The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Haverty Furniture Companies Customer Service


Haverty Furniture Companies, Inc.

780 Johnson Ferry Rd NE, Ste 800
United States - 30342-1434

Customer Support Phone Numbers

Mon8:00 AM - 7:00 PM
Tue8:00 AM - 7:00 PM
Wed8:00 AM - 7:00 PM
Thu8:00 AM - 7:00 PM
Fri8:00 AM - 7:00 PM
Sat8:00 AM - 7:00 PM

Haverty Furniture Companies Complaints & Reviews

Haverty Furniture Companies / sleeper sofa, duvets & warranties

Oak Park on Nov 13, 2018

First off - our sales person was unavailable from the get-go. Tried repeatedly to reach him with our issues. We were delivered a defective sofa. Apparently they have a three day policy to report your issue. Well we tried. Bottom line is that they are charging us for a duvet that we were...

Havertys Furniture / havertys pay policies: dewey, cheetum & howe

Finke78 on Sep 24, 2018

If Havertys pay policies came into the 21st Century, you could tolerate working there. However, pay policy remains in the 19th Century when the Company was founded. Oh, there is a written policy governing commission payment, but if you do not sign it, you get no pay. You are forced and...

Haverty Furniture Companies / leather castleton sofa and loveseat

DrDallas Anderson on Sep 19, 2018

Haverty's quality of furniture is declining badly! They are no better than Badcock or Farmers Furniture. We spent over $13, 000 on one order and it is all cheap and not worth what we paid for it. The leather is peeling and fading, turning colors as if it was spray painted! We purchased the...

Haverty Furniture Companies / gay bashing

Connie Proud on Sep 16, 2018

A few weeks ago I was looking at the bedroom suits and shockingly overheard to blonde women gay bashing. I immediately left the store and contacted a human rights office. I was advised to get there names. The one telling the story of assuming that 2 females whom she was trying to sell a...

Haverty Furniture Companies / recliners

Tommy Donahue on Mar 11, 2018

I bought two red leather recliners in august of 2013. The so called leather lasted about 3 years. We went on vacation for two weeks and came home to find the so called leather! Flaking away. For what I thought was a reliable place to find good furniture has been a complete rip off. The so...

Havertys Furniture Companies / sofa bed

Carolyn Caldwell on Jan 10, 2018

The end of July, 2017, I ordered an Ericka Full Bed Gel Sleeper sofa bed from Haverty's in Knoxville, TN. I was in the store and sat on the floor model and picked out the desired fabric. I ordered the guardsman to protect the fabric and thought I would be happy with the product. It cost me...

Haverty Furniture Companies / Worst experience ever!

Daniela Kemp on Dec 4, 2017

What can I say? Bad bad bad, Havertys, it was terrible. We ordered four pieces of furniture for our daughter's room. And all of them arrived damaged. How is it possible? I was very disappointed. It meant that we would have to spend time on trying to return and replacing it, and I and my...

Haverty Furniture Companies / return pillows

Janet Magee on Oct 18, 2017

On October 07, 2017 I purchased a cocktail table and two end tables from Havertys at 9735 Atlantic Blvd in Jacksonville Fl 32225. Upon reviewing the pamphlet that was given to me with my receipt, I noted that there is only a 3 day return policy. The furniture arrived without incident, I...

Haverty Furniture Companies / piedmont sectional

Holceks on Jul 16, 2017

This sofa is now about 3 years old and the cushions are distorted and droopy. Very poor quality back cushions. It is just my husband and I using it on a daily basis with occasional weekend company. ( it's not like I have 5 kids crawling all over it all the time) We need to buy a new couch...

Haverty Furniture Companies / Dinette set

KD66 on Dec 27, 2016

Visited this store on christmas eve...In hopes to get a nice gift before christmas. The sales representative I spoke with was very nice (Barbara) , but her manager was very upnotches, arrogant, rude, and standoff... We ended up getting the set but only had it available for floor model...

Haverty Furniture Companies / Living room suit

Terry Kovarik on Oct 25, 2016

I purchased a living room suit from Havertys 3 years ago and they still havent made it right. The cushions have been replaced 3 times and they need replaced again. Now that it is out of warranty they wont do anything about it at all. I filed a complaint with the BBB and Haverty's lied to...

Haverty Furniture / Delivery of Service

Reviewer40419 on Nov 24, 2015

My furniture was supposed to be delivered to my home as promised on Tuesday November 23, just in time for Thanksgiving. The main reason I brought the furniture is one the date it could be delivered (as I was just moving into my new) and 2 the sleek style. Well my furniture never made it to...

Havertys / Terrible sofa

Reviewer51182 on Aug 20, 2015

We purchased this sofa based on the salesman telling us that is was their “top of the line sofa” and that the color is “all the way through the leather” and you won’t have to worry about the leather fading and/or rubbing off. We paid $1600 for this sofa just to have it only last 1 year. It...

Haverty's / Poor Integrity

M_ike on Oct 7, 2014

I went into the store with the expectation that the 3 items I had looked at and priced less than 30 days ago would be the same price. At the time I originally viewed the pieces, I was told by the sales associate that these items were not on sale, and was assured that the price would not...

Havertys Furniture / Damaged furniture

Done with Havertys on Mar 16, 2013

Seven tries to deliver a head board and arm chair. Constantly reassured by customer service that these items will be thoroughly be inspected at the warehouse. The SAME arm chair was delivered 3 weeks in a row. It had scratches and a stained seat cushion. It was delivered again for the...

Haverty's Furniture / Poor Quality of Radford Leather Sectional

DeeDee Robinson on Nov 29, 2012

I have been a loyal customer and usually quite pleased. However, I purchased (in Orange Park, FL) the leather Radford sectional and ottoman less than a year and a half ago for over $4000. Already, the back of the sectional is sagging. There is no backing under the leather on the back of...

Haverty's Deco Floor Lamp / Bogus Low Price Guarantee

mtnman on Jun 26, 2012

Three weeks ago I bought an expensive ($400) floor lamp at Haverty's in Knoxville, Tennessee. When I asked if I was going to see the item on sale soon, I was assured that I would not. In any event, I was told, they have a "low price guarantee" that is in effect for 30 days. Sure...

Haverty's Furniture / Never shop here!!!

killo82 on Sep 26, 2011

We had found the home of our dreams and realized we finally had the space for king size bed. We had purchased the mattress and then decided to find the frame. After many many stores decided to purchase the frame from Haverty's furniture at the mall of GA. We spoke to a young man who...

Haverty's Furniture / Terrible construction and awful customer service

Makinmy on Sep 13, 2011

Bought $15, 000.00 worth of furniture with the gold protection plot. The plot was not worth the paper it was printed on. I demanded a refund and EVENTUALLY received it. There were so many problems with the items I ordered, they had to come get everything and reorder EVERYTHING AGAIN. So...

Haverty's / Late credit to credit card after return

I purchased a TempraPedic Ergo king bed. Haverty's delivery people were unable to get the two motors to sync together because one motor was defecdctive. I told him to take it back; I did not want something that did not work. He said he could not do that but he would put in a service...