Rooms To Go - Augusta, GA / never put a bed together!
My husband and I purchased a castle bed from rooms-to-go in Augusta Ga in Nov. We were told that we could pick a date for it to be delieverd and they would bring it and set it up for $69.99. It is a very big bed and I new it would take a long time to put together so we paid the extra. They came in Dec on the day they said they would and as soon as the two men came in the house and realized what bed it was one of them said " It take a long time to put this together and I'm not sure we have that much time". This should have clued me in but I let them bring it in and they began to put it together. About 20 min later one man came out and said they did'nt have all the pieces, and listed the hardware that was missing. He said to call a # and they would handle it. So I did and told they lady what hardware was missing and she said " I will ship them overnight and as soon as you get them call us and we will set up a time to send someone out to put together" This was late on Wednesday, so I waited all day Thursday and no package. Then on Friday after knowing when fed-x ships to my neighborhood I called the # back. The person on the phone then said "It was never ordered" and that she would call about it and call me right back. She never did. So now I had to wait till Monday and call and when I did they said " I have e-mailed them and let them know and when we hear from them I will call you". Now it is getting less than 2 weeks before Christmas and this was to be my grandkids Christmas present. Still I never heard from them. By Wednesday I was mad and called and talked to a manager who again stated " They haven't been ordered and he would call back". He never did. Finally on Friday I called the place where I purchased it and talked to a very nice lady who said she would call me right back and she did. They told me it would be delieved on Wed the next week and I took off work. It was brought at around 4 pm and when the men brought it in they had a whole new bed. They seemed very confused about how to put it together and stated " We don't have everything we need and we will have to send someone else out". They was talking to someone on the phone and kept complaining that it would take hours to put it together and they had many more stops to make. I talked to the lady on the phone, who they were talking to and she said they would take this new bed back and send someone out. I told them "NO" Both beds would stay until someone could come out who knew what they were doing. After 1 hour and 10 min back-n-forth on the phone she told the men to stay and put as much on the the bed together as possible. Between me and the two men we put the bed together in 2 hours and 20 min, which by the way we did have all the pieces but the real problem came when we noticed that the hardware that the men first said was missing was all in one box and that the first men who came had put some on the bed together. So if they had the hardware for that, then the rest should have been it the box, which I think they took out of the house so as not to have to stay any longer. During this 10 days I had talked to 12 people who most didn't know what they were doing and the men who came out had never put a bed like this together. I will never do business with them again. I never got any apologue nor any refund for the delievery charge, which I did ask for.
Thank you for your time,
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