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2.3 6 Complaints
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TV Ears Complaints 6

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1:48 pm EST
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TV Ears Dual digital headset system

Purchased 1/3/2023. Connected to TV on 1/18/23. On that evening, the ears worked very well for a couple hours then we heard nothing but static. This happened two nights in a row. When I first got the TV ears, there was only static on one of my TVs, but seemed to be ok on the one in the bedroom. So, I bought a new TV for living room. Ears worked ok at first, then changed to all static a couple hours later. I bought the Dual Digital system and it is the same on both headsets.

Desired outcome: I would like the defective set replaced or a full refund.

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Update by SmithRiverSuz
Jan 24, 2023 1:49 pm EST

Yes, it was a TV setting.

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TV Ears, Inc.
, US
Jan 24, 2023 1:29 pm EST

Hello, based on your description, it appears to be a TV setting that needs to be modified and not an issue with a defective set especially since it has happened with multiple sets. Please feel free to contact our US Based tech support @ [protected]

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10:46 am EDT
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TV Ears TV Ears Voice Clarifying Headset/Battery

I have purchased TV Ears products for 20+ years. A little over a year ago, I purchased the TV Ears Voice Clarifying sound bar bundle, which included the sound bar, duel headsets, transformer and necessary cables.

When my batteries started to fail, I went to their website, to purchase new batteries. (Which I have always done in the past). The website does not have separate listing for the new 5.8 battery. The site indicates to call their telephone number. Their telephone rep said that you can not buy the batteries separately, you have to purchase new headsets, with the batteries already installed. The new headset cost $80, but they will discount them 50%, $40 for one, $80 for two. This is more than triple the cost of previous batteries.

There is nothing in their advertisment, indicating that the batteries would require buying complete new headsets.

I am certain that many other customers have run into this same problem. I did ask the rep why I could not return my headsets, and have new batteries installed. The rep said they could not because the new batteries come already installed in the new headsets.

Please advise.

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TV Ears, Inc.
, US
Jan 24, 2023 1:32 pm EST

Hello, we apologize, but it was a new product that we brought into the market with a non replaceable battery however we listened to customer feedback and made changes in order to make sure that the customers are able to replace the 5.8 batteries on all our new headsets. If you have any questions please feel free to contact our US Based tech support @ [protected]

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7:33 pm EDT

TV Ears product (HEADSET)

This will be the third headset that I have had, each one has stopped working after about a month or two BUT that is OK as far a your customer service thinks.
I have called TV Ears 5 times and sent two emails (this last event) – no response and then I was on hold for 12 minutes again this is OK according to your customer service.
I have tried to explain to your customer service that I am an senior citizen in poor health and it is difficult for me to keep sending headsets back and making all these phone calls – not to mention this has been all out of pocket postage, again that is OK and they couldn’t care less. They were supposed to reimburse me the postage but your customer service rep said I had to prove I paid for postage. I did not want to get into that stupid statement.

I have invested almost $200 and have nothing to show for it - I had to pay for the second headset. I just want a headset that works and not have to deal with your terrible customer service reps and your company. They must be trained to not acknowledge customer complaints and “get the money”.

Your customer service also implied that I had abused the headsets and maybe that is the problem. I am the only one that has touched the headsets and I live alone no one else is here and I have not dropped them or abused them in any way, I think they are reaching to blame someone. I told them I thought it could possible be the cradle the headsets sit on but they said no!
I also wanted to file a formal complaint and they said I had to call and leave a message and a supervisor would get back to me within 24 hours or something like that. I did that four days ago but have not heard back yet!
Could you forward this letter to customer complaints? That would be wonderful!

THIS IS A COPY OF THE LETTER I SENT TO TV EARS. I THNK IT EXPLAINS THE PROBLEM. I WOULD LIKE TO GET ALL MY MONEY BACK IF POSSIBLE

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9:05 am EST
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I bought TV ears from the website www.tvears.com. I received them and it turned out that they were broken. I contacted the customer services, but the rep told me that they could repair it for $50. WTF? They wanted to get money for the repair of new ears. Total rip off and really dishonest company. Stay away from them and don’t waste money. I wonder if there...

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11:17 pm EDT
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TV Ears Discourteous Treatment

This guy or gal is the most hostile. belligerent person I have come across in my adult life. I believe I had a valid concern and a fair request. I was merely explaining how I came to a conclusion, and he became rather hostile. His/her ebay seller name is jamienminotjames. Below are pictures of 1) How the item was packaged; 2) The item in the ebay description; and, 3) The item I received.

Here is a transcript of our conversation via ebay and email:

1) Dear jamienminotjames,
Hi, I just received my order and I any going to return it. You represented the item as new, but it is not in any original packaging. Headphones with some plastic around them in a shipping box cannot be considered new. There is no manual or warranty information (as all new clearsounds items should come with a 1 yr warranty). I believe you misrepresented the item and should refund the entire amount paid, including shipping and handling. Thank you.
*******************************************
Dear my_sons_mom,
Hi, What is your real problem? You received exactly what was pictured and it is NEW! The packaging you received is original. It can be considered and is new. Stating that it cannot be considered such is strictly hour hang up and misconception. The headsets only are purchased in bulk from the manufacturer and they are not sold individually in retail packaging...nor was this ever indicated in any way in the ad. I can exchange this headset for another and you will receive exactly the same thing. You will not be able to purchase a ClearSounds headset only in retail packaging...It does not exist! These are intended as an additonal headset for existing systems. That is why they do not come with users manuals. I have sold dozens of them. You can download a user manual for the complete system on line. You can also register your headset on line for the manufacturers warranty. Your item is new and exactly as represented and pictured, you should have asked any questions about packaging before you made purchase if that is so important to you rather than accuse honest sellers of misrepresentation. I don't know how you can be any clearer than a picture of exactly what you received. Still I will refund your money upon receipt of the headset. However, I will not refund any shipping and handling costs as this is unreasonable and you received exactly what is pictured and promised.
Thank you- jamienminotjames
**************************************
My responses to his statements (which are in quotes):
· "What is your real problem?" That the headphones do not seem to be new, as I stated.

· "It can be considered and is new." Just because you say it is new does not make it so. Most criminals "say' they are innocent, and just because they say it does not make it true. We are a society that needs evidence to prove something true. If the evidence does not support a statement, then the statement is considered to be false. Your item does not contain the evidence expected to support the claim that it is new. By Ebay's own definition, "New" is described as "unused, unopened, ..." which obviously implies that the product is somehow sealed. This item was open, and therefore it is reasonable of me to believe that it is not new.
· "Stating that it cannot be considered such is strictly hour (your?) hang up and misconception. " It is not unreasonable to expect that something which is described as new would look like it could be found in a store and, therefore, I would not even think to ask about the packaging. Go shopping sometime. You will always find electronics in a box or sealed plastic, and with paperwork. You in no way indicated in your description that this is a bulk item and therefore would not come with packaging nor paperwork. I would not call a normal expectation a hang up.

· "I don't know how you can be any clearer than a picture of exactly what you received" and "You received exactly what was pictured ..." About this you are totally incorrect. I went back and looked at the picture you posted on ebay. What I received is very different. I did not catch that at first, but I definitely knew something was not right with this item. I have included the picture of the headphones I received versus the ones in your item description.

My only goal is to only receive what I feel is right. I believe the item was misrepresented and therefore I believe it is right that I should be refunded the cost of shipping as well. I am merely explaining my reasoning, and if that offends you to the point of being hostile then it is you, sir (or ma'am), that has the hang-up.

Even so, it is not my goal to cause other people mental hardships and therefore, I will not insist that you also refund the shipping. A refund of $49.00 will be fine. I will ship this out tomorrow.
****************************************
Dear my_sons_mom,
Just send it back. You are obviously out of control unreasonable. Ever notice how many times you use the word assume? You know what they say about that? Never have I had anyone call me a criminal or like one for sending exactly what is pictured and promised. You sir have "shopped" on line via a picture of exactly what you received. Everything else is an inaccurate "assumption" on your part. You "assume" this item has retail packaging...it does not. Nor is it available in retail packaging. Nor did I indicate or imply that it was in retail or sealed packaging. You "assume" that because it is not in retail packaging that it is not new. Who ever made up that law? You "assume" that I am hostile and I am not. In case you haven't noticed, shopping on line is done by the pictures. Have you ever shopped on line? I don't think so because you would know that you are buying just as pictured. If it was sold in the retail box...it would have been pictured that way. Everything else is your "assumption" and you should ask questions before you purchase something that is not pictured as you "ASSUME". You would have received a lot better response had you not "assumed" that I am a criminal, misrepresenting products, hostile and ignorant. People tend not to respond well to that. It would have been a lot easier if you would just admit that you probably bought the wrong product and thought you were getting a complete system or something different. If you really wanted what you purchased you would be using it with your system right now without issue. YOU DID RECEIVE EXACTLY WHAT IS PICTURED WITHOUT QUESTION. You are confused in some way, but I am not sure what that is. Just send the thing back and I will refund the whole cost shipping and everything. - jamienminotjames
************************************
Dear jaminminotjames,
As far as accusing me of just ordering the wrong thing, I do have the original system and here is a picture of the receiver and the original manual for it if you really want proof. The headphones stopped working. The picture you have on the ebay item description is the CS2001M model which is exactly the model I need. And when I originally bought that item, it came in a sealed box with a manual which is why I would expect another product from this company to come in the same fashion (unless otherwise stated, which you did not). Why is that an unreasonable expectation? What you sent me is the model CS2000M, a totally different and incompatible model. I didn't recognize it right away because I was so taken aback by the absence of packaging and the fact that it did not look new, that I marched right in to post on Ebay. I don't know how you can tell me that I got exactly what is pictured when that is totally untrue! You need to check your stock because maybe the manufacturer sent you a different bulk item, and YOU assume they are the same. By the way, your first statement asks if I ever noticed how many times I used the word assume--the answer is zero. I didn't use the word at all. You used it six times. Also, I never accused you a being a criminal. Ebay doesn't arrest anyone for misrepresenting items. I was merely trying to explain my reasoning for requesting a full refund. But I appreciate the offer to refund the shipping as well.
********************************************
Dear my_sons_mom,
You are extremely confused and or dishonest! The picture you sent is absolutely NOT WHAT I SENT YOU. I have NEVER CARRIED NOR SOLD WHATEVER THAT PRODUCT IS! If you return that product, I WILL NOT ISSUE ANY REFUND WHATSOEVER AND REPORT YOU TO EBAY FOR PRODUCT EXCHANGE FRAUD! I THINK I UNDERSTAND WHAT YOU ARE TRYING TO DO NOW. I hope you are only confused or mistaken and not that dishonest. I have very solid proof of what I sent you and it is not what you have pictured. I really hope you have just made a big mistake somehow and we both can laugh about this. Somehow you switched headphones with somebody...I have no idea. I promise you I will not refund one red cent if I receive the headphones you have pictured. Thank you.
- jamienminotjames
********************************
********************************
I this point I became irrate and sent him a message which I forgot to copy, but basically, I threatened to file a complaint with the FTC and Ebay. I suggested he check his stock because what is in my picture is what he sent me. As I submit this complaint, I have not heard back.

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2:12 pm EDT
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TV Ears Discourteous Treatment

This supplier, probably based in the Detroit area, sells assistive listening devices on the Internet and is a PayPal partner. When I inquired about the shipping date on a product which I ordered, I was called a "###" several times by Jamie Barber who is apparently the proprietor. I received an "It just shipped!" notice from PayPal stating that my goods were shipped April 10th while USPS Track & Confirm stated that the shipment was not made until April 15th. I recommend not doing any business with the surly and disagreeable individual. reported to PayPal for their files.

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Overview of TV Ears complaint handling

TV Ears reviews first appeared on Complaints Board on Apr 18, 2011. The latest review Dual digital headset system was posted on Jan 20, 2023. The latest complaint Discourteous Treatment was resolved on Apr 29, 2011. TV Ears has an average consumer rating of 2 stars from 6 reviews. TV Ears has resolved 2 complaints.
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  1. TV Ears Contacts

  2. TV Ears phone numbers
    +1 (888) 883-3277
    +1 (888) 883-3277
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    +1 (866) 611-9934
    +1 (866) 611-9934
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  3. TV Ears emails
  4. TV Ears address
    TV Ears, Inc. 2701 Via Orange Way, Suite 1, Spring Valley, California, CA91978 , United States
  5. TV Ears social media
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    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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