NetSpend

I purchased 2 cards from my local cvs as gifts and did not activate them until a year later at which time they would not activate. I called and was told that all i needed to do was get a new card issued in my name and the balance would be transferred over, no problem. When i called to activate the new card and transfer the balance i was told that they had taken the full balance away from both cards as fees as i had not activated them...This is stealing how do you charge fees for an unused card plus tell a customer that as long as they get a new card they will get the balance transferred? I am requesting they credit my new card for the amount that i purchased the original cards for, $100.00

Yesterday, I was the victim of a fraudulent transaction of 1500.00. It was a person to person transfer that was conducted by netspend customer service. I called and spoke to the fraud alert department, who had me go through filing a dispute by sending emails to their dispute department. They cancelled my cards on my account, and told me my account was "frozen" until they performed an investigation that would take at least 10 business days. I get another anytime alert today on my cell phone that another 1000 dollars has been transferred by a netspend customer service agent to the same person that I reported the day previously. I, however, cannot get them to transfer my money to any other place because of the hold on the account. So basically they are forcing me to watch as my account is slowly drained by them to someone else while not letting me touch any of it.

biggest joke legalized theft scam company ever saw on dec. 3rd used my netspend visa at a local atm of a local bank (visa should be ashamed to have there name on this scam)this is where I usally draw my funds from this card is my sole paycard for my job on this morning atm did not dispence my cash 300.00 gave me a receipt said thank you have nice day but door never open to give me my cash promptly call bank no answer so went to main bank and waited to open was informed they don't count own machine but was courious and helpful told me to contact netspend and file a dispute they should be able to offer provisional credit until all could be verified listened and followed there instructions as asked even had a three way call with netspend the bank owning the atm and my self this on the eigth dec the local bank telling them that they were sure I received no funds and were going to chargeback the transaction so I could be credited my funds and they would chargeback that same day wonderfull net spend this not acceptable said I had to wait up to 45 days for them to investigate but if and only if I wrote them or emailed them a request for provisional credit they could give that to me pending there investigation I did this 3 times fist on dec 4th 2nd and 3rd times on dec 7th and 8th well they just keep put me off say will be up date on 17th well on 17th say no provisional cause not send them request in timely manner so email them copies of emails I sent showing sent and received dates no change said no more update till jan 15 this is my money and why should they be allowed to use my money for 45 days by now they have to have control of this transaction 27 days old how can I sue this crooked axx company

They blocked my account than lied said someone called and claimed they found my card on a bathroom floor, this same card was locked in a safe at my residence. When I told the person I was physically holding the card in my hand right as I was speaking with her, she told me I was lying and hung up on me. The kept over 1100 dollars for over 5 months even after I verified dozens of times my identity and literally had to call the police have the officer give his name, and badge number to a customer service rep trying to verify my identity and they still kept my money only retiring 800 dollars. Be aware

I have been a customer with netspend for over 5 years with have had so many issues over the years. This incident I am speaking of was the final straw and I will never use netspend again. There was some disputes on the account regarding debit transaction on my account. All 8 of my netspend cards were blocked and I was no longer able to login to the website online. I called customer service to see why this was happening and they stated risk management was the department which placed the block/closed my accounts. I told them that I had a deposit that would be coming into the account and since the account was closed would this direct deposit be sent back to my employer and the supervisor stated yes. The supervisior also stated I would be receiving a call from corporate but my direct deposit would pend for 3 days on the front end of my account but it would not be posted. I never received the call from corporate. The next morning I received an alert that my account had a balance of $1000.00. How did a direct go into a closed account? I immediately called netspend and they stated the it was already pending before the account was closed therefore it was posted to the account. I asked what options I have not that my money has been posted to my account and I do not have any debit cards or ways to access my funds. The stated a check would be mailed within 10 business days. I asked if there was any way to have the check expedited since tomorrow is thanksgiving and I would like to have my money before thanksgiving. I was told that this was the only option available to me. Today is 11/25/15 and since tomorrow is a holiday they stated that I should recieve my refund check no later than 12/10/15. Netspend has the worst customer I have ever encounter. I have had several incidents with them in the past but never to this degree. I will never recommend anyone to keep more than $100.00 on this card because if the close your account you will not have access to your for for 10-20 business days.

On July 31st I called because there was a unknown charge on my account. The rep did not complete the dispute process. So I went online and completed the process myself. I still don't have my money back and I have been waiting on a call back since August 11th from a supervisor and the dispute department. I have actually been on the phone with three differebt representatives for the past 40 minutes every time I ask to speak with a supervisor I am put on hold then sent back to the automated system. If my dispute is not resolved with this phone call my next call will be to the Ohio Attorney General.

I purchased this prepaid netspend card at walmart and put money on there and I had to activate it and now netspend customer service people will not allow my card to be activated until I send them a copy of my id and my social security card. What the hell its my damn money.

Dear sir / madam:
I am sending this complaint to anyone will listen. I have an account with net=spend. I had problem with them. I still waiting for new debit card. Its been 7 - 10 business. And, next week i am getting my benefit from the government. I am disappointment of the bank service. They will get it around on may 11, 2015. That is 10 business. . I am going to the general attorney in austin, texas, and to consumer affair, and department of banks. Thank you very much.

I have been with beyond for years. Over 5 yrs, maybe more. I've never had to file a dispute all of this time, recently i've noticed a charge that was not mine. I processed the dispute and was advsd I would hear something in 3 days. Well that was 4-7-15, today is 4-15-15. And I haven't heard anything at all! Nothing. I just sent an email advising that I would like a follow up or I will be making the bbb aware.. So we will see where this goes. I've never experienced anything like this. Although this is the first time, this is totally unacceptable. Never have I ever had a financial institution of any sort not follow up with me in regards to any matter, none the less one of this magnitude. I'm appalled.

Netspend put a block on my prepaid mastercard mar 27th after I deposited 1000 into the account. I get text messaging saying available bal 1, 158 or 1, 153 since on sat the 28th netspend took a $5 account assessment fee out. I wish I could of had $5 on friday before running out of gas or my paycheck that was direct deposited into the account but now my rent is late. I hate netspend and if they don't take the block off my card tomorrow I will be filing a lawsuit for grand theft.

I recently (Last week) did my taxes through turbo tax and decided to get my tax return on a netspend card because I had done it before for the 2012 tax yr and it was on there faster than I expected plus I am going into the hospital next week to give birth and just thought it would be he easiest method for me. I received my card in the mail today and opened it to activate online, I was told there was a problem and to call them. I called and it had me set up a pin number for the card and then transferred me to a costumer service agent. She asked me my name, address, and last 4 of my social. I did and then she told me that I had a block on my card. I would have to send in a copy of my social security card, photo id, and a current utility bill with my name on it. I don't have a utility bill with my name on it because I live with my spouse and nothing is in my name.

I go on to try and explain his to the agent and she says there is nothing she can do. According to their service agreement it states under fraudulent or criminal activity... "we reserve the right to block or cancel your card account or virtual account if, as a result of our policies and processes we detect what we reasonably believe to be fraudulent, suspicious or criminal activity or any activity that is inconsistent with this agreement. We will in rue no liability to you because of the up availability of the funds that may be associated with your card account and/or virtual account. "

My question is how can you suspect criminal activity and block me from my own account when 1) there isn't any money on the card yet, 2) I answered every security question right, and 3) all I was doing was activating it. If you feel that you were sending the card to the wrong person before it's activated why would you send it at all, just to inconvenience the customer?!?! I was on hold for a supervisor for 1hr 30 mins and that was after trying to get the agent to understand what I was telling her for 20 mins. As an already existing customer I am in disbelief. I needed this to be taken care of before going into labor and instead all netspend has done is raise my blood pressure and given me the run around.

I have sent emails to 2 different people and have heard nothing back. My next step will be calling irs and stopping the refund because I feel like the company is trying to scam me somehow. I will no longer be a netspend customer and I will make sure I spread the word around on social media and blogs. This is unbelievable and the customer service is horrible.

I am thinking of filing a lawsuit against netspend and will if not resolved by tomorrow. I had my tax refund deposited to a card with this company. I used the card for two days and then without notice or prior request they locked my account & claim it is for verification of my identity which has already been done through a reliable source. .. The irs! I called was told to fax my driver license, ss card and utility bill and in 6 hours it would lift.. I was not provided a reference number. Called three times spoke to three different people to verify receipt of my fax... The third guy finally gave me a reference number and guess what they still haven't gotten it straight! To top it all off now I see there is money missing from my account with no explaination just gone over 100dollars just gone... Law suit is coming. I will gladly file a claim, pay the court cost and argue with them in front of a judge.

Hi NetSpend company. I received a NetSpend Debit Card not too long ago and I tried activating the card but it wont let me. I then ordered a few more and the problem still occured. I am furious and highly upset. It won't let me activate my card! It keeps saying in under 13 years old, whitch I'm not. It then tried to transfer my call to customer service and I waited for about an hour. YOU GUYS NEED TO FIGURE THIS PROBLEM OUT AND HAVE BETTER CUSTOMER SERVICE.

The trainer named rachel altkens was very slandering and patronizing during the training session that began on 01/05/2015. She would make comments such as how she could care less about workers being late to training. At one point she stopped during a training session to explain how she was "starting to get pissed off" because one of the other black male participants was trying to explain himself. This past monday I asked rachel a question regarding the topic she was discussing. She answered my question but shortly afterwards she made a facetious comment saying "so dumb" that was obviously insulting to my intelligence. She has nonchalantly said in the class room how she could care less about anyone getting penalized or fired because she would be moving on to her next position. I found her choice of words to be disrespectful and I dont feel that I deserved to be down played and disregarded in the presence of other training participants. Secondly rachel along with one of the managers had my contract cut short leaving me unemployed again. I asked for reasoning for this from my recruiter. I was told that they decided to release me due to my performance or time to take the assessments. Although everyone being trained was given 2 attempts to make a 90 or above. I did make a 90 on my first attempts and a few on my 2nd. A few times I scored a perfect 100 after the first attempt. I was very proud of my scores and actually thought that I would be welcomed to the team. Well unfortunately for me I was around a trainer that obviously did not respect my efforts or time spent in her training class. She never set a exact time limit for us to take these tests. She would only notify a few participants of how much time she would give to complete after a short while. Let me include that I waited over a month for this position as a document review analyst and was never late, unprofessional, or absent for training. This past friday one of the other managers or supervisors from the netspend department came in to speak with the class. She would arrogantly comment about the weather and place certain individuals on the spot. At one point she asked me why I was not laughing at her jokes along with the other participants. I replied with being about business (For a better choice of words in a cordial manner). She made some insinuating comment such as "well you don't have to talk to them" and we will discuss business monday (The date I was released 01/12/2015) now I am once again unemployed due to nonchalant arrogance and poor judgement of character. I guess this is just another notch on the netspend managers belt and a boost to rachel's pride as having authority to abuse.

Job title: document review analyst
Location: 6505 airport dr, suite 100, austin tx, usa 78752
Duration: 3-4 months

I received a netspend debit visa card for christmas, 12/25/14, after reading how to activate and the fees section I tried to return it to the place of purchase, they said because there was money on the card they couldn't take it back. So I decided try to activate the card and just use it one time. I called netspend on 12 27 14, after 3 people and over an hour on the phone they said it was ready to use. Today 12 29 14 I tried using the card and it was refused. Again I call netspend only to find out I had a balance of $39.50 out of $50.00 which I haven't spent a dime. I was furious and told them to cancel the card and send me a check for the balance. I was told I was going to be charged another $5.95 for canceling the card and I should have the check in 20 days or less.
This company is nothing but a scam. So out of $50.00 gift i'm getting $33.00 and change. This is wrong! This company should be stopped and should be made to return all and any money's they have stolen from people.
I'm also going to complain to the store where the card was purchased in hopes they will take this company's merchandise off the shelves.

I lost my original debit card when I lost my wallet and I applied for a new one so I ordered one and had it rush delivered to my home. Well when I called their so called customer service they could not tell me the shipper or tracking # and had no access to that info and by the way they are charging my account $25 for the shipping of the new card. And they have no way of contacting people in their own company to find that info out and this is customer service? I called corporate and you only get their automated service and unless you know an extension # you get nobody and no operator is ever available. Recommendation stay the hell away from this company I plan on moving my $$$$ to ally. Adios netspend you are austin texas crooks period.

I had lost my debit card four days before Christmas which was horrible. I called netspend and asked to cancel debit card. I asked repvto expidite card cause I needed to have access to my cash before the holiday. I was told they don't have a expedite service in which they did. So I call and ask how I can have access to my money since I lost card. I was told if I buy prepaid netspend card I could transfer funds. Low and behold activated card and was unable to do that. Called the first rep who was rude told me it could not be done. No apologies for their mistake just rude. So I hang up call again spoke to another rep who said their was a block on card and that it would take 4 hours to come off. 4 hours later block not removed. Talk to another rep who didn't know what she was doing nor understood my plight so much I got angry and asked to speak with supervisor. She kept trying to not transfer me till I got angry. Spoke with supervisor and was told I could have paid 25.00 to have new card shipped. Then says it will take four hours for block to be removed. Still not removed here it's Christmas eve have no access to my funds direct deposit will come to this account. Bills are due and I have to wait till my card comes. I am so angry and upset with netspend and this is my second time and this was my last burned moment with them. Soon as I get my card I will close out account and will tell everyone not to use them. Poor customer service with no knowledge of business they are running!

Iv e been with net spend for a number of years. They have never been good but it got the job done.. Well 2 weeks ago I went to put money on my card and was told it had a negative balance and I should call customer service, so when I did they said I owed 80 dollars. Dont know how I did (Its a pre paid card?) the reps told me that a person can have up to 3 accounts and if I opened another account it will have no bearing on the new account. I called 3 times in 5 days to make sure (Its christmas time and need my money) and was told no they cannot take money from the new account without my consent... Well guess what happens as soon as the account was opened those thieves stole my money. After I saw this I tried contacting them and was put on hold for 56 mins. When the manager got on he said sorry thats the terms and conditions... Really you thieves!

Dear sir/madam:
I am file an complaint to netspend corporation for my sibling, his raul bobet. He try to collect the netspend and he never get an reposed from no one. They do not call him back. I have an account, also. I am very disappointment of lack of service that I am receiving from them. I send fax and email to them.

Good morning my name is aaron christopher marshall sr. And I am a connecticut native residing in huntsville alabama. I hope my email reaches the recipient and their interests in the riches of good health and happiness. My reason for this correspondence is to make an attempt to alert consumers during the holiday season about a company that does not stand by their product and has internal issues as it relates to security and safety of your personal funds and or money. I have become a victim and want to empower others before the get duped like my wife and I have. On october 27th and 28th I purchased two pre paid net spend load packs from walgreen's in huntsville alabama. What my wife and I did not know prior to paying 307.80 for both cards was the fact that we had to request a debit card from net spend to load the funds on to. Once I paid the 307.80 I had to wait a few days for the debit card to arrive to my place of residence. I received the net spend debit card on thursday october 30th, 2014 and proceeded to call the net spend number listed to load the 300.00 onto my debit card. The 7.80 were fees for the purchase of both cards. What would happen next would truly and literally blind side my wife and i. Both cards were already loaded onto another net spend account without our authorization.Net spend has chose to implicate the customer in having to do something with the theft of these cards. What I have gathered from this incident is. Whoever has stole this money has to be an internal employee of net spend. An employee within the mid level or higher management team who can oversee any and all inquiries of issues of this magnitude and nature. I have spoke to an employee of net spend named "billy campbell". Mr. Campbell has informed me my money has been loaded onto another net spend account and there is nothing he can do concerning this theft of my funds. I was informed to contact the huntsville police department concerning theft of funds with an online banking company. The person who can steal this funds would have the capacity to control all avenues and areas of the investigation process without being considered a suspect in the theft of funds of their customers. I have filed several complaints and have contacted businesses who partner with net spend to inform them of what has happened to my money and the stand the company has not chose to take. I have emailed several departments within the net spend umbrella and one employee continues to be the only person I can speak to and make contact with. Mr. Campbell has more or less informed me my money has been stolen and has been applied to another account within the net spend accounts. My question was why can't you suspend the account the money was loaded on and proceed to inquire to the person owning the account how did he come into possession of another customer's money and or funds. When one person is privy to all avenues of the investigation process of funds stolen one would have to make an informed decision to believe the person stealing the money can very well be the same person managing all avenues of the investigation process. I was told know matter who I contact within net spend all communications will be reviewed on his desk. I am urging all who will listen to inform consumers of this practice before they experience what my wife and I have experienced. My wife and I were traveling to connecticut to see our oldest son and spend time with family. This has been very stressful on my beautiful wife and i. We do not have 300.00 just to blow in the wind. I am saddened the company would take the standpoint and implicate me. Please ensure all of your consumers are aware of this companies practices. There is no constructive way for this money to have been stolen other than a net spend internal mechanism having the ability to cipher the funds without the customer's authorization and or approval.Net spend is a subsidiary of tsys of columbus georgia. I have contacted the offices of mr. M. Troy wood and his subordinates concerning this very deceptive scheme taking place within the scope of his net spend company. I have filed a complaint with fbi internet crimes complaint center, the texas watch consumer outlet, the texas and alabama attorney general and still working on other avenues to uncover this very deliberate and organized scheme against consumers of net spend and or their business partners. Thank you for any and all consideration to inform customers prior to purchasing this pre-paid load pack. Please do not allow your consumers to experience what I have been dealing with since the 30th of october. I cannot sleep, eat or think straight knowing somebody can simply take your money and there is no cause and or action you can take to recover your funds.Respectfully,Aaron c marshall sr.

4102 d south memorial pkwy

Huntsville alabama 35802

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