McDonalds — customer service and restaurant cleanliness
I went into the McDonald's restaurant in Paola, KS with 2 friends. I was visiting from out of town and we stopped to get a bite to eat. I ordered an Angus Swiss and Mushroom Sandwich meal. My friends also ordered their meals. It wasn't long when my meal was ready to eat. We found a table near a window and sit down. We saw a trail of ants along the window seal and several flies flying around. This was disgusting, these ants were going up and down the window as well. I did take a picture of the ants.
I proceeded to eat my sandwich and enjoy my meal and got a mouthful of mayo. I used 3 napkins to take some of the mayo off of the sandwich but there was so much mayo on it and the burger itself was really dry. I went to the counter and stood for several minutes waiting on the manager to come to the counter. Not one person came to the counter, when she was done helping at the drive-thru she immediately came to the counter and asked me how she could help. I asked for a fresh burger and told her that there was way to much mayo on this sandwich and that it was really dry. She asked if I wanted no mayo or light mayo on the replacement sandwich. I replied light mayo, so she put in the order. I overheard a cook in the back mouth off and say, "well, what do they expect" I felt that this was directed about me and although more than one time and more than one person said easy or light mayo, the second sandwich had none. I don't like to complain in restaurant but I really felt that I was belittled for asking for a replacement sandwich. I absolutely will never step foot into this particular mcdonald's again. I have never been treated with such disrespect as a customer. The manager did attempt to resolve this problem but the cook was mouthing off after being corrected more than once. You can believe me when I say I will pass the word around about this restaurant and the cook named Clayton Norcross.
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