[Resolved] Sears / oven door glass breaking spontaneously
I have a 2 year old Kenmore electric range model number 790 [protected]. The other morning we heard a LOUD boom only to go into the kitchen and find out the glass oven door had completely shattered and glass was all over the floor. The unit was cold and had not been used in over 24 hours. After making several phone calls to Sears and Kenmore, being disconnected after 45 minutes of being passed around, I was told Sears would have to come out and look at the unit. A few days later and 59.00 Sears informed me that they did not know why this happened but it would be 226.00 to fix. When I asked if it would occur again the serviceman did not know. I showed the repair man the spider cracks on the bottom of the oven and he said they were unrelated to the door breaking and that ALL self cleaning units have spider cracks due to the high heat used in cleaning. Since then I have looked at many self cleaning units in friends homes and none have cracked bottoms. So far no one will tell me why this occurred and take responsibility for what sounds like to me a defective unit. I am thankful my children were not standing in from of the unit when the glass exploded.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Sears Brands Customer Care's Response, Dec 30, 2013
Thanks for taking time to post about the shattered glass on your oven door; we definitely see how this is of great concern for you, your family and pet. We strive to provide quality products and member services and we are concerned about the oven not meeting your expectations. My name is Brian and I am a member of the Sears Social Media Support team. After reading your post, I would like to take this time to offer our assistance. At your earliest convenience, please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name (OldDominion), to reference your post to email@example.com. Again, thank you for posting and we look forward to speaking with you soon.
Social Media Moderator
Sears Social Media Support
Sears Brands Customer Care's Response, Jul 06, 2014
The safety of our members is extremely important to us, as is the safety of the products we provide. We'd like to assist with your stove issue. Please send your full name, mailing address, and phone number (associated with purchase) to firstname.lastname@example.org. If possible, please also include a link to this thread.
Sears Member Service
Sears Brands Customer Care's Response, Jul 07, 2014
First off, we're glad to hear everyone is alright. The safety of our members and of the products we provide is extremely important to us. We'd like to help. Please send your full name, mailing address, and phone number (associated with appliance) to email@example.com. If possible, please include the link to your post.
Sears Member Service
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