Rogers Communications review: Home ignite

i had requested for Rogers Home ignite cancellation since I was moving out of town, but after learning about the $300 cancellation penalty, i decided to find someone to take over the contract instead of paying this penalty. i quickly called Rogers in 2 days and requested to avoid the cancellation as i had found someone. However, due to repeated requests and calls, the matter is not solved yet and despite confirmations from Rogers agents in the last 30 days, Rogers has recently sent me an email about the cancellation of my home ignite. below are the timelines

Rogers Account no: [protected]

First Cancellation called made on Aug 8, 2023

Second call to Cancel the Cancellation made on Aug 10, 2023

Received Mail from Rogers regarding setup on Aug 15 regarding technician arrival on Aug 16

(Since I am outside the province, there is noone who can be available to attend the technician)

Aug 15- Called Rogers again to let them know i was not in city and wont be returning for another month. The matter was settled by Agent and confirmed that my service will remain active and a technician will reset the modem virtually. emails sent to me about settlement of matter.

Sep 7 : Received an email from Rogers again regarding the cancellation of service after i had called them.

I dont understand what is wrong with Rogers. I don't want to Pay any penalty and would like to completely cancel my services with them as this has become a nuance for me.