After paying a $700 electric bill, after getting shut off (which is outrageous enough), I then deferred my next bill to the next billing cycle and included my email so that I would get an alert to when it was due. How about I got no email and the crappy company shut me off again without any notice! When I called to let them know that I had not received anything yet in the mail or email, except for the final door hanging to alert, all they said was, "oh we do have it on file, and it has been sent out." but when I asked the robot custormer service person to repeat the email address, she said it wrong!! Which happens every time! She then said, "well I said it wrong, but I am reading it correctly." this is the biggest monopoly I have ever witnessed, and because they are the only option in arizona, they think they can screw their customers and not give a damn! I have small children and a dog in my house, and they still turned off the electricity. They are heinous and have no morals. They truly are an evil entity that needs some real competition to make them ethical.