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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2934

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11:38 am EDT
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Sears sale price?

I purchased a gold necklace advertised at 50% off; paying cash although I do hold a Sears Credit Card with their 29% interest charges which I NEVER use. Two weeks later the same necklace was advertised at 75% off. I returned to the same store to obtain the difference and was told that they would have to refund me in full; place the necklace back into the showcase and that I could come back the next day and if it was still there I could buy it at the 75% off sale price. Ridiculous! None the less; I did as instructed; walked around the display and rebought it with the same sales person who I may add was rather ticked off but rang it in none the less. Why do they verbally give customers such a run around? I then proceeded home; cut up my Sears Card; informed them in writing to close my account ans swore that I would never open another Sears door or catalogue in my life again and I will hold to this!

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8:28 pm EDT
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Sears bent jack

hi guys last night while putting on my snow tires on my o8 f-150 my 3 ton floor jack rolled backwards and bent.i called my local sears store and told them i was glad i was, nt undernieth the truck at the time and i, ve got a bent jack now that won, t close and i shoulda had a jack stand below which i usually do if i, m gonna be undernieth the vehicle.tell ya the truth, i really don, t want anything as i, ll go get another jack but your customer relations employee at southern park mall in boardman ohio was very rude! by by the way, i have had good success with my craftmen tools which i have many over the years including my boxes.just wanted to let youknow what was going on in the field as i, ve been in the service industry for years. thanx john koch

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12:15 pm EDT
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Sears incompetence

November 4, 2010

My fridge was not acting right about a month ago. I made the mistake of calling Sears 4 My Home number. The $220 in advance payment seemed fair for a tech to show up and fix the fridge “within a few days” and also guarantee it for a year.

Unfortunately, almost a month later my fridge has since ceased to exist and I still continue to argue with the incompetent phone representatives. I’m buying a new fridge today (NOT AT SEARS) and will submit a complaint to the better business bureau. Unfortunate, incompetent and unprofessional is an understatement, I wish I looked on-line before using them…PLEASE DO NOT CALL 1-800-4-MYHOME YOU WILL REGRET IT. Please take m y advice and you will save MONEY and AGGRAVATION.

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1:02 am EDT
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Sears customer service

We signed a contract with Sears Home Services on 10-26-2010 for air conditioning replacement after sitting through a four hour sales pitch. We cancelled two days later because we were unable to validate the oral representations of the salesmen. In fact, the Sears Home Improvement staff failed to provide a single written answer to our questions. Sears placed a hold on our credit card for over $10, 000 and refused to release it after we cancelled the contract, in spite of numerous phone calls to their district manager. Thank you Sears for revealing your true colors while we still had time to cancel the contract. Never again!

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8:52 pm EDT
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Sears Broken item on sales floor

I visited a Sears Outlet store a week and a half ago to find a Coin-Operated washing machine on sale. After speaking with a sales rep with no indication of any problems besides some scratches, I purchased the item and set up delivery times. Come to find out a week and half later after missing 3 scheduled delivery times, due to no product, the item is still on the sales floor, but broken. No one at the store knows what is wrong, but they can't deliver the product or a like replacement.

Overall, POOR CUSTOMER SERVICE, POOR SALES MANAGEMENT, AWFUL FOLLOW UP, and EVEN WORSE CARE FROM ANYWAY AT SEARS!

I've been annoyed with Sears before, but they have lost a customer for life! It's no wonder they filed bankruptcy! Won't be long again with this lack of service!

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9:38 pm EDT
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Sears Service

I purchased a new furnace on 10/29/10 and on 11/2/10 I woke up to a cold house because the New furnace stopped working. It was about 4:30AM and the outside temperature was around 30 degrees. I called the service number on the front of my New furnace and was told that my local service company was not open until 7am and I had to call back. I then got back in bed and couldn’t get back to sleep because it was so cold and nether could my wife. I finally gave up on sleep around 6:30AM plus I had to get to work by 8AM I then called the Sears service phone number back. I then spoke to another service rep and gave my information for service. The rep then said that I wasn’t in the system and he couldn’t place a service call for me at this time. I told the rep that I have just purchased the furnace four days ago and it comes with a one year warranty. I then told the rep to please send a tech out and we can figure out the rest on the back end. The rep said that there was nothing that he could do. The rep then transferred me to the warranty department. The warranty department was closed so I called the service number back even more frustrated. I then spoke to another service rep and was again told that my information was not found in the system and again transferred to the warranty department. I then got a live person at the warranty center and they found my information in the system. The person that I spoke to in the warranty then asked me for my model number on my unit and put in the correct system so that the service center could put up a service call for my New furnace. I was then transferred back to the service department and the service rep that I spoke to finally found me in the system and said that the next Emergency service spot available was the next day between 1 – 5pm. I said that I can’t wait that long because it’s cold and even colder at night. The rep then said again that tomorrow or the day after was the soonest. I then said a few choice words and said whatever and hung up. I then found the phone number of the company that Sears sent out to install my furnace. It was some guys in a pick up truck and two unmarked cars by the way. The guy that installed my furnace answered the phone and I told him my problem. He then said that he would come out to my house today between 12 – 1pm. As 3:40pm still no service tech. I must also add that Sears took up two hours of my cell phone minutes today also.
With this said, DON’T BUY EQUIPMENT SUCH AS FURNANCES, AIR CONDITIONERS ect… from Sears. Stick with a local company that has 24 hour service. If not you could freeze your but off in the winter. I plan to take further action and will keep you all posted.

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EliB
, US
Dec 19, 2010 11:04 pm EST

I had the same thing happen to me this very evening (12/19/2010). Mr. Scott J. there is no regulation in this area for calling overnight. If it's a 24 hour service it needs to be 24 hours. I do believe I am going to be making a call to my attorney general for misrepresentation of services. I am currently sitting in my home with a non-working furnace and below freezing temps. outside.

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8:16 pm EDT
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Sears false credit report

Sears falsely listed me as owing $11 when in fact Sears failed to credit my return to the store. As a result 6 months later, going through a refi on our home we find that my credit score has dropped due to their poor record keeping. We reported this to Sears and after being put on "hold" by "Toni" (who refused to give her last name - Sear acknowledge it was their recordkeeping error but then informed us that it would be several months before this was corrected - meanwhile we are out the money for the refi.

Every time we asked to speak to a supervisor - we were told "have a nice day" and the phone was disconnected.

Anyone who does business with Sears these days is an idiot.

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4:13 pm EDT
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Sears call center incompetency and terrible repair service scheduling

Mr. Bruce Johnson, President and CEO
Sears Corporate Offices
3333 Beverly Road
Hoffman Estates, IL 60179

Dear Mr. Johnson:
Several weeks ago I called and asked for a service rep to come and determine the problem with my washing machine. Four days later he came. Based on what I told him, he diagnosed the problem and also cleaned by dryer. I paid over $300 to him via credit card, and we scheduled a day a little over a week later because that was when I could be at home from work. The part was ordered and arrived in four days.

That Monday morning came, and I waited and waited. Finally I called the 1 800 number for service. The person who answered told me that the repair man was sick. I asked why no one had called to let me know. Then she said I would have to re-schedule for two weeks later.

We have seven people using the washing machine. I said I needed the machine fixed quicker and wanted to talk to a supervisor. I was put on hold over 30 minutes. No one answered the phone. I hung up and called again. Same problem--this time eventually I was cut off. My son called, waited on hold a long time, and talked to a third person. When he asked to speak to a manager, he was put on hold a long time, and then the phone recycled to the beginning of the automated statements. The fourth time when he called and asked to speak to a manager, the girl, Jenny, (the fourth person we had talked to) hung up on him.

I gave up calling and went in person to the local Sears during my lunch time. The manager there (in Florence, AL), a Ms. McFall, said she would try to help. I told her I could name the people I talked with but was told that would be of no use because the call center was outsourced.

She called me back and was able to get a repair person to come two days later. I COMMEND Ms. McFall but am totally frustrated with your repair calling center. I told her I would hesitate to buy any appliances in a store with such a poor repair system. By outsourcing, you are being penny wise but pound foolish. My son and I were treated so rudely by the call center that I feel very uncomfortable planning to buy at Sears again. I must have appliances that are dependable, but, at least as important, service that is timely and dependable carried out by competent people who are willing and able to help with any problem. Regretfully, I found no such service through the Sears call-in repair center. Rather, my son and I found frustration, no help, and rude and disrespectful behavior over the phone.

Phyllis H. Linton
cc. Sears, Florence, AL

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2:33 pm EDT

Sears poor service and unreliable sales

I placed an order over the phone with Sears Product Support Ctr at AZ. A sales rep helped me to put through the order around 3pm EST. However, I didn't receive any email confirmation as of 6pm. So I did an online chat on Sears.com to find out. I was connected with an online chat person for almost an hour and all I got was "thank you for waiting, I'll be with you soon." So I decided to call. When I call Sears CS, they found out that the email address on the order was incorrect so they resent the invoice to my correct address. When I received the email, I was in shock since the invoice total was way off from what I was told. First I was never asked for a 5-yr protection plan but it was charged on the invoice. Secondly, I was told that delivery and installation will be free but it was charged in the invoice. Third, the total price including tax on the invoice was over $1, 500 higher than quoted on the phone! I was then told on the phone that the only option I have is to cancel the order. I was connected to a case manager and he told me that it will take 7-10 business days just to cancel my order and credit my account even though the charge was put through in 15 minutes!

Does this whole story sound ridiculous to you?! It does to me!

I'm going to put this up on every online forum that I can get to and warm people about the service that Sears provided and never to place the order through their product support again!

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5:08 pm EDT
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Sears rebate

I recently purchased a storage shed from Sears, at the time of purchase they offered a free flooring kit with the terms of a mail-in rebate. I needed the shed then, so the deal sounded okay. The first thing I did when I got home was fill out the rebate and mailed it the following day. I followed all the instructions carefully and made copies of my own. The rebate return time was to be in eight to eleven weeks . So after eleven weeks went by and I had not received the rebate of 129.00 dollars I became concerned. I called the Sears rebate center and was told that I submitted the wrong information on the form. I was told they had sent me an e-mail regarding that. I never received any e-mail regarding it. I then asked what wrong information did I submit. I then told the rebate rep that I had made copies and were looking at them. I then asked again where was my error. The Sears rep stuttered and mumbled something, had no idea what she just said. My reply was what ? I replied again where was the error . The Sears rep then replied that I should receive it in twenty-one days. Still waiting for the rebate. I will never buy anything again especially at Sears with a rebate offer. Just a week after I purchased my shed another store advertised the same shed and floor kit no mail in rebate required for the same price. Really wish I would have waited. Many retail stores try to entice consumers with rebate offers . I would seriously reconsider any purchases this way. If you can wait most likely the item you want to purchase will eventually be on sale for the same price, if not cheaper. I know next time i will definitley wait.

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nikkiskip
Gambrills, US
Aug 20, 2009 8:06 pm EDT

Long story short, bought a new lawnmower in 04/2009, mailed rebate same month, called to ck on status in June, they said wait 10-14 days for ck. Called back in July, again said they'd elevate the status and should get a ck in 10-21 working days. Called again in August (22 working days later) and they said not sure why I haven't gotten it as the paperwork I sent is fine and my purchase qualifies, wait another 10-14 days for ck...its been 4 months, and everytime I call they just say they've moved up to elevated status and wait another 10 or whatever days. Terrible way to do business, its not the money at this point, its only $65, but its principal, they are really trying to not send this money to me...

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disturedinill
Rockton, US
Sep 07, 2009 9:58 am EDT

Thank you all for the useful information. We purchased a riding lawn mower in the spring, with all sorts of rebates and rec'd a check for $80. and felt they forgot the other rebates. Well.. we just recieved our card and thanks to reading your posts, I now know what to do. I thought it was strange when reading the details. I plan on making a fuss and putting the amount towards the 12 month no interest balance. Thank you one and all

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sarah Waddington
Kamloops, CA
Sep 30, 2009 4:10 pm EDT

I bought a washer & dryer from Sears in July 2005, know I was told that when I bought the W/D that there was a sale on those appliances in the coming week after I purchased them. I was given a Sears credit card with a credit of $1000.00, the W/D was over that price so they adjusted the card to go over so when the sale was on they would credit my account with the adjusted price, which I believe was around $200.00. So I went back to Sears a number of times asking for a receipt that would show the price taken off but no one got back to me...ever! Now I have been paying interest on money that I shouldn't have and they still have not reimbursed me anything. I would have just waited for the sale if I knew how incompitent they are at Sears. I will not and do not wish to ever give my business to them again, very unprofessional. I NEVER received on phone call back and I've been up there a number of times asking for someone to help.

I would like someone to help Clint Chrystall & Sarah Waddington [protected] Acct #[protected]

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you...complainer!
Arlington, US
Oct 03, 2009 3:51 am EDT

I've been unhappy with various things about Sears in general over the past few years (they used to be a good and reliable retailer to deal with) but now I won't use them unless I cannot get the merchandise elsewhere. I bought an expensive washer and dryer, paid to have it delivered and set up with part of the deal being that my delivery fee of $75 was to be rebated after sending in their form. I waited and waited, heard nothing about the rebate for weeks. When I called to inquire about it I was told that I didn't qualify because the store had provided the incorrect rebate form and offer number associated with it. I called many times to tell them it wasn't my mistake that I wasn't provided the correct form, but to no avail. Finally, they stated that I should write my complaint and send it in. Why bother? Their customer service has become a joke.

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E Houtz
Chicago, US
Nov 18, 2009 10:39 pm EST

I purchased two dryers and received a $75 rebate. My sales check was smudged, so the sales clerk wrote in the number (correctly) by hand. When I went to submit the rebate request online, I got an error message from their website. Customer Service at the Rebate Center told me that the website was malfunctioning and I would have to mail in the rebate. I did that and received a letter back saying that my rebate was rejected because the sales receipt was sumdged. I went back to the store to request a new sales check and submitted that. Sears will not give me my rebate.

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Archie Ehrencron
Garden Grove, US
Mar 04, 2010 11:03 am EST
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I bought a patio set for close to a $1000.00 from Sears and they promised me a rebate of $65.00, but after two weeks they said I wasn't qualified even though they promised it tome when I purchased the the items. They also had an offer of free delivery on patio set costing over $299. What happened to that. I would have used my daughter SUV, if I knew this was going to happen.

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Horace Parrott
Tulsa, US
Jul 09, 2010 12:32 pm EDT
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I purchased a Craftsman mower for $1, 700 with a rebate of $65.
I received a Citi Mastercard with a 12 month time limit to use all of the money and with a 3% monthly maintainence fee.
The fine print includes a method to opt out of the debit card and receive a check, however I am unable to find the option on-line and the telephone automaton does not address the opt-out feature. I am unable to speak to a human in the Customer Service Department, or an operator.
I am led to believe that the opt-out feature is a scam.

Horace Parrott

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DADJED
Portland, US
Feb 22, 2011 1:17 pm EST

We bought an appliance which we were told we would get a $75 rebate that we could use anywhere we wanted. We went to another store to use the card and it would not go through. We thought that we had to call and activate the card so tried and could not get through to a person at the number that we called.
We have since gone on to see that there are complaints about this card rebate and am hoping that we have not been set up for a scam.
We can't understand why a big company such as Sears would even let themselves get involved in something like this and we are seriously thinking of not shopping here for any other large appliances. Now we know why they can charge less than other companies.
Any company that scams their costumers like that should not be in business as we are all under the same stress of trying to keep up with the economy and all of the higher prices, this just puts a person over the top.

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doodlesbaby
Danville, US
Mar 29, 2011 5:06 pm EDT
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I purchased some pots and pans from Sears, December 26, 2010. Filled out the rebate form on line and mailed in the coupon, receipt and rebate form. I have went on line several times requesting when I would receive the $25.00 master card. It only replied "It is in process". It is 3 months later and now the system won't even allow me to sign on. It keeps saying there is nothing in the system with the username therefore I cannot get a password. What a scam, , , I would have thought a corporation as big as Sears, would not treat or scam their customer like this especially in todays economy when retail sales are down? Sears you disappointed me.

Frances W.
scammed by Sears.

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fraudfighter13
Carrollton, US
Sep 30, 2009 4:15 pm EDT

I am not sure about what to do about your issue, but I do know it is a terrible idea to put you name, phone number, and Sears card number on any communication. A fraudster now has all they need to use you card illicitly.

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6:46 am EDT
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Sears oven door

Has anyone else's oven door been difficult to open and keep open, with a tendency to slam back up? And the handle breaking off like the cheap plastic and screws affair that it is?

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nitrojunkie
east moline, US
Sep 12, 2013 8:05 pm EDT

If your having problems with the door slamming shut you need to find your model number and reference a brake down parts list. Ours being model# 790.[protected] had the same problem. We purchased new Centry Springs brand #C-333 and installed them. This took care of the door slamming issue. The springs originally installed on this model stove were to stout & incorrectly measured for this application. Other models with the same issue are as follows: 790.9611 & 790.9612 these being the first 7 numbers of your kenmore model oven. I've been a maintenance engineer for over 20 years and have never seen such a problem without a recall.

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5:02 am EDT
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Sears lecherous old manager

At the Manchester Center Sears in Fresno, Ca., is a Home Improvements manager named Terry R. Lewis. Mr. Lewis is 69 years old (although his shaved head makes him look younger) and has a taste for attractive young female associates. The latest target of his depraved attentions is a young lady named Rebecca C., a 22-year-old MCA.

I heard about Rebecca C. before I ever saw her. Mr. Lewis was talking to myself and another sales associate over at the "drop zone" in the hardware department about a month ago, and said, "Have you seen the body on that new MCA --- Rebecca? Oh, man!" Mr. Lewis was the one who hired her.

It's almost reached the joke level - although the situation is far from being funny - in our department about how Mr. Lewis "oogles" Rebecca whenever he gets the chance. Whenever she bends over to pick something up, he is right there - looking down the neckline of her shirt. I remember doing this sort of thing - when I was 12 years old in the seventh grade.

How would you like it if your 22-year-old daughter were the target of the sexual cravings of a lecherous 69-year-old man every time she went to work?

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Update by Unpleasant Truth
Nov 07, 2010 2:12 am EST

There is a bunch of spam after my original post and one legitimate response; it' s from China and advertises everthing from bikinis to Air Jordans.

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583586
30223, Georgia, US
Oct 26, 2010 3:18 pm EDT

this has got to be the first incident of an older man wanting a younger woman. this just baffles me...how do you think she got the job bub?

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pobarjenkins
Minneapolis, US
Oct 26, 2010 5:05 am EDT
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You and anyone else who sees this happen should report it to corporate.

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6:52 am EDT

Sears misrepresentation

i have been a loyal customer for over fifty years! this is the last time i'll argue fight, complain or anything else. the battery drill reputation they have is almost unbelieveable. i was suckered into buying a fifteen dollar warranty. they now want to give me a gift card, for what? i've had three of their bad drills, and now have none, and what am i going to do with a sears gift card? maybe buy a bathing suit, or a garden hose to get soaked again. i only want my cash back, before sears and k-mart file bankruptcy. rumors are suggesting this is very close to happening. if you've noticed very few products in sears tores carry the kemore or craftsman name. DON'T GET SUCKED INTO ONE OF THOSE PURCHASE PROTECT WARRANTY'S LIKE I DID.sears has made a fool of me, and caused me great embarassment.

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thelazyace
Paducah , US
Nov 02, 2009 3:03 am EST

When my refrigerator quit working, I was scared. I had, of course, just gone to the grocery and I wasn’t sure I could afford another in time to save my food. I work a minimum wage job and two part-time minimum wage jobs in order to make ends meet. I am divorced with two small children and I am a part-time college student.

I went to Sears in Paducah, KY to see their selection. I explained to the sales associate I needed certain height and width specifications; 67 ¼ ” maximum height. He showed me a model and claimed it was only 66 15/16” tall. He also showed me the spec card on the front of the refrigerator, which matched what he said. Fortunately, I was able to get together enough money to buy the refrigerator that day. However, they could not deliver it for two weeks, and they charged $65. I was willing to pay the extra because it would obviously not fit in my car, but I could not possibly wait two weeks. I could not afford to eat out every meal for the next two weeks, plus we have refrigerated medications. I borrowed a truck and came back to pick it up.

A young man and girl brought out the refrigerator on a dolly. As he was going over a curb, he let it come off the dolly and fall into the truck. The impact caused four quarter sized dents and a 12” black mark across the side of the refrigerator. I asked the girl what she intended to do about the damage. She never said a word and turned around and walked back into the store. We never saw her again. The young man continued trying to get the refrigerator to the truck, but he dropped it again allowing the door to hit the truck. It slightly bent the bottom of the refrigerator and put a small dent in the door. I went in to find a manager. At this point, I was in tears. I was told by a manager they would give me $50, take it or leave it. I felt forced to take it, plus, it was Halloween and my girls were waiting for me to get back to go trick or treating. The divorce has been hard on them and they depend on me to be there for them.

Once I got it home, my dad and I got it unloaded and into the house. When my girls got back, my youngest noticed it was the wrong refrigerator. She noticed the freezer opened out, instead of pulling out; it was a bottom freezer. That’s when I noticed it was going to be too big to fit into the hole, under the cabinets. They had given me the wrong refrigerator. I measured it and it was over 68” tall.

I immediately called the store. The sales associate I spoke with remembered me needing certain specifications. He said it must have been labeled wrong. He also said no one was there that was authorized to make a decision regarding this matter, but the manager would be in at 8 am for a mandatory Sunday meeting, and that he would call me. The entire conversation took about 3 ½ hrs, on and off, while I should have been enjoying trick or treating with my girls. They were confused and I think I scared them because I cried most of the night.

Sears did not open until 1 pm on Sunday. By this time, I had already spoken with customer service, twice. During the conversations I was told Sears does not make pick ups, only deliveries. They would pick up the old one as long as we bought another one from them.

Once the store opened, my boyfriend went to see what he could do. I had a meeting out of town and could not go. They told him I could bring it back and they would apply the purchase price to another one. However, the only one available was $300 more. I can not get the truck again and I can not afford another $300. Since I cannot bring it back, I can’t get my money back, which means I can’t go buy anything else. They told him the manager was not there, but he had left instructions for everyone in case we came in. My boyfriend asked why the manager hadn’t called like we were told, but no one knew. He was asked to call me again Monday.

I have cried all weekend and this has scared my children and they have cried all weekend. All I am asking is for Sears to bring me the refrigerator I thought I was buying. I feel they either tricked me into buying a refrigerator at lower price knowing that once I found out I couldn’t use it, that I would not have any choice but to buy a more expensive model, like bait and switch, or they switched my refrigerator with another one and will not admit it. They only claim they misrepresented the refrigerator specifications. In the meantime, I’m sitting here crying, looking at a refrigerator I can’t use, wondering what I’m going to do next, and still waiting for the manager to call me.

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9:33 pm EDT
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Sears Interior lights melting housing

As noted by sevral other consumers, I found the interior lights staying on after the doors were closed. The heat from the lamps melted the lens and housing. Had I not been home this could have possibly been a disaster, possible fire hazard, and if sleeping possible injury or death.

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9:57 am EDT
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Sears service, fraud claims

Sears Sold me a new carrier Furnace in January 09 . The sales people were extremely high pressure and promised Sears rewires all electrical connections with a new installation, . They also provided a five year maintenance agreement which they never gave me., I had to request and finally received nine month later. It is not a maintenance agreement but an extended warranty. so the $200. plus a year I would save was a lie., they just came and provided their annual maintenance and cleaning and charged for a new filter, which has always been a part of a MA. in addition all work is sub contracted and we have found many issues regarding the quality of the contractors. There appears to be no screening process to become a sears contractor. I would never buy a home improvement from Sears again.

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doa70
Toms River, US
Sep 26, 2013 5:05 pm EDT

If you are reading this please, please, PLEASE do NOT do work of any sort with Sears Home Improvements. Keep reading for our distressing story.

Contracted with Sears Home Improvements to replace flooring and countertops in kitchen. While we realized they were pricey, the convenience of dealing with a single "trusted" name along with 0% interest for two years sold us on going with them. Along with countertops was to come a new under mount sink and faucet set. Almost immediately after signing the contract we were unable to contact anyone regarding scheduling. When the contractors Sears hired to do the various work showed up they were poorly informed - ie the countertop installers knew nothing about the faucet set and did not have one. I managed to contact our sales person who confirmed another contractor would be out later in the day to install the faucet and sink. The faucet and sink were installed several hours later however we noticed once the plumber left that the faucet set was broken and needed to be replaced. The following day we began to see bubbling in the flooring that had been installed (vinyl product). We spent weeks trying to get anyone to call us back other than our sales person who while responsive himself was completely unable to help. It seems that right after we signed our contact our assigned Project Manager from the local office was terminated from Sears so there was no one working in that role to assist. Finally I spoke with the flooring contractor about two weeks after we notified Sears of the issue and resolved that issue. While I received two call backs over an eight week period from the local Sears office we never received a new faucet nor spoke with a plumber who could assist. Altogether it took a total of 12 weeks and the involvement of the Chicago Better Business Bureau, which is where the home office of Sears Holdings is located, to get any kind of response regarding the faucet. Finally after three months we are able to use our kitchen faucet.

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justmyself01
Anytown, US
Jan 21, 2012 3:11 am EST

@Searsub you are correct . A lot of the reps first of all do not know what they are selling. Every project is a case by case basis. There are things they don't notate or put in writing like on the contract or for notes. When you are a sub for Sears, you agree to their labor rates that is in the contractor packet. Sears is good as an additional source of income if you are a contractor. Before, in the good old days, installers could live off of Sears money only and didn't need anyone else. And trust me, those project managers and administrators sitting in those offices aren't making much either, we get paid crap too and we have to do what we are told. Sales men do lie, some worse than others, but a lot of them don't know what they are selling.

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Searsub
, US
Apr 15, 2011 9:01 am EDT

contractors do have a background check, and anyone who works for them does as well, that includes criminal and credit, But the contractors dont make hardly any money subing for sears, sears keeps the majority of all profits. The sales constantly lies about things and makes promises that arent even relayed to the contractor. all in all, your better off with a decent company, that will save you 30 percent, with the same quality!

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justmyself01
Anytown, US
Dec 23, 2010 3:01 am EST

@Erin whatever we end it here. LOL. Done.

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justmyself01
Anytown, US
Dec 23, 2010 2:37 am EST

You would make an excellent speller!

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justmyself01
Anytown, US
Dec 23, 2010 2:32 am EST

@Erin, I was curious because I'm an employee from Sears and I had a comment on it if he did that's why I asked. @The love fist it's a lot of small print and BS in it. Bottom line, after 30 days services (not HVAC installations) they will charge you $100 to come (some managers waive the fee) and for the MPA check ups, you have to call and the techs take forever and a day as well.

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justmyself01
Anytown, US
Dec 23, 2010 2:05 am EST

To the lovefist II, do you work for Sears? Noticing you are saying "us"?

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Sears drip pans

My Husband & I purchased a range in July. The very first time using it, the drip pans were chipping, and staining. I contacted Sears, who sent me new drip pans. The same thing happened the first time using these! I called and told them it had to be the finish---obviously they were not sealed properly. They were very rude to me, insisted I could get a new stove if I paid $150 restocking fee. That wasn't acceptable.
I took the drip pans to the Sears store in Morehead City to see what they could do. I requested different drip pans, not a new stove. We found that the "new stove" would have the exact same drip pans--which are defective! We'd be in the same boat. The people at the 800 number were very rude to me--insisting I couldn't have an upgraded drip pan just because I wanted it. This is lunacy! They want me to return a stove, replace it, and reinstall it, only to have the same problem again! The manager at Sears promised on 2 occassions that she would try to get the $15 stainless steel drip pans I wanted, and call me back. I didn't hear from her the first time---I had to call back. She promised she'd call that Thursday--her day off---after checking with her boss. I never heard back!
What has happened to Sears? We have bought many items from them, but to be told a defective item is what I must put up with--unless I could come up with $200 to $300 more for a different stove?

This is unacceptable. The people at the 800 number were rude! The Manager at Sears Morehead City was kind---just never followed through. It is now October, and no answers!

We will think twice before buying, or recommending Sears to one of our four grown children, or to Friends. I need answers.

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Sears faulty installation of windows and siding

In 2002, I had Sears home improvement install windows and siding on my home. The windows sills were installed incorrectly and therefore water ran into my home and ruined the brand new drywall and paint on the interior of the home. On July 17th 2010 I contacted Sears home improvement about repairing the defective siding and windows. It is Now OCTOBER 13th 2010, and nothing has been accomplished. I spoke to Mellisa Kirkland in july and have attempted to work with her towards resolution. After calling so many times I cannot count, two contractors coming to my home, Dealing with regional tech manager Scott Reinhold, Nothing has been done to fix the issue. I finally spoke to Betty, Melissa Kirkland direct supervisor (which by the way she fought connecting me to), TO GET SOMETHING GOING TO FIX THE FAULTY CONSTRUCTION DONE TO MY HOME. She was able to contact Scott Reinholds manager to get approval to get the contractors out to my home to repair the issue. I still have no date or time they will be to the home, they stated they will only fix the area being affected by the water damage. Meanwhile the same process that was used on the windows that are leaking was also used on the entire house, which means sooner or later the rest of the windows in the home will leak. I do not think that Sears has compitent contractors that can handle this assignment. I would like to have someone who can get this issue handled to contact me directly. My home phone is [protected], My name is Charles Kilmer, address of 21 scotchtown drive, middletown Ny 10941

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Scott Reinbald
Rocky Hill, US
Mar 14, 2012 8:28 pm EDT

Mr.Kilmer is an idiot. He neglects to tell the whole story and leaves out the fact that he had additional work done by a hack contractor that caused his leaky windows. Mr Kilmer pease state facts when you make bogus and unfounded accusations.

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KPen
, US
Feb 01, 2011 9:13 pm EST

Scott Reinholdt was absolutly fabulous when we had our home re-done a couple of years ago. His knowledge and decision making left my husband and I worry free. Construction is never problem free, that is just not realistic, but his project management skills were top notch! I would call Scott in a second for our next home improvement project. Thank you Scott!

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Sears - employee complaint

The way this company treats its employees is disgusting. I don't know how the owner of the franchise can sleep at night. Threatening people's positions of employment with them is in know way motivational or going to make people happy working for them. They need to get their prioities strsight. They should be glad they get any customers at all instead of the...

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Sears item not received by delivery date

I purchased a pool table on 9/16/2010 from sears online. My scheduled delivery date was 10/1. when i did not get an e-mail with the tracking number i called customer service. I was given the 3rd party vender phone number and told that i need to call them, because they have my table and was hung up on. I called again another day and spoke to Veronica a supervisor who said she would call me back and never did. I called again and spoke to yet another supervisor Laura who did call me and e-mail me back but with no progress other than they contacted the vender and are waiting for a call back from them. I am so disgusted with this whole thing. Where is the customer servise? Are you telling me that NO one at sears can find out why this has not gone out to me yet or get it done? After being a
sears customer since the 1980's i've never been so disappointed with them. It is just awful that no one seems to want to go abouve and beyond to figure out what is going on with this order. The order # is [protected]

Baspatti

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Sears no longer good

On 10/6/2010 I went to the k-mart store to purchase a toaster oven, toaster, blender, a couple of pans and other items. When I went to pay they were going to charge me $29.99 for the toaster oven but when I went on line to see if k-mart had a toaster oven it came up with a price tag of $26.99, so I went to k-mart to purchase the items. The manager was not in so they got a woman patty who said she was the acting manager and rudley she told me that the k-mart store does not honor the prices that are on line k-mart.com. I couldn't understand why k-mart would go online to scam the public to come to the store and get ripped off. I left all the merchandise at the customer counter and the arrogant acting manager patty (Whom should'nt be an acting manager for a garbage shed), said that's the way it is, have a nice day. And I left the store.
I have dealt with k-mart for many, many years and never would belive that they would scam the consumer like this. And k-mart has the odasity to have a motto such as this:
Kmart.com is dedicated to providing our customers with a superior level of service.
Well that sounds like a bunch of bull*. I am so disappointed with kmart and I assure you that there are many consumers that agree. I know that this has no effect to you but in time you to will be out of business.
My name is sal mastrelli and my e-mail address is [protected]@gmail.com. My cell number is [protected].
Oh, and by the you and your acting manager at kmart have a nice day.

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pobarjenkins
Minneapolis, US
Oct 07, 2010 10:29 pm EDT
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Is it possible that the price online was for online shopping only, for that day only, for certain areas only, or for certain colors only? There are many scenarios here as to why they may not have honored that price. Though the manager should have been kinder to you.

Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

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