Quest Diagnostics
reviews and complaints

Hi,
I was driving north bound on I95 in Bridgeport CT behind driver 75674 during normal rush hour stop and go traffic. The car was swerving back and forth in the middle lane tailgating the car and box truck in front of it...the cars that were in both lanes next to it did not want to drive ahead of the quest car because they were driving so erratically. I'm not one to complain on sites but it was so bad and unprofessional I was appalled!

The phlebologist was not ready to do the procedure seemed totally unprepared kept opening and closing the cabinet drawing looking for bottles where the hell is the rack with bottles. Touching surfaces it not allowed for in a procedure. I guess you don't ever wash the hands even if you were asked, right? How do I know someone did not poop and then draw my blood there's no one there to oversee the operation. 2 When you go through a vein completely you carefully back and if you don't see blood you pull it and start some where else even a junkie know that much. You don't ream it sideways, up and down and in and out, because, you pierced it and it has to recover. You start some where else. Why don't you send your employee to a shooting gallery and watch the junkies so you can learn how to get it right. Now I don't what desease you have spread to me and I need a lawyer, why not. I think everyone should get a letter that received blood on 01/11/2019 at Oaks the regular girl is off and you put someone who is probably very scared and nervous and that's really shame but what about us. So think about about it tonight when go for steak at longhorn the cook goes and takes a nice bowl movement and put a swish, swish of hand sanitizer the picks up that steak and moves it around plate with his fingers. Oh wait, he required to wash his hands but Quest is not.

I had labs drawn in September of 2018. To my dismay, the insurance I had refused to cover some of them. I didn't realize at the time that the prices Quest gave me if I had to pay out-of-pocket were ridiculously over priced and unfair. They will not negotiate the pricing either.

IF YOU ARE PAYING OUT OF POCKET FOR LABS, OR YOU THINK YOUR INSURANCE COMPANY MAY NOT COVER SOME OF THE LABS,

DO NOT GO TO QUEST DIAGNOSTICS UNLESS YOU WANT TO PAY UP TO 10 TIMES WHAT OTHER PLACES MAY CHARGE FOR OUT-OF POCKET COST.

SHOP AROUND AND LOOK FOR REASONABLE CHARGES OR YOU WILL BE UNPLEASANTLY SURPRISED.

Quest continues its fraudulent billing practices. Recently I received a collection notice from Quest for over $1, 300. I had made a co-payment at the counter when my physician referred me in for blood work. BlueShield Ca had already settled the claim. Now, I am being billed for another $130.00. I already made the co-payment.

I have repeatedly asked my physician for an alternative to Quest. In reading the feedback regarding the company, it appears they had a class-action lawsuit on this topic and yet they continue the practice.

This evening I was driving home and the driver of vexhicle 75431 ( didn't get plate) was driving very recklessly. This occurred in reading Pennsylvania merging onto rt 222 and then again on rt 222. The driver accelerated toward me as I was merging into traffic I swerved back into side of highway. He then proceeded to almost rear end the car in front of me. We then merged into the bypass where he again was riding the car in front of him way to close having to apply brakes to slow down. He swerved into other lane and back into the lane ahead of the next vehicle he continued to ride the bumper of the next car until I got off at Lancaster ave ramp. He was still driving unsafely when I lost sight of him. At the rate of speed and recklessly driving he could hurt someone very easily especially in the dark and with holiday traffic. Unsafe driver needs to be reminded that his actions could cause someone to loss there life.

Cynthia, a home lab collector, was extremely disrespectful and rude. After having a heated confrontation with her, she purposely sabotaged my urine by throwing it away. I filled a urine cup over the tempature line, up to 30ml in fact. I requested she submit to the lab because I knew she was giving me a hard time because of our arguement (which is horrible customer service). I then called for another staff member to look at the amount and she poured the test out. If anything negative comes of this, I will be contacting an attorney. Does Quest even do background checks because this woman is nasty and rude.

Went to my appointment and waited over an hour and finally was told they did not have any orders from my doctor. I went home and called my doctor who immediately faxed over the order so I would be good the next day. I went back and the next day and told them the doctor had faxed the order over and I need to add an additional test from my onocologist Dr Mortazavi. He want a special test that he didnt think my primary would have on his order. He wanted to piggy back on Dr Zwolak's orders. When I checked in I told them that this request was to be added to Dr Zwolak's order. Again I waited over an hour and when the technician came he pull one small tube of blood and said ok you good to go. I said no I am not you only did the test I brought in to be added to Dr Zwolak's orders you need to find the orders. He went looking for them and said he found them miss filled under the day before. To make a long story short he did the original order and sent me on my way. They had all my billing info they made copies of both my medicare and my blue cross addn'l insurance. Now months later they are billing me for two separate visits when I should only be billed for one. I should be billing them for wasting my time.

Blood drawn in January 2018- confirmed Quest labs in Bethlehem, Pa was in my network for Highmark BCBS. Confirmed again in the office when I provided my insurance card to the tech. Since then, I have been receiving bills stating that my insurance denied and I am responsible. I have called over ten times to provide the SAME insurance information of my policy to many different customer service reps. I have spoken to Highmark as well who reassured me that they are billing incorrectly. Highmark rep called Quest with me on the phone, explained to them exactly how to do their job, and now I'm being told I'm being sent to collections?! This is fraud.

November 8, 2018 Complaint regarding negligence in forwarding lab reports

I did blood collection at Quest on 26th Street in late October. I was told this was enough time for the analysis report to be completed and sent to my doctor and filled out a form for a hard copy to be sent to me which I gave to my practitioner Mariana (not quite sure of her name).

My appointment with my doctor is tomorrow. I wanted my lab copy in hand for consultation with the doctor. No copy arrived. I called Dr. Levine-Tanco's office, Mount Sinai/Beth Israel senior health services, 8th avenue at 24th Street, they did not get their copy either.

I called Quest Customer services and was told they would fax a copy to my doctor immediately.. My follow up some time later revealed no copy had been received.

If this were the first time I might consider it an oversight, but this is the second time this has happened and I am considering changing lab providers. The technicians have been wonderful but follow through is non existent. I have complained to Quest and to Medicare. Improvement is mandatory.

Beatrice Segev 340 West 28th Street, #12j New York, NY 10001
DOB 6.21.36

The quest diagnostics website is absolutely the worst of the worst, and quest's customer service is non-existent. It is obvious that quest does not care about its customers/patients. Forget trying to contact quest by telephone — that is, unless you want to pay a bill. Quest does not provide any customer service phone numbers. I had routine tests done on 10/18/2018, and I have been unable to get the results. The foregoing review solely provides my personal, subjective opinions, beliefs, and interpretations.

Lab work done in March, my doctor could not get the results because the lab work could not be found and I could not get the results but I got the bill over and over.
I finally paid the bill and spent an hour on the phone to get the results to take to my new doctor.

I was told that I would have to get my old doctor to call and correct the demographics and I probably would still need to have the blood work repeated ( second time free).
I paid the bill I'm entitled to the results. TM11135V

This company needs to be investigated for discrimination. I applied for a position with this company a few months ago, and was offered to be interviewed TWICE, only to find out that I would not be considered for the job. I'm not upset that I wasn't considered for the job, however, I am upset about the truth behind not getting the job.
I found out today, on 10/17/2018, (when the RECEPTIONIST got fired after submitting her two weeks notice) that the real reason why I didn't get the job at MedXM/ Quest Diagonostics is because " looked mean". I am beyond baffled! I was professional, and punctual. I felt I was more than qualified for the position in which I applied for. These people had no right to turn down my application based on how I looked. That is discrimination at it's best.
This needs to be investigated immediately, because there is no telling how many other potential applicants these people turned down based on their looks.
The only reason why the receptionist opened up about why I initially did not get hired, is because when she submitted her two weeks notice, she was fired a couple days later, and told that she would get "paid off" for the days she missed.
The leadership in this company is just awful. Why have your employees refer someone to a job like this? They not only wasted my time, TWICE, they played with my livelihood. There are too many people out here who are seeking HONEST employment, and at best, longevity with the company.
I'm simply reporting this issue hoping to shed light on what's really going on. I deeply hope that no one else has experienced a level of dishonesty and discrimination as low as this.
A desirable resolution would be to have everybody involved, fired. Good quality customer service starts with leadership, and if the leadership isn't honest, you can't expect honesty out of your employees/company.

This morning 10/13/18, my 9 year old son and i visited Quest Diagnostic located at 970 North Broadway in Yonkers New York. My son was anxious about getting his blood drawn as many children his age and younger are.We were paired with Deanna one of the phlebotomist on staff.
When we walked in, not only did she not introduce herself but provided no privacy for my son. However, i stated my son was anxious as he was scared of needles and had not have lab drawn for a while. My son began sobbing, screaming, tensing up and pulling away out of fear. Instead of being compassionate and understanding his valid fear, her response was"I have a bad back and i am not going to let you send me to the hospital" as result Deanna was unable to perform the blood draw and we were asked to wait in the waiting room until he calms down.
After 5 minutes we were asked back he continued being fearful. Again no privacy was provided as the other customer across the hall spoke through the open door and addressing my son by name in an attempt to calm him. As a healthcare professional myself. I was appauld that he was offer no privacy as these individuals stared at him from across the hall violating his HIPPA rights.
Again Deanna was more focus on her self instead of being empathetic towards a fearful child. "Mom i am not going to hurt myself or your child so, i don't know what to tell you." In a situation like this it is not what you say but how you said it. I was saddened that this individual whom come in contact with persons of different age groups was so belittling.At that point we left the location and decided to go to another location.
We went to Bronx Boulevard, Bronx NY on the same day where the experience was complete opposite. We met Marlene who was nothing but exceptional. Within a few minutes she was to build a trusting relationship with my son . We were offered privacy and lab drawn in less than 5mins.
Quest Diagnostic needs more employees like Marlene who has the skill set to meet the needs of fearful children like my son without intensifying the fear or suggesting a child is too big to act that way as with what Deanna did.
Thank You Marlene for changing my mind about Quest Diagnostics.

I worked for quest diagnostics through lina courier service in california ca 92243 I was a victim I was arrested for five days for false domestic violence not under my behalf and I was held under my will for five days approximately and they had told me they were going to give me a month off to recuperate and recover and as the month went by two weeks into it they tell me I was fired without cause they did not inform quest diagnostics san deigo. Eddie who is in charge. When it was a false statement and had no right to be in jail I have a clean record and was working for about 3 months always on time did nothing wrong. And when I was sitting in jail innocent the boss of linas courier service was working for me and messed up over 25 timesavers this is the boss of the company lina courier service who messed up and said it was me when clearly I was help captive and won't ever get that time back lina courier service is contracted thur quest in which they have no insurance on the company or for automotive and much much more like business lisence expired osha safety regulations that must be implemented by the laws of california idk what to do they lied to me took a great job from me that everyone knew and had nothing but great things to say about me they thought I was on drugs when they never even drug tested me or mentioned till after when I said I consent to any protocol you need me to render. Due to the fact that I loved my job and was great at it where do I began to fight back for what is right and they said they were getting documents ready for me to sign and were paying me under the table they pay all there employees under the table all from one check and then end of the year they make fake check stubs for there tax man marco garza on main street in el centro california 92243 my number is [protected] email [protected]@yahoo.com

Saturday, October 6th, I waited about an hour to get called back at the Naples Health Park location in Naples Florida. I did not have any paperwork as I had seen my doctor very late on Friday and they were to fax it. Well, that location did not have it. Not blaming Quest For that. But an employee by the name of Nerlita ( she wrote her name on one of the Quest Diagnostic business cards). Appeared to have compassion for my situation. I have had uncontrollable diarrhea for 3 weeks and I'm flying on a long trip in 3 days. The doctor needs labs in order to treat me. She told me to go to the Quest Diagnostics on Davis. I told her I teach school and must be at work by 6:30. Nerlita said, " I will be there at 6:15. " I got there at 6:15 after a 30 minute drive. There was no one there. I left a note. They called me at work and said they had no idea why I thought they would be open that early and they did not even take labs, nor did they have any idea who Nerlita was! So after school I drove like a mad woman to get back to the Naples health park Quest Diagnostic. I got there 5 minutes before they closed. The lights were out and everything was locked. They had closed before they were supposed to! I did get their attention as they were unlocking a door to let people out and they denied closing early. I shared that I was really getting the runaround from their company. The tall gentleman was extremely rude to me. I have to go back to THIS location again tomorrow. I will let you know if they close early again. It was a huge hardship for me to get there at 450 and to find them closed and treat me so rudely was beyond anything I can think of. I still can't figure out why the gal named Arleta sent me on a wild goose chase to a place that doesn't even take labs. They do MRIs and x-rays. What was her motivation?

On 09-20-18 I was sent by my Doctor to go to a Lab for blood work. I had another Doctors appointment the same day so I decided to go get my blood work the next day. The next day I went to a Quest Diagnostics near me (3014 37th St, Astoria, NY).
I arrived around 3 pm, the technician asked me if I had an appointment, I said I tried to make an appointment online, but I was not able to do it, the system kept kicking me out and, so I decided to walk-in. The technician told me that she wasn't sure if she could take me, even though there was nobody sitting in the waiting room, if someone comes in with an appointment, she would have to take them before me, I said, ok no problem, I can wait... but I could see that she wasn't pleased to do any work after 3 pm... I signed in in the PAD and sat down and waited for my turn. After 10m she called me to take my insurance info, then I went back to the waiting room a couple of minutes later, another walk-in entered the room. After waiting for about 20 m, she called me to do my blood work. I walked straight ahead towards the other doors thinking someone else was there to take my blood but, to my surprise, she told me to come into a small area right behind the reception area and then she proceeds to do the prep work. I recall saying "you're going to take my blood? Wow, you do it all around here? She said, Yes, I can do blood work. I removed my jacket and sat down and extended my arm out, because there was no armrest in the chair and not knowing where to place my arm... she grabbed my arm and rested my arm over the counter, which resulted in an upward position in relation to the rest of my body... I remember thinking, shouldn't I have my arm in a straight out position instead of upward...? I recall telling her, I had some blood taken the day before on my left arm, and if maybe, wouldn't be better to take blood on my other arm? She said it's not a problem. I then turned my head to the wall, so I wouldn't see her poking my arm. She placed the rubber band above my elbow crease, and in a few secs she begins to poke me in my arm, I immediately complained of the excruciating pain from the needle insertion, but she refused to withdraw the needle until she was finished drawing blood, ignoring my complaints...
I thought that she must have hit the nerve because of the pain, I felt it going down all the way to my index finger. I explained to her how it felt, like when someone gets hit in the funny bone, but worse, way more intense. It felt like, a bolt of electricity ran down my arm to my hand, and after she removed the needle it felt like it was on fire just above my wrist... she said:" wow, that must have been uncomfortable..." like if that was almost normal, like that happens sometimes...
I've have had my blood drawn lots of times before in my life, and this has never happened to me before.
Well, it has been almost a week now, and I still feel a shooting pain down to my index finger when I try to stretch my arm out to grab something. I am in a great deal of pain - under my arm, above my wrist, a portion of my left hand, the thumb and index and middle finger feel tingling and numb.
I told my doctor about it, and she recommended me to make a complaint and to have my arm checked out.
I'm going now to see a neurologist to get a electromyography (EMG) test done.

AFTER five phone calls asking for Insurance question on SEpt. 26, 2018 9:05 last call. Two days ago it was easy to contact the above department, but today it was ridiculously impossible. Every representatative told me to wait and then transferred me and the last one that didn't even listen, only told me that billing was not the department to handle that (I don't know why I was transferred to billing) woudln't stop talk and never once listen..all he wanted to do was to get rid of me and talk me out of receiving an answer, finally he said he would transfer me and hung up.

My question was simple, I wanted t oknow if the insurance would cover my test.

To make the call unbearable there was this recording that unlike other recordings, would not stop even for a second and it was a verbal assault that lasted for over half an hour, being transferred from here to there with that non-stop recording saying the same things over a thousand times. What an assault! Way to go Quest!