Panera Bread / didn't get my food, rude employee, and unhelpful manager.
I am a regular customer at the North First Street in San Jose branch. I visit there once or twice in a week during lunch time with my colleagues.
Today, Feb 11th, during lunch time 12.30ish pm. I ordered my food on the console, with #96 but my food didn't come for 20 minutes. I went asked the server, the kitchen, and they asked me for my last name and couldn't find the number. I went to front desk where the lady asked me to check the bank account if the order went through. I spent over 10 minutes telling them that I am a regular customer who buys stuff and I know I completed my order.
I had to walk out and buy lunch at another place and came back show my bank transaction that the amount was charged. I talked to the Manager who was equally rude and said I can return the money, and he did. But my experience working with Panera was horrible, and I would not return there ever.
The Manager I talked to is Rodrigo and front desk person is Jocylyn. I wouldn't ever go the branch unless you take an action and followup as why my order was missing, when I was charged for it. The transaction was #96, and transaction #204481 $11.56 in the name of Tarun Dwivedi. The manager said it was software error as the order was missing, I don't think he's telling the truth, if he's telling the truth, then how come I got charged for the order when it was not submitted to the kitchen.
I will go to twitter by end of this week, if I don't hear back on what exactly happened.
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