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McDonald's
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1.6 2904 Reviews

McDonald's Complaints Summary

401 Resolved
2459 Unresolved
Our verdict: With McDonald's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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McDonald's reviews & complaints 2904

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Newest McDonald's reviews & complaints

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R
7:14 am EDT

McDonald's food quality

At 8:30 pm on October 23rd after a long day of work and a long drive home I stopped at the McDonald's in Bryson City NC. I ordered a sausage egg and cheese biscuit and a drink. The order was wrong and I was given a bacon egg and cheese biscuit. I had already pulled away from the drive thru and driving down the road when I noticed this. It was tired from a long day of work and did not wish to go back. It was obvious that the biscuit was an older one heated up way to long in the microwave. The wrapper was grease soaked and all wringed up due to time. One bit and I had to spit it out. Still hungry I decided to stop at the Sylva McDonalds and order the same thing. Again it was old but at least the correct order. If you are going to serve breakfast items all day I would think that the stores would make fresh items not left over crap. I have always trusted McDonalds to have good quality food and could always depend on that in a pinch but not more so anymore. Over the last year or so I have had several incidents with hard burritos, stale fries and food that should not be served.

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B
10:58 pm EDT

McDonald's big mac and quarter pounder/ service

So my big Mac had no sauce or lettuce and the quarter pounder I got my father was raw he couldn't eat it. The service is very poor attitude is always a major problem there. Everyone who I know always has an issue with the attitude of the workers. They just don't care and it's getting out of hand. Highly doubtful I'll come back to the one on Oak Street Conway Arkansas.

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E
8:50 pm EDT

McDonald's food service

Stopped there for breakfast. Lines were very long. Staff was extremely rude. Wait was 20 minutes. Food was not done to order. Ordered egg McMuffin. Bread was raw and not toasted. Would have returned but was late for an appointment. Had to throw meal away after one bite. Not the first time. Same experience every time I stop at this location. Staff needs additional training and would benefit from visits from the General Management. Overall store is VERY DIRTY. Will also contact the Health Department if my next the store is dirty

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M
1:56 pm EDT
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McDonald's food service

I am complaining because i went on my lunch break to buy a chicken sandwich meal and when i came back to work to eat it the chicken was raw i tried calling the mc donald's but no one answers i would like my refund please because this is so ridiculous! i've never been so disappointed with your food service please call me [protected] or email [protected]@gmail.Com.Thank you maria martinez

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S
7:38 am EDT

McDonald's store appearance

On 10/21/2018 my family and I stopped in to get something to eat and as of entering the establishment it was filthy. Like no one had touched or cleaned anything. Food and debris on floor and tables. I had to ask the cashier if someone could clean a table for us to even sit at. The cashier told me that they had just had a rush. My family and i agreed it was not true . Looked to us it had been that way for awhile. The cashier said they were short in workers so they did not have a chance to clean. Then a worker finally went out to clean and sweep under a table so we could sit down. We ordered our food and finally got to sit at that table. Probably about 20 minutes later they finally came out to clean the place. Its sad to say that a customer had to ask for a clean table in all aspect they should've been doing their jobs instead of standing in the back talking. I dont know if i will be back to this business. Its the McDonalds in Stanton, Michigan.

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J
5:54 am EDT

McDonald's the staff at one of your restaurants

Hi I visit the ansonia McDonalds three times a week all varying between 12 and 4am. Everytime I go there they are only accepting cash. Kinda sketchball to me. One night we sat in the drive thru for 10 min before they took my order. Another night it took twenty minutes to go through the drive through. Yet again on another night one of your employees did a drug deal with the car in front of me. This night also took considerable time to get my food. The list goes on...to last night where the employee said he gave me extra food that would of been wasted. Yet he didn't give me what I ordered. It took 5 minutes of banging and yelling on the drive through window to get someone's attention. Then she told me she was in the middle of closing and disregarded me. How is she in the middle of closing a 24 hr restaurant? The service is terrible and they should all be replaced because not one of the staff is even remotely satisfactory.

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C
5:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

McDonald's location not open when advertised

This morning I went to the location on hwy 73 where it is advertised they are open at 5am inside and drive thru . Neither of which are open sitting in my car because it's raining while 5 customers are standing outside waiting for then to open the doors . This is ridiculous . The food is not a great as it used to be fries are always cold bathrooms always nasty buns always hard ect. I could spend a whole day writing or reviewing not just this location but just about all of them in the Louisiana area and they would not be good reviews . Out of a grading scale from 1 to 10 10 being the worse all of them would be a 8 to 10 .

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L
10:48 am EDT

McDonald's state of the place / hygiene

See pictures please. They are self explanatory!
The personnel were very friendly but sorry the place was terrible!
The floor was very dirty. A cleaning tool was left between the fries and the desk of mcdrive! Extremely poor hygiene handling standards!
For sure this was not in compliance with international hygiene regulations!
A careful check should be performed as this is not acceptable!

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A
10:27 pm EDT

McDonald's burger

I had to wait about 10min for my order. My husband bun for his burger was rock hard, we both had fries not close to even hot, and my burger was still pink inside... this is why I rarely enter McDonald's at Goldendale, Wa. I didn't make a complaint about my last visit but this is to much, and I didn't want to have to wait even more time for them to correct this issue and wounder if they spit in burger for having to redue it... This restaurant is getting worse every time I do decide to go

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M
6:10 pm EDT

McDonald's store cleanliness

This was easily the most disgusting McDonald's I've ever been in. Upon walking into the restaurant, my shoes slipped with every step. It appeared the floor had just been mopped as there was a caution sign out. Except, the floor was not wet and still very dirty. It seemed it had just been mopped by a dirty mop head and greasy water that hasnt been changed. I walked into the bathroom with my little one. I saw that the first stall was littered with toilet paper. The seat was crooked and spotted with urine. Two customers were drying there hands. One said, "you'd be better off using the 2nd stall. Might be cleaner." Except, it wasn't. Again, urine all over the toilet seat and puddled on the floor. There was no clean area to change my little one. I then walked out to order. An employee was mopping the food prep area with a dirty mop head and the dirtiest water. I can't believe they thought they were actually cleaning with water that dirty. There was food, napkins, and straw papers in it. The drink station was littered with lids and straw wrappers. In the dining area, we put straws in our drinks and packed our to-go bags with napkins and ketchup. Beside us was a full cigarette on the bench, easy for any child to grab. Again, the floor was littered with food. This was in Kearney, NE on October 21st, 2018. Store #7897

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J
4:48 pm EDT

McDonald's customer service

My family and I stopped in for lunch, I had to ask the cashier if she was taking orders, she basically stood there saying nothing. The time on my order ticket was 2:55 pm, we sat there and waited, I had to go back and ask for my drink cups. At 3:10 pm I went back up to check on my food and not one of the four employees had any idea where my food was, then tried to say she took out some food and they must of kept it, I did not see an employee come out with any food and take it to another table, so I'm standing there waiting for an answer for my food, the employee goes over to the table where my family is and talks to them not me, so I walk over there and ask what's going on, the employee said she was just making sure she didn't get our order, so I told her to never mind, I would like a refund and I'll pay for the drinks, she goes back behind the counter and tells the cook what to fix, again I tell her I don't want the food just my money back, I stood there another 10 minutes then a manager comes out and litteraly throws my money at me and walks off, very poor customer service and no communication, kept saying the employee was new and she doesn't pay attention, not my problem, very dissappointed at the lack of respect to communicate and poor service and the managers actions.

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N
4:08 pm EDT

McDonald's penny, the machias manager!

Penny is very disrespectful! I've seen her yell(swearing) at her employees, she's been very rude to me and my family, has also done many more things that are not okay. She picks favorites, treats people differently because they're bi or lasbine. It's not okay. I can't belive how disrespectful she is to the customers and employees! She needs to be fired!

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K
K
Kurdt
, US
Oct 21, 2018 4:26 pm EDT

I have had problems with that lady named Lasbine too!

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M
2:32 pm EDT

McDonald's service

40 plus employees standing around talking took over 30 minutes to get food then we asked for ketchup was given a dirty look the entire restaurant was unclean by far the worst experience ever. Tables were nasty been here for over an hour no one has been out to clean the lobby at all. Understand busy but by the photos below this is a health issue. If it wasn't for my kiddos being hungry we would have left

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T
9:52 am EDT
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McDonald's food ordered at drive thru

i ordered 2 mc doubles and 2 sausage mc muffins plus a med diet coke I pulled around the corner and paid $6.59 and pulled up to car in front of me 9 min later the car in front got their food and pulled into a parking space. The girl in drive thru hands me a bag with one sand and says have a nice day - I asked what is this showed her my receipt and she just closed the window, as I looked up I see the lady from the car that was in front of walking into the store holding a bag and one sand in her hand so I watched as she got to the counter and one other employee grabbed the bag they tried to give me and handed it to her, Now the drive thru girl hands me the bag from the woman and I said I am not accepting that I have no idea what she did with it in her car, she then asks me to pull up and 4 more vehicles got their food, she walks up to my car with new bag, I had to ask for my soda . drove home opened bag and surprise 2 mc doubles ice cold and half opened sausage mc muffin (1) not 2 that I ordered. I called Mc Donald's complaint line and spoke to Samantha Ref#[protected] and she said she was sorry for the disappointing service, said would talk to Franchisee and have them get back to me. then sends me 1 mc double coupon and 1 breakfast sand coupon . I am 66 years old don't insult my intelligence I lost 5.40 because I threw the sandwiches out not knowing what was done to them. and you think a coupon makes up for health dept. laws broken . I will never set foot in a Mc Donald's again if this is there idea of customer service store was on Silver Spring and Pilgrim road in Menomonee Falls, Wi I recommend not going there at this time.

Ted Grosse

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5:48 am EDT
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McDonald's big mac not included in my order

I drove through MacDonald in Milnerton, bought take away food on the 17th October 2018...on my my arrival home I discovered that they did not put everything I ordered and I was not given back my slip. I called them immediately spoke to Phumza who confirmed that they forgot to give me the big mac I ordered. She promised to deliver but because I was staying a bit far she told me they can not deliver although it was their mistake, and that I can come any time for they will compensate for my petrol (it made sense). Went back on Friday the 19th, spoke to Lwazi (store manager) he assisted me but refused to compensate for my petrol saying they don't do that, they are not suppose to do that and that Phumza made a mistake about even mention something about compensating. I was a bit upset because I wouldn't have driven back considering the price of petrol, it was a loss for me...wasted my time and my petrol because of their incompetent staff, and they failed to redress. I was not impressed with the service I receive from the staff to the store manager.

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J
3:50 am EDT

McDonald's never open

The McDonald's location 2433 S Loop 289, Lubbock, TX 79423 that is supposed to be open 24 hours is CONSTANTLY closed between the hours of 3a-5a. The employees sit outside in lawn chairs and inform customers that they are closed when they drive up to the drive through. I would understand if the location didn't say "open 24hrs". Worst service in Lubbock.

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7:09 am EDT
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McDonald's crispy chicken clubhouse meal.

Hi my name is emily fone I came through mcdonald's tonight 20/10/2018 at 7:15 pm with a voucher that was for a fix up for two meal replacements for a crispy chicken clubhouse meal meadium & a bqq bacon angus meal large I also ordered 2x happy meals one with nuggets and the other a cheese burger and a chocolate sundae.

My crispy chicken club house which I believe has to have onion on it and bacon did not come with any of that only little bit of sauce chicken cheese lettuce, also both chips in these meals were raw. I am always a valid customer but have had heaps of trouble with you guys with the quality of food. I did try to ring the lakelands store numerous of times when I got home but no answer.

On the letter they made a mistake on my last name they put emily smith instead of emily fone just thought i'd clarify that in case of need of purchase.

I would really like this sorted thanks as it was already a meal replacement for fix up thanks.

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K
2:04 am EDT

McDonald's food poison

I have used mg donalds on a number of occasion. I had a sausage and egg mc muffin meal as usual. Food was more greasy then normal and a little cold but just put it down to being early and busy. A few hours after I ate I started to feel ill and began to have severe diarrhea and stomach cramps. Due to this I ate nothing else. Later on in the evening the sickness also begun along with diarrhea. My stomach cramps and other symptoms lasted thuout the night and saturday morning. I know have a sore and lump in my throat due to the severe sickness and can't eat a thing due to this. I am a mum of 4 and never experienced any problems with mc donalds until now. I'm am outraged that such a big food company can undercook food

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S
9:08 am EDT

McDonald's service

When visiting the portageville mcdonalds the last few time the service was bad
Here are a few things thst has happen to me when visiting and its the same boy each time
1- I went ordered my food and he wasnt in thwe 1st window to take money I waited for a second I pull to the 2nd window he come to the 2nd window an told me I didnt dstop and pay at the first window

2- he took my money and cheated me out of some 0f my change I called when I got home and had to go back never said sorry

3- he made a smart comment about my car yes its old but its paid for and I own it

4-I went to wondow and he was working it and his [censored] was shining he never pulled up pants thats is sick to let people like that work for u

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S
11:59 pm EDT

McDonald's rude manager and horrible wait time

I went to my local McD that I have been going to everyday since the new promo started for my son. I decided to dine in today. I placed my order at kiosk and proceeded to register to pay. 20 minutes and no food. I see some of my food on counter getting cold. Manager decided to remake food. Another 30mins and no food. Now same manager got attitude about throwing my food on tray. No ma'am now I want my money back. She said and I quote she going to take her time giving me my money with line of people waiting for food and to order. After a few more words between us with her being very unprofessional she just walked off leaving register open and yelling for someone else to finish. Another manager came over heard what happen and gave me my money and my order. While this manager was helping you could still hear the other manager who stormed off talking about me around the corner. So you have time to bash a customer but no time to work and clear the line of customers still waiting. I will NEVER go back to that store . None of the other 3 managers wanted to give me her name since she wasn't wearing a name tag but they all continued to apologize for her unprofessional behavior. If you need to contact please fill free. I may not know her name but I can sure point her out. I have worked customer service for over 20 years and I NEVER seen a more unprofessional person. A lot of people walked out without ordered due to the behavior they saw from your management employee.

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McDonald's Customer Reviews Overview

McDonald's is a globally recognized fast-food chain that has been serving customers for over 75 years. The restaurant is known for its iconic menu items such as the Big Mac, Chicken McNuggets, and the famous fries. The reviews for McDonald's are overwhelmingly positive, with customers praising the restaurant for its convenience, affordability, and delicious food.

One of the most significant positive points of McDonald's is its consistency. Customers can expect the same quality of food and service at any McDonald's location worldwide. The restaurant also offers a wide variety of menu items, catering to different dietary needs and preferences. The fast-food chain has also made efforts to introduce healthier options, such as salads and grilled chicken sandwiches.

Another positive aspect of McDonald's is its affordability. The restaurant offers value meals and promotions that make it accessible to customers on a budget. The fast-food chain also has a mobile app that provides exclusive deals and discounts to its users.

Customers also appreciate the convenience of McDonald's. The restaurant has a drive-thru option, making it easy for customers to grab a quick meal on the go. The fast-food chain also offers delivery through various third-party apps, making it even more accessible to customers.

In conclusion, McDonald's is a beloved fast-food chain that has earned its reputation for providing consistent, affordable, and delicious food. The restaurant's efforts to introduce healthier options and provide exclusive deals through its mobile app have only added to its appeal. With its convenience and accessibility, it's no wonder why McDonald's continues to be a favorite among customers worldwide.

McDonald's In-depth Review

Menu Variety and Quality:

McDonald's offers a wide range of food options to cater to different tastes and preferences. From classic burgers and fries to salads, wraps, and breakfast items, there is something for everyone. The quality of ingredients used is commendable, with fresh produce and high-quality meats being used in their menu items. Additionally, McDonald's provides nutritional information for their menu items, allowing customers to make informed choices. They also offer special dietary options such as vegetarian and gluten-free choices, ensuring that everyone can find something suitable to their needs.

Service Efficiency:

McDonald's excels in providing fast and efficient service. Their staff is trained to work quickly, ensuring that customers receive their orders promptly. The accuracy of order fulfillment is generally high, with minimal errors in getting the right items. The staff members are friendly and professional, creating a positive and welcoming atmosphere. The drive-thru experience is also smooth, with well-organized lanes and efficient order taking and delivery.

Cleanliness and Hygiene:

McDonald's maintains a high standard of cleanliness and hygiene throughout their restaurants. The dining area, restrooms, and play areas (if applicable) are kept clean and well-maintained. The staff follows sanitary practices, including regular handwashing and wearing gloves when handling food. Food handling and preparation standards are strictly adhered to, ensuring the safety and quality of the menu items.

Pricing and Value for Money:

McDonald's offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing good value for money. The quality of the food justifies the prices, with consistent taste and satisfaction. Additionally, McDonald's frequently runs promotions, discounts, and loyalty programs, allowing customers to save even more while enjoying their favorite meals.

Ambiance and Atmosphere:

The overall atmosphere of McDonald's restaurants is lively and inviting. The seating areas are comfortable and clean, providing a pleasant dining experience. The music, lighting, and decor contribute to a vibrant and enjoyable ambiance. Noise levels are generally well-managed, ensuring a peaceful environment for customers to enjoy their meals.

Accessibility and Convenience:

McDonald's restaurants are conveniently located, making them easily accessible to customers. They provide ample parking facilities, ensuring a hassle-free experience for those dining in. Drive-thru availability is a major convenience, allowing customers to quickly grab their meals on the go. McDonald's also prioritizes accessibility for individuals with disabilities, with ramps and other accommodations in place.

Social Responsibility:

McDonald's demonstrates a commitment to social responsibility through various initiatives. They actively participate in environmental initiatives such as recycling and sustainable sourcing of ingredients. The company is involved in community support and frequently engages in charitable activities. Employee welfare and training programs are given importance, ensuring a positive work environment and growth opportunities for staff members. McDonald's overall corporate social responsibility efforts contribute to their positive impact on society.

Technology and Innovation:

McDonald's embraces technology and innovation to enhance the customer experience. They offer mobile ordering and payment options, allowing customers to conveniently place their orders and pay through their smartphones. Self-service kiosks and digital menu boards are available in some locations, providing a seamless ordering process. Integration with third-party delivery services enables customers to enjoy McDonald's meals at their doorstep. Online customer feedback and support channels are also in place, ensuring that customers can easily reach out and provide their input.

Consistency and Brand Reputation:

McDonald's maintains consistency across its different locations, ensuring that customers can expect a similar experience regardless of where they dine. The brand has a strong reputation for providing quality food and customer satisfaction. With a long history in the fast food industry, McDonald's has established itself as a trusted and reliable choice for millions of customers worldwide.

Customer Feedback and Reviews:

Customer feedback and reviews play a crucial role in shaping McDonald's operations. The analysis of customer reviews and ratings helps the company understand customer preferences and areas for improvement. Common complaints or issues raised by customers are taken seriously and addressed promptly. McDonald's is responsive to customer feedback, constantly striving to enhance the overall customer experience. As a result, customer satisfaction levels remain consistently high.

How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

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Contact McDonald's customer service

Phone numbers

+1 (800) 244-6227 +1 (888) 424-4622 More phone numbers

Website

www.mcdonalds.com

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