Pizza Hut / order taking and customer service

My husband spent 20 minutes on hold waiting for someone to take his order. When I got there, I stood at the counter for at least five minutes before anyone spoke to me. One employee was standing three feet from me playing with his phone this whole time. The fourth person to walk by (the Manager), asked if he could help me. I told him that my husband had called in an order, and he informed me that they did not have an order for our customer name and address. He then turned his screen so I could see the names and addresses of other customers who had ordered. I told him about how long my husband had waited on the phone, and he said, "Yeah, we've been really busy". He did not ask me to stay so they could make up my order. I do not expect that we will ever go back.

Jun 02, 2018

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