This company is misleading senior citizens into believing that they are a part of Nicor gas (which they are not). Telling them they will put their heating bills on a budget and will cover all furnace repairs, etc. Senior citizens do not understand why they are getting billed double from Nicor. This is something our senior citizens can’t afford to begin with. When they call in to ask questions, they hang up on them. Trying to help senior citizens in this situation, to get this issue resolved. Nicor Advanced Energy is taking money from them without a written contract and telling them that they are obligated to pay and the only way out of it is that they have to pay a significant amount or keep the contract for a year. Can someone help me resolve this situation for our senior citizens?