Panera Bread review: Extremely poor service and response on my complaint about my breakfast on 11/26 ( 1 comment)

I ordered a quadruple expresso with my order of 3 breakfast sandwiches, latte, and hot chocolate for my son. When I received my expresso, the entire cup was full. I took to the table, opened and saw it was not expresso I returned to the counter and the girl told me that was expresso. I showed my wife, and she said take it back, I walked to the counter and the entire staff was talking to the manager listening to his story about how he felt about thanksgiving. I set my cup down and the girl behind the counter took it. We finished our breakfast and me without any beverage, I walked to the counter and asked for a refund. they called the manager, and he started making excuses of why they did not fix the order on my initial interaction with the worker. He said " I have no idea, no one told me. I said it's your job to know and they should be telling you customer feedback, he said I gave your money back what else to you want, I said good customer service and use this experience to train your team. He flagged me away with his hand stating again, I already paid you just leave.

I have been a customer in Holland MI for 20 years and this is the worst food and service I have ever had in anywhere. When I got home, I checked my refund, and he only gave me 2 shot refund and not 4. I asked his name, and he told me AJ.