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Pizza Hut Delivery / undercooked pizza

1 barking roadLondon, England, Essex, United Kingdom Review updated:

We ordered two large pizzas for the Family, once they were delivered the kids got straight on to it, however on eating a slice myself I found that both the pizzas were undercooked so got straight on to the phone and called pizza hut in question, the first thing they asked is how many slices you have eaten, we said around 3 slices, and the manager said we can only replace 1 pizza.

Its absolutely ridiculous that, they have audacity to replace 1 pizza when they were undercooked, have complaind to pizza hut but still no reply.

If you are in east london and ordering pizza for delivery avoid Pizza hut barking at all cost.
The service is pathetic
The food is awful
and the staff will probably acuse you that you are at fault not them...

Ja
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Comments

  • Ci
      22nd of Dec, 2008
    0 Votes
    Pizza Hut Delivery - Service
    Pizza Hut
    Highway 90
    Ocean Springs
    Mississippi
    United States
    Phone: 228-875-7077

    I ordered a pizza which consist of large pepperoni and extra cheese
    You would think simple enough but it did not turn out that way...
    I was already receiving a $10.00 credit due to a prior pizza being delivered
    and was burnt...I in turn had to order more than $10.o0 worth of food
    or other items...which I did...My order came to over $17.00 which I
    needed explaining...We decided that there was still $6.00 left owning
    on pizza so we ordered a Diet Pepsi, french dressing, ranch dressing and
    cancelled the wings...We were now within the over $10.00 limit I needed.
    After waiting for a little over an hour..I called back and spoke to another
    person...She advised me that she saw where an order was cancelled and
    another ticket was not order...I said I cannot belive this..I than explained
    that only the wings were cancelled...She than said that the order was
    with the driver but she could not advise where he was but he should
    be here shortly...Another 20 minutes passed called Pizza Hut again
    was now advised (yes a different person) that the order had been cancelled.
    He would re-order and would be here in 40 minutes free of charge...
    Advised that my husband was having to leave before that to go back
    to work and that we now had started this adventure at 5:59 and it was
    now 7:17pm..He was sorry about the miss information and would have
    pizza cook and put a "rush" on it...I agree but again after another 50 minutes
    elasping I am wondering what do they consider a rush...Yet another call to
    Pizza Hut same story, different person...pizza on way...be there shortly...
    My fourth call I requested to speak to a manager of some sort...as I cannot
    ever remember a pizza taken 3 hours to be delivered...The driver finally
    shows up...Pizza is ok...a little warm but nothing they I would say was
    worth waiting 30 minutes for much less than 3 hours and 45 minutes..
    Oh to add additional toppings to this story... Manager has never called...
    consider..So I would strongly suggest if you are hungry do not order Pizza
    Hut...Go somewhere else...

  • Dl
      31st of Jul, 2009
    0 Votes

    Why eat three pieces if undercooked?

  • Da
      29th of Nov, 2014
    0 Votes
    Pizza Hut Delivery - I want my money back
    Pizza Hut Malaysia
    Shah Alam
    Malaysia

    On Saturday 23/11/2014, I made an online payment for my Pizza using RHB online. The transaction is successful but I haven't received any feedback or pizza since my payment a week ago. I want my money back. Thank you.

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