McDonald's
Reviews and Complaints

So recently, McDonalds introduced yogurt into their Happy Meals. Alright, had no problem with this. It's good to offer a nutritous substitute to fries, after all. Now, I have a small appetite, so I normally get a Happy meal, rather than the adult-sized equivalent. I'm also lactose intolerant (and not the 'I get gas in four hours' kind, the 'I vomit as soon as milk hits my esophagus' kind), so I was rather pissed to find out that they now put the yogurt in the kids meals, and you don't have the option to say 'No, I can't eat it.' When I asked for a substitution, they said they couldn't do that. When I told them to just not put it in the bag, they said they couldn't do that either. So I got home and threw a container of yogurt in the garbage, and hated myself for having to do so, because I hate wasting food.
McDonalds says on their website (and by the way, they REALLY need an email complaint system. It won't let me submit a damn thing without an American address) that they substitute apple slices, but EVERY time I ask them to do this, they say they can't. At least six times I've tried, and they won't let me.

What a place not to eat at night...The people that work in McDonalds are just not with it or just don't care...We went in to get food at night and it took forever to get it..The guy that took our order took off...The manager goes did you guys order...Well yes hello...What did you order ..We had to do this again..We told her the guy took our order then left..She goes oh..Sorry...Then when we got the food the shakes were the worst...They looked like they were made from roof tar...This is what you get when you pay people 7 dollars an hour...They could care less..

Mcdonalds is now a religous cult! This is the third mcdonalds I have been to where the employees "bless you", and they even have it on the reciepts!

How dare they! What right do they have to think it is their job to interfere with my religous beliefs or my personal spiritual life?! This is insolent, rude, invasive, highly inappropriate, and extremely unprofessional!

It is not thier job to be spouting any kind of religous crap to me, much less blessing me or my day!
I will not tolerate a fry jockey posing as my religous overseer!

I will never set foot in any mcdonalds cult establishment ever again!

Burger king now gets all of my business!

Hi,
I have had very bad experiences at the mcdonald's .I stay in bangalore. This complaint is regarding the branch of
mcdonald's in banashankari 2nd stage, opposite BDA complex which opened somewhere in mid 2011.
I ordered a medium mcchicken meal and asked for thumps up instead of coke. The dirty minded people
at the restaurant gave me a regular meal with coke. One more instance is that when i asked one girl (working staff) to give me some tissue papers, she replied saying that "papers are there you can go and collect them".
I have never ever seen such dirty working staff in my whole life anywhere. I think mcdonald guys dont care for customer satisfaction.

I want to complaint about some staff who gave the wrong order. It happen at 00:28:51am 02 06 2012. That time I order :2 mvmeal mcchicken rm13.30 and 2 mcoke 5.40. That time I also ask him is it "ayam goreng". Then what I get is :2 colonel burger and 2 mcoke. How can be like this?.in this receipt no name to see, what can I give is:#crd 20 - reg [protected]:28:12.. Mc donald dt (#2g4)

Hope u will take an action about this.. Thank you

I have been giving mcdonalds way to many chances to get my food right...most the time it is not fresh or it is very cold and just is very disapointing...also when i go back up and have them fix it they take for ever to get the food out to me and its very disapointing and upseting i should not have to wait forever to get my food when so many others after me have gotton there food and left be for i ever get mine...they are extreamly slow and fast food should live up to its name fast food not slow service...cant stand to stand in line and get ignored by the workers suposed to be taking orders they had 2 lines and the line i was in when it was my time to order the lady walked away and did not come back for a good while and in the other line people that came in after i did had already got there food and waas eating...also when they dont leave pepper out to get for the ketchup its very inconvient cause it makes more time to have to go up there and wait and wait and wait to ask for some and when they give it to me they only give one or 2 small pakets soooo not enough at all for a large fries i ordered so me having to keep asking and asking for more made my food cold and made me extreamly mad and if they dont satisify me with giving me pepper and a good amount i will start bringing my own from out of the store...if all this dont get fixed in every single mcdonalds it will start losing business from me and everyone in my family and friends and everyone else i talk to i will make you all look very bad and make people not want to go eat there...and so far this is mainly in jacksonville nc or close to there...get it together people seriously...

On Sunday, January 8th, 2012, I went into Radioshack in Houston, Texas, across from Mcdonalds to purchase DVD-r disc but I had questions. When I walked in, I saw 3 employees standing around in conversation and another in normal clothes sitting on the counter. When I asked for assistance, one of the employees, , came over and gave me complete attitude for interrupting the conversation she was having with her friends. She constantly rushed me and once I asked her the question, she went over to another employee and said “he needs your help, ” basically brushing me off.

I stood there for another 3 minutes waiting but they went back to their conversations, so I decided to purchase something else and when I got to the register, she snatched my item from my hands and completely lacked courtesy. I’ve been an consumer of Radioshack for some years and never will I again step foot in that particular one unless some disciplinary actions are made to correct the incompetence apparently abrupt there.

Please I need somebody help me with this, I was working at this McDonald and I just got fired because I got sick… This is stupid, I can’t understand what’s going on with people, …… Well I went to the doctor and the doctor told to the nurse that call my job (McDonald) because I wasn’t able to work, and when she called the supervisor told to the nurse that if I was not there in 15 minutes I will lose my job. Now I want somebody to explain this to me how you can get fired because you got sick, just wanna say I will take this seriously because we are not slaves, , , , we live in United States of America a free country … If I gotta talk to the congress or the white house I will …..

Mcdonalds head office: it was a fine day when my girlfriend and I decided to have breakfast in a nearest mcdonald’s branch. We ordered the usual breakfast meal and eat while having conversation. It was my first time to eat in that particular mcdonald’s branch. After having meal there was some hint taste of coffee in my mouth and got thirsty to ask for water in a cup over the counter. Mcdonald’s provides a clear cup of water with ice and for being thirsty, water was quickly drunk. The water tasted and felt different as anyone would swallow, as substance pass through the throat, it felt hot with a strong scent of chlorine followed with an awful bitter taste.

Most customers reacted on how the water tasted and quoted similar detailed words, also, unhappy on how the situation was handled from mcdonald’s point of view. It was the first and would be my last to eat at mcdonald’s who serves water with sanitizer and change my impression and experience as a customer.
I was traumatized for what had happened. I would do whatever it takes to encourage my relatives and friends not to try mcdonalds that serves toxic chlorinated water. Hence, the owner wanted to pacify the situation by meeting in a mall restaurant, owner was not sincere in being apologetic. Instead, he was rude and displayed words of alligations in a raising voice.

We kept coordinating and assured us movement on the case. Year is already 2012, untill now we had never recieve any update as promised, and have decided to elevate my complain by escalating the matter to mcdonalds international.

Mcdonald’s had always been my most favorite fast food since I was young. It saddens me personally to know that mcdonalds a renowned reputation, are being wreck by a mere branch in the philippines, because of the substandard service and sanitation control. We hope to resolve this issue and have proper closure between two parties as coordinated to mcdonalds head office to handling the situation accordingly.

I would like to complain regarding McDonalds Mutiara Damansara Drive-Thru.

In the drive-thru:-
I ordered 2 Horlicks McFlurry and paid MYR10.60.
When I wanted to collect, I was given a wrong order of 2 Oreo McFlurry and wanted to change it to my right order.
McDonalds staff demanded I Pay an additional MYR1 for the Horlicks McFlurry.
I did not want to pay and wanted a refund but they did not refund me.
So I am out RM10.60 and no Horlicks McFlurry.

I then proceeded to Mcdonalds drive-thru Centrepoint, Bandar Utama and Ordered 2 Horlicks McFlurry and only paid MYR 9.55 for it.

This brings up the question:-
Why is Mcdonalds Drive-thru Mutiara Damansara prices are higher for the Horlicks McFlurry (because I paid MYR10.60 vs. MYR9.[protected]@Centrepoint Bandar Utama) and also was demanded to pay an additional MYR1.

I stopped by the McDonalds at 1501 Keowee St Dayton Ohio as I do a couple times a week for breakfast on the way to work. I ordered off the dollar menu as I normally do. Ordering a Sausage McMuffin no Egg the lady that took the order(Which as with every morning I stop in is very friendly) told me as normal my order was a dollar. I pulled to the window and paid with a ten dollar bill and was given change. I pulled to the next window and realized that I had only received $6 and some change. I just figured an honest mistakeand I looked at the receipt and was charged for Oatmeal(another honest mistake) I spoke with the woman at the next window and told her the problem and she took the receipt and change and made a correction bringing me back another amount. After looking I now had $7 and some change. I told her that what I had ordered was off the dollar menu and she said she wasnt sure and checked with another person that I assume was a manager and she said no that it wasnt on the dollar menu. I tried telling them that I had just stopped in on Thursday and purchased the same thing and was only charged one dollar. She said they must not have charged me right. Needing to get to work I decided to leave and called to speak to the manager after I got to work. I tried explaing what had happened and she tried telling me that I had not ordered what I had said I did. I order the same thing every morning. Only changing with maybe ordering a hashbrown to go along with my order.
Below is the only response that I received about being over charged
Hello Jason:

Thank you for taking the time to contact McDonald's Customer Service Center to bring your recent experience to our attention.

First, I hope you will accept my sincere apology for your disappointment in McDonald's. I can assure you that we want you to be completely satisfied every time you visit one of our restaurants.

Because most McDonald's restaurants are independently owned and operated, I have forwarded your comments to the franchise owner or local representative for follow up at the restaurant you visited.

Secondly, we want to recognize your complimentary comments and thank you for your kind words. Although we did not completely meet your expectations, please know that our restaurant employees strive to maintain the highest standards of quality, service and cleanliness. It's certainly nice to know that their efforts are appreciated.

Again, thank you for taking the time to contact McDonald's. Customer feedback is very important to us as it helps us improve. McDonald's is number one because of customers like you.

Gloria
McDonald's Customer Response Center

ref#:8810628

Everytime I go to McDonalds, nothing is ever right. My food order is always wrong, the employees are rude, the service is slow. The fries are never fresh, I always have to ask for fresh fries, and they make me wait for them. Where do you find these people, McDonalds? Certainly you can find people with at least a 2nd grade education to work here. I really just cannot believe that McDonalds is even still in business. My word! :(

Worst of all, you even try to complain about the service they are ready to call the cops on you.

I tried to complain. Since my husband works at Walmart Home office and that usually gets people to treat me better I told them that my husband works closely with the CEO of Mcdonalds. This is when they told me to leave I was blocking the drive thru. I refused and they refused to listen to my complaint because I was using profanity.(I know this was wrong but I was angry at the world.) They threatened to call the police on me even though I claimed my husband worked close to the CEO.

On drinking my milkshake, I couldn't get the last bit out so took my top off to get to it, and saw something black inside on closer inspection discovered it was a fly, I then took it to the serving point to show the manager, who told me it had just gone in there, to which I replied no it wasn't as I had only just opened the lid on it, to which he replied he would give me a fresh one, which as you can understand I refused the offer as I was feeling physically sick, he then offered me a voucher which I refused as his whole attitude was not how this could of happened or how he would deal with the problem, but it had just gone in there, if that was the case I would of gone up before finishing my drink in the first place, I have been there many occasions over the last few months and have had no problems, but I will probably not be going back to a mcdonalds outlet again in the near future as this was not dealt with properly and also made me physically sick after discovering a fly in there and will find it hard to accept not all outlets are the same.

I went to McDonald subang parade last Sunday to have my fish filet burger. Fish filet has been my favorite burger for a long time and I even had it for breakfast sometimes. One thing about me is before I start to eat my burger, I will make sure the meat, cheese and breads are arranged properly. All the times, I have been doing that and all the times I am very happy and delighted to see a full piece of meat, a full piece of cheese and of course the breads.

But on last Sunday, I was surprised that the cheese IS NOT EVEN HALF PIECE SIZE on my burger. But it didn’t cross my mind at all to make any efforts for a complaint, as I thought that it happens sometimes. And I happily finished my meal on that day. And I have been sharing this news to my friends and they told me that I should make a consumer complaint.

But today I wrote to you not to make a complaint but I wanted to share with you how i have felt and suggested the principal to checked all McDonald’s outlets whether they are genuinely selling the products for the right price? It might be true that this outlet has been selling to customer with only half a cheese all this while?

Perhaps you should do a spot check to ensure that they don’t cheat your loyal customers. And perhaps too, that everyone reading this, should make the efforts to check that they don’t get cheated.

I run a daycare as I drove to your McDonald 4514 Telegraph avenue Sept. 9, 2011 with a van full of hungry children. The drive thru was closed. Yes, I undestand the truck has to unload and supply food however he/she should park else where. I sat 30min. Waiting and observing hoping it would open. I have 20 children which I wanted to feed while on our adventure to our field trip ages 1-5 I didnt want to take them out to much work just eat on the run. We do this on Friday’s.

As, I waited and began typing this on my laptop truck still there business was extremely be lost. At least 40 or more cars left. The lady next to me couldnt get out she was an older lady need an orange juice diabetic sugar low. I offered her a piece of candy and fruit I had. I couldnt go in for her I had the children which werent mind. I called several times to ask when will the drive in be opened no answer. So just a bit disapointed.