SUBMIT A COMPLAINT

Rogers / billing for wireless internet

hamilton, ON, Canada Review updated:

My Name is Ernesto Muratore . I have 2 accounts the one I having problems with [protected] . some had changed my billing on march 24 /17 I had received a text and called Rogers back right away and it was straight out and got a text confirming that Today I had found that not only was I being ripped off I was also lied to by Rogers employee . I have tried to find the right complaint to fill and not such exist . I happen to be a reseller off internet and phones and have heard of nightmare stories never though it could happen to my account I am not out alot of money but basically I do not think that Rogers billing is a trusted place & give there staff the option of doing what they please with your account . I do not suspect anything going to done Rogers has giving me back 1/2 the amount and I am out $30.00. I should not be wasting my time writing this complaint and perhaps
be spending the time to look for another provider I have a account with telus for 20 years now never a problem

Er
May 14, 2017
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Comments

  • Ro
      15th of May, 2017

    Hi Ernesto,

    I'm sorry to hear you're having issues with your wireless internet bill. I know how upsetting it can be to see charges you weren't expecting. If you'd like us to look into this for you, please reach out to @RogersHelps on Twitter or send us a message via Facebook Messenger.

    Please be mindful of posting personal information online!

    Hope this helps!
    Shaun

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