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Quest Diagnostics / phone service just hung up and/or transfer from one place to another

Las Vegas, NV, United States
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AFTER five phone calls asking for Insurance question on SEpt. 26, 2018 9:05 last call. Two days ago it was easy to contact the above department, but today it was ridiculously impossible. Every representatative told me to wait and then transferred me and the last one that didn't even listen, only told me that billing was not the department to handle that (I don't know why I was transferred to billing) woudln't stop talk and never once listen..all he wanted to do was to get rid of me and talk me out of receiving an answer, finally he said he would transfer me and hung up.

My question was simple, I wanted t oknow if the insurance would cover my test.

To make the call unbearable there was this recording that unlike other recordings, would not stop even for a second and it was a verbal assault that lasted for over half an hour, being transferred from here to there with that non-stop recording saying the same things over a thousand times. What an assault! Way to go Quest!

Li
Sep 26, 2018

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