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[Resolved] Netspend / account locked

1 Copperas Cove, TX, United States Review updated:

I have called numerous of times its been a week my accounts locked i cant transfer any of my money its gonna be another week befofe i get a card so it will be 2 weeks ive gone with no money my bills that were due are now behind have no gas money to make it to work or get food for my family..i have money in my account but netspend wont unlock it to withdraw my money all i get from
Netspend is we understand what your going the #### you dont how can you make someone go 2 weeks without a way to get their money...i watched my direct deposit go into the account and cant use it

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • NetSpend Corporation Customer Care's Response, Jan 30, 2017

    We are sorry to hear about the experience you have had with our product.
    Please send an email to with some account information and we will get this taken care of.
    Hope to hear from you soon.


Jan 27, 2017
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  • Pa
      21st of Feb, 2017
    0 Votes

    My account was locked i have a card in my name only but when filed its refund the husband name is first so its not on my netspend card wonder if thats why

  • Ne
      21st of Feb, 2017
    0 Votes

    It sounds like you need to add your husband as a secondary to the account, but we can be sure without taking a look at your account. As these reviews are anonymous, can you please forward this review along with some account information over to This will help us locate your account and answer your questions.
    We hope to hear from you soon,

  • Ie
      12th of May, 2017
    +3 Votes

    My account has been locked and I have no idea why. I haven't had any large deposits or withdrawals.

  • Br
      27th of Aug, 2017
    +1 Votes

    My Netspend account has been locked even though I haven't used it in a few months I need it now more than ever

  • La
      11th of Sep, 2017
    Best Best Advice +5 Votes

    My account is locked with no explaination and it conveniently locked after hours so there is no one to help. If when I call tomorrow nothing is done my next call will be to a lawyer. I have no access to my money to pay my bills I am beyond angry. Do. It use netspend

  • La
      22nd of Feb, 2018
    0 Votes

    My netspend account has been locked, I had my refund and my paycheck hit on same

  • Ha
      3rd of Mar, 2018
    +3 Votes

    My account is locke i called custumer care they said send as some documents like driving licence social security i sent them the documents but still have same issue i mailed customer servies but didnt get reply

  • Ro
      22nd of Mar, 2018
    0 Votes

    I purchased a card on 03/20/2018 and end up leaving my card at work and needed money so I called and did my research and was told by several employees that I could purchase another one and they could transfer the money onto the new card. So that's what I did. Then when I called back to get the money transferred they then tells me it takes 4 hours to process because the managers or whomever has to approve it. To make a long story short they are liars, I still have to wait for the actual card to come; I had no way of getting to work, they asked the same questions as if they do not know what they were doing, and Thank God I found a way of getting to work where I left my card at. And to tell them my situation and they had me to do all that and did not help. They do false advertisement because they lied the hold time to me they are the worst ever and I will not be doing any business with them ever again. So when I get my card I'm done. Netspend needs to be shut down.

  • Wi
      4th of Apr, 2018
    0 Votes

    I'm going to sue them this is ridiculous I need access to my money it's my lifeline...

  • Da
      27th of Apr, 2018
    0 Votes

    seems like a common experience.

    I got locked out of my netspend account today, I'm guess somewhere between 4PM and 7PM. Because I checked my balance sometimes around 2PM. Tried to login at 6:30PM and I get a message saying Ive been locked out of my account.

    No explanation, no warning, and its after hours on a [censored] Friday so of course I cant contact anyone. Now Im stranded with no access to money until I can somehow resolve this situation. And judging by the previous comments, its going to be a hassle getting them to cooperate and unlock my account.

    The weird thing is I didnt even use my card for anything today. No idea why the account would be locked, its like someone made some sort of error and mistakenly locked my account? I dont know, but this is ridiculous.

  • Aj
      15th of Sep, 2018
    0 Votes

    I just need a new card sent to a new mailing address and I can't get through to a customer service agent, and for some reason, the system won't let me do it on-line. I can log-in to view my balance and profile as well as other things. Every time I call 1-86-NETSPEND.. the automated voice teller tells me to please enter my social security number. then after I do... It still wants me to give the last four digit of the last active card, which I do not have. Please send a new to new address and update mailing address
    Arthur Jones
    3808 Nicollet Avenue South
    Minneapolis, MN 55409

    If need future info is needed, please feel free to reach me by e-mail:

  • Ch
      23rd of Sep, 2018
    0 Votes

    I just got my card went to use it and it would not work even though i just put money on it. So i go to check my account and its saying im locked out and to contact customer service, it wont load the contact by email page and the phone call was no help this place is a joke ive had nothing but trouble with this card and now i got money on it i cant even get to. everyone shoud just sue theses guys. therers way to many complaints of this crap happening it stupid

  • Ja
      13th of Dec, 2018
    0 Votes


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