Pizza Hut
reviews and complaints

I placed an order at 728 pm today o got it almost at 9pm today. I called like at 840 to see what had happened to my order. I had bad experiences with this location on the pass with the same issue. The store manager first told me that the driver had left a long time ago then she came back to the phone and said that he was at my door. I asked her why did he take so long to get to my house if you said he had left a long time ago. Then she changed o no our delivery time changed to 60 min. It took them more than 60 min to deliver our food. They did offer to give me a store credit but I rather have my money back. I won't order from that location again. Horrible customer service.

I grew up in the 80's and pizza hut was my favorite. It beat out all other pizzas. Dominos in the 80's sucked. Then pizza hut changed their original recipe and dominos improved their recipe and now dominos is my favorite. What happened to pizza hut's original pizza and pan pizza recipes? Why did you change something that was sooo good? That was super dumb.

The Pizza Hut Stuff Crust pizza is my favorite. But today, ordering was a challenge. Customer service was very poor and once I received my pizza the quality wasn't what I expected. Brian / store manager at #024851 in Fontana took my order. His tone was so unfriendly it distract ed me to the point I didn't want to place my order. My intention was to order pizza, wings and drink. But he was so unfriendly and unhelpful it limited my order. Then when I received my pizza, the quality was poor. The pizza was not thoroughly cook. I advise him, but he still had that mono tone. I usually tip the driver, but not today. After many years of being a loyal customer and never having to ask for a REFUND. Today I want my money back! My ticket #0009, APR code #023548, Inv #4, Paid with card ending in 4318. Going forward, I am looking for another pizza place that don't mind providing customer care with a smile or a least a cordial tone.

I ordered a free bread sticks for my birthday that was sent to me in an email, and I ordered a $10 stuffed crust pizza that I received in an email. It took 150 minutes to come here, and when he showed up there's no bread sticks and he charged me $21.27. I didn't pay that because one he didn't bring the bread stick and he charged me too much, so I didn't take it. And now they are closed. So I have no pizza and bread sticks. I am very upset.

Twice different locations this year. The first time kept my comment to myself. Unfortunately last week I order on line for pickup 1000pn Euclid green location. When I arrived said they were close due to short staff. No one bothered to call and give me this news. The first time order from home online the s Taylor location no one never showed up. Both situations left me without a meal due to the hour and no communication to me

I placed my delivery order at 2:30 pm. They said it would take 50mins-1 hour. After an hour and 7 minutes went by, I called the store to check on the order. The employee stated that it would only be like 5-10 minutes more that the order was on it's way to me. So I waited. I finally called back at 4:05 pm. Spoke to the manager. She had an attitude and told me the order was already on it's way to me and that there was nothing she could do. She wouldn't even give me a number to call to get this issue resolved. So last I spoke to the manager was at 4:05 pm. It's 4:15pm and still no pizza. It was just a simple 1 large box of pizza..

I Placed My Order online at 6:28 pm i called at 8:45 the lady had an attitude and said your order left at 8:30 then hung up. I called again at 10:10 the lady claimed that the online orders take up to an hour and the time isn't accurate but it's been 4 hours since the order was placed. I stayed up still closing time and i still haven't receive my order

I ordered a sausage pizza and a cookie, (delivered) I got my pizzia and it was half cold and then I didn't receive my cookie. Before hand I called and made sure my cookie was on the bill and the man said yes (3 times) when my phone arrived no cookie.! Then I called about it n he told me I have to wait a hour.! When all ready called and made sure my order was correct.!

Called ahead to make sure I could come in and order a delivery for my husbands work and pay in store was told yes. Once I get there they decide to tell me I couldn't pay cash for a delivery. The manager was rude told me he was tired of people like me. When all I said was when I called you could have told me I couldn't pay with dang cash. Ordered anyways to drive it to my husbands work and he said is this for pickup I said well if you won't deliver then it has to be...and rudely he says well I'm not a mind reader. Waited 25 mins for the order and when he brings it out he sees me struggling to hold my 2 year old autistic child and instead of handing me the boxes he sits them down on a chair beside me and turns walks away while laughing and proceeds to go to the back and clearly degrade me to his employees in the back. We order at least twice a week from there it's the only pizza hut near us and we get treated like junk. He needs to take a class on customer service because he clearly lacks any kind of decency.

I ordered a pizza 03/02/2017 to my apartment in Aurora, Colorado when my pizza arrived I do have a puppy understandable they get in the way. But Joel the deliverer of my pizza was quite rude by stating " Oh what you don't tip?" When I had asked for my change. I understand we have bad days in customer service but that was very unprofessional. Very upsetting and it will probably be awhile before I order another pizza from this company

Order was wrong, missing wings. Called store and spoke with manager named april. The manager argued with me for 5 mins how she had no conrol of online oreders and she could only respond with "i dont have an answer for you" i was never once offered a solution to correct my order. Instead i was told over and over how her screen doesnt show my wings on order. Yet i received order tracker text which i screen shoted to show i was being delivered a large pizza, 8 wings and a free hershey dessert. This was by far the worse customer service i have ever received. If the order was wrong, even if the "store screen" doesnt show my correct order as i was told, i still shouldnt be responsible for that, so next time i will just order dominoes pizza

After working a 12 hr shift decided to get a pizza! I walk in, place my order to go! ( Lg pan supreme, no onions, extra cheese, sweet tea) said it would be ready in about 20 min (about 8pm), go wait in the car. I go in at 8:17 and was told it'd be a few min it was coming right up. I go back out wait another 10 min, go back in give the girl my name. They're looking for my pizza, and can't find it! (I paid after I ordered) One girl asks if I'd like smthg to drink, I told her I'd already ordered one when I ordered (she goes to get me my drink) tells me not to worry about, so I told her I'd already paid. Said the computer "lost" my order! I'm tired, at this point frustrated, I'm ready to get off my feet! Another girl asks me if I'd like them to fix me another one! Well I mean I had already paid! I said "yea I guess so" I mean it wasn't like I was just gonna walk out! Go back out to my car, and within just a few min one of the girls was bringing me my pizza out to the car! (Whom was VERY UNPROFESSIONAL!) Absolutely NOTHING was said about making it right other than the mention of a drink that I'd already paid for! 1 hour to get 1 pizza! I'm in disbelief! All of that trouble with ONLY a drink offered, and a cookie or brownie! Not big on sweets! It may be a long time or if ever, I decide to go back in there! Terrible experience! Worse service!

I ordered a pizza at 10 am, I didn't get it until about 1:30 pm. The delivery driver said he came to my door and knocked, but I was in my living room the whole day watching the Big Ten Tournament. I had to wait another 50 minutes for another pizza. When I FINALLY recieved my pizza, it was cold and disconnected like somebody picked them apart. The stuffed crust cheese was hard and nasty. When I called customer service they said they would have them remake another one. Once I called the store they had NO record of it. They informed me I would have to wait 3 DAYS. 3 DAYS to finally get something owed to me anyway. I really hope

On march 2 I called in my order for a medium pan pepperoni and a medium thin supreme picked up the order got home now the thin supreme was not good it taste like eating a cardboard box like it had been cooked all day and put in my box was the worst food I had ever eating makes me wonder if something else could be wrong of in it I call back to the store and was put on hold for 45 min on one ever came back to the phone
this was at the pizza hut on Hay 85 in Riverdale Ga [protected] my ticket code #5g23epvw z11my name William Patton thank you

I order a pizza in pizza hut mansarover and the employee told me to wait for 15 mint after 15 mint i go to counter for my order till that time my order is not ready and the employee manoj misbehave with me nd m with my family that time... Nd he not give me order or told me to wait for 20 mints more nd throughout my order slip which is very ridicules.

Dear Sir (s),

It is to bring to your kind notice that Pizza Hut Pakistan (Chevron Wapda Town Branch Lahore, Pakistan) is actively involved in stealing the customer's account information / details through Card Reader. Last night I visited the aforementioned branch of Pizza Hut and paid through my Visa Debit Card. Almost immediately I received a phone call pretending to be from Call Centre of card issuing bank asking me details for no apparent reason i.e. the amount was nominal and transactions of similar / equivalent amounts have been executed many a times on said card. Above all, on suspicion I refused to provide the details to the caller and when I called my Call Centre, it was confirmed that same was a fake call. It must also be noted that staff of Pizza Hut asked for my mobile number as well again for no apparent reason.
Further, I also confronted the staff at Pizza Hut who admitted using my card twice on two different machines one the POS and another machine / reader attached with Cash till. I have also noted my complaint in their register. I am attaching the snap of the register as well the bill.
Please note that as result of the above I was forced to block/suspend my card /banking services available thereon.
You must take immediate and stern action against the culprit (s) after conducting the necessary investigation with intimation of the result to me.

Regards,
Kashif Zia
+[protected]
[protected]@yahoo.com

I am friends with the general managers daughter and she told me that her and her mother share this account "I love Pizza Hut" the general manager not only brought up an old employees name but told him to sit on a [censor] and do a 180? Is this really who we have running our community Pizza Hut?!?! I saw this and had to post. I have also been harassed in the work place while being on the clock of Pizza Hut and that situation STILL haven't been resolved. This store is a mess and something needs to be done. If I don't hear back from Pizza Hut soon I will contact my lawyer and have him take action to resolve this situation.

My family is a military family and has long had a tradition of Pizza Hut pizza and movie rentals each weekend, but since you have become the new sponsor for the NFL, we will be supporting Papa John's pizza.
I am very disappointed that Pizza Hut is supporting those that disrespect our flag and the men and women who fought and died to protect our country! You should be ashamed!
Robin Harrison

Greetings,
I have a very big complaint
On February 14, 2018 I did an online order and my food took over 3 hours to receive my food...which is very rediculous and to top it off my food was cold and I spent well over $30. I had to call the restaurant several times and was told I would have a complete refund along with 2 $15 credits due to the error and non-communication on their behalf. I have not received my full refund or credit that I was promised. Please assist me with rectifying this situation