The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Sears / ridiculously unsafe craftsman lawnmower

1 United States Review updated:

On 05-19-06, Ii purchased a Craftsman LT100 riding lawnmower. I used the mower twice w/o incident. On the evening of 06-19-06, my wife awakened me to tell me that there was a problem with the mower... As the mower had been sitting idle on my carport, I had trouble envisioning what sort of problem there could be. She then informed me that it was leaking gasoline and that the fumes were almost overpowering. I immediately decided that the first order of business was to get the mower away from the house and off of the carport... I reached over and put the mower in neutral, and while standing on the LEFT side of the mower, attempted to push it backwards... The bottom edge of the mower deck housing rubbed against my foot about 1 inch above my left ankle, lacerating my foot to the bone... There was blood everywhere instantly... I immediately grabbed a towel and applied pressure to stop the blood loss... I refused to go to the emergency room after once the bleeding was stopped, but I DID go to my regular PCP the next morning for a tetanus shot and 3 stitches... As I see it, there are 2 problems with this mower: a faulty leaking fuel tank, and a ridiculously unsafe, razor-sharp edge in an area where a person is repeatedly required to place their feet.

As a footnote, let me add that the management of this Sears Outlet has been VERY rude, belligerent, uncooperative, and has repeatedly failed to keep their word as to returning phone calls when they promised... They also attempted to replace this mower with one that had been used and damaged.

  • Tony Mcgee's Response, Jul 25, 2017

    i have had this charging device for a year only used it once. now it wont charge when i plug it in. how do i get it repaired.

  • maheen butt's Response, Sep 07, 2017

    without giving out all the information to the customer. DO NOT BUY.

Sort by: UpDate | Rating


  • No
      23rd of Nov, 2007
    0 Votes

    so let me get this straight hahahahaah wow one sec ................ ok so u have an accident on your lawnmower ??? because what you were still half asleep??? and you called the store?? for what a bandaid???? im not sure were you are going with this one but wow!! i have seen it all now ! if there was leaking gas ummmm thats definately a problem ... take care of your lawnmower!!! and keep wifey away from it !! also FOR THE LAST TIME PEOPLE STOP BUYING FROM OUTLET STORES JESUS crimeny!!!

  • Ma
      3rd of Feb, 2008
    0 Votes

    cmon noob cycle ... try READING the posts b4 u decide reply. U made up an accident on the lawn mower -- Tim calling the store for "band-aids'? And you're insinuating his wife had something to do with the gas leaking. Where are YOU going with this?

    Thanks for the info Tim ~ Sears has gone to the birds!

  • Mp
      30th of Jan, 2009
    0 Votes

    How to operate a riding lawn mower:
    1. place motor in appropriate area.
    2. Mount mowing device.
    3. place key in ignition.
    4. turn key, start engine.
    5. adjust settings for optimum performance.
    6. drive through designated mowing area
    7. once done, turn key to off position
    8. dismount
    9. walk away, SCRATCH FREE.

    Don't post your stories of failure on the INTERNET, they will get you dominated.

  • Da
      14th of Aug, 2018
    0 Votes
    Sears - denial
    United States

    I have been approved many times before why iam being denied now? It says it doesnt go by credit. the last time i was approved for 1200 and now nothing.

  • Da
      14th of Aug, 2018
    0 Votes
    Sears Kenmore Oven - Kenmore Model: 665.95025101
    United States

    Broiler turned itself on in the middle of the night and would not turn off. I had to throw the breaker to keep it from setting my house on fire.

  • Su
      15th of Aug, 2018
    0 Votes
    Sears Brands - Kenmore water heater
    United States

    I bought the kenmore water heater from November 18, 2012. Still 4 month left in warranty but I called many time to customer service they told me they don't provide service in the area I don't have hot water from more than week and when I called the customer service they transferred from one department to another department

  • Ma
      16th of Aug, 2018
    0 Votes
    Sears Master Protection Agreement - Refrigerator Ice Maker freezes in large block and normal maintenance
    Las Vegas
    United States

    We had a service block of 8 to 12. 12:20 came by so I called to see what may be happening. Was told they were on way, so I decided to wait. 1 came along, called and they said they'll come by 2:45. Long story short, never showed until 5:26! 9.5 hours and NO ONE contacted me, it was I who called to inquire what was happening. Just honor warrenty.

  • Ch
      20th of Aug, 2018
    0 Votes
    Sears Canada - products warranties

    My home phone getting unknown phone calls saying they are working on behalf of Sears sold products warranty and asking us to pay $150 to keep our product warranty alive.

  • Bi
      21st of Aug, 2018
    0 Votes
    Sears - Laundry Center
    United States

    Clothing gets snagged in upper drum gap opening leaving black marks. Gap is way too wide! Sears techs won't acknowledge there is a problem on two occasions even took apart and reassembled saying there was no problem but the gap is still there causing black marks.

  • Di
      28th of Aug, 2018
    0 Votes
    Sears Brands - Automatic shipping of kenmore water filter #9081
    United States

    My name is Diana BARNETT.You keep shipping this filter.I don't need one . I have one on hand . I want to return it and money refunded. Also get me off the auto shipping. My phone #9512188486. Email address is 6325 Jade St Jurupa valley, CA.92509.

  • An
      1st of Sep, 2018
    0 Votes
    Sears - Micro
    United States

    Would not replace micro even after more than 3 visits as required in contract. Obnoxious as they come for a year or so. Finally took them to court and received more than double what they offered.

  • Ro
      6th of Sep, 2018
    0 Votes
    Sears Brands - refrigerator
    United States

    Sears promised me a $300.00 refund for a new damaged refrigerator. They never paid me even though I have proof from consumer affairs in California.
    I wrote the BBB which sent my complaint to Chicago where they were of no help at all.

  • Jo
      10th of Sep, 2018
    0 Votes
    Sears Home Pro - Airconditioning /unable to get a hold of anyone
    North Hollywood
    United States

    We received services from Sears Home Pro, initially they were really helpful but now that the job is done and we are having some issues, we cannot get a hold of anyone! We called, emailed 3x, called again and we were given the run around. HORRIBLE!!!
    We have been emailling Richard Saunders and Daniel Gross

  • Ma
      19th of Sep, 2018
    0 Votes
    Sears - snowblower
    United States

    SCAM. Poorly trained sears employee scam people into leasing the machine with the promise it will be ours after certain amount of payments.

  • Fl
      15th of Oct, 2018
    0 Votes
    Sears Brands - Refrigerator cysts water filtration cartridge
    United States

    I no longer have this refrigerator and want to cancel any further orders and return this part for a credit on my account.

    Cartridge 469915
    sent to:
    Carolyn Robinson
    20 Willow Oak Rd West
    Hilton Head Island, SC 29928
    USPS Tracking #:1Z A35 6X7 YN 3890 9898

    Should I return it to -
    IRC 8961
    1500 Roe St.
    Dallas TX 75216

    How is the postage paid?

  • To
      21st of Oct, 2018
    0 Votes
    Sears Brands - Die hard 1150 portable power battery charger mod. # 28.71688-swc1410
    United States

    i have had this charging device for a year only used it once. now it wont charge when i plug it in. how do i get it repaired.

  • Ro
      23rd of Oct, 2018
    0 Votes
    Sears Brands - unauthorized credit card charges
    Panama City
    United States

    I called on Friday 6/23 and updated my credit card information because I had ordered a new card, and at that time I paid my account in full which was $115. The person I spoke with said that caught me up to date on two payments that I had missed due to a change in card. On Saturday 6/24 there was a new charge on my card for $75 for another payment.

  • Ja
      27th of Oct, 2018
    0 Votes
    Sears Service Contract - LG 55" TV
    United States

    Wall mounted. Refused to do service. Re-scheduald for Oct. 11. No one came.
    I want my 2 year warranty refunded so we can hire someone else. Tierd of hours on phone to no avail. Jacquline Fontes. 747 214 3193. Address: 11755 Gilmore st. Apt. 211 North Hollywood, CA. 91606. Over 53 years with Sears & now horrid service & communication.

  • Je
      31st of Oct, 2018
    0 Votes
    Sears Brands - Refrigerator Elite
    United States

    complaining about Kenmore Elite refrigerator model 795.77542600..serial # 711KR00237...MFG date 2007.11

    issue is light inside frig overheating due to staying on when door is closed. Light fixture became so hot the plastic covering over light melted.

    my name is jenny biggs

    10337 South State Route 48

    Loveland Ohio 45140

    cell 5134701837

  • Iv
      11th of Nov, 2018
    0 Votes
    Sears Master Card - Credit Card
    United States

    I have requested 3 times in the apst week to have a card sent to my daughter, basically send my card, . add my daughter to my account.

    3 times they ahve sent me the card to my house instead of the address I gave them over the phone.

    3 times this Filipino customer service in teh Philippines has failed me.

    Incompetent [censored]s.

Post your comment