Reliance India Mobile(Gsm Service) / very frequently unable to send sms since december 2008
Am Rudra from Bhubaneswar, Orissa, India.Am facing a very frequent problem on sending SMS from my Reliance SMART No. [protected] to any of the STD Numbers(Very frequently to a particular STD No., Number not mentioned here due to security reasons) since December Last Year.Since then I've been trying to lodge the complain through the customer care in almost every week. Everytime they give me assurance to short out my problem but till today they have failled.Even if they solve my problem it is just a momentary solution.Am using Rs.51/-SMS voucher to avail 400 SMS per month.But everytime I send SMS, I found either SMS sending failled or most of the time Message not Delivered to that particular number within few Seconds.Manytimes on calling to customer care they neither able to give me the solution nor they ready to understand me properly.Infact they answers me with very bad voice.I've tried many times to visit the local customer care centre running here in Bhubaneswar, But they also did not take care of the problem.
I've been fade up with the Reliance SMART Service, But in parallel hand unable to leave the number due to some personnel reasons.
Reliance SMART Service is the worst service provider through out the Year.Their dealings, behaviour is very worst towards the customer.Its surprising that many of the customer care executive has no common answers for a particular problem.
It seems that the company is trying to behave as a single vender in the competition market.Its shows its monopoly nature.With this also am facing another serious problem that am always getting the deliver report of dated 31/12/1999 in my Delivery report folder.Am using the most recent updated software version for my Mobile Nokia 6300 & N72.Which they have no solution.
I request to shortout my problem as earliest as possible to avoid case filling in court.
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