Complete Disgrace - Do not sign up to these guys. Customer Service, non-existent, back-office, non-existent, money collection - top class.
For the past three years, we have been with British Gas on a 4-year fixed contract to supply our gas. Recently they've tried to charge us 99p per unit!!! Our contract is only 2.31p with no standing charge!! They admitted it was wrong and re-billed us.
BUT THEN... I look at all our previous bills for the past three years and it turns out that they've been screwing us over - charging us a standing charge of 99p per day, every day for the past 3 years... That's almost £1, 000!! To make things worse, they've been charging us out of contract prices - anywhere between 3 - 12p per unit!!
Ringing them up - they denied that we ever had a contract - it was a good job that we actually kept it. Faxed it over... no sound from them... Had to ring over 10 times to get someone to say - yes, something went wrong..
Now it turns out that they owe us thousands of pounds... and they claimed it was sorted back in October last year!!?? I dont' know what planet they're from, but we recieved no information, no goodwill gesture and they've profited by way of interest and overcharging us...
In fact, I'm covinced that it hasn't been sorted as I have bills from October 2008 - this year dictating that they have been charging out of contract charges.
And did I mention that everytime I ring, everytime I ask for GAS CUSTOMER SERVICES, I get put through to none other than BOILER SALES!! And when I finally asked for the guy's name (it was the same guy who put me through to boiler sales 4 times), he got stroppy and asked for my name and never gave me his name.
DISGRACE - BRITISH GAS HAS PROFITED BY RIPPING ME OFF FOR YEARS AND HAS THE CHEEK TO NOT EVEN GIVE ANY GOODWILL GESTURE OR INTEREST. GO WITH ANOTHER COMPANY LIKE OVO, EDF OR EVEN EON - JUST NOT BRITISH GAS.
I have sent them a letter dictating that they have broken their contract agreement and that I am well within my rights to change supplier early.
THEY ALSO NEED TO CHANGE THEIR NAME - FROM BRITISH GAS TO SOMETHING ELSE, LIKE METHANE GAS. THIS IS NOT THE WAY US BRITISH DO THINGS. SHAME ON BRITISH GAS.