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AmeriGas Propane Customer Service

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AmeriGas Propane, Inc.

9513 Hull Street Rd Ste B, N Chesterfld
Richmond
Virginia
United States - 23236

Customer Support Phone Numbers

1800 263 7442(Current Customers) 1 0
+1 800 427 4968(Customer Service) 1 0
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AmeriGas Propane Complaints & Reviews

AmeriGas Propane / american flag

Jo
Nov 16, 2018

The flag at the Schuyler County Illinois location is tattered and torn and should be taken down until it can be replaced. It has been in this condition for almost a month or more. This doesn't present a good imagine for your company or its name. They should show more respect for the flag...

AmeriGas Propane / new service

Mi
Oct 23, 2018

We bought a house on Amelia Island, FL after the couple died and been empty for 2 years They want to charge us $5 / gallon propane since low history of use - duh We agreed to that - though should be $2 Then local provider - same one as previous owners demanded additional $161 safety...

Amerigas / service

Bd
Jun 12, 2018

I spoke with Stephanie at the local office that services my account # 20018774. I have had service for 13 years and never paid a tank rental. Every year they fill up the tank and waive any rental fees. She said that would not be happening again; therefore, I requested to cancel my service...

Amerigas / being overcharged for propane

Ra
Sep 26, 2017

We have been a customer of youngs propane for 10 years. We have a commercial and residential account, our tenants had complained about there propane bill being higher than normal. After contacting Youngs propane we were told that they were owned by Amerigas and needed to sign a contract...

Amerigas / over charging for propane

Bo
Aug 28, 2017

My parents had their propane tank filled by another company for $1.49 in July 2017 so I called Amerigas to have mine filled their price was $3.63 was told to call back first week in August which I did and it went up 2 more cent. Contacted BBB and was told they can charge whatever they want...

Amerigas / unethical behavior

Am
Aug 14, 2017

I received a automated phone call this morning stating that I will have funds deducted from my account (I'm guessing a credit card or bank account?)for the event that will be happening at the end of the month.I do not have an online account or have given them any credit card or bank...

Amerigas / amerigas prices are outrageous!

Ga
Jul 28, 2017

I live in the Grass Valley, CA area and my price is over $2 more per gallon than any of the other companies in the area (there are 10 other companies). I am leaving Amerigas due to this. The ladies in the office are incredibly helpful but I could hear their supervisor yelling at them in...

Amerigas / not being able to purchase the tank I have

Li
Jul 18, 2017

I have been leasing a tank from Amerigas for 7 years now. When I called to ask to be able to buy the tank outright I was told that I have to have the old tank removed and have a new tank installed at a cost of $2700-$3700 Seems like a total scam that I cannot buy the tank already in the...

Amerigas / customer service / work

To
May 04, 2017

I have been trying to have my tank removed since I am replacing the unit with a ductless system for heat and air. Originally scheduled for 4-21, no call no show and tank still there. Apparently had a sick employee so it didn't get done. rescheduled for 4-3, again no call no show. Just...

Amerigas / Refusal to refund unused propane

Mi
Apr 26, 2017

will not give refund for unused propane when tank had 60 % left in tank when picked up. They put a lock on it 6 months ago where I could of been using to bbq. talked to local representative and they are clueless. After on hold for 10 minutes they claim it is company policy to not refund on...

Amerigas / Unethical behavior/billing information withheld

St
Feb 27, 2017

2/23/17 @ 3:30 p.m. EST I called Amerigas in Fredericksburg, VA and spoke with "Darcy" regarding a gas leak as my tank was empty due to an issue with a faulty gas gauge on a hot water tank. I was given the $173 fee for a representative coming to check for leaks and that I had to purchase a...

Amerigas Kalamzoo, Michigan / Tank

Oo
Jan 27, 2017

Our tank was filled on 12/9/2017 and the then emptied on 1/27/2017-They tried to tell me that this can be normal?? After the nice weather and knowing how conservative I am with our heat and other appliances, I knew better, plus calling their emergency service line they told me they do not...

Amerigas / Withholding information on "billable" charges

Vo
Jan 24, 2017

I had phoned them on 12/22/2016 about smelling propane. A service person came out and checked for leaks, found the source, and I agreed to have them fill the tank with 100 gallons. About a week later, I received a bill for the gas. I payed it via credit card over the phone. The representative said...

Amerigas / Tank refill

Me
Dec 09, 2016

This is absolutely the worst company i have EVER had to deal with. The first time i have gotten propane filled with them it took 3 weeks to even come to the house because i needed a safety check and they were that booked. Then they said they would deliver 3 days later. Nobody showed. After...

Amerigas / No communication/locked tank/no propane=no heat

Kl
Dec 02, 2016

On November 23, 2016 my husband (a career army veteran of 20 years) called Amerigas to kindly ask them to fill our tank as it was at 10%. They required us to pay the full amount which we did with no complaint over the phone and the funds were immediately drawn from our account. The woman...

Amerigas / Horrid customer service

Sc
Jun 02, 2016

"Thank you for calling Amerigas, where customer service and safety are our number one priority"... is the on hold message that you hear. It could not be further from the truth. I am a tenant in a house, I moved in on Feb on this year and I have had to put out nearly $2000 since. First a bogu...

Amerigas / Gas Delivery

Re
Nov 28, 2015

We rent tanks from Amerigas, so can't get filled by another company. We called on a Friday to get gas the next week-we were originally they would need until the next Monday, but my husband explained we needed it by the weekend and were told it WOULD be delivered by Friday at the...

Amerigas / Charging me $150 extra to fill my propane tank BEFORE Thanksgiving

Re
Nov 23, 2015

11/23/15 Work up to realize we had no gas for our stove. Called our local (Beaufort County, South Carolina) AmeriGas provider to fill our tank, , and was told they would be out next week! We are hosting Thanksgiving for 15 people THIS WEEK...Representative claimed they would have to charge...

Amerigas / charge to pick up their equipment

Ga
May 14, 2015

I did not get propane from this company for over 2 years. Each time I called and asked for a propane price it was different because I didn't use a lot. I asked if they sell me the tank so I could get propane from the lowest priced company. They would not sell the tank to me. So I told...

Pro Flame Amerigas / propane tank rental increased from $40 yearly to $150 monthly when i refused fill

Am
Apr 22, 2015

Got a great deal on first fill, yearly rental of tank was $40. once empty they would not partially fill. they would only fill for $400! At minimum wage there was no way. went back to 5 gallon tanks, told them to take thier tank. Six weeks later i get a 'rental bill' for $150...

Amerigas--bottled propane / They won't refund my money

La
Feb 18, 2015

I overpaid my budget account by $236. Additionally, when I cancelled service, Amerigas picked up their propane tanks and said they would refund me for the amount of propane that was left in the tanks. Both tanks were 3/4 full (~75 gals in each) for a total of 150 gallons of recovered...

Amerigas / Unfair Business Practice/Over Charging

Ca
Feb 03, 2015

On 2 Feb 15, Amerigas, Sierra Vista, AZ was charging $3.88 a gal for propane!!! Barrnetts, Sierra Vista, AZ was charging $2.85 a gallon!!! GM Propane in Huachuca City, AZ was charging $2.25. I verified the price per gallon by calling and Amerigas was verified on my BILL!! Propane companie...

Amerigas / 20 lb cylinder

Ri
Feb 03, 2015

We have been using a gravity fed heater for years with a 20 lb cylinder which really isnt 20 lbs but I will come back to that. I exchanged the tank 1/28/2015 which when I exchange them I take 2 at a time. Came home from work that night and hooked it up because it was chilly. Which...

Amerigas / Over pricing / price gouging

Bo
Aug 14, 2014

DO NOT USE AMERIGAS! They over charge an average of a dollar to a dollar fifty per gallon above other dealers in the area. We were stuck using them because they bought out our previous propane outfit and jacked prices. Took us quite a while to find a tank we could purchase so we could dump...

Amerigas Westport MASS / Billing

Js
Mar 23, 2014

I was thrown to them as a customer promised my contract I bought into would be honored. I have not seen any of my bills within the agreed range of gallon price and they wont call my husband back on his cell to square it away. Also they said our program wasn't available with them. I...

Amerigas/propane / fraudulent billing

Ho
Mar 15, 2014

Amerigas took over Ceninial Propane co. of which I had been a customer for 25 years, and I had never had reason to complain. After Amerigas became my propane provider I have had nothing but problems. They have delivered propane only one time. The driver over filled my tank and the ga...

Amerigas / Price Gouging

La
Jan 02, 2014

propane tank filled 12/19/2013 amerigas owns tank! $4.48 per gallon Price Gouging!!! Have friends with lease tanks. $2.89-- $2.99--$3.29 called amerigas they didn't seem to care, called national headquarters, recieved call from manager in my area, she says price do to propane shortage in...

Amerigas / Betrayal

Fo
Sep 06, 2013

I am searching for other former employees that have been betrayed by AmeriGas and their so called letter of why an employee left. I filled it out and everything I said in it got back to my former boss and everyone I worked with there. So much for their "confidentiality". Please email me and let me know if you have had similar incidents.

Amerigas / Unprofessionalism

Bb
Feb 13, 2013

I have applied for and been chosen as "one of three" candidates for a position within the company. That was over a month ago and when I try to call the manager, all I get is voice mail. According to the Norfolk office as of two weeks ago, the position still had not been filled. I expected...

Amerigas / Worst Company I have ever worked for.....

Ga
Jan 06, 2013

This is the worst company I have worked for in my whole life. We have gone through so many Managers in the past 10 yrs. it's not funny. Still to this day, it's out of control, even for an experienced Manager. The CRR's are on a new computer system & they have no idea what...

Amerigas / Non code installation

Ro
Sep 22, 2012

It has taken Amerigas 2 years to install my new propane system. They sent unlicensed workers who did not install up to code. The local building inspector was so horrified at the work, he called in the state inspector. The Amerigas manager advised the inspectors it was not Amerigas'...

Amerigas / Propane Gas Crooks

Jo
Mar 07, 2012

Beware of AMERIGAS! They will rip you off. Early winter they filled my tank and charged me $5.03 per gallon. I complained and they dropped to $2.60 per gallon. They Just did a refill which I did not ask for and charged $5.23 PER GALLON. I called two other companies and the price was $2.44...

Amerigas LP / Unfair business practices

Am
Mar 04, 2012

My husband has been a customer in good standing of Amerigas for around 25 years. We were on a budget plan. They change the contract yearly. We were underestimated on the amount of gas we would use, from the previous year use. We ended up owing Amerigas approx. $600.00 at the end of our...

Amerigas / This branch needs to be closed because it is terrible

Al
Jan 14, 2012

I had a cash only account with this company so gas was paid for before it was placed in tank but we were charged for gas again because money was accounted to wrong account then after several calls we were still charged a late fee then to top it all off we had the bank to give us a copy of...

Amerigas / Leak Check Charge

Cj
Dec 31, 2011

Our gas tank, which we use for our fireplace went empty while we were using it. Flames went out. Pilot went out. Empty gas tank. Meter on the gas tank reads empty. Pretty straight forward - we ran out of gas. Right? No...Amerigas wants to charge me a "$97 gas system leak check" before they...

Amerigas / They are messing with my bill

Ca
Dec 14, 2011

I am on the budget and have been battling over my bill since July. I keep getting past due notices in the mail but when I call, they tell my I am current and have a credit. I got a bill for $193.00 dated 11/30/2011. My credit was $158.39. I then got a bill dated 12/08/2011 thatr says I AM...

Amerigas / This is not the kind of company I want to do business with

Op
Dec 10, 2011

I would give Amerigas zero stars if I could. This company is a Rip-off. I paid $3.50 a gal. in the summer when other propane companys were charging $1.87 a gal. They also hit you with 3 other charges each month. $8.00 here 6.75 there and 7.50 there. When you cancel your service they want...

Amerigas / Short amount of gas in refill exchange

Te
Nov 24, 2011

On this date I took a propane tank to a local filling station to get refilled. When I asked why the exchange tank only lasted one month, Iwas told the tank only took 3 gallon this time and had 2 gallons left. I was told the Amerigas company uder filled the tank which was an exchangeat the...

AmeriGas Propane / Unfair Employment Practices

Di
Nov 22, 2011

Amerigas is a Very destructive place to work.. they use physiological tricks against their employees to keep them in line. They make up so many different policies, that change all the time, that they use against their employees, to keep them in line, because its impossible to keep up...

Amerigas / OVERBILLING

Tr
Oct 26, 2011

amerigas charged us for some other persons tank fill up, then they raised our monthly payment from 150$ to 300$ a month based on usage. we told them they billed us twice on the same day and they said they had no record of that even though it was right on the bill that they sent us. So then...