Sansui Electric / led not working complaint was ist lodged in feb 2018
I purchased a 42 inches led tv from sargam electronics kohat enclave pitam pura innov 2016 delhi.It had the gurenity of three years.ut it developed problem in feb 2018.complaint was lodged at help line and was attended. But the same problem occurred again in one month.It was again reported but the same could not be fixed.
Visiting engineer told that a part is to be repaired and I will have to place order for that and it may take three four week.On my enquiry they kept me telling the part is not available in the stock.pl wait for some time.On my further enquiry they informed that since your complaint is pending since long and part is not available yet therefore we have recommanded for replacement of the set as per policy of the company. Now replacement have been approved in the 2 nd week of August18.
Now the concerned person has informed the 42 inches set is not available in the company it would be replaced as soon as it is available.Now I ask how long one company need to stand to its gurinty.I ask the authorities to either replace my T.V. immediately or refund me the cost of the same.
S K Walia
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