[Resolved] Sears / terrible customer service
I have placed two diff orders for the same item and have both been messed up not by me by sears, one small item and they can't seem to get it right.
Sear Customer service is Terrible it seems when you call to Complain about any service no matter how big or small they act like it is no big deal, it's just we are sorry so we made a mistake deal with it, PLEASE you are customer service and you are supposed want to please you customers so they keep coming back to your store, very disappointed.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Sears Brands Customer Care's Response, Dec 29, 2010
My name is Scott and I'm with the Sears Social Media Support Team. I'm reaching out to you to offer assistance and extend an apology. I'm terribly sorry to hear of the trouble you've encountered with your order. I know how incredibly frustrating it must be to have to face this kind of trouble. We'd like to help look into this for you. At your convenience please contact my office via email at firstname.lastname@example.org so that we can assist with resolving this issue. Please provide us a contact number and we will call you at your convenience. In addition, include your screen name (Kenzafan) in the email so we can reference to your case.
Social Media Support Team
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