are not properly trained. The technician, I'll call him technician number 2, after visit number 4 said honestly, he did not know how to fix the refrigerator and he would send out another more experienced technician to our home the next day. After he assured me that the appointment was all set, technician number 3 reporting for service call number 5 failed to call or show up. I guess they didn't train in appointment scheduling either but I digress it all started with Technican number 1 on visit number 1 apparently he could not fix the refrigerator and blew out the "board" . He subsequently quit the following day. Sending in technician number 2 for visits 2 and 3 didn't fair up much better. Oh did I fail to mention that visit 3 was as a result of my being on the phone with my bank when good ole' customer service called to make sure I was home when they called on their 800 number I did not take the call that second. Good ole' customer service left a message I called within minutes but, alas, they said I missed the appointment. They would try to locate the dispatch but to no avail. When I asked in what country the service center was located, they refused to tell me for security reasons. So that is why visit 3 was scheduled. Service call 3 and 4 was a disaster even after having every refrigerator part known to man waiting in my hallway from various UPS shipments (they deliver the parts fine) my refrigerator was still not fixed. Visit 5 was a no show so now I am on the 8 to 5 gamble that visit 6 will fix it just one more time. It is a total crap shoot at this point. At this point I will drive the fridge to Sears and set it on fire. Maybe we will get some attention!

We bought a Kenmore front loader from Sears around 4 years ago. Last week it started shaking and making an aweful noise when spinning. We replaced the shocks and it still did the same shaking. We found out that it was the spider assembly that was shot. Come to find out that Sears does not sell the spider assembly without the drum, which is almost as expensive as buying a new washer. To top it off, I found out that the spider assembly is made of aluminum and the drum of steel. The two metals do not go together. They are made to corrode in a few short years. Shame on you Kenmore. And shame on you Sears. If you go to youtube and type in "why my kenmore washer died", you will see that this man took his washer apart to show you why it failed. It took 6 years for his to break. Only 4 years for mine to break. Don't buy Kenmore front loader. I would never buy any brand front loader again. I'll do my homework next time I buy an expensive piece of equipment.

I'll try. to keep it short. I needed more freezer space. Sears had a sale of freezers so I found a nice 15 Cubic square foot one and purchased it. The saleswoman was awesome and I figured I'd pay to have them deliver it cause I somehow doubt that I could carry it by myself. Delivery was set for the next day (today) and the saleswoman said that the delivery people would contact me to set up a delivery time.

I did get a call that I missed due to being in the shower and they chose a time at perhaps the one time that wouldn't work (9:00-11:00 AM). In the voice message they also said that they were closing and to call the next day if there was any issue with the time and so I did at 7:30 am only to be told that they could in fact NOT change the time and that I would have to make arrangements to be here. Upon my protests I was transferred to another person (not another department mind you, nor was it a supervisor). After being told the same thing again, I requested that my sale be canceled all together. The representative then said that I was being a difficult "###" (yes she called me an ###) and that I needed to make arrangements. I requested to speak to her supervisor. She refused. She also refused to give me her employee ID number for some time or her name. She eventually gave me the following information, employee ID [protected]. She claimed her name was Linda, yet her voice did not sound remotely like a woman's so I am not even sure if any of the information that was given is eve true. She still refused to allow me to speak with a supervisor and informed me that a new delivery fee would be assessed if I was not here to receive delivery.

What happened to Sears, it used to be a great company that took care of its customers.

Hey, this is so cool. The repairman came and fixed my freezer/icemaker last week, for the second time. Tonight I am wiping up water and plan to go to the store tomorrow to have Sears come get this piece of junk out of my house. It is leaking for the third time in 3 weeks.

OMG this is what happen to our Refrigerator Kenmore same make and model #, FROST free it is no, t and will cost a bundle to fix, why bother I will go to Best buy and get a new one, I will not purchase a Kenmore product again. Sears got the money and now will not back their products, they will send out a handy dany repair person to rip you off some more>

If you have a Master Protection Agreement they will reimburse you for the 6-weeks without a refrigerator as well as for any spoilage of food (up to $200 I believe). In addition, if the same problem has happened more than 4 times you are eligible for a new refrigerator.

However, all of that only applies with the Master Protection Agreement. Otherwise, you have to go with the manufacturer's warranty -- and Kenmore products are not made in a "Kenmore" factory. They are made by GE, Whirlpool, etc.

I think Sears has good appliances -- but I wouldn't walk out the door without a Master Protection Agreement. Worth it for the free yearly maintenance check alone in my book.

So many times that we just bought food to put in the refrigerator only to find that it almost went bad because once the ice forms on the inside of the fridge, it stops keeping a cold temperature. Has anyone experienced that, where the fridge stops getting cold because of that?

The return policy for electronics is clearly stated on the bottom of the receipt. 99% of cases where an item is not refunded the customer fails to understand the return policy. 30 day return period for faulty electronics, 1 year limited warranty (dealing with Garmin)... other than that, the only other explanation is if the product was physically abused/damaged. Expecting Sears to offer a refund for an item that went through a washing machine (for example) is ridiculous, regardless as to how long you've had it.

Andrew

I am sorry these people are having this sort of a problem with Sears. In my personal experiences I have had only the best possible service. However, it was not in a Southern State. I was on the West Coast and customer service seems to be better. I have had problems here with other things that amounts to the customer service being problematic, that is why I am wondering if it is a "Southern" attitude. If I had the same problems, I would request my money back and return the dryer. If the dryer does not shut off as it is intended to, that could be a safety issue in my opinion. As I am currently without a working washer and dryer I appreciate the input from these parties.

I can totally sympathize with the frustration this gentleman is experiencing. I’m in the middle of a similar issue with Sears over a dishwasher. I will NEVER do business with this company again and will warn anyone thinking of purchasing an appliance through Sears to rethink that decision. In the long run you’ll pay the price of inconvenience, poor service, extended time away from your place of employment, and lack of satisfaction, no matter what a “good deal” you think you are getting up front.

Horrible company to work for and just as bad for the customers. I was hired on as a PART TIME associate last spring. I had just had a baby and was breast feeding when I started my job there. (This is relevant b/c of what happened next) I was "trained" maybe 2 days after starting with the company before being left alone in the studio. My manager Jamie was one of the ones that doesn't answer the phone when you call with a question. I hadn't been trained properly on the SAS (register) and had a lot of questions which went un-answered. She was also rude with customers, on occasion yelling at them and just putting out a very angry rude persona. Now, two weeks after I started working my manager started having me stay late. This wouldn't have been a problem if she hadn't MADE ME CLOCK OUT FIRST! The first time it happened I was there 15 minutes after I clocked out. Then it became an hour and once even 2 hours OFF THE CLOCK! When I called corp. they said I had to be able to prove that I was in the store working or there was nothing they could do. After working there for roughly 3 weeks my manager was called to another store. (At this time it was just the 2 of us working, one other girl who was available only one day a week) I was thrown into the role of "acting-store manager" with the same MINIMUM wage pay. And had to work open to close 4-5 days a week. I asked for help with equipment, training and begged for her to hire some help but it never happened. I worked 45-55 hour weeks, worked through lunch and well after closing time b/c even though I was alone in the store we still had to schedule closing appts.( I had to stop breast feeding b/c there just wasnt enough time to pump or feed. ) It was work, sleep, work. My husband became frustrated with my absence so I continued to ask for hire help but this went unacknowledged. I asked the regional and district managers for help but all I got from them was the District manager (LeDawn) saying that if I ever went over her head to Regional again that she would fire me herself. I finally left the company when my manager called me on a weds night after closing to tell me she had changed the schedule and that I was to work on Thursday morning (open to close)... less than 12 hours away. I told her I couldn't do it b/c I had an appt in the morning and she said ok. When I got there the next afternoon for my originally scheduled shift she was typing a "Write-Up" into the system for me. She said I hadn't shown up for my scheduled shift. Even though she knew that I wasn't coming in for it she called it a "no-call no-show". I quit the next day. Since then I have tried to schedule appointments with the company for my children's picture and our family portrait but my calls have went unanswered and my messages are never returned. ~Harrisonburg Va.

I am currently an employee at sears portrait studio. i have worked at this location since aug ive also worked in another location (which did not last long) and also wal mart (for seasonal). all though im in canada everything is the same. employees are treated like ### the managers and district managers are rude and dont take care of their employees. so i completely agree with everything youve said. I wanna say that i have not been paid for 71 1/2 hours that i worked almost 2 months ago and my manager has done nothing about it! i called her last week and she still hasnt called me back and ive been bugging her about it for the past month to fix this issue. ive talked to the lady that does payroll and she cant do anything until my manager has confirmed my hours which im assuming she hasnt done since i did not get my money yet. i want to quit but i dont trust them, im waiting till i get my money before i do that!

i'm taking this opportunity to ### about everything and get it off my chest. my manager is lazy and dosnt do her job, she gives me ### hours. i work one day a week. so i work a second job, and their were many times when i couldnt go into work at the studio because she calls me the day before to tell me im working but im already scheduled at my other job. and thats ridiculous! as a manager she should have the schedule ready at least a week before. she dosnt keep the studio organized, i can never find anything when i go into work. also she dosnt deal with issues when shes not at work for example a customer came in and wanted a refund on passport photos my MANAGER took and since we arnt allowed to give refunds i called her and told her the situation the customer requested she speak to my manager on the phone and my manager litterally said "its my day off i dont want to talk to her" and left me to deal with it, my manager didnt even know how to do a refund i had to figure it out on my own! my manager also didnt know how to scan photos and that i also had to teach myself. my manager also dosnt inform me of new coupon or offers so when customers come in with one i end up messing up on it and i get in trouble by the DM even though its the managers fault she didnt explain it. and often when my manager gets in trouble with the DM she finds a way to blame it on me! now i realize that we have to do certain things with our photos like tummy and arm poses. but when the kid wont stay put thats near imposible, so i like to take candid type shots of the kids looking off somewhere or playing with a toy and the parents LOVE that stuff they think its adorable and yet when my manager reviews my photography she says my photos are ugly and that im not doing a good job when in reality i get so many compliments from my customers they even ask me for business cards and i almost always sell a package (if the customer is willing to spend the money. im not into upselling or trying to make them buy more then they need. i hate it when people do it to me so why should i do it to them) my manager even insults my photos in front of customers.

SUMMARY:
this is a terrible company to work for. if you love photography i strongly recommend you do not apply at sears/walmart portrait studio. they are slow on paying you after you start (if they even pay you), they treat their emplyees like absolute ### and you spend more time making cold calls (like telemarketing) rather then actually taking photos. working for them will KILL YOUR LOVE FOR PHOTOGRAPHY! you have no creativity and when you try to be creative they tell you your doing it wrong or its ugly! managers are rude towards you and will insult you in front of customers. they expect more from you then humanly possible and the pay is not worth it. PLEASE PLEASE PLEASE IF YOU LOVE PHOTOGRAPHY DO NOT WORK FOR THESE PEOPLE, DONT LET THEM KILL YOUR PASSION LIKE THEY DID FOR ME! i have worked at 3 different locations and they were all the same, i got treated poorly in all of them and the hours where ### in all of them! they will promise you stuff like more hours but they will not give it to you! this company does not care about photography, their employees or their customers, they only care about making money. THAT"S IT.

I worked/managed Sears Portrait for five years. Loved the families, my sales were great, but... no lunch breaks, working off the clock, and I never had time for my family. Sooo stressed out at home and on job.
The company don't care about anything except $ It's costing them loyal customers. They hire seasonal on in bulk around Christmas. They get two weeks training if lucky. Managers get write ups for employees that cant succeed because they didn't receive enough training before Christmas rush! Managers work 6 to 7 days a week always on call or being called on day off. Two weeks training to learn sas system, photography, sales process, hours on end of paper work, cash control, computer/camera equip break all the time. You get 0 training for that area and have to fix it alone. Single coverage makes that fun! Ha!

The employees now have to advertise and bring in customers because Corp don't spend a dime to advertise in phone books or anywhere else. Employees cold call with a threat from Corporate company must have a certain amount booked and called. We offer you free stuff. In the end employees are threatened for giving away that free item without a big sale. So rather than advertising Corp makes employees beg with a bribe and then if sales are down employees are given a write up with a warning.

My sales were always good or amazing but I'm just a rockstar with my families. I just reached my done point with the company. In my years of working Ive watched them change...now they seem out of control, desperate, and going downhill.

Wonder why old managers are gone. If they didn't quit then here's why...They've been firing the high wage managers then rehiring new ones with no experience, train them for two weeks if lucky and expect them to manage a studio ran by unorganized people who also have no idea what they are doing. Proper training problem here is only the beginning of CPI Cporp's problem!
I quit at last!

I agree with all of you. But, I want you guys to know that it is not Sears who handles any of these portrait studios. This is an outside organization. CPI handles Sears Portrait Studios and they also handle Walmart, Picture Me Studios too. They do not train employees properly, they expect all employees to work and do everything all day such as: photography, sales, answer phones, and even bring outside people in for the day. They push these people to upsell and enhance. If they do not push high sales, they are written up and some people even have the chance of losing their jobs. The company allows people to schedule appointments even at closing time. The employees even have to work through lunch at times. The company does not even come in and repair the equipment, they let it fall apart. These people even if a photograper are only paid $7 an hour except for management and usually there is only 1 of them or maybe 2. People are trained so fast and then expected to be able to handle everything. I have found a very good studio in Lakeland, FL and the manager there is great, Mandy Lang and her sales associate Melissa Hearon. They have to take pictures, sell, answer phones, and do it all. They usually work the day completely alone. They have had to work with only one camera studio now for months. It broke down and CPI has yet to come repair the other camera room. The other camera room has many problems as well. The company really needs to update its equipment and keep the equipment in working order. Both of these ladies take wonderful pictures and have very good customer service. This is located at Sears Essentials, on Florida Avenue in Lakeland, FL and at present they plan on closing this store and putting in a Kmart. This is a shame. I hope that Kmart keeps the picture studio (which will be Olan Mills then) and hires on these two lovely ladies. Now there are three other studios that I know of that CPI runs in Lakeland. I am not impressed with any of these. Please save the Sears Essentials/CPI-Sears Portrait Studio. Please save the jobs of these two lovely ladies. Thanks again, Amber Moore

I recently took my son to the Sears Portrait studio at North Point Mall to get pictures take for a belated Mother's day gift. I have never been to this studio before, I usually go to The Picture People, but they recently closed their store at this mall. I called Sears to let them know I was running late, but I ended up getting there right on time. They rushed me back to the studio telling me I didn't have time to fill out any paperwork b/c they were too busy (no one was there). I think the issue was she didn't know how to take photos that weren't "point and click". She wasn't able to capture a single picture of my son. Then she kept leaving the room when I had my son all ready to go and smiling. I almost took the pictures myself. She pretty much told me our session was over, didn't show me any photos and told me to come back and schedule another appointment because she was so busy. When I left, no one was there. I was outraged. I walked around the mall before realizing there was another studio at JC Penny's. They heard my story, saw how upset I was and squeezed me in for an appointment. I wasted my morning with two idiots at Sears, what made me more upset was by the time I left the mall, I had to walk by the studio to get to my car and still no one was in Sears. Grrrr I will say the sales associates at Sears were very nice but the two boneheaded kids in the photography dept. need some major help customer service skills.

We was I client for Sears Portrait Studio for 7 years . We are so disapointed off customer service we always use same coupon, same price . We went to take pictures and at the end start telling all extra charges, you have to pay extra 25$ for standing, which we never pay before . As soon as they tell all extras for not even profesional pictures, I say I don't want any off them, they still ask me to pay the fee for taking the pictures . Waste all day for nothink, so disapointed, we will never go back again .

We recently had our family pictures done. We were their before our appt and ended up leaving 3 hours later. Jenna took approx.40 pics only 18 was shown to us and enhanced. 200.00 i brought disk home to have a look at all the pictures. Well the scratched close up on the background on one of our pictures was awful! They need to replace background after many use of wear on them. I am praying when my package comes in they will fix it in the picture if not i WILL get my money back. They only had one person working and we had to wait a long time for her to sit down and get our order done. I will NOT use sears again. Jenna was a great person but sears in general needs more people working and needs to get better or newer backgrounds. I am glad i have the disk with the pictures and bad background for proof in case i need it for future proceedings. Pictures taken in Concord NH in March 2011...

I too have had the worst professional experience ever with Sears Portrait Studio in Fort Wayne, IN. There are so many reasons why I was unhappy with the service, that I don't even want to begin explaining them. Let's just say this much...I gave the local studio, the district manager, and multiple customer service reps the opportunity to fix the problem. The local office had a picture, name, and phone number of the district manager. Then when I called the local office to get the district manager's name and number, they were different than the one I saw on the picture. THEN when I called the number they gave me, I got a voice mail...which had ANOTHER name. THEN when I got a return phone call (blocked) supposedly from the district manager, it was yet ANOTHER name given to me. HOW MANY DISTRICT MANAGERS ARE THERE? So then I decided to talk to a customer service rep. I repeatedly asked for the district manager's manager or the coorperate's phone number, but they refused to give it to me. Eventually after sitting on the phone for over an hour, we finally came to an agreement that I would be getting a partial refund, but not total. (I planned to take them to court for the rest)...It's been two month now and I still don't have the refund. I even had the local manager call and find out what was going on, and they told her (supposedly) the same thing. That my refund had been issued almost two weeks ago. Since when does it take almost 2 weeks to get a letter in the mail from a state that isn't even that far away? I thought Sear's was an upgrade, when actually their service was at the bottom of the barrel. How sad.

i love photography and what they do to customers is rediculous. there is a 9.99 package if you have a coupon it is not better for u to get wheeled and dealed into a 200 dollar package they have even change the prices now but not really if you add it up its 10.00 bucks different then the regular price which is another collection under that one they will start you off with the " most popular collection" allot of the photographers are lazy my friend lives in in va beach and she says that the manager in the pembroke mall sucks and she cant figure out why she is even a manager she is fat rude slow and her pictures are crapy there are two other associates that work there that she would rather have take her pictures but the manager treats them like crap employees at sears get treated like crap and are way under paid they get minimum wage the studios are always filthy i saw a rat in one i'm quitting soon so i there ya go

i work for sears here ya go 1888cpisupport

Since August 2021 I am still waiting for Sear's to issue me a refund/credit for my refrigerator which I had insurance on. I have been given the run around for months and every time I call I am never able to speak to a supervisor. Every time I call I get promised promised that my credit will get escalated to a supervisor but some how the previous person I spoke to did not get it done. They are a able to see my notes on all the times I have called and what was supposed to happen but as of yet I haven't gotten anything but broken promises.

Do not buy their warranty. My microwave broke and the inside spring broke so now it will not work. I actually had a repair person out when I had to have my fridge fixed (that was another fiasco) and he said it would be covered. I had to spend $75 for it to not be covered. When I had my refrigerator fixed, it took 6 weeks to get them to come out and another 3 for the repair appointment. Per the repair man, its a known issue with the Kenmore and he had a truck full of compressors that he replaced. I told them it was the compressor over the phone as my repairman had already been out but no, they have to come out to dx it then come back again to fix. Today, the repairman for the microwave was supposed to look at 3 items, he said they only input one item. So now I have to pay again for another repairman to come out. Today, the appointment was between 8-12 and he showed up at 1. Now I have another appointment and will require me to be there again from 1-5. Do they think we have all the time in the world to take off work to wait for them? Especially when you made an appointment thru Sears center, the person input it wrong and only put 1 item in for service and now the provider says too bad, they don't see an appointment for 3 things. I am not impressed at the cost, I should have gone with a home warranty from the realtor again. I do not recommend Sears products, their warranty or their service provider.

Had my roof replaced December 1. Job was not good, even though it was inspected "by a 3rd party" inspector. He was a photographer for them, nothing more. Still finding nails all over the place. Wish this was my only complaint.

Paid a lot of money for this roof. Probably much more than I should have. Some of the shingles have not laid down and many are puckering all over, especially out front, which looks terrible. The ridge vents look like a saw tooth. They have also not laid down. The installers dented my gutters. This job looks to have been done by total amateurs. Funny, that the salesman commented on how terrible of a job PJ Fitzpatrick did next door? Their installation certainly looks much better than mine. Maybe he should take a look at his own work?

In the rear, a section of roof replaced looks awful over my bay window. The shingles do not meet the J-Channel, which I am sure will lead to problems in the future.

Have attempted to get this rectified by the salesman/project manager on several occasions, through email. NO RESPONSE to date. I will never, ever recommend sears to anyone, nor will I ever deal with them again for home repairs. I was given a 50 year guarantee, but can't even get a simple reply to my issues. How will they respond if I have real issues in the future? It's little wonder Sears is going under.

Given, that I have received no response to my complaints, I have no alternative, but to submit my complaints to the Better Business Bureau. It won't be pretty. I did advise the salesman I was going to do this months ago, but apparently, he or Sears does not care.

this service, for my home is despicable, and unreliable. let me share my story, my elderly sister in law takes care of my down-syndrome brother in law who also suffers from seizure disorders and alzheimers. their heater has been out for one week and also its very cold in this region of the suburbs of Clifton heights. these people told my sister in law that they would be out 12/27/2017 and she just now receives a phone call that they will not be out until after the holidays!, January 3! really is this how you treat your customers who have a contract with sears? how long do they have to be without heat in this, the coldest part of the season? these people should be held accountable in some way shape or form. my sister in law told these people the situation but all they could come up with is a "sorry." she is now using a space heater and the stove to heat her house, waiting for these people to come out. sears deserves to be out of business.

Made an appointment weeks ago for Sears home repair to come out on October 12, took the day off. They call me at 12PM to tell me I have to reschedule due to a scheduling discrepancy and now I have to wait until November 9 to get my appliances repaired. This is ridiculous and pathetic.

Sears is the worst their repair, service and parts department been without my refrigerator for parts as they say is on backorder and yet I can find the parts on line for next day delivery and then they insult me with a $40 gift certificate for K-Mart or a Sears purchase. Been a customer of Sears for 30 years NEVER AGAIN will I buy anything from them.

Sears 1-800-4-MY-HOME is a nightmare. Our glass front on our range oven blew out. We have been given complete Bull. They claim the glass is for decoration purposes and it does not interfere with the oven usage. This person LESLIE extension 8242 told me to turn it on. I told her to send a service person out to see if it works. I was not going to get more glass in me if the second glass decided to blow out. Do these people realize how stupid they sound? The way they want to end the problem is to send me to the cancellation department so I have no warranty at all. This is why SEARS is going into the toilet.

called to get my garage door opener fixed less than 1 year old, called 18004MYHOME, and they were great, answered my questions, scheduled my appointment, but then no one showed when they were supposed to? they finally called and stated that they would need to reschedule appointment can't make it, okay we reschedule, no one shows again, call to find out why they state that they did call and someone? canceled appointment, so I am getting frustrated called again to reschedule wait a few days and service tech shows and states that "Oh this is warranty work, I cannot confirm warranty work" need to call 18004MYHOME again! to schedule another appointment... must have talked to 8 different people on the phone it was wrong dept, cant help you, phone hangs up, you have to pay for service, until again Jose tells me he can help, schedules someone to come to my house the next day, he is baffled, at what I have been through so far, assures me all will be fine, next day NO ONE SHOWS! call back to find out what's going on, lady states my schedule was cancelled and that we need to call back and let them know that this is warranty work, call again speak to someone who tells me I have to pay for someone to come out and diagnose my garage door opener, ( even though I already had service tech there who states is broke, but he can't actually say it broke because he doesn't do warranty work, ) then I have to pay a hourly rate for the service tech, remind you the thing is only 10 months old, I will pay as much as the unit is worth for a new one to have some one fix or replace, can just go buy a new one, don't forget about the pay that I will lose for the 4 half days of staying home for the service window that no one shows up for EXTREMELY FRUSTRATED AND DISSAPOINTED, I have been buying craftsman for years this is the worst experience ever,

I have a stand up Frigidaire Freezer. It is under the home warranty until 2018, which I paid a lot exgra for. Today August 23rd I called Sears Repair Service to have service person come and fix it. I was told that the first appointment available was 9 days later, Sept. 1st. I explained to her that I can't wait that long. I would loose all the food in the freezer. Who was going to pay for the ruin food. She told me she was sorry, but Sept 1st is the first available appointment. I explained that I would never again get another home warranty contract and that I would bring Sear's to Small Claim Court (No Lawyer allowed) and charge them for a repair by another sourse and the cost of lost food.

I ordered a new dryer and scheduled delivery for yesterday 2/16 . We had snow Monday so I scheduled the delivery for Tuesday. It was a little icy in the morning but cleared off very quickly. What really made me mad is I waited all day long. My delivery was scheduled from 1:15-3:15PM. No one ever called me so by 6PM I called them. The guy was rude and told me it was rescheduled for 2/21. I was angry because I need a dryer now. He more or less told me tough, you'll have to wait. I was more angry that no one called me all day when I was sitting there waiting. I thought Sears was a good company but it seems they need to replace some of the people in charge of deliveries. This is a very poor way to do business. I will never buy from them again for something that I need urgently.

I was just told my 40 hour work week cut in half, I called sears and begged for decrease in my finance charges, never ben late,
never ask for help, , the Manager told me there was nothing she could do to lower my "Interest Rate".
I begged her to review my account, and she will see no charges has ben made in 3years on this account,
I will Never do business with Sears Again.
Thank You, Magie Wright

I have been a sears customer for more than 20 years. I recently was asked by a clerk if I wanted a Sears MasterCard and emphatically told her NO. I then received in the mail an unsolicited MasterCard (which I will not activate nor want). They told me my regular Sears Card has been cancelled. I now have NO card despite they designate me as a "valued customer". I never received any prior notification of their intention. I will not do business with sears anymore as I consider this to be dishonest.

I believe these greed ridden companies should be put out of buisiness. I have had a credit card with Sears for a few years now and always paid on time and more than the minimum without ever being near my limit. The sub-prime morgage crisis arose and all of a sudden a good paying customers apr goes to 25% and change for no reason. Im switching companies and going with someone else and will never do buisiness with Sears again. Let Craftsman find another spokesperson.

I have one of those Sears Mastercards I recently received new guidelines for its use. annual percentage rate will equal U. S. Prime RAte plus21.99%. July 1, 2009 this equaled25.24%.. nice ... Acomplaint to Sears via email was answered with the information that CITI was handling their cards and they did not have any input... Thats like saying that an individual has no control over choosing what they purchase. WRONG>>WRONG>>WRONG W. Ed Vaden

I have a 5 moth old frontload washer that would not drain the water nor spin, I bought the Sears Insurance Policy. I called them to come over and fx it, the told me it would take 2 weeks before they come and take a look at it! I argued with the representative that two weeks is to long for me not to have my washer. He said there was nothing he can do, I then told them to let me speak to the manager, he said there was no one else I can speak to. NO ONE ELSE TO SPEAK to? There is always a Manager or Supervisor I can speak to, he apologized and said again " no one else to speak to but him." SO NOW I have to wait two weeks for them to come see my Washer!

Don't buy the Kenmore Elite 2 drawer! It was a waste of $1600! I did my homework before we bought it and now I wonder who does those great ratings. The dishes are always wet, the heat is not hot enough, and the drawers actually make it smaller. Unless you have small dinner plates forget filling it with more than service for 4 and they have to practically lay down in order to not hit the water spinner Forget putting pots in it too unless it is a tiny one... I thought I was getting the best which turned out to be the best of the worst. Because it sat for a few weeks until we were ready to install it it was past the time to return it. I went back to the store and no once seemed to care. We are getting ready to finish our construction and I was hoping to do my whole kitchen in kenmore elite appliances but not anymore. Can anyone comment on the new Electrolux appliances.

My husband and I purchased a washer/dryer with very specific needs for the space alotment. The width/length and most importantly we needed a dryer that could be right side vented. This friday will be the 5th business day I had to sit at home waiting for men in a big truck to walk in and say they came with the wrong thing. I am so aggrivated by the complete idiocy of this fiasco that I just want to return everything and start all over.. All my coworkers claimed to have had similar problems and state they will never purchase appliances at sears. I will never again...

On April 25, 2017 I called Sears Repair Center because the dishwasher at my mother's home was not working. My mother passed away on April 24, 2017 so I was extremely busy planning her funeral. My mother had been a customer of Sears for 60 years and has always purchased her major appliances there plus she always paid for extended warranties. The customer service rep made an appointment for April 27 between 8am and 12pm. Since I was planning my mothers burial, I made arrangements for a friend to take off work to be at the property between 8 and 12. At 12:01 pm "Gilbert" called to advise me that he was "overbooked" and would not be able to make it that day. I immediately called Sears 800 number and explained to them that I needed them to come out today. At 1:30pm Gilbert arrived, took one look at the dishwasher and said he needed to order "a soapdispenser". The problem was not the soap dispenser--the problem was it was not going through the cycles. He did not even bother to check it running the cycles! I was told that when the part came in, we could call for another appointment. The part arrived on April 30, 2017. Since I live in Washington state and my mother lives in California, my daughter-in-law made an appointment for Friday, May 8, between 8 am and 12 pm. She gave them her cell number so they could reach her directly since the phone at my mothers residence was now disconnected except for messages. At 11:50 am Gilbert left a message on my mom's telephone number that he would not be able to make it because he was "overbooked" My daughter-in-law called him, insisted that he needed to come as soon as possible. He said he could be there around 1:30 pm. At 3:45 pm Gilbert called my daughter-in-law and stated he was about 5 minutes away. She had already left the house and said she would reschedule. She called to reschedule again for Wednesday, May 13 between 8 am and 12pm. Guess what? At 12:30 pm Gilbert called (again) and stated that he would not be able to make it. Sears has now wasted 12 hours of our time. We have not heard from them in regards to this or any type of apology. I will never buy another Sears item and am making it my life goal to tell everyone I know.

Tried to place order for lawn mower & tiller by calling local store. Was told I had to come order in person or order on the web. Tried to order on the web, every time I added the item it increased the price by $40. Finally got a customer service rep...held for 10 minutes or so and was told that the web pricing was in error and the could not honor it because of some fine print somewhere...neither place gave a damnm about lost business...my $800 will be spent with a competitor of which there are many...

I was scheduled to have my dryer repaired on Friday between 1-5. I received a call at 2pm on Friday saying that the tech had called in that morning sick and there was no one else to come out...I would have to wait until Monday. This is after I had to wait 5 days to even get scheduled. I had rearranged my whole day for Friday and no one even bothered to call me Friday morning to tell me that they would not be able to come. I got on the phone to "customer no service" only to be told that someone would call me within 24 hours to "work something out". Needless to say, no one called. So today, Saturday, I have been on the phone for 2 hours total...hung up on 4 times and finally spoke with a supervisor who was NO help at all. I won't ever step foot in or buy another product again from Sears!

I will not call Sears again to check out anything. I think that they are either running a scam or do not have any service techs that know what they are doing. They wrote a ticket for almost a $700.00 repair charge telling me my tv wasn't worth repairing. I "gave" it to a tv repair place to use for parts when they in turned repaired it for me for about 1/2 the price Sears said it would cost.

I purchased a pair of prescription glasses on January 13th 2017. it was a special sale Barbara told me. $149.00 was the price They started getting scratches after a few months. I took them into Sears the first of December less then a year after buying them. Barbara said it was my fault, and they wouldn't replace the lenses.

I feel the glasses were not what they were supposed to be and I would like a refund on the lenses or replaced. There was a 1 year warranty on them. I took them to 2 more optical shops and they told me the protective coating had worn off and they should be warranted against that.

Bought a tractor from sears 4/2/10, returned on 4/10/10, Repurchased on the 10th returned on the 18th, repurchased on 4/18/10. Returned again on 10/16/10. The first tractor came with a dead battery - serviced called still could not get it working - returned. The second tractor came with a broken transmission - manager of store came to house could not get it working - returned. Third tractor worked until 10/16/10 - transmission belt broke. Went back to store and repurchased yet another tractor. Played deliver tag- finally delivered on 10/26/10. Refused to help me take the bagger off. Complained to district manager. they came took off the bagger but left it on the step infront of my back door. No note but later found out that the bagger does not fit the tractor. Owner called and told me how dare I call Sears corporate and that he did not have to help me like he did. Threatening to return old tractor. I told him fine as I had purchased a 3 year warrently with it. I am feed up and just want out. I just do not want to deal with Sears again.

I have been going back and forth trying to get a refund back on my credit card. The order number is ********. I have spoken with a manager at the Mesquite Tx store named Jen who said she would call me back and I have never heard from her. I have been going back and forth since 12/21/11 on getting my refund. All I have been getting is the run around. I am extremely disappointed with Sears customer service and willingness to issue my refund for merchandise I have not received. At this point I am tired and frustrated because I am receiving horrible service.

Contacted 1-800-4-myhome to order sevice on my Kenmore dishwasher that I purchased at Sears. (all of my appliances were purchased at Sears). I was given a time for the next day for service between the hours of 8am to 5pm. I was also told I would receive a call and email confirming my appointment.

So, I took off work the next day to wait on the repairman. By 11am I had not received a call or email so I call the 1-800 number again. I was then told that the service was scheduled for NEXT Friday! Not today! I am very upset because I took off work for this appointment and Cannot take off again with the possibility that the repairman will not show again! I was good enough to give thousands of dollars to Sears for my appliances but not good enough to talk to a person or get service for my appliance!.. I will be contacting the BBB for your poor costumer service and not standing behind your products! I will never buy another thing from Sears, much less the extended warranties purchased!