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Toyo LED Electronics Customer Service Phone, Email, Contacts

Toyo LED Electronics
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3.0 12 Complaints
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Toyo LED Electronics Complaints 12

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7:47 am EDT

Toyo LED Electronics 7' spiral tree.

I bought the 7' spiral tree. The #8 stake section is bent and unusable. Can I get a replacement stake? Is there a website that I can order from?

Desired outcome: Replacement stake

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7:04 pm EST

Toyo LED Electronics Holiday time christmas lights

I purchased two packages of the "Holiday Time 25 LED Blue Twinkling Icicle Lights" (SKU: 029944514022) last year after Christmas was over. I never removed them from the box. When I went to install them this year I plugged them in and they do not come on. I tested them in multiple places on multiple outlets. This has happened to BOTH sets I have purchased so clearly there is something wrong with the products. Tried contacting their "customer support" listed on the insert in the box (jeffrod. [protected]@gmail.com) but no answer. Typical Chinese crap product and absent customer service and most likely using fake or unmonitored e-mails. Bought at Walmart, which, shame on me, sells consistent garbage products often.

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4:12 pm EDT

Toyo LED Electronics Customer service proves this company to be a scam providing BOGUS phone number for customers & no way to replace or repair the faulty products

This company provides product instructions and customer service contact info inside the box of the LED Holiday indoor/outdoor lights I purchased December 2014. I need 1 of the 3 lighting strands replaced. I was unable to return the lights to Walgreens where they were purchased & now I cannot get through to the company via their BOGUS/FAKE customer service phone number. This company & its affiliates have scammed consumers who purchased their products & legal action needs to be taken toward this company regarding their bad/illegal business practices before any other consumers are also scammed by them.

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Is Toyo LED Electronics Legit?

Toyo LED Electronics earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Toyo LED Electronics stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Toyo LED Electronics's reputation as a trustworthy leader in their field. Customers can rely on Toyo LED Electronics's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Toyo LED Electronics. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Toyo LED Electronics has registered the domain name for toyo-led.com for more than one year, which may indicate stability and longevity.

Toyo-led.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Toyo-led.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Toyo-led.com you are considering visiting, which is associated with Toyo LED Electronics, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Toyo-led.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Toyo-led.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Toyo LED Electronics.

However ComplaintsBoard has detected that:

  • No reviews for toyo-led.com on popular sites. Be cautious and do additional research. Look for information about the Toyo LED Electronics and be careful with personal information or transactions.
  • Toyo-led.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The toyo-led.com may offer a niche product or service that is only of interest to a smaller audience.
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8:43 am EST
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Toyo LED Electronics LED Christmas lights

Purchased Toyo LED christmas lights. They worked one year & next year 1/3 of the lights would not work. Tried new fuses & new bulbs. With 3 year warranty I returned lights to Toyo International at address list but package was forwarded & never delivered. Filed report w/ USPS and told that package will be returned to their facility in Virginia & tyhat it may eventually be returned to me in central Pa. USPS suggested filing complaint w/ Better Business Bureau. STAY AWAY FROM TOYO INTERNATIONAL GROUP.

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2:53 pm EST
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Toyo LED Electronics LED icicle lights

I purchased 6 strings of LED icicle lights from Lowes. These lights are rated indoor/outdoor, but after the first rain with these up, they portions of each string started to go out. I've tried replacing the bulbs, but that doesn't seem to work. The company doesn't appear to have a website that I can register a problem or warranty issue with. I wish I would have just spent the extra $15 and bought the GE lights.

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Vince Ippoliti
Bloomsburg, US
Nov 25, 2013 8:58 pm EST
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We bought 3 sets of the Blue Icy Icicle lights, from Big Lots last year. We put the lights back in there boxes at the end last Christmas, they were up for a Max of three weeks. When I brought them out to put up this year, I didn't see them lit. Checked the fuse, and even replaced them with new ones. With them plugged in I looked really close and I could see the blubs were lite but, very lightly. What gets me is all three strings of Icicles were the same way. I would like to get my money back or the lights replaced, the address I have for them is P.O. Box 2164, Hawaiian Gardens, CA. 90716. We would appreciate any help or if anyone knows where I contact these people that I can get my money back or replacement.

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Ruruvi-at-hotmail
Jackson, US
Dec 28, 2011 2:59 pm EST

it could be the little fuse in the plug end of the strand, they blow out all the time on mine - i just replace them and they work again; hint: wrap a zip lock bag over the exposed ends and connections and use a little electricians tape to make it waterproof.

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8:38 pm EST
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Toyo LED Electronics led lights are dim and they rust in the sockets, they are marked indoor/outdoor

We put up the lights and two weeks later there were Sections of their led icicle strings that are half lit and you need to find out which led is bad.! the problem is the metal leads of the led's rust and then make a bad connection, Some times you can clean them and sometimes you have to replace the led. but they only give you 2 leds We bought the Blue led icicles marked 70 ice lights. So much for being green. If you could tell me where I could get replacement led's I would appreciate it. We have since moved back to new york state in Pittsford ny 14534, 38 deer Creek rd

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S Valovich
Trumbull, US
Nov 26, 2014 8:00 pm EST

I purchased LED icicle lights to replace my mini light icicles that decorate my house as the mini lights were going out and getting old. I purchased 30 packages to decorate the house and this is the second year with the LED lights and I noticed that the reason the lights are out is the sockets are rusted . I have the packaging and it states there is a three year warranty. I tried to call the phone number and it has been disconnected and there is no other phone number listed. Now I an reading about all these complaints with the address for Toyo International Group P.O. Box 2164 Hawaiian Gardens, CA 90716 and that's the same place I got my lights from too. I would just like to know if I can get replacement lights from this company, and from where? please get back to my email address csavmail@gmail.com or mail it to 92 Daniels Farm Road Trumbull Ct [protected]

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10:05 pm EST
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Toyo LED Electronics christmas lights

Lights purchased from Home Depot in November of 2009. Over 10 sets of 100 LED;s.
Stopped working midway through Christmas last year. We just got back from Home Depot, they replaced all the lights, said they were from a new supplier, But Guess What
Toyo again, this time, they r located in California, toll free number [protected].
Thought anyone trying to get replacements and were not as successful as we were at Home Depot, could call the toll free number.
New lights cost more than double the old ones, but Home Depot ate the cost.

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sabine nassar
Waterloo, CA
Nov 13, 2011 12:06 am EST
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We just spent over 1000 dollars on new lights after the fiasco last year. Only to find out that it is still Toyo who has relocateed (from a residential home in PA) to CA. When I called about the dead lights I have from last year the first question was "how did you get our number" ., Then I was given an email address to deal with my last year's lights that dont' work. A hotmail address, how profesional is that/?
I just can't understnad that my trusted Home Depot deals with such a shady company. BTW I was told that they would not re=imburse me for the 6 chains that are dead from last year but I would have to send them in for repair...That will costs me more (from Canada) than these things are worth...

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12:18 am EST
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I purchased 3 60 foot strings of outdoor LED Christmas lights manufactured by Toyo Internationa Group at Home Depot. After they were installed on our house for about a week a sestion of one of the strings quit working. Before the season was over sections of all three strings had quit qorking. The material with the lights says there is a 3-year manufacturer...

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8:23 pm EST
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Toyo LED Electronics Product failure & inability to get ahold of the company

Bought a 7ft spiral tree with 300 lights, and the middle of the tree won't light up! Pulled all the middle bulbs, no luck, tried evrything, even called Kmart and they said nothing they can do, and I can't even find a way to get a hold of Toyo international, No Phone # that works anyway! My tree was only used on year, and supposed to have a two year limited warranty!

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Update by jason johnson
Nov 30, 2010 10:03 pm EST

I only complained, I'm not the company ...people please do not call me...I am not toyo!

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GBuckeye1
Gahanna, US
Dec 03, 2013 7:42 am EST

I also purchased several strings (boxes) of their led lights from Meijers over past couple of years. The product is listed intended for (3) seasonal (years). I called the customer service number [protected] and I was told to send the bad strings in (8 of them) and they would fix and return within 10 to 12 weeks. I completely forgot about them, however looking at my receipt from shipment sent by USPS, they were sent 2/12/13 and still not back, nor any response, etc. The address shown with notice in the box is: Toyo International Group, Attn: Customer Service Center, P.O. Box 2164, Hawaiian Gardens, CA 90716. HOWEVER, the customer service rep who answered the phone when I called told me to send directly to: Toyo International, (sorry can not locate po box #), however was in South El Monte, CA 91733...Delivery was confirmed to them on 2/19/13 and now nothing, no response, etc...

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PattyZ
, US
Nov 29, 2010 7:21 pm EST

I bought 24 sets of outdoor LED lighting from Home Depot under the brand name "Home Accents" thinking they would be brighter and last longer than regular lighting. After one season, more thatn 75% of my strands do not work at all, and the ones that do, have more than 50% failure. the bulbs are coroded due to not sealing well. Home Depot sent us back to TOYO international, which appears to to be a company that is unreachable. However the Boxes are preprinted with Home Depot name and address, hence they were packed expressly for Home depot. Youwould think that Home dpot would honor the warranty, but the did not!

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9:43 am EST
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Toyo LED Electronics outdoor Xmas lights

I purchased over 20 strains of Multi Function Xmas Lights from Lowe's and K-Mart to put up outside. The lights state that they can be used
indoors or out doors. After being in the weather one season, the inside of the control switch corrodes up and the lights don't work,
The Problem: They are not sealed properly to work out in the weather as they advertise.
My name is Jim
My email address is: [protected]@gmail.com
Thanks,

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dtbgore
sunman, US
Dec 23, 2012 11:23 am EST

I agree these lights are poor quality keep burning out and the inside contacts rust.spent $30 per spool. Can only find replacement bulbs online. Going to trash them and buy diff. Brand. To Mr. Snowflake if the lights r rated fore outside use you should not have to seal them with glue besides “aint knowbody got time for that”

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Jerome Boyer
Granite City, US
Dec 14, 2011 12:48 am EST

Purchased C-9 LED lights for outside use. The lights were up less than 2 weeks when half of the strand went out on several different strands. I called the company, Toyo International, but only got excuses. They blamed the handlers and called me a liar. I would recommend you NEVER purchase anything by the company. It is very poor quality and the customer service is non existent. Nothing but headaches!

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Tmoore41
, US
Mar 02, 2011 6:17 pm EST

I have had my sets for 2 seasons. They are not good for use outside. The plastic bulbs fall off. They fill up with water, not a good mix with electricity. I have sent pictures and complaint letter to the address included with the strands in Youk, PA, returned "Not deliverable as addressed. Unable to forward". Has anyone been able to track this company down & get reimbursement? Obviously they are not reputable and need to be held accountable for their misrepresentations of indoor/outdoor use.

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Pauline deBarathy
Butte, US
Feb 07, 2011 11:24 pm EST

I purchased 7 boxes of led blue icicle lights in December 2008. We did not get to use them till this year and 2 days after they were up 2 strands went out. These were $15.99 per box and I think I should be compensated some how for $30 of lights that don't work.

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mr. snowflake
Bolingbrook, US
Dec 17, 2010 4:44 pm EST

We have over 50, 000 lights in our display. No matter what it says on the box about inside/outside, you still have to weatherproof them. We use a hot melt glue gun to seal the controllers (most of our lights are controlled). We store them in tubs with about 50 2 inch holes drilled in them. This aids airflow and evaporation. Water will ruin any electronic item that is left in a wet environment.
Good luck

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Emerson 1
Ft. Wright, US
Nov 29, 2010 5:40 pm EST

I have 8 sets of icicle lights- 2 sets have half out. Upon examination, rust seems to be the culprit. These say they are guaranteed for 3 years. If they wont honor their guarantee, I will use something like CLR to remove the rust, and let dry- then spray the sockets and bulbs with a clear polyurethane, or hair spray to keep the moisture out.

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Wisconsin Winter
, US
Nov 29, 2010 4:54 pm EST

I just went through my 8 sets of these snowflake lights last night. I purchased them last year and they looked great on the front of my house on the upper gutters. Our first big wet snow they all went out. Were not even on for X-Mas! I went through them and 1 of the sets has corrosion that puts out half of the string as well. I did, however, have luck in replacing the fuses on the rest of them. Hopefully that will be okay until the first wet snow. I was so upset with this purchase as they were about $12.00/set and I sure do not want to pay to replace all of these this year!

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Tony from Illinois
Crest Hill, US
Nov 23, 2010 12:23 am EST

I have the same issue as Time from Michigan. I have a dozen strands of the LED cool white snowflake twinkle icicle lights. On two sets I have corrosion on several socket which puts half the strand out. Very frustating. Home Depot does not have it any more. I would like to buy more if I can. The house looks silly with half a strand out.

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Tim from Michigan
Dearborn, US
Nov 08, 2010 6:41 pm EST

I purchased 12 boxes of Snowflake Icicle Light sets. I can't find any more sets or replacement bulbs. Where can I get these please. Money invested seem to be a waste. I'll buy bulk if needed.

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RetiredOE
Plainfield, US
Jan 27, 2010 6:57 pm EST

I bought 16 sets of the C-5 LED lights, the cold weather and snow didn`t harm them but when it rained they started to dim and go out. In some sets the green would be burning bright and the rest would be dim. After 4 weeks outside I had only 4 sets still lit. For a light that is supposed to be good outdoors they are junk. I`ll never buy any of their stuff again. Jack in Plainfield, IL

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5:14 pm EST
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Toyo LED Electronics Different colors

I am very upset that I bought 10 boxes of LED BLUE C6 Christmas lights and come home and put them up on the house only to find that they are two different colors. 5 boxes are blue and the other 5 boxes are a different color. I can not find a way other than mail a letter to complain about this issue and I also can not find any more in my area stores. I am very disappointed that I now have to use half of what I bought this is sad and makes no sense.

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suzannehallister
Melb, AU
Jul 31, 2011 6:02 pm EDT
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I purchased a series of Ultrabright 'SnoBlind' Blue LEDs. After a few weeks of use, my liver and colon gave out entirely. I thought it was just me being paranoid but I went and saw my GP and she said I should go and see a specialist who knew about cancer damage and the associated problems inherent with high-powered electrical devices.

Unfortunately, she said I would need an ultrasonic scan, to determine if the LED-damage was permanent, or fatal. She put me onto Dr. Phillip Watkins at the New York Epidermiology Institute, who said that it would be inconclusive either way.

But I was scared. I got a second opinion, from Prof. Sharon Wang, at nearby Boston's teaching hospital for skin-related optical nerve damage. She said that it was similar to previous blue led cases she had seen previously. I thought I was alone.

I didn't realise the blue-led skin related cancers were so common. It's really good to get support from the local medical community, but I wish they would accept this as a wider spread problem, so we could get some government and/or state support to deal with this mouting community health issue.

Thanks,

Suzanne Hallister,
Brooklyn, New York

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robert steffon
Palm Coast, US
Jan 21, 2010 3:01 pm EST

I would like to send them back. I donot believe these should be for outdoor use otherwise they would not be rusting.

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robert steffon
Palm Coast, US
Jan 21, 2010 2:59 pm EST

I have bought about 18 sets of the led ice lights which were fine when i put them up now there is 5 sets that are half lite bright and the other half of the set is barely lit. I had them up two weeks and then they started to act up. When I took them down I find that some of the sockets are full of rust. This is some more of the cheap stuff from china

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11:04 am EST
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Toyo LED Electronics breaking

Every year I buy K-Mart Christmas decorations. But every year the outdoor, clear plastic, electric candy canes have to be bought because the peg you put in the ground always breaks. Usually I at least get them in the ground and they break getting them out, but this year they broke before I even got them in the ground. If these pegs are going to be made so very brittle, then they should come with more than one set of pegs. Now, with that said, is there any way get get more of these pegs from the company, as I am tired of throwing away my sets of candy canes because I have no pegs to hold them in the ground with. The company that makes the candy canes is Toyo International Group, PO Box 3148, York, PA 17402. My email address is [protected]@zitomedia.net. Thank you, Sharleen Close

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RayF
Barefoot Bay, US
Nov 27, 2011 2:06 pm EST
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i am now on my way back to home depot to replace the third set of c-6 LED lights. Out of the 5 strings I bought only 1 has worked, the other ones have sections of lights that don't work. From what I have read here I think I will bring them all back and try another brand .THESE LIGHTS ARE JUNK!

Ray Micco, FL

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Jeniffer Dino
Anaheim, US
Oct 08, 2011 10:19 am EDT

I found the Toyo Internation Group's new contact info. I called Kmart and they gave me the customer service toll free number that is [protected], the mailing address is P.O. Box 2164, Hawaiian Garden, CA 90716. I had some issues with the spikes of my outdoors Pathway Markers. They sent me extra spare bulbs, fuses and spikes. I also had some missing c9 covers for my lgihts. They sent me a package of new covers . The customer service was excellent.

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Mturner1
Philadelphia, US
Dec 10, 2010 4:32 pm EST

I have the same problem with my candy cane ligts. I have had my candy canes for 3 years. This is the first time I even opened the boxes. I had three sets of them. Now I only have 2 sets because the stakes broke as soon as I tried to put them in the ground. I tried calling the number on the insert. Of course it is a different company. I then went on line to locate another number, and of course that number is disconnected. What's the deal. Where can I purchase the extra stakes from? Does anyone know

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Pudge
, US
Nov 30, 2009 2:56 pm EST

May I make a suggestion. Before I would toss them out I would be a little inventive. At most hardware stores you can find tent stakes like you use to stake a tent guide rope. The kind I have in mind look like a long nail about 12 inches long with a plastic clip at the head of the nail. I think they come four in a pack about $5.00 a pack. You could use them as a fix and attache the candy canes to them with a little thinking. A small piece of would with two holes drilled into it one for the nail to go through and one for the cane. Keep the block up off the ground about two inches. If you have the stake from one that has broken (the tube that the cane fits into) size the tube to the same as the original tube and fab one up. Or take one of the broken original stakes and if the tube portion is intact just tape it to the nail tent stake I mention above and that should do it. Another one is look at the diameter of one of the canes and see it it will fit in a PVC 1/2 inch water line. You can get a 10 foot length at Home Depot or Lowe's and cut to length for a good stake to hold the cane say about 12 inches long and drill a hole about 2 inches down from the top of the PVC stake and put a screw in or a wooden dowel to give the cane something to stop against when you push the PVC tube in the ground first then the cane can set into the tube and stop at the screw or dowel. Just few ways to make it better. Just think about it. Good luck. EM

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jby
, US
Nov 28, 2009 5:20 pm EST

I agree. These stakes are very brittle. There def. should made out of metal or sell replacement set. If anyone finds some, please let me know.

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TONYCAT
Hawthorne, US
Nov 28, 2009 8:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I have had the same problem every year also. I spent 2 hours last year trying to find replacements spikes. If they do not intend to put spares, they should make them available for purchase. tcdog13@aol.com

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Overview of Toyo LED Electronics complaint handling

Toyo LED Electronics reviews first appeared on Complaints Board on Nov 14, 2009. The latest review 7' spiral tree. was posted on Mar 25, 2022. The latest complaint LED icicle lights was resolved on Dec 28, 2011. Toyo LED Electronics has an average consumer rating of 3 stars from 12 reviews. Toyo LED Electronics has resolved 6 complaints.
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  1. Toyo LED Electronics Contacts

  2. Toyo LED Electronics phone numbers
    +852 25 407 288
    +852 25 407 288
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    Head Office
    +86 752 372 8488
    +86 752 372 8488
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    Factory
  3. Toyo LED Electronics emails
  4. Toyo LED Electronics address
    Unit 10-11 19/F, Metro Loft, 38 Kwai Hei Street, Kwai Chung, New Territories, Hong Kong
  5. Toyo LED Electronics social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Toyo LED Electronics Category
Toyo LED Electronics is ranked 78 among 125 companies in the Consumer Electronics category

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