Sears
reviews and complaints

My son took his car (we just bought this car for him a few months ago) in to get oil changed and tires rotated and he drove it about 4 mi and he smelled something horrid coming from under hood... No oil. He then had to purchase 4 qt of oil to put in the car and it all came right back out. Needless to say his car had to be towed home because it wouldn't run. I am disgusted at this problem... It has costed us time, stress and $ all because of someone's lack of service at sears automotive~ we are in the process of detaining an attorney but in the meantime the "manager" at sears wants us to have the car delivered to sears so he can look at it. This should not have happened and my poor son has no transportation to work and back now.

Bought one of Sear's top of the line Platinum car batteries in February of 2017. Expensive ($266.00) and came with a 4-year free replacement warranty. Tried to return the battery yesterday, and was told that even though I had the receipt, they couldn't do anything since their computer system was down. I was told to check back with them during the day, to see if the system was up yet. Since I couldn't get anyone on the phone there, I made two other trips to the store - system still down.

Returned this morning (830am, ) with receipts and battery in hand. Told them again what I stated yesterday, battery won't hold a charge. They said that they had to test it...which apparently means they have to - you guessed it...charge it. I asked how long it would take them to determine that it won't hold a charge...they don't know. Now, the battery is still at their shop, on the charger for four hours, and they are telling me that they will have to keep it until it charges fully so that they can test it. Incredible. Now, due to this holdup, I will probably have to go buy another battery from another company so that I have use of the vehicle.

Customer service at this firm is a joke. I will no longer shop there...ever.

My computer had a virus I brought it in and was told that a quote would be given to me in a few days. Two weeks passed and there was no word. I called them to find out what the status of my computer was and I was told they lost my paperwork and that was why they could not call me. In either case they told me that the Virus could not be repaired without erasing the computer. I then asked how much it would cost and they would not give me an estimate only a range of up to $300.00 of which I said was excessive in either case we were able to agree on almost $200 for the repair! I did recieve my computer back completely erased all my data destroyed and yet it was still slow. I installed some software to try and fix it my self and one menu in the software indicated if I was interested in deleting my temporary Internet files "yes" "no" or "view" the files. I chose to view the files to see what I was deleting and to my complete surprise my entire directory was filled with PORNOGRAPHY. When I looked at the file dates I saw they corresponded to the period that the computer was residing at PCW in Orange CT. I did not even bother to call them on the issues because it would have been apperant that no one there would even consider accepting responsibility for the content. I am just posting this complaint to warn others as to their shady employees.

On Saturday 11/28/08, we had tires changed for the winter at sears in Muskegon. On Monday after picking up my grandson from school one of the tires on the drivers front came off. The guy that serviced us never apologized for what happened. My grandson and I could have lost our lives. The road were really bad. I also had to pay for towing!

Sears does not stand behind their claims of customer service and support to military veterans, “committed to improving the lives or our customers by providing quality services products and solutions that earn their trust and build lifetime relationships” (About sears holdings http://www.searsholdings.com/about/)

In september 2017 I ordered a set of 4 kumho mt-kl71 tires. I called sears to personally talk to a person and place my order, which I did. The person that took my order told me the number of tires in stock! The person that took my order also told me that I would have my tires in no more than 2 weeks! The 2 weeks mark arrived and I had no call about tires, so I called and they said it would be another 2 weeks, however they assured me it would be in in 2 weeks! This went on many upon many times until they started saying you will have them in november. When november came around still no tires, they assured me they would be in sometime in december. This happened another time then they said march, “they will start production and the tires will be available”. I just got off the phone with the manufacture kumho tires and the date is march 18th 2017 and they told me “they have no idea when they will even start manufacturing the tires it will at least 90 days! I have paid for a product sears has accepted my money back in september 2017, this in my opinion is something that customer service should have fixed. This is a uni-lateral mistake on sears part not mine as the customer, I have paid for a product which I was told how many were in stock and assured I will have them in 2 weeks. It is now march 18th 2017 sears automotive customer service has told me they will not correct this error. I have gone to sears corp. To file a formal customer complaint and after many phone calls they refuse to help me! I needed tires on my suv in september when I had ordered them because tread level was very low. I have been stranded in the snow since and have been forced to catch rides with various people whenever possible out of fear that my tires will cause and accident and possibly kill or injure myself and or any other drivers on the road!

My husband trusted Sears Automotive. We were having issues with a grinding noise from the left wheel on our Toyota Sienna van. He was hoping to receive great care with this company. It is a good example to show how you get what you pay for. Even if it seemed lest costly to use Sears over Toyota it was definitely not. We had Sears fix the tires but about 8mos later (past the warranty timeline) we began having the same issue. Brian brought it back and again we were charged about the same as the first time. Our van is currently being used by our 17yr old daughter along with my husband and it concerns us that the service we obtained can affect the lives of our kids. We began having the same issues again. This time we were so frustrated we brought the vehicle to Toyota and were informed exactly what I thought, the service they provided at Sears was poor and kept causing the problem to return. It showed that the axle nut was loose causing free-play in bearing and hub. The manager at the automotive end of Toyota told us that the bearing showed the previous mechanic had problems getting it off or on because it showed dents where they must have used something metal to bang it back into place. I am so upset and do not know where to turn. How can companies get away with this stuff? We do not have the funds to pay for three car services costing over $2, 000.00. I have hoping you can help. My name is Mary Traynor.

On 6/19/11 I took my 2017 Outback into Sears Saugus, MA to have them remove my snows and remount my all-season tires. The car is only a few months old and in perfect condition. I picked up the car and stopped on my way home. When I got out of the car, I saw the rear tailgate and noticed a fist-sized dent on the bottom of the tailgate. It was not there when I dropped off the car and I was in the car the entire time until I saw the dent. Therefore, I am 100% certain the damage was done by Sears' technician. I am dealing with them now. they keep insisting that I bring the car in, but say thta they haven't identified any video of the car being damaged. They did say that the papers when I brought it in based on their walkaround showed no damage. Hopefully I can bring it in this week and they will agree to reimburse me for the damage.

To whom it may concern:

Friday morning at approximately 9am maria bell took her 2017 dodge caravan (Green) to the fannin street sears automotive for an oil change and transmission fluid service. During servicing she noticed they took off in her vehicle for what seemed over 15 minutes. After the servicing she heads out for thanksgiving weekend in austin, texas. Driving through giddings, texas, the van jumped out of gear at a stop light and would not excelerate. She pulled into a gas station and the attendants advised her that there was transmission fluid covering the engine and the dipstick was not closed, was half way out. The 2 men at the gas station told her the transmission fluid was overfilled.

She then called sears on fannin in houston where she had the van serviced and jay hart from the fannin sears told her to go to the nearest sears, which was in pflugerville, tx. She broke down again 2 miles before pflugerville and called sears pfluger?) and spoke with a man named harold, he sent a tow truck to where she was broke down at 35 and 620 cross streets. The van was towed approx. 5 pm. Harold from sears said he would not check out the van because it was too late and she would have to wait until the next day (Saturday). They suggested she rent a car from avis at sears automotive.

Maria waited all day saturday for sears to call her regarding the van. At approximately 1:30 pm she called and spoke with ricky drake from sears. He told maria he found no fluids on the engine, and that the van had the right amount of transmission fluid in it. Ricky drake also informed maria at this time that she was "lucky" that he sent a wrecker and he would refer her to a transmission shop in the area, and that he was not going to help her with the van.

Maria once again called houston and spoke with jay hart and he informed her that he had to have someone else call her. John mulumbya (Heavy accent) with sears loss prevention in houston fannin was hard to understand on the phone conversation. Maria kept asking for him to repeat his name as a loud beeping noise was occuring in the background and she could not get his name. He began yelling as she kept asking for his name and he said he would not be able to help her if she did not cooperate. She tried to get him to spell his name and he began yelling again. She got jay hart back on the phone and got his name from him. Jay hart also informed maria that she would have to go through an insurance company and would have to wait until monday. She asked the name of the insurance company, jay hart put her on hold for approx. 5 minutes. And he came back on the line and said he would have to find out the name of the insurance company and would call her back, no phone call back.

Sunday morning, maria began to wonder who jay hart was, a manager? He portrayed a managerial conversation with her for two days and never once let her speak with anyone in authority. She found out who the manager of fannin sears, george dishman, but never spoke with him. All along, aaron brighton was the receptionist answering the calls and never connected maris bell to the manager, only to jay hart and leaving her on hold repeatedly for long periods of time thoughout the weekend.

Maria believes that sears should be responsible for the towing of her vehicle back to houston as well as repairs. This has cost her her entire holiday weekend.

She is still in austin waiting on some relief and a good word from sears. She has no access to a computer and is in a small town.

She looks forward to a response as soon as possible.

Maria bell [protected]

Date August 10, 2017
First let me start of by saying I have been a sears loyal automotive customer for 30 years. Most of my wonderful experiences come from San Diego where I have spent most my life. I recently got stationed in Long Beach, CA with my Job, (I am a Federal Law Enforcement Officer) and Sears Automotive, in Cerritos center is where it all changed for me. Here is my story.

On June 19th I took my car in for an oil change, . Robert, in service, informed me I needed 4 new tires and an alignment. I approved the work and waited. After the car was finished Robert showed me a broken bracket on my rear sway bar for my 2017 Saturn SC2 that needed to be replaced. He said the part was discontinued but Sears did a lot of business with a wreckage yard in Wilmington and could get the part in a couple of days. I contacted Robert on June 22nd, after not hearing back from him, he said he found the part, would pick it up, and to call him tomorrow. I called the next day to find out the bracket he picked up was for the wrong side (Right instead of Left)
Robert said he would call me when the part was available. I called Robert a week later, on June 30th after still not hearing anything about the bracket, Robert was unavailable. I left a message, and another, and another, a week goes by and no response from Sears. On Wed July 11th I finally decide to talk to Ron, the manager. Ron apologized and explained to me how Roberts’s wife has been sick. He assured me he would find out what’s going on and call me back. No call back from Ron. I called HIM back on July 17th, left messages, and messages and messages and still no call back from Ron ( the manager) I finally got a hold of Ron July 27th ( just by pure luck he happened to answer the phone) Ron again apologized for not getting back with me and for Robert, and the personal problems he is having. I was told that Robert has the part, he did pick it up and it is the correct one. Ron then informed me the Bracket is in the back of Roberts’s car and he will find out when the bracket will be at the shop so I can come in. I was told Ron would call me back the next day. I called Ron the next day at about 3:30p (after not hearing from him) and was told he had left for the day. I got a hold of Ron a week later on Aug 2nd, Ron again apologize, explained that Robert hasn’t been to work all week because his wife had surgery and it didn’t go well He then informed me, that Robert would be coming by tomorrow, and he would make sure the bracket was left at the shop. Finally I said, I asked Ron if I could come in on Sunday Aug 5th., (as it’s my only day off). Ron said yes and looked forward to meeting me on Sunday.

Sunday Aug 5th.- I checked the sears website for store hours. The website gave the hours of Sunday 9-6. I showed up at 8:50, hoping to be the first one in. When I got there the sign on the window said Sunday 10-6. So I waited for a hour with many other people who had the wrong time from the web site as well. It’s now 10:00am and the doors open, I am the first one in. I am greeted by an employee named Carlos. It seems Ron was not working that day, nor was Robert. I explained that Robert had left a bracket for my car, in which I needed installed. I would also like an oil change (at this point I was due for another) and an alignment. After searching and waiting for another 30 minutes, Carlos tells me the part is not there. I told Carlos I was going to walk over to the mall, and if he could please call Ron (the manager) and find out where the part is, so I can get everything taken care of today.
I received a call from Carlos at 1:37p informing me my oil change and alignment are completed, but the bracket could not be installed because it was the wrong one, Carlos said it was for the right side instead of the left. He said he couldn’t get the part until tomorrow because the auto parts store where it’s located is closed on Sunday. I told Carlos he must be mistaken, we went through the whole wrong part issue over a month ago, and I was assured it was now the correct bracket. Carlos said it could be delivered on Monday when the store opened. At this point I am completely frustrated and quite frankly don’t believe anything Carlos is saying. I walk over to get my car, and ask Carlos if I may see the “Wrong bracket’ Carlos Said NO Its not here, it’s gone. The Auto parts people came and picked it up, and a new one will be delivered tomorrow. I then said to Carlos, “so you’re telling me, a part that was discontinued and only available at a wreckage yard is now suddenly available, and a auto parts store which isn’t open today came out to pick up a part which was never theirs to begin with, to bring it back to their store, which is closed.” Carlos said yes that’s exactly right, I asked him for the name of the person and the place that picked it up. Carlos quickly became very angry and argumentative, said he already told me and wasn’t going to tell me again. Carlos then reiterated that the part will be here first thing in the morning. At this point I’m done with Carlos and ask to speak with a manager; this is when I met Jorge (The Asst. Manager) I explained everything that has been going on the last 46 days. I informed Jorge the bracket is probably still in the back of Roberts’s car and how I feel completely disrespected and lied to by Carlos. This is complete nonsense about the wrong bracket. How it wasn’t there that morning then it was; now it’s gone, discontinued, not, blah, blah, blah. I told Jorge I could take my car anywhere, but I come out to Cerritos, from Long Beach just to take it to Sears, because this is a place my family and I have trusted. Jorge apologized saying he hasn’t seen any alleged bracket and knows nothing about it. Jorge informed me that Ron would be in, first thing Monday morning and to give him a call.

Monday Aug 6th I called Ron at 10:00a, he evidently spoke with Jorge and apologized for my rough day on Sunday. Ron then proceeded to explain to me that the bracket that Robert had left on Sunday was the wrong one according to Jorge. I stopped Ron in mid sentence and informed him he must be mistaken, we did the whole wrong bracket thing a long time ago, and when I spoke with Jorge he knew nothing of the bracket and hadn’t seen the bracket, I even mentioned how Jorge called it the “alleged bracket” He again apologized and said Jorge, Carlos or Robert aren’t in, but he would find out what’s going on and call me back.

After hanging up the phone I now had a very bad feeling about Ron’s integrity. He went with the same fabricated story that Carlos tried sell, and to go as far as make up another story about Jorge. I can’t help but wonder if this whole lie was Ron’s idea.
The time is now 4:20; I haven’t heard anything from this morning, so I call. Ron tells me Robert will be in at 4:30, he will talk to Robert and call me back in 10 minutes.
I receive a call from Robert at 5:15. Robert was great. .Robert informed me that he has the correct bracket which he picked up some time ago, but that his wife had surgery and he hasn’t been to work in over a week. Robert then told me the part has been sitting in the back of his car. I told Robert( at this point, the only one I trust) about all my drama with Carlos on Sunday and how Ron assured me he would have you leave the bracket, Robert apologized and said he never was told to leave the bracket, or that I would be coming in on Sunday. Robert then told me he would be in at noon on Tuesday I said I would be in at 12:30 to give him a chance to settled in.

Tuesday Aug 7th I show up to Sears automotive at 12:30 Robert is not there I ask to speak with Ron. Ron won’t come out to talk to me, instead relays the message that Robert is running late and should be here by 1:00. So I wait. Robert shows up at 1:00, gets working on my car and within an hour, the bracket is on. I wasn’t charged for the installation of the part only the part itself. I left an extremely unhappy, and unsatisfied, and disrespected customer.

My anger was never really about the bracket. This is about Trust & Integrity!
I honestly don’t know how you’re going to fix this, but something needs to be done, the way I was treated is completely unacceptable.

Bought a cartop carrier and was told it was water resistant, it wasn't . Upon my return home I tried to return it, I say try because the manger put a charge on my account of the same amount as the refund I had requested. So not only did I get charged twice for the carrier Sears has the carrier and I cannot seem to get this resolved. To top it off the manager was extremely rude and when I called and asked for his supervisor the assistant manager supposedly refunded part of my money not that is has shown up in my acct yet and said he couldn't refund the rest until he spoke to the manager. I can guarentee I will NEVER do business with this particular Sears again and to add insult to injury I had several people ask about the carrier and would have purchased it had been waterproof as the salesman stated so you not only lost my business but that of others as well!
Elizabeth S. Hunter

This same thing happened to my husband. He's now looking for a reputable dealer who will provide shocks and keep their word if they give us a warranty. It would seem to me that if you sell a "lifetime" shock; you should certainly realize that the shock will give out before the vehicle. If they were going to change their "lifetime" warranty they should have honored those already paid for and made the change from the point of their decision on. We also will "NEVER" shop at Sears again.

I hope you contacted Sears directly. This website won't do that for you.

You can contact Sears at the link below - use the "contact us" link on the page.

http://www.sears.ca/gp/browse.html/ref=sc_bb_l_0/190-1491440-0846136?ie=UTF8&node=16378531&no=16397001&searsBrand=core&me=A10FHFRJZ0GJG3

I will never deal with their online services again. I am in Montreal Canada, and after having ordered an item, the delivery company called 3 hours earlier than the delivery was expected a grand total of 7 times in a row, waking up my 2 year old. Not to mention, it was from a strange display name, so i didn't answer it, dismissing it as either harassment or a wrong number. I called Sears about an hour later, and they told me that there shouldn't be an attempted shipment, because the order never went through. Literally 5 minutes after that call, I went outside, opened my visa statement, and saw they had billed me for the item! I called them back and they asked if i wanted to reschedule a delivery... I told them to shove it and cancel my order. They refunded me a week later the incorrect (less than the original) amount, and that same day, UPS attempted to deliver the returned item to me! Talk about disorganization! I am royally pissed!

I am so disapointed with Sears once again. I have not shopped them and for years and gave it a try last week because I wanted to order a toddler bike on line and pick it up assembled. the person I talked to said EVERY BIKE comes with free assembly so I ordered on a Sunday and he also said they were available at my local kmart, I would get an email and be able to pick up that day. I called the Kmart on Monday as I had never received an email but saw that my credit card was charged. The person at kmart said indeed my order was there in a box! He told me that bikes under 20" are not assembled. Mine was 10". I talked to his supervisor for confirmation of that stating that was had been ASSURED by sears personell that our bike would be assembled. I went to Kmart and bought the same bike ASSEMBLED for $10 less and called for a refund from Sears and emailed my complaint. I havent gotten a response in 48 hrs but this morning KMART called to tell me that my refund is in cash at their office. they were unable to return the credit to my card! what a hassle and so not worth it

Giving the way Sears does business and treats there employees this does not surprise me. I myself was fired from this crap hole company the day before Thanksgiving after I was diagnosed with RA. I am a widowed 27 year old mother of an autistic 5 year old. If they would do that to someone like me, I am not shocked they would steal their customers money as well. During the time I worked there they pushed, pushed, pushed us to sell those rebates. And we had people coming in all the time wondering why they were screwed out of their money. Do not trust Sears. Especially the one located in the Alderwood Mall in Lynnwood Washington.

I had made an appointment on line well in advance. I was called two days prior and was told that they had two others appointments scheduled for that time and would have to change mine. I went ahead and accepted because that was the day that I was going to have my 17 month old grandaughter. Our appointment time was during her nap time and she was fussy. The photographer did her best, but it was VERY hot in there. I asked if they had any fans and they did not. My grandaughter is very hot natured and does get fussy when she is hot, so it just made for a very unpleasant event. It was almost unbearably hot even for myself. Then when we had to look through the poses, it took forever. I picked very quickly just to try and hurry, so spent more than I should have for not good photos.

I completely agree with you! I also live in Abilene, and recently visited the studio. My 2 yr old was very fussy as well and only managed to take 6 shots and then told me the same thing "let's just see what we have". She was really nice, even though my kid was NOT happy. But I was the only customer at the time...And I don't think it was intentional, but their main power to their computers went down and I waited about 30 minutes for them to get it figured out. So 6 shots. 1 dissapointing good pose. Really good prices. But will I ever go back again? Probably...
Just a thought: next time you want to complain and post it, make sure you use spell check ;)

~Lynet :)

I TRIED TO GET ON THIS SITE TO ORDER LAWN MOWER PART. I HAD MODEL SERIAL AND PARTS NUMBERS I COULD NOT EVEN GET INTO THE PROGRAM TO PLACE MY ORDER. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED AND MY BROTHER-N-LAW HAS HAD THE SAME PROBLEM. NOT ONLY CAN YOU NOT GET PARTS FROM THE LOCAL PARTS HOUSE THEY DO NOT HAVE A CLUE WHAR YOU ARE AKSING FOR. MORE THAN ONCE I HAVE HAD TO GO TO A LOCAL LAWNMOWER SHOP TO GET PARTS. I DID CALL BY PHONE AND THE PARTS ARE SUPPOSE TO BE COMMING. THE YOUNG LADY WAS VERY NICE AND I EXPLAINED THE COMPUTER PROBLEM. I HAVE BEEN A SEARS CARD HOLDER SINCE 1971 BUT I WILL SOON BE TAKING MY BUSINESS ELSE WHERE. AND DO NOT TRY TO BLAME IT ON THE ECONOMY THIS HAS BEEN GOING ON LONG BEFORE THIS. U.S.COAST GUARD RETIRED. DUANE W. GALE

It's actually a good thing that sears shows all of the add-ons. It's actually a way to change items to fit your needs. At discount tire and Costco, they automatically add things in, and you are still paying for them even though it says that it is free. The reason Sears does this is because there are many options to suit many vehicle types. There is a chrome valve stem option, and a regular rubber valve stem, also there are long and short valve stems, and high pressure stems for those who drive trucks. We can package everything together so that it looks like how costco sells them, because when customers see that there are OPTIONS they freak out and walk out because we are charging for too many things. I didn't think that it was a bad thing to give someone options, and we just put the ones that are tailored to each customer in so that you as a customer don't have to decide between the 20 or so valve stems options. Here's a hint: when you are tire shopping, use the exact same tire and make sure you are looking at tires with the exact same speed ratings. Also, look at the total price with EVERYTHING (road hazard, balancing, installation, valve stems, etc) Sears can and does beat Costco on several tires, and what they don't, they do price match. There are some tires that are branded differently, but are in essence the same exact tire, Sears will price match for a comparable tire also, so that the customer is always taken care of. Please if you have a problem with the service charges, do some homework, or ask to be shown around the industry. I do this for my customers and I have had 97% customer satisfaction feedback and most of my customers come back to me because I educate them about their purchases and exactly what the difference is when they buy from sears. I have noticed that a lot of people want a price of just the tire not realizing that tires at one place will be cheaper while installation is more expensive, and vice versa. And will not listen to me when I tell them that they need to look at the "whole" picture with installation and valve stems and road hazard.

I bought a new refrigerator from my local sears store. Told it would have free delivery. Then after I agreed to buy was told it would be a rebate. I paid the additional $65.00 sent in the papers, but guess what four months later no rebate. A person or a companies reputation will grow or diminish with their ability to do what they say. Sears had a great reputation. It has in my eyes diminished to a shoddy company and not one where my money will go in the future.

Sears, like many American retail chains, is in financial trouble. The reason they use the rebate system is to give them time to hold your money in order to make interest on it. The onger they hold it, the more money they make. I had the same experience myself recently. I will never make another major purchase from Sears again.

At this point I would advise you to send a complaint form to your state's Department of Consumer Affairs or Attorney General, depending on how your state handles these matters. This form can usually be downloaded from the internet. Attach a simple letter. ALSO SEND A COPY OF EACH TO THE SEARS REBATE CENTER IF YOU CAN FIND AN ADDRESS. If an address is not avaiable, send and email via their website and let them know that you have filed a formal complaint with your state. This might speed things up a bit.

We purchased a washer, dryer and refrigerator at Sears on March 2, 2009. We expected 2 rebate checks, one for $75 and the other for $797. After 4 months and many phone calls, we finally received our $75 check. Interestingly enough, we have yet to receive our $797 check almost 6 months later. Today I called the rebate customer service center, and they said that it would take 21 business days to process the re-issued check and another 4-6 weeks to actually receive the check in the mail. This is the second or third time I've heard this before. And back in May they supposedly sent our checks to the wrong address. When I asked them about this, they stated "We sent the check to the address listed on the rebate center", as if I don't know my own address. And the 800-number listed on the website for inquiries for the rebate center is not a valid number. Shady!

DO NOT BUY ANYTHING FROM SEARS!

I had same bad experience. After I mailed the $75.00 I checekd on line. It was there for processing. Than after a week I checked the information for $75.00 deliver status, I could not find any information, and the 800 number they listed is no longer valid. Just wondering, is this a Marketing scam for consumer. I double I will see my rebate back.

If sears can not do the rebate, just said it up front. Other retailer offer good service.

Joyce

Yes rebates are a bit of a scam. I purchased a refrigerator at sears and was given a rebate form for delivery charges. Waited 3 months, checked status and was denied. Reason was I bought during a sale. The rebate form does not mention this - when i called rebate center they knew this and agreed with me that the rebate doesnt say anythign about this yet it is rejected.

Go shop at home depot or best buy...

I purchased a double oven from Sears in Feb 2009 with a 10% rebate ($289.00). All of the paper work was filled out the same day, submitted online. They have indicate recieving and matching up the paper work but can't seem to sent out the rebate (in the form of a debit card). You would think Sears could mail the rebate out in 4 months. They post your bill to your account in FOUR HOURS.
Sears is really playing games (hope you get the rebate soon)with its customers. They are doing a lot more damage than good with the rebates. The rebate needs to be deducted at the time of purchase or you may NEVER get it.
Good Luck

I am having the same problem as Sears Installers did not comply with local HVAC code and installed the drain line into sewer line, which backed up and totaled the Heating unit. Sears agreed thier contractor made a mistake and was willing to pay half of the replacement, which I declined. They are responsbile for the installation to code and currently looking for legal representation, Denison Texas

September 5, 2009, my husband and I went to purchase a mattress/box springs with the 50% off sale. We found a great buy and proceeded with the clerk to the computer. She was very helpful, asked all the right questions, and I gave her a check to pay cash. She rang the transaction and asked us to check our personal information so the delivery man would be sure to have the correct phone number. She handed back our check and said it was an electronic withdrawal and the money had intantly come from our account. Our cell number was incorrect, so she went back into the computer to correct the cell and voided the entire transaction.

She corrected the phone number and asked for another check. I commented I thought the money had already come out of our account. I was told when she accidently voided the transaction, the check was voided and went back into our account. Reluctantly, I wrote another check and it was declined due to duplicate trnsactions back to back.

At this point she did not know for sure what to do. We had now been purchasing this mattress for 25 minutes and still had not finished the deal. She mentioned a credit card - we had the cash for this set aside and did not way to add it to a credit card. I gave her my debit card - BIG mistake - and the deal was closed. She assured me we had not paid twice.

We came home, went online to check our account and nothing had come out yet. Went back into our account on Monday and there was one $955. purchase. We were very pleased. Went back online Tuesday - and there was a second $955. purchase.

We immediately called the bank - they confirmed it was the purchase, but Sears had to correct it. My husband called Sears, talking with someone in the business office and was told it would be corrected. Wednesday - both charges were still out of our account.

We live about an hour from Sears so headed to the store to get the problem corrected. The clerk was there and very apologetic, took us to the business office and the store manager was out to lunch - having just left and would be gone for 1 1/2 hours. Now we had just drive one hour to get there and chose to pass the time running errands in a nearby town, where we again stopped at a branch of our bank and were told they could not do a thing. We were told the store manager would call us upon her return. Almost 2 hours later she did call. She was very adamant there was nothing she could do but wait for the check that was voided to run it's course and the money would go back into our account. She had checked with the check tracking company and it would take at least 7 working days.

I explained we did not have unlimited money in the checking account and what would she suggest we do when other checks made their way back to the bank, bouncing due to insufficent funds? Then there would be the late fees not only from the bank but from the companies returning the checks. Then the bad credit history due to bouncing checkes - what should be do? She stated she understood perfectly - offered to pay the fees since it was obviously their error- but she could not just put our money instantly back in the bank by sliding our debit card the way it had instantly come out.

She again stated nothing - absolutely nothing could be done and we would just have to wait. So - it has been 7 days today - that is only 4 working days however, because of Labor Day Holiday. Our bank states it could take up to two weeks to have this transaction reversed by the check tracking company.

The mattress/box springs were delivered yesterday - but we have been so preoccupied by spending all our time trying to get our $955. back we did not notice if they were even comfortable. We have 30 days to decide that - and if we need to return them we pay the return delivery fee, plus 15% stocking fee. Now you tell me where we go with all of this? Several years ago we stopped shopping at Sears because it seemed that every purchase had some kind of complication that it took endless energy to straighten out. Some old habits are just not broken easily. Hours have already been spent trying to get our money back from their admitted error!

Last year, I purchased an item of clothing (for a gift) with my Sears credit card. I paid off the balance in two monthly payments. Sears then kept billing for an unpaid balance. After corresponding with them and their refusal to budge, I notified my state's Office of Attorney General. They notified Sears/Citibank about the complaint and after much ado, they could not get the matter resolved. Since I'm not wealthy, I feel the only thing left is complaint websites such as yours -- a way to air my complaint about Sears/Citibank, thus giving them some negative publicity.

I purchased a clothing item and used my Sears card to pay for it. In two payments, I completely paid off the balance. Instead, Sears double-billed the original amount. Since Sears/Citi Bank refused to clear up the matter, I filed a complaint with my State of Washington Attorney General. I am angry that even still, it shows as a negative on my credit report and I don't know what else to do other than air my complaint against them on websites such as this one. Is anyone else having experiences such as mine?

I had a similar situation in Brunswick Maine recently. I bought my husband's chainsaw, and wanted to split the payment between debit and charge cards. The cashier had no idea this was not possible so the entire payment came out of my bank acct. When i protested, he told me this was not so, and I should not worry. But I continued to protest to complete the transaction, and the cashier tried to back out of the transaction, only to realize the computer would not let him as I had gone too far in our transaction. After phoning numerous superiors, a man on the phone told him to "unplug the machine" to void the transaction. And he did! He then told me the transaction was completely nullified and I will need to purchase the chainsaw again, using a gift card and a credit card. So, I bought a gift card, used it as my cash contribution, and then gave my Visa card for the balance.
The next day, I found a debit charge to my bank account online. Called the mgr immediately and she said not to worry, the charge would come off in a day or two, kind of like it was a cyber charge 'ghost' in the machine that would work itself out. Another day later, no deletion of the charge. I called again and demanded my money back. The same mgr again told me the charge would come off automatically, now suggesting up to a few days was typical.
I went down to the business office and had to not only argue with the mgr, but also with the operations mgr, and be put on the phone with a customer solutions expert who had not clue in hell what was up.
The mgr told me she would review any overdraft fees if they occurred as a result of this error, but that was it. They could not give me money and then be 'out the money twice' if the other charge disappeared! So I was supposed to trust Sears to do the right thing without any paper trail or written admission of error or money due, but I was not entitled to the same courtesy or benefit of the doubt. When finally I said, "Fine, and are you going to pay for my groceries til your error is fixed?" that is when the mgr issued me a credit to my debit card, which by the way, two days later is yet to be registered by my bank! Thank GOD for overdraft protection!

We discovered our food in the freezer thawed on April 4/09; called an electrician on Apr 6 who told us the compressor was gone ; on April 8th before taking the freezer to the dump called Sears who advised that only the seal around the top of the freezer would be covered under warranty. We found the freezer book to find that our warranty covers the problem; called Sears and were advised a Technician would be in on April 14th. Technician was in and charged $80.00 for a service call; not here 20mins and also advised food lost would not be replaced! We lost 60 kg of food totaling $412.00. We were advised that the compressor would be replaced at Sears expense and we bought the freezer May 25, 2004; we were advised that the cost of the compressor plus labor would far exceed the cost of replacing the freezer. The freezer we had before was 25 + yrs old and this one isn't 5yrs old; what gives? I have been a Sears customer since the 1970's and EVERY appliance, lawnmower, snowblower, TV's, VCR's mattresses, hose has been purchased from Sears. We are looking for compensation for food lost as Sears appliance covered under warranty is your responsibility (perhaps not the total amt but at least 50%). I have read complaints from other Sears customers who are likely no longer Sears Customers and very upset they were not treated fairly; I certainly hope this won't be the case with our complaint. We don't carry maintenance agreements as the yearly cost would cover at least 2 or 3 new appliances if they broke down!

I purchased a plasma TV last year. Like a lot of people they convinced me to purchase an extended maintenance agreement to the tune of $500.00. I called to schedule the annual service as recommended. The representative was okay but when he went to schedule the visit the times are limited to Tuesday and Fridays only. Then the time frame is from 8:00am to 5:00pm. (all day) with no guarantees. So in short I paid $500.00 for a maintenance contract that is going to cost me an addition $200.00 in lost wages to be able to use.

I ordered a shop vac from sears on 7/4/08 via the web site. They charged my credit card right away. The web site still shows the order is in process and will ship in 7-9 days

I contacted sears on 7/30 - they tell me they decided not to sell the item at that price and had internally canceled my order.

They send me no notification and they didn't process a refund to give my money back.

I have called over and over again and emailed asking for the processing of the refund and the best they can tell me is that they are working on it. They are happy to sell me the vacuum at the higher price.

This is bait and switch - they took my money on a sale at one lower price and now refuse to deliver the item at that price, are pressuring me to buy the item at the higher price, while they delay giving me my money back.

It's not a lot of money, but it's my money.

First of all I believe it's illegal for a company to charge the credit card before they ship the item. Clearly it's once they have agreed to sell the item by charging my credit card, they must sell the item at that price and not demand a new price (which I believe is what they are trying to force me to do) and if I refuse to purchase the item at the new price, they must give my original money back.

During a recent purchase of a cordless drill I was asked if I would like to save $15.00 on my purchase. I replied that I indeed would and was asked to open a Sears Gold Mastercard account. I agreed to open the account only if there were no annual fees to which the associate replied that there were not. I inspected the application which indicated ANNUAL FEES...none. I signed the credit application and when asked to sign the electronic signature pad I noticed that the $15.oo had not been applied to the purchase. I protested that I had understood that I would save $15.00 on the transaction. She began to explain the conditions of the $15.00 "credit" to my account at the time of activation of the Mastercard. I indicated that this was not what I had understood and that I wished to cancel the transaction and would not sign the signature pad. She informed me that the transaction had been electronically sent when I had put my social security number in to the PIN pad and that the signature was only a formality. I told her that she had performed a classic bait and switch on me and asked to cancel the entire transaction. She replied that she could not and called the floor manager. After discussing the matter with him and getting essentially nowhere, I retreated with my new cordless drill bruised but not broken. I inspected the application upon arriving home and luckily found that there was no annual fee however that the disclosuers were accurate to 07/01/08. A quick call to the credit department verified there was no fee. I think this is an intentional DUPE by Sears sales associates and that they are aware of the fact when they offer the savings. I will be okay in this as I will be able to pay the unpaid balance with no additional fees however, there remains the anger of allowing myself to fall prey to this scheme.

I currently work for Sears in "Major Appliances". Although there are many legitimate complaints registered by many unhappy consumers, this is not one of them. Under no circumstances can Sears install a gas range - this is left to the local gas company or gas supplier due to Code restrictions etc. Electric ranges are a different story, and Sears does in fact install them everyday. Perhaps there was a misunderstanding as to what exactly was going to be installed? "Free" (via mail-in rebate) delivery and installation is offered almost every week, however, gas ranges are not included in the "installation" guidelines and cannot be included due to the afforementioned Code restrictions.

We've been Sears customers for over 30 years, always purchasing our home appliances from them because they HAD good service and warranty.

Over the last 4 years the customer service and product quality has deteriorated noticeably. We purchased new appliances for our new home from Home Depot and Leon's and have been really happy with their service and have had no complaints. Reasonably quality, cheaper prices than Sears.

It's really a shame - sears used to be really good. I still have some of their old products that work as well as the day we bought them.

Not only is it late after 5 PM, but now the ones through Citi are now late after the 23rd day, for example, if your statement states that your due date is the 5th, the actual date that they charge a late fee is the 23rd of the MONTH BEFORE. We have just received our bill, which we pay the full amount that we charged every month before the due date on the top of the bill, and we were charged a $39 late fee, even though our payment was made on the 24th. We no longer will be using this card.

On Wednesday February 17 my water heater flooded my basement causing severe damage to my laundry area. I called to make an appointment with your service department and I was told someone would come between 8-12am. Being that both my husband and I work obviously someone had to take off to wait for a serviceman from Sears. By 1 in the afternoon no one had showed. When we called the service department we were told someone would come between 1-5pm. Giving these large time spans does not give individuals who need to work any grace time. At 5 pm we got a call that he was “on his way.” Only to be called back and be told that he needed to go back to his first job. We did not get a serviceman until 6pm in which he stayed for 10 minutes and stated it is not the Water Heater but our pipes. He charged us $140 for this service and $102 for a “permit”. We also took out a service contract (#[protected]) for any future problems.

Fast forward now to the next day, another day that needed to be taken off for a plumber. The plumber now tells us that it is not the pipes but the top of the water heater which is corroding. And, we now have to pay him $200 for his service. We spent the rest of the afternoon trying to get someone to explain to us how this was misdiagnosed but got no answers and just the “runaround.” My husband had to speak to several different customer service reps before he could even get a next appt. Hours on the phone with no solution. There was a lack of knowledge on what happened, a lack of courtesy and a lack of professionalism. Finally we were told that our particular Water Heater would take until Thursday to arrive from the warehouse because it was not in stock. That meant that with two kids under the age of three I would not have any hot water for over a week. I could not give my children proper baths, wash any laundry or dishes.

There was no number that linked us with a manager who could offer a solution. When we said we were willing to pay for a different Water Heater because we did not want to put the family through distress we were given the runaround again. So we dealt with it and boiled water all day for nine days in order to run our home with two babies.

Finally when Thursday did come the wrong Water Heater was sent. Yet another day taken off to get the wrong product. On Friday someone was supposed to come with the correct Water Heater but because of “snow” they did not. My husband found his way to work as did many shop owners and other professions. How come Sears get’s to take a day off when other people are suffering? Oh wait, Sears no longer actually send people from their store. You now contract out to local repair companies. So, why couldn’t anyone be sent by the afternoon when the snow had stopped and the roads had been cleared? It is not an unreasonable request

I had an emergency when my water heater started leaking and I went to Sears and purchashed a new water heater that I was supposed to have installed as the first call of the day per the saleperson. They didn't come until 3 pm on the day of installation. I told them to be extremely careful when bringing the water heater into my basement because the washer and dryer were close to the door and I didn't want them to stratch either one of them. They moved all the furniture and installed the water heater but scratched the lid of my brand new front loader dryer that I paid over a grand for. I have made 8 phone calls to them and the insurance adjuster was supposed to come out and access the damage but never did. So I have a nice scratch in my lid. DON'T EVER BUY FROM SEARS, they came out not in any kind of uniforms like they show in the picture but kids fresh out of school with all kinds of piercings. They never even bothered to follow up on my complaint after over 8 phone calls. I have an attorney looking in to it at this point.

Shame on them for not having every part for every water heater they've ever sold on hand at all times! Shocking!

That's sarcasm

It's called a service charge, he came out to your door, and you gotta pay for the companies expense.

It was definitely wrong of that [censored] on the phone to schedule the repair for the wrong product though.

From my understanding of this complaint it looks like the consumer is wrong. When Sears runs a 15% off sale on all appliances the price reflected on the sign is the price they pay unless the item is a tagged a great price, brand restricted or the item has 88 Cents on the price meaning it is clearance. If the customer takes the regular price and subtracts 15% it should equal the price on the receipt unless the item is one of the above exceptions. The only time that this would be different is if Sears is running a credit event where you would get an additional percentage off the tagged price.