Not being allowed to order over the phone
I called and wanted to place an order for bread bowls. I was planning on getting them the next day. I was told I could order and pay for them on the internet. I do not pay for anything over the internet. I was told that was the only way I could place the order. I am very disappointed and I feel like I am being refused to plac3 an order because I do not use...
Read full review of Panera BreadMissing gift card
I purchased a gift card on September 5, 2020. It was supposed to be mailed to me. It never arrived. I waited 3 weeks before got in touch with their gift card partner who told me I had to wait until September 25 because it takes up to 5 business days to received my card even though it had been more than 15 business days. I have tried to get back in touch with someone but al I get is a repeating message telling me how much I mean to the company but after 30 minutes of that I gave up. I want my $50 gift card.
My receipt number is 4AFRBHFQ00R7.
My mailing address is 3739 E. Villa Glen Ct, Bloomington IN 47401
Promo code not honored
I ordered for rapid pick up. I ordered $27 of food. The promo code LUNCHBREAK is good through Dec. 31, 2020 for $5 off $20 order. The promo code didn't work. I called the store. The manager said that the store I ordered from is a franchise and doesn't honor Panera promotions. There's nothing on the Panera website that its promotions are only good at company stores.
I shared my complaint with Customer Care last week--no reply.
I called their Customer Service number and was on hold for 75 minutes.
I finally hung up.
I would like my $5 back.
Broccoli cheddar soup
At the hoboken NJ location today my husband was eating broccoli cheddar soup. He felt something hard and spit out a whole fingernail. Yes. Disgusting. I showed the manager. He did not say sorry. Or anything. I asked for a refund and he only refunded the soup. We threw away our whole $30 meal. I could never eat at Panera again. I could not believe he...
Read full review of Panera BreadSandwich
8/17/2020 I ordered the heritage ham & swiss at 12:15 pm. I ordered it with no honey mustard, add mayo and a sideof hummas. When I received it, they added the hummas on the sandwich without any dressing. So I went back through the drive thru and she told me to pull forward after stating how my sandwich was wrong. When I got to the window, she told me to...
Read full review of Panera BreadCustomer service
Once again, we can't believe how anyone can stay in business with service like this. You offer curb side, with the "I'm Here" button and you still don't bring food out after 25 minutes of customer waiting in their car. Trying to get a hold of someone on the phone who actually can give you "Customer Service" is basically impossible and really sad. There i...
Read full review of Panera Bread and 1 commentService
Everytime I go to the Panera bagel in Wausau Wisconsin they open late. They changed their hours from 6am to 7 am which is bad enough considering hospital shifts start at 7 am and there are 3 hospitals and multiple clinics by this Panera. They are late. They could care less that they are making people late and the person That is frequently on the register is Very slow and has a poor attitude. Please address this issue.
Service
I order from Panera Bread often! However the two times I have encountered some discrimination. I went into Panera there was a gentleman in front of me. I waited over several minutes to ger my order taken. The servers behind the counter never took my order. They literally starred me in the face. Pretended to be working with a customer when they already...
Read full review of Panera BreadRude employee
On Sat June 20, 2020 I went to the Panera Bread . I go there every sat. I do not wear a mask and I refuse to, I have been going there since Feb, 2020. I used eat inside till they closed the dining room, so now I get a take out order and use the kiosak machine available. Today I walked in behind a couple the man was not wearing a mask the female was. They...
Read full review of Panera BreadUse of bathrooms
Last Wednesday my wife and I arrived at the Panera Bread in Arroyo Grande, CA after being on the road for 3 hours. We both needed a bathroom and wanted to purchase some bagel. We got the bagel, but we were told that the bathrooms were closed because of Covid 19. I asked for the manager and it just so happened that the District Manager was in the store. She...
Read full review of Panera Breadmade my order wrong (yet still took my money) just because they were closing.
I went to the Panera Bread in Arlington, TX tonight and ordered a Southwest Chile Lime Ranch Chicken salad without the chicken. The cashier's name was Nelly and when she was giving me my food she asked me the question (I think to distract me), "you had the chips with your order, right?" and I responded with a yes. I get home and I look at the salad and it...
Read full review of Panera Breadstore in new hartford new york
I ordered on line on 4/9/20 @3:30pm to the Panera Bread in new Hartford new York. I went to put on my gift card and it didn't work. Fine. I called the store and wanted to place my ordered and pay with my gift card. Oh... you can't order over the phone so I would have to go to the restaurant and order than have to wait around for my order. Great. Thanks for being no help at all. Also, both the staff who answer the phone and the manager were rude.
The spread of coronavirus by your workers.
I am as concerned as anyone about limiting the spread of the coronavirus. I am a senior citizen with an underlying condition; contracting the virus could kill me. All restaurants in my area, Fort Lauderdale, Florida, serve takeout only. In Every restaurant I have been to the servers are always wearing disposable gloves. I was appalled at what I saw at the...
Read full review of Panera Breadcatering order - order # was [protected]
To Whom It May Concern,
I hope you are enjoying a great day.
I would like to inform you on an issue that needs to be resolved, and I have been trying to fix it for a week now.
Last Saturday, I ordered catering for my husband's 60th birthday. The Order # was [protected].
When the delivery man delivered the meal, there were no salads provided as had been ordered. FYI, my guests included a number of vegetarians with special dietary concerns.
The driver returned approximately 2 hours later and said he had the salads. I did not accept them, as the meal had already been consumed by our guests - to include the dessert.
I called the Panera store later in the day, and I was informed that a manager would call me the next day and I would not be charged for the salads.
I was informed there was an issue with the Panera store having knowledge of my credit card number - apparently, only a general manager has that knowledge. The next day came and went, and there was no call received from a general manager. I called the Panera store again and was informed a general manager would call me on Tuesday. I did receive a message from a general manager on my phone, and I called back and had to leave a message since we did not connect. I called the Panera store again to try to resolve the issue, and was told once again only a general manager could help me - I have not received a call since the first attempt on Tuesday.
A week has now gone by, and my issue has not been addressed. I have been charged for the salads which did not arrive in time for the party. I was charged the full amount of the order, $744.85.
As a result, I am a very unsatisfied customer as I am sure you could understand. The Panera Brand is better than this. Your reputation for being spot on and courteous is well known. I have not been treated with courtesy. I have been overcharged as a result of this lack of urgency on the issue. Lastly, my guests did not get the meal I promised, and that is not a good thing at all.
Please help me resolve this issue, and call attention to the lack of professionalism I have been shown. You can do better, I know it. I love Panera Bread, and that is the reason I chose you to cater this very special family event.
Respectfully, Christy Samuels
Manager's behavior
On Friday, February 21, 2020 at around 7:00 pm. I went to Panera Bread at the Broadway Mall to buy food. After I handed a $100.00 bill, a blond manager was called and look at the bill in the light, touched with his fingers and said that the bill was sticky and that it was fake. I asked him to properly check the bill and he said " I don't have to". It wa...
Read full review of Panera BreadWebsite Issue
Hello.
Received an email from you on 2/13/20 - Panera @ Home.
I tried to download the "Save $1" coupon for soup or mac and cheese.
When I got to the "print coupon", I received an error from Smart Source. It said:
Unknown Application error: Unable to proceed, Please try after some time.
I did reply to the original email, but did not get a response.
Can you help me get this coupon?
Thank you.
incorrect w2
I worked part of the year at the Oak Ridge, TN Panera Bread. I received my W2, and it shows an incorrect social security number for me, which I attempted to correct multiple times with the manager while I employed there. Additionally, though it clearly shows I claimed 2 exemption, it does not show one cent held for federal income tax. Please send me a...
Read full review of Panera Breadservice
I called in a carryout order on 2-7-20 and arrived a couple minutes before I was told it would be ready. I paid for my order at the front counter and was told to go to rapid pick up. I waited about 15 minutes and asked when my order was going to be ready. I gave them the name the order was called in under & they couldn't find the order. I gave them my...
Read full review of Panera Breadno bagels available on saturday at 10:45
Feb 1 Only complaining so that you can do something about it. My friend and I both said we hadn't been there in years and saw there was nothing left but a few sweet bagels and asiago, which I don't like. Hard to figure out what to put the sausage breakfast sandwich on but got ciabiatta, which was fine. The sausage patty was paperthin and tasteless...took it...
Read full review of Panera Breadabusive employee
I was just at your West Chester location and the following event has left me very upset. The 30 year old light skin woman with curly hair who refused to tell me her name is the reason. I went through the drive thru and ordered a single bagel with vegetable cream cheese after sitting there for a couple of minutes, being ignored. She rudely hands me the order...
Read full review of Panera Bread
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