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2.3 2932 Reviews

Sears Complaints Summary

944 Resolved
1987 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2932

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3:06 pm EST

Sears ongoing refrigerator issue

We purchased a Kenmore Bottom Freezer Refrigerator with French doors in November 2017. In June 2018 we noticed that the left door had dropped and would longer latch into the slot that allowed the doors to close. We called for a repair and were given an appointment. The day of the appointment came and went and when called they said they had changed the date to a week later from the hours of 1-5. We had received no call about his change. The technician finally came and had a very difficult time getting the door to lift back up to where it should be but he did finally get it to work. Well...the door is doing exactly the same thing despite our efforts to remove items, like milk, from the door thinking the weight might have been part of the problem even though we were assured that wasn't the cause. I have called service repair and because we elected not to buy an extended warranty they feel we should pay for this ongoing issue. If it was a different problem than this ongoing issue I would be happy to pay for the repairs however this is a problem that we've had with a new refrigerator. We purchased a Kenmore because we have always been pleased with the quality of their products. When the repairman tells us that he hasn't seen this issue before and really struggled to get it fixed that tells me there is something wrong with the unit we received. My daughter has a brand very similar to this one but made by another company and has never ever had issues with her doors during the three plus years she has had the refrigerator. I don't feel we should have to pay to repair the door every six months on a refrigerator that is a little over a year old! Why should it be the customer's responsibility to fix a recurring problem in a new appliance? If you buy a car and there is an issue that occurs during the warranty period and they don't figure out how to fix the problem they will repair the issue at no cost to the customer because it is an ongoing problem that was brought to their attention during the warranty time. We are totally disgusted that we elected to choose what we felt was a top line product from a reputable company/brand.

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11:29 am EST

Sears ring repair

On 10/18/18 my fiance and I purchased a wedding ring as it's what we could afford right now. I purchased the lifetime care plan and left the store elated and excited. About a week ago I noticed a small stone missing from my ring. I immediately went to MyJewelryRepair.com and filled out all the required information so that I could ship my ring and have it repaired. When I clicked next it said in red, "no warranty exists for this product". I have called Sears Customer Service and N&G Jewelers who does the repair and no one can help me.
When I call Sears they don't know what to do and N&G Jewelers reached out to corporate December 5th and still have yet to get an answer. I love my ring and feel so frustrated and emotional as all I want is for it to be fixed.
I called the nearest Sears location and was told a manager would call me but he never did, I have called them now several times and get no answer, I even left a voice message on the answering machine. All I want is my ring fixed, can anyone help me or offer any suggestions that I haven't tried?

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12:47 pm EST

Sears dishwasher repair

My dishwasher went out before Thanksgiving the repair guy came out and said he would order a part it would take 3 to 5 days today is 12 December and I just received the part now I am being told it would be 7 January before the repair man will be out to repair the dishwasher everyone in anyone that reads this message please do not order no parts from sleeve you can see by the bankrupt thank you

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1:55 pm EST

Sears repair service

So back in April I had a minor issue with my oven, had a tech out and problem was resolved and paid via cc on April 27th 2018 and the $89.00 charge cleared on April 29th, 2018 I can prove this via bank records. Six months after the fact I receive an invoice that needs to be paid for $89.00 to Sears for the same service I already paid for. I dispute it and get it resolved supposedly. I was told I would no longer receive an invoice and it was a mistake via my last phone call. Now, I get an invoice dated Nov. 15th 2018 for the same charge I was told was already resolved. I call and they still try to say I owe $89.00. I refuse to pay them twice and they are threatening sending me to collections. This is by far the worst customer service I have ever seen. I will NEVER BUY OR RECIEVE ANOTHER SERVICE FROM SEARS AGAIN.

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6:16 pm EST

Sears kenmore elite refrigerator

Sears Complaint number - 6094473
I purchased a Sears/Kenmore refrigerator. The compressor and condenser failed on the unit on October 13, 2018. A repair technician came to the house, charged us $179 and ordered the parts for warranty repair. 3 weeks later, the repair man came out, installed the new parts and left. He said it was working. We paid him the remaining $200 for the service call. The next day, the refrigerator was registering 60 degrees in the freezer. The new parts failed. The repair man came out 5 days later and said the unit could NOT be repaired. He called his management and they authorized a replacement. 8 weeks later we have no resolution. The "customer service" people in Manila tell me the approval for the replacement has been approved and I need to send a copy of the original bill of sale. I have sent them via emails and fax multiple copies of the bill of sale and they say they never received it.
I know Sears is going through bankruptcy, but they promised me a replacement and nothing has happened. I have all the paper work to support this claim. This is a typical email I get everyday regarding the case (6094473).

Thank you for contacting Sears Member Services. We appreciate the opportunity to assist you.

Upon looking into your case I checked the details that you have eligible for the replacement of Refrigerator. But we are unable to find the sales receipt to process your request. kindly FAX us the original purchase of sales receipt of Refrigerator to process your replacement request further. FAX number is [protected].

Sears appreciate your patience and cooperation in this regard.

If you have any questions or need further assistance, you may reach us at [protected], Mon-Sat 8am-9pm CST & Sun 10am-6pm CST.

Please help!

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Update by Ted Cart
Dec 10, 2018 6:17 pm EST

Sears Complaint number - 6094473
I purchased a Sears/Kenmore refrigerator. The compressor and condenser failed on the unit on October 13, 2018. A repair technician came to the house, charged us $179 and ordered the parts for warranty repair. 3 weeks later, the repair man came out, installed the new parts and left. He said it was working. We paid him the remaining $200 for the service call. The next day, the refrigerator was registering 60 degrees in the freezer. The new parts failed. The repair man came out 5 days later and said the unit could NOT be repaired. He called his management and they authorized a replacement. 8 weeks later we have no resolution. The "customer service" people in Manila tell me the approval for the replacement has been approved and I need to send a copy of the original bill of sale. I have sent them via emails and fax multiple copies of the bill of sale and they say they never received it.
I know Sears is going through bankruptcy, but they promised me a replacement and nothing has happened. I have all the paper work to support this claim. This is a typical email I get everyday regarding the case (6094473).

Thank you for contacting Sears Member Services. We appreciate the opportunity to assist you.

Upon looking into your case I checked the details that you have eligible for the replacement of Refrigerator. But we are unable to find the sales receipt to process your request. kindly FAX us the original purchase of sales receipt of Refrigerator to process your replacement request further. FAX number is [protected].

Sears appreciate your patience and cooperation in this regard.

If you have any questions or need further assistance, you may reach us at [protected], Mon-Sat 8am-9pm CST & Sun 10am-6pm CST.

Please help!

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4:25 pm EST

Sears contractors

I have a new house with a home warranty from American Title.
My dishwasher broke, they promptly and politely set me appointment with SEARS contractor for Monday noon to 4pm. (Answer phone or they won't show).
I recieved recorded reminder from SEARS Sunday night.
I kept phone in hand all day.
At 4pm I called SEARS, lady said he is on his way.
At 4:40 I called SEARS back and was rudely told they aren't coming, how about Friday.

American Title Co. called Sears and were hung up on.

DON'T USE SEARS

I won't help them with their bankruptcy.

Angry and disappointed!

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11:17 am EST
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Sears master plan protection agreement

Sears tech has been at my home 4 times since November 3, 2018, & my dryer is still not repaired!
We are tired of parts being ordered & Sears cancelling initial order & reordering parts, & we are tired of waiting weeks for parts to be delivered! We are also tired of then having to setup repair appt & having to wait even longer.
We were without our dryer for the entire month of November! Found out last Friday that Sears should have paid for me to rent a dryer during this time. All I was offered (& I took it) was a check for $50 to help cover cost of using laundry mat! Really!
Everytime I called Mstr Plan Agree telephone # to get status of parts order, all CSR would tell me is that "order is in process". That rehearsed answer is BS!
We are also tired of techs coming to our home to install dryer parts & dryer is still not repaired!
We are requesting Sears submit a voucher to us for us to choose a new dryer to replace our current one that Sears has not been able to repair properly.

All our appliances were bought from Sears: Dishwasher, double ovens, refrigerator, microwave, cooktop, upright freezer, washer, dryer, full size refrigerator in game room, 2 bar refrigerators. When service has been needed in the past, techs were able to install new parts & correct the problem.
That is no longer the case. Sears customer service has been thrown out the window & all Sears wants is for customers to buy their appliances & Mstr Prot Agreements then give you the "run around" when service is needed. Having to call the Phillipines when you have an issue with an appliance is ridiculous.
Sears needs to give me a voucher for a new dryer to replace the one I have that they are not able to repair but I imagine that will take "an act of Congress" to get resolution!
Sears is definitely not the customer oriented company they used to be. Now all they care about is their bottom line!
Will be surprised if Sears contacts me to repair my dryer.

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In Allison Park
, US
Dec 15, 2018 7:31 am EST

This could be MY story! My sears kenmore washer has had the same delay and unresolved problem. We have all our appliances and furnace “covered” under the yearly maintenance agreement. I have always been disappointed in the entire process from scheduling to diagnosis, to parts coming, and multiple techs working on the repair. I just posted my complaint here on this site after reading this. I hope sears addresses their poor customer service before they lose all their business!

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8:20 am EST
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Sears customer service

I'm going to make this short and sweet...
Never buy a mattress from sears! Pay that extra amount of money somewhere else because sears customer service could care less about your complaint! Saving you from a headache and heartache! Cs will beat around the bush and will drain you until you break down in tears trying to explain your problem! Say away from sears!

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8:39 am EST

Sears kenmore stove drip pans

At sears I ordered drip pans, but do not fit right. was told I could not return at sears. had to mail it back to diy, no place on line address. thanks have order number for you. diy repair parts order #[protected]. [protected]@juno.com kenmore wb31k5024 range drip pan (chrome) for kenmore genuine original equipment manufacturer (oem) part$44.70 kenmore wb31k5025 range drip pan for kenmore genuine original equipment manufacturer (oem) part$16.57
Ssin: a028737476

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5:56 pm EST
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Sears credit card

I wanted to update my kitchen so I thought I'd get an estimate for refacing the cabinets and new countertops. After going through the finance options I declined them and told the salesman I'd just go to my bank and borrow the money at a lower interest. Well when I get to my bank they tell me that Sears open $14, 100 in my name. How did an inquiry turn into a line of credit ? This is very shady and now my debt to credit ratio is up and I have a new account on my credit. I was going to borrow the money to get the cabinets and countertops but with a new account I can't. Now after this shady business I will not purchase anything from sears !

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Update by Jaredjdean
Nov 29, 2018 6:00 pm EST

I will get LifeLock involved !

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12:44 pm EST
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Sears maytag bravos x washer model# mvwx5ooxw2

We purchased this washer in 2014 and currently have an active Master Protection Plan. In the past year alone sears has been out numerous times to replace the same exact parts. We are currently waiting on our 3rd Motor, Actuator, misc parts to be replaced for a 3rd time within this year. We are told our contract needs 3 of the same parts repaired within a year to meet the lemon policy. This criteria is impossible to meet as Sears repair time frames have been greater than 32 days. Our current repair is scheduled for 12/18/18 which is 45 days from when the repair man came into our home on 11/03/2018.
In the last year we have dealt with wrong parts being ordered, forgotten parts being ordered and cancellations on behalf of Sears repair. We are also not always provided with a repair receipt when sears leaves. We have gone without this washer for more than 98 days this past year. This time frame does not include the times in which we called in the service order. We also do not have all the dates that they have been out within the year due to Sears leaving without providing a service receipt. This is just from what I was able to get from customer service and 2 dates I found in my file via online. This washer sits more being NOT used that used. Master Protection customer service does say that Sears has 21 days to repair a part to which we have exceeded each time a repair person has been out. When a repair person comes out to fix the washer they discover it cannot be fixed as a part was not ordered by initial repair person. For this reason Sears claims the initial service order has been completed and they start another claim from when they do get it correct.
I am beyond disgusted with Sears Customer Service and the Cooperation should be appalled. We are a very large family and pay $100 when going to the laundry Mat. This means in the past year we have gone 14 weeks ( that I can actually validate) which is $1, 400 being spent at the laundry Mat. This 14 weeks does not include the past years with this washer as well as the other times repair man has been out within this year.
Like most families money is more than tight and we go without necessities on a daily basis. Having to pay this much in wash this past year has been more than devastating to our family. Money saved for Christmas was spent doing wash.
Sears repair has given responses that make sense to them according to said contracts but the reality is they are thieves. The website for repairs claims great costumer service and gives multiple reasons why consumers should use them for repairs/extended warranties. I hope consumers do their research before purchasing anything through Sears or affiliated business such as Kmart.
It is common sense that consumers would NEVER purchase a product if said product could not be used more than half the year due to failure. Buyer beware and please do not use Sears to purchase any products from this Cooperation or affiliates. Their contracts are written to get them out of providing customer service. My kids will go without this year while these Cooperate Executives enjoy just 1 of their many homes this year. It is beyond disheartening to know that thousands of complaints by consumers are going unnoticed by Cooperate Executives while families are left out in the cold and going without basic necessities because of pure incompetence by Sears Repair Services.

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6:37 pm EST

Sears kenmore elite french door refrigerator

We purchased this appliance in October of 2013 with a 5 year extended warranty. On November 23, 2018 I found the refrigerator suddenly quit working. There was power but it wouldn't cool. I called Sears only to find that the warranty had expired on October 22nd. I had 2 separate service people diagnose the problem and both said that there was a coolant leak and it could not be repaired. Apparently there is an issue with these refrigerators losing the coolant for no apparent reason. These refrigerators are expensive and used to be top of the line now you can figure on replacing them every few years. The Kenmore Elite dishwasher we bought at the same time was replaced 2 years ago, I'm very disappointed with Kenmore.

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James M Price
, US
Dec 01, 2018 2:33 pm EST

I’m starting a class action suit against Sears because it seems they’ve know about this issue for years—especially, LG compressor issues that are installed in Kenmore Elite Refigerators.

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1:00 pm EST

Sears sears kenmore elite refrigerator - failure of product and service

We purchased a Kenmore Elite Refrigerator directly from Sears several years ago. This is a LG unit branded to Kenmore Elite (model [protected]) This is a french door bottom freezer and we purchased top of the line and from Sears based on past experience with quality of product and service. We even spent the money (foolishly) on the extended service plan. Boy were we WRONG.

The unit has completely failed 3 separate times - first one with in 6 months of purchase, second in the year after that - that time they replaced the complete processor board/brain of the unit due to known issues. The unit has failed again now kindly out of warranty. Sears service has been terrible, they are challenging to get service scheduled, (first time it broke was 1 week before christmas and they told me they could see me in mid Jan for diagnostic!). They are quick to charge for service and diagnostics but slow to respond with resolutions. It took months to get parts and have them installed the last time.

Now we are out of warranty, the appliance has been marked by Sears/LG as recalled. DOE has filed against the energy star but I can't get answers or resolution - only offers to do another extended service contact for 50$ per month and initiation of 100$. One customer service rep said we might be eligible for replacement if Tech confirms. But then tech didn't seem at all like that was going to a chance in hell that would happen. Sears provided Tech came today - had no service history on the unit and then proceeded to say he couldn't even do the diagnostic with out it being plugged in for at least 24 hrs. No one at sears stated this was required! with the unit not working it is leaking water when running so we had un plugged it, Plus who the heck would keep a dead machine plugged in? Just begging for the motor to seize or something and burn down the house?! really Sears?

Being without the fridge is a terrible burden on our family - it costs us more in the food we had to throw away, the eating out we have to do since we can't keep any perishable foods and the added costs we will likely to have to pay to fix it.

A fridge is not a disposable purchase. You don't spend 3000$ to have this headache and to turn around and need to spend that in a year!

I get it shame on me for being foolish enough to buy from you!

WHATEVER YOU DO DON'T buy this fridge OR any appliances from Sears unless you like to stress yourself out and have money to burn.

BethC

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1:24 pm EST
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Sears kenmore washing machine

We've had our Kenmore washing machine for almost 5 years and have had problems from the get go. Most recently though, it's not washing correctly. Called and got an appointment within a week. Tech was great but said he had to order parts. He even called me directly over the weekend to come out and try out something else to see if it would work. It did not, so we had to wait 2 weeks for parts. He got them and came over to fix the issue. I had just done all of my laundry at the laundromat, so it was a couple days until I did another load. Once I did, I realized it was still doing the exact same thing. Not washing correctly, making a loud whirl noise during spin cycles. Great! So I call back and get an appointment for another tech to come out. He comes out (I know this guy... he's fixed my washer previously for an earlier claim). He says it's this problem, not what the other guy fixed. He has to order parts and they'll be a while. Fantastic.. just what I wanted to hear. Call to make an appointment once all the parts came in and the lady on the phone says the earliest she can do is ten days out.. I tell her absolutely not! I've already waited over a month.. this is [censored]! Surprisingly, she has an appointment for the next day. The tech gets here and doesn't really know what's going on at all. He puts in the parts that were there and in his notes wrote ‘no water leak'... there never was a water leak! So he leaves and I go to do a load of laundry... now it's not working right at all.. now the lights aren't on when they're supposed to be, no washing at all, and soap still left on top of the clothes at the end of the cycle. So, not only is my washing machine not fixed after +6 weeks, but they're breaking it more! Never have I been so appalled at customer service. I've had numerous conversation with representatives and only one was pleasant and apologetic... it's not my fault that your product is garbage.. I purchased the warranty to protect myself from this. +6 weeks and counting... you've definitely lost a few customers over this. We'll see if appointment 5 after 7 weeks will do it... I'm almost certain he'll have to order parts.

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12:09 pm EST
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Sears kenmore elite refrigerator

Good afternoon,

I bought a new Kenmore Elite refrigerator about 5 months ago for $3, 000. For the past 6 weeks now, the refrigerator has not been working. I have contacted Customer Solutions numerous times and was given case number 6082465. I also spent 2 hours in the store pleading with the Store Manager Richard McGregory (Memphis, TN) to replace the unit but was told that only Customer Solutions can approve. I called Customer Solutions and they said that a replacement can only be approved if the Sears technician documents to "replace".

A Sears technician worked on the unit 11/19/18 for a few hours, called both the Stack department, and LG and stated the unit cannot be repaired and must be replaced. I called both the Sears benefit dept. and Customer Solutions this morning and they are awaiting notes from the technician to replace the unit. I was told by a technician manager that the refrigerator will be replaced and that a credit will be issued for a new replacement through Sears only. The replacement is currently being processed in another system and we need to wait 48 hours for a phone call. I spoke to a member of the benefits department who explained the replacement process as well.

In the meantime, my family spent the Thanksgiving without a working refrigerator. To make matters worse, we financed the unit through Sears credit card and are still paying for it.

My family has spent numerous hours on the phone with Sears Customer solutions. At one point, a Sears Customer Solutions Supervisor hung up on my wife. A separate Sears Supervisor was laughing at us when we called the line. We have lost well over $400 on groceries on two separate occasions due to this issue. Unfortunately, we won't be compensated for any food loss since we didn't purchase a protective agreement through Sears.

Our only ask at this time is for Sears to quickly expedite this issue for resolution We were told that Sears will issue a credit to allow us to purchase a new refrigerator although our preference is for a full refund. As of this morning, customer solutions is reaching out to the technician department for an update on the replacement. We were told to "wait another 72 hours."

This will be my last attempt to obtain resolution from Sears regarding this issue. Next steps will include outreach on social media networks and if needed I will have my attorney intervene. I also have contact with a local news channel in Memphis who would gladly share my story.

We have been loyal Sears customers for many years and are truly disappointed with the product and the followup customer service. Any assistance you can provide for resolution is greatly appreciated.

Sincerely,
Nader Khalaf
901.237.2031

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10:01 am EST

Sears kenmore washer

I purchased a sears kenmore washer model # [protected]. I was under the impression that Sears had the best products. It is completely rusted around the bleach area. I followed the instructions of a rep, sanding it & used touch up paint. That worked for about a month. It is now rusting to the point a hole is coming. What can you do to fix this problem?

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12:45 pm EST

Sears unauthorized credit card charges

Since September, 2018, I have helped my elderly parents make calls to Sears to CANCEL their service agreement. They have way overpaid over the years for these, and now have decided they no longer want them. So, we have called and called, spoken to different person each time. They keep saying they will send this in writing within 7-10 business days, but we never receive the letter. Meanwhile, charges have been placed on a Sears Mastercard through Citi Bank and we cannot get this cancelled. My parents do not have this card, they cannot recall having this card, and this needs to be cancelled. I am their daughter, their POA because they cannot hear, mom has dementia and dad is on oxygen, I help them with their bills and such.
Thank you for any help you can give.

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6:46 pm EST
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Sears me more elite refrigerator

I payed $99 for Sears to come and diagnose the problem with my ice maker on my kenmore elite refrigerator. They told me that it was a broken icemaker and it would cost $153 for part and $361 for the labor. The service rep spent so much time on the phone I was able to look at the cost of the part from sears parts direct ($132) and the estimated time and difficulty of the repair (10 to 20 minutes to remove and replace the part). And chose to do it myself. Indeed it took a total of 15 minutes to replace the part, but that did not fix the problem. It turned out that is was a broken water intake value. Which I replaced my self.
Sears refuses to refund my $99 fee for incorrectly diagnosing the problem.
Never use sears service.

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5:52 pm EST
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Sears je more elite

First - I have purchased numerous kenmore appliances in the past 40 years - in 2012 I bought a kenmire elite french door, freezer bottom refrigerator in stainless steel - it was beautiful - and I was very happy for a few months - but then I needed service - I had bought the extended 5 year warranty - so no problem - they came and told me they would replace it with a brand new machine - so great - in march 2015 it quit working - so I cleaned up the messs threw away a freezer and refrigerator full of food - called for service - they came and told me the system
Had failed completely and so - new machine - great - november 2918 - now my extended warranty purchased in 2012 for the original machine has run out - but the refrigerator is only 3 years old - again cleaned the mess - three away a ton of food - and called for service - I asked to use the kenmorr connect - one of the features I bought the machine for - is no longer used / it was a great feature - you called and then held a phone up to the refrigerator so it could tell the diagnosis - then when the technician came he would have the parts to fix the unit in one service call - anyway later I found out sears still supports the feature only if you have an extended warranty - grrrrr - I was never told -
So in the past 6 years I have had 3 kenmore elite refrigerators - high end and expensive / fail - I called customer service - where I got no service - they said to bad - I asked to speak to a supervisor - was told one was available - then I asked for a call back - later I got a call from lory - who said nothing they could do - she told me she was the highest level escalation officer for customer service - I asked where she was located - answer "off shore" I thought sears was an american company - so I asked for an on shore phone # and contact - I was told they could not give me that information - what - no phone contact in the usa for sears - no one to appeal to 3 refrigerators in 6 years and so sorry - nothing can be done but did I want them to come and do some new windows or home improvements - I was treated like it was normal to have 3 lemon refrigerators in 6 years - I had originsllly purchased the extended warranty - but who would think 3 fails - now the extentened warranty has expired - but my current machine is only 3 years old
Sears is not the company they used to be - kenmore is not a brand to trust-
I am so disappointed

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3:24 pm EST

Sears master protection agreement not honored

I wanted simple performed on my range and it all turned to me not being able to use my range at all. I called for a schedule appointment with Sears on October 10, 2018. Tech arrived and before he did the maintenance I told him my display figures have been fading. (I should not have said anything and let him do the maintenance, then tell him about the display) Lazy tech stated why do maintenance when I have to order the part. No, he could have done the maintenance, he was lazy because he had to do maintenance on my Refrigerator and did not want to even bend down to vacuum out the bottom of it. We had to supply our vacuum for him to do it. Unbelievable.
Anyways, the tech ordered the part. I just got the part November 7th, another tech came to install the part and do the maintenance on the 10th. Because of my past experiences with the Water Heater tech, (I have to tell you about the incompetence on that) I was very hesitant to let this guy put in the part. I should have went with my instincts and I am very upset that I did not. The Range tech tried to put in the part but the display did not give beeping sounds when you press any of the buttons. So a part that I had to wait for a month is now defective. This tech had to order another part. I did not think about the holidays coming up until after the tech had left. So now I am livid. I am calling Customer Solutions, Protection Agreement Benefits, and have not received any solutions what so ever. I wanted to get help in rushing the order for the part being that this is not my fault and I am being inconvenienced. NO resolution and no help in getting a rush order on the part.
That is not all. Had the water heater technician come to check on the water heater. While he was doing his testing he stated now is the time for you to say you want me to change the temperature on the Water heater. I told him it was fine there is no reason to change. Sure enough after he left the hot water was barely hot. So I called for another appointment the service rep told me to turn off the water heater and turn it back on. I refused because I have a Master Protection Agreement. I expressed to him I wanted a water heater technician to come back out. Now this is the same guy. I told him he must have done something and I told him he did not need to adjust anything. SO he goes and says I can make it hotter for you. I told him do not burn me. That is exactly what he did. The water turned out to be so hot my family could not stand it. So now I have to waste another Saturday for him to come out. We call the tech because when he came the last time I still had his phone number in my phone. He sounded irritated and stated that well I wanted it that way. That was not true because I told him not to burn me. Then he stated well you know you can change it yourself. And that is exactly what me and my daughter did. I was not confident in what I was doing so I called for another appointment for them to check it out. That is why I have a Master Protection Agreement. When I made the appointment I told the service rep I specifically said I did not want the same tech. Yet, when they rescheduled me they gave me the same tech. Unbelievable, just because Sears is going bankrupt this is not a way to treat existing customers.

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Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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Sears contacts

Phone numbers

+1 (847) 286-2500 +1 (800) 665-2127 More phone numbers

Website

www.sears.com

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