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1.6 2903 Reviews

McDonald's Complaints Summary

401 Resolved
2458 Unresolved
Our verdict: With McDonald's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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McDonald's reviews & complaints 2903

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8:17 pm EDT
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McDonald's their ice cream machine is always broken

If you want to make me smile, then its time to get me a ice cream from McDonalds ... But the one on the corner of Conway Rd. and Hoffner Rd., their ice cream machine is always broken... The past 2-4 times we have been there its always like this-

Me-"Vanilla ice cream cone, please"
Person-" Sorry its broken"

Walk out of there mad as a bull when it see's red...

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Chepannie
, US
Jan 02, 2011 3:55 am EST
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Just [censor]ing go somewhere else. At a certain time of the day, the ice cream/milk shake machine goes into this thing called "heat" mode, i don't know what it is exactly, but it does it every day around a certain time, depending on which one you go to. The one where I work it turns off at 11pm to 12am ish.

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dracona85
Pulaski, US
Jul 08, 2010 3:41 pm EDT
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So what? There are places other than McDonalds that sell ice cream...buy some from Wally World. It's about 2.50 for a gallon

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6:33 am EDT
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McDonald's false advertising

I was a loyal customer of McDonalds until your recent policy change in the pricing of breakfast extra value meals (breakfast sandwich, hash browns, coffee or small drink at a better price when purchased as a meal rather than purchased separately). I have often enjoyed your sausage & egg biscuit "Extra Value Meal for breakfast.

I understand now that your Extra Value Meals are no longer "extra Value" but just a means for your corporation to push it's profits up while further endangering the consumer. I say this because you no longer serve small drinks with your extra value meals but force the consumer to buy a medium drink, thereby making the posted price for a value meal nothing but a lie because the medium drink adds 88 cents to the posted price of these meals (at least at my local McDonalds); disregarding the health aspects of enticing consumers to increase their intake of soft drinks (I will be spreading this word across the world wide web for everybody to see), the fact that your corporation feels that it is unnecessary to post the real price of your meals on your menu boards is unsatisfactory, especially in todays economy where the consumer cannot catch a break from corporate greed and disrespect of its customer base (you must think we are all stupid and would not care if you force us to pay more than your advertised price for a product).

I grew up with McDonalds being seen as a family restaurant offering a good meal at a fair price and can remember times when I couldn't afford to take my family out to dinner but could always count on McDonalds to bring a smile to my childrens faces. It is sad that this is no longer the case.

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Anoid Again
Colorado Springs, US
Apr 08, 2015 7:36 pm EDT
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Breakfast value meals are a lie...you are charged extra for small drink, even though that is advertised as included in the total price...at a minimum, when complaining about the extra drink charge, you are then "up charged" for a small drink, although that is the smallest drink available on the menu, and then charged again for cream and artificial sweetener in the coffee...one $4.99 value meal ends up costing more than $7.00, at least...come on down and visit us here in Fountain CO or Colorado Springs CO for an early morning surprise!

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Sarah
, US
Feb 09, 2009 12:45 pm EST

I was thirsty after a hard day of work. I went to McDonalds to order sprite. I asked for a small cup. After I was finished I asked for a refill. The employee told me that those were only for medium and large cups. I told her that this was ridiculous as no where does it say this. They were so stubborn that after arguing they refused to refill my cup. They said a refill was five cents for small cups. I am a registered nurse I make 90k a year I can afford five cents but it is a matter of principle. When I worked at McDonalds they gave free refills.

Then a few days later I went back. I obeyed their stupid rule, paid extra for a medium and asked for a refill. I shared this with my ten year old daughter. We wanted one more refill. They said that we are only allowed one refill. I argued that this was false advertising. They did not give me a refill. They are so stingy.

I had to go to Kmart across the street to get my drinks. They could have gotton me arrested because I was banned from the Kmart because they falsely accused me of shoplifting. Luckily no one saw me that knew about my false accusation. I was out quick. I bought some coke, cups and ice for my daughter.

I think to make up for this bad experience I should be given free meal coupons and have the unnecessary cost of the coke, ice and cups reimbursed. You are lucky I was not charged with trespassing because than you would owe me more. I'm a registered nurse and do not need to be treated like a second class citizen.

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YuccaRic
Redmond, US
Apr 02, 2010 3:27 pm EDT

Hey - I live in a city with no McDonalds - and live a fine life.

Maybe you should consider changing your life if McDonalds and the Fatty, No nutritional value foods they serve are such an important part of your life.

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Trevor is now a proud father a baby boy
Markham, CA
Feb 25, 2009 2:35 pm EST
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scisco

This woman is a nutcase. She regulary posts on pissedconsumer.com She is a white registered nurse and makes 90k. She thinks being white and a registered nurse makes her better than others. She physically and verbally abused her children. She make nasty posts towards other users and says someone else got into her account. There have been times when she slipped up and it was proven that the nasty posts were made by no other than her. She is racist against blacks, hispanics, Indians and Jews and physically abuses her children if they don't believe in her steryotypes against these people. She always asks for some sort of gift card. She is a miser. Makes money but wants freebies. You are right she needs to grow up, when she does not get her way she acts like a child. She is divorced and calls her husband a deadbeat father because he did not feed the kids the food they wanted. She is the one starving them. She thinks the world owes her. She thinks she has a right to cut in line because she is white and makes so much money and because she has children. She teaches her children to hate as much as she does, punishes them if they have black, hispanic, Indian or Jewish friends. She even punishes them for giving her ex husband Christmas gifts. I believe her boyfriend broke up with her because she stole money from him.

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scisco
scisco, US
Feb 18, 2009 2:28 pm EST

Grow up - no one forced you to go some place in which you were banned. You made that decision. If you had gotten caught it would have been your fault and yours alone. Next time don't go to McDonald's... Or K-Mart. [censored].

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6:28 pm EDT
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McDonald's - I got a food poisoning eating their food

On or about June 21, I stopped and got my daughter a Happy Meal from Mcdonald on Skibo/Morganton in Fayetteville, NC. After driving for a few minutes. I told my child to give me the milk so I can open it. She had already drunk the majority of the milk. I asked how did she open it, she said it was open. I then stopped to check and there was not a seal on the...

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5:20 am EDT
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McDonald's letting boyfriend in before opening store

tuesday 3/30/10 @4:35 am pulled in the lot which lights were all on a young man entered the restaurnt by the manager on duty name tag loren tried to enter and was told they did not open until 5:00 am whats going on at this restaurant letting people in before hours the gentleman was not an employee no uniform on and kissing the manager on duty by the front counter this is the second time managers are letting non employees in after hours thought someone should know how their business is being run will not spend my money at this reataurant

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1:05 am EDT
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McDonald's glass in cookies

i purchased chooalate chip cookies from mcdonalds. when iwas eating the cookie it felt real hard and sharp. ithought it was the burnt part othe cookie i swallowed a little and i notice it got real hard to chew. it felt sharp, when i spit the rest of the cookie out on the tissue. i couldn't believe it was glass. i called mcdonalds and reported the incident.

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sikha123
, IN
Apr 26, 2011 12:24 pm EDT

This is horrible situation, my closed friend is faced same kind of situation and he is registered his complaint almost every where, but no one replied or helped for solve the problem because the become powerfull in market and don't care of customer.At last he register his complaint ww.nationalconsumerhelpline.in
Their telephone no: [protected]. and find solution of my problem. you can register your problem here, I am sure the will help you and find solution of my problem.
you can register your problem here, I am sure the will help you

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7:28 pm EDT
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McDonald's poor attitude

Me and my schoolmates were just going on break march 24, 2010 around 8:00 at night and when we pulled up to the drive thru window the person taking oue order was very rude to us, we asked if we could have a minute and then she said sure like I have all night. Then when we were waiting for our food she did not give us our order right she was laughing about it. I tryed to get a hold of a supervisor but I was not able to and we just feel that that is very unprofessional and poor attitude for her to have when working in this kind of business.

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asthrade
, PH
Sep 13, 2010 3:20 am EDT

Good day, as for now!?, I am one of a customer patrionizing McDonald's. I really love the food and the good service of your employees given to their customers. As an employee myself and as a mother, I see to it that I find time for my family and good way to do this is to treat them. Unitl yesterday, an incident shocked me which lead me to question on how professional your empoyees are specially managers.

As we were eating at McDonald's Tabunok Branch around 5:30 in the afternoon. I saw one of your manager a certain VINCE yelling at one of the crews who were wearing McDelivery Shirt. his voice was heard from four corners of the store insulting the crew and telling him "AGENCY KA LANG, KLIYENTE KO, WA NA KO MANGINAHANGLAN SA IMONG SERBISYO, PWEDE TIKA PALAYASON RON." This statement insulting the crew and terminating his service without proper forum is one example of abuse of power from a high ranking individuals. Is this the way you train your managers? I never expected to witness a manager at a place where many people eating and watching him to subvert employee under him. well in fact they were the same they were both paid.

Because of this untoward incident I decided to send you this requesting for your good company to investigate and give attention to this matter. I pity on every crew who can just keep thier silence. Let's face it he may have a mistake but how he was treated by MR> VINCE was very inappropriate to the extent it would take customer attention.

I hope you take action on this matter and hear both sides!

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11:35 pm EDT
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McDonald's waiting time and missing product

my family and i live local, visit fast food restaurants often, but i always seem to have to go back to get something that was left out of my order or the worst, pull up and wait and wait, i have on several occasions timed the delays of my drive up visits, on the average, yes there is an average, of 7 TO 10 MINUTES of waiting i do not seem to ever have this issue at any other mcdonalds that i visit and it is not a one time thing it is often.. then they forget my straws or sauces so we have to go in and get them after waitng mind you we went through the drive up so that we would not have to park and go in, this is just a bother to a customer and ecspecially ones that frequent this mcdonalds, do you know that my father wont go there because they have asked him to pull up and wait when he has ordered a cup of coffee, wow thats bad he also renamed mcdonalds#11389 its current name is "the pull up and wait" because that is all we seem to hear, i really hope that someone can get those folks organized before they lose another customer

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7:17 pm EST
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McDonald's incorrect orders & service

The McDonald's in Tustin, CA at the corner of Bryan and Tustin Ranch Road has the worst customer service. It's become a joke in our family to see if they can get our order correct. Today we ordered two items. Even though I asked for ketchup on the burger, the screen in the drive through did not have it listed. The woman said she would make sure she told them to add it. I also ordered a Diet Coke. When I got to the window to pay the woman shorted me a nickel in my change. (She gave me back $14.95 instead of the $15.00 that I was due.) When I said my change was wrong she argued with me that I had not given her a nickel. She wouldn't budge even though she had already put the $21.07 I had given her into the cash drawer prior to giving me my change back. I complained about her to the manager. After I drove away I discovered that the drink was a regular Coke instead of Diet Coke, and there wasn't ketchup on the cheeseburger. I don't know how this McDonald's stays in business during in this economy. I won't be back. I rather drive a little further next time we go for fast food.

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biz nitch
Santa Ana, US
Mar 24, 2010 12:15 am EDT

yeaaa...### you guy

working there must be hard, having to deal with asshold customers like you...we (people who work on the other side of the counter) hate people like you

and they dont go out of business cause EVERYONE eats mcdonalds [censored]
you can go somewhere else for all we care, in fact go eat shiit!

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12:55 pm EST
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McDonald's order was wrong and bad service

On Sunday March/07/2010 at 18:15 p.m. My family and I went to the mcDonald's on Broadway in Boise, Idaho. When we walked in it was a little busy, but nothing major. We stood in line for sometime before our order was finally taken. When we were finally able to order the lady at the counter who took our order was more worried about what was going on around here then in taking the order, she also didn't ask if we would like our order to go or stay. Once we recived our food wich took for ever my husband noticed that my son was given apples instead of fries, so I had to take those back up to the counter to get the right thing. The lady at the counter took the apples and got me fries. Once I got back to the table my son told me that they gave him chicken nugget's instead of the Cheeseburger he wanted so once again I went back up to the counter to tell the lady she got the order wrong. When I did tell her she got the order wrong she said how did I get it wrong so I told her what my son's order was suppose to be and she said so all you need then is the chesseburger and grabed the chicken nuggets from me and gave me the cheeseburger. I got back to my table and gave my son his now right food order and figured now I can finally eat only to descover my husband's and my fries were old burnt nasty and cold. This time I made my husband go back up to the counter. The lady did get us new fries that were hot and really oily.Not once during the whole time did she say she was sorry or anything.We all ate our food and later weren't suprised when we all ended up sick.

Normally my family and I love to go to McDonald's but this time we were very disapointed by the service we recived and the way we were treated. I will diffently never ever again eat at that McDonald's again.

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dudertonmcnally
, US
Mar 09, 2010 8:43 pm EST
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That's what you get for going to McNig's. How about you cook? ###tard.

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6:00 pm EST
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McDonald's customer service

Was going through Drive thru this afternoon, March 7, 2010 waiting for my food at the pickup window. The server had gone to get my order and had left the window open. I do not appreciate one of the front line staff stomping up to the window "swearing" under her breath and then slamming the window in my face. If you have a problem with the window being open ie: drafty. too loud say something to the customer on the other side, maybe excuse me but leaving the window open makes it too loud but don't just slam it in my face.

To top it all off, I tried to place a complaint on the McDonalds website. There is no way to do this by email, the only option is to call long distance Monday to Friday. Guess they don't care too much about our complaints.

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christian mendoza
, US
Jul 17, 2014 7:14 pm EDT

We buy today a 2 of 20 chicken nuggets new cook and then the mangger he bring that we order the problem is they mix the new cook and the old one is very hard you can throw it we pay that we want to eat and then they give us the mix food

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3:08 pm EST
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McDonald's cold food

On the 6th march we went to McDonald's for tea. We ordered 2 big mack meals+2 happy meals with nuggets+1 chicken mayo. We received our food and went home which is just around the corner. Upon opening our food we found to our dismay that all our food was cold apart from the chicken nuggets. So as you can imagine we were not very pleased, we use the store on a regular basis and have never had any problems. I would be most grateful if you could investigate this matter further at this branch. At least making sure that this does not happen to us again and other paying customers. Thank you and would hope to hear from you soon to resolve this issue...

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1:31 pm EST
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McDonald's mcdonalds harpurhey

I want to make a complaint about McDonalds Harpurhey on Rochdale Road.

I worked for McDonalds Harpurhey from Dec 2009 - March 2010.
When i worked there throught out my probatiom period they made me feel so uncumfitable, even the manager Kirsty Williamson! I was only on my probation and coverd loads of shifts aswell did my friend who they dissmissed aswell! we both did 12hour shifts most of the time, and didn't complain once. I was dedicated to my job at McDonalds. And the way they got rid of me and my friend was so unfair they ket us get into our uniform and let us do everything and then say right you are no longer aloud to work here. If you ask me McDonalds Harpurhey is not a good place to work.

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Steenetrick
, AU
Feb 09, 2011 11:36 am EST

This is true with fast food and hiring teenagers in general. The ones who get away with calling in last min, not turning up etc. are usually gormless [censor]ing dweebs who contribute nothing anyway and so aren't noticed or cared about by shift management. in fact, the management probably gets bonuses by making the good ones work twice as harder for the same pay to cover for the absence of others.

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dracona85
Pulaski, US
Jul 08, 2010 3:23 pm EDT
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I feel that any McDonald's is a terrible place to work.

There are people on my shift that constantly call out because of :

A)They're sick(aka they have a hangover and the managers are OK WITH THIS EXCUSE) or

B)They don't have a ride(when they knew beforehand that they had to work the previous day, so they could have arranged for someone to take them to work)

Some of them don't even bother to call until near the end of the day with their excuses. One girl that was supposed to be at work at 8am didn't even bother to call to say she wasn't coming in until it was 12(she said she was sick)! She and others like her, have gotten away with this without being fired or even disciplined. But if I'm even a minute late I get threatened with a write up...And to top it off I have to work several hours over my shift because of these people not showing up(one day 4 people called out), leaving me having to scramble to reschedule any plans I had for that day.

I don't really have a choice but to suck it up until I either find another job or they find some other stupid reason to fire me for a second time. Last time I was fired was just after I got in a wreck...didn't find out till the next day :/

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6:51 am EST
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McDonald's bad service

On the 3/3/2010 Wednesday night i was in the McDonald's store in Malaga getting some dinner for myself.I order a chocolate sundae and a medium coke, when i received the chocolate sundae, the spoon that comes with the item was thrown on the filthy dirty counter in front of me.The spoon had no plastic seal wrap around it, any sort of disease could be picked up on it.People lean over the counter and any sort of disease could be left there.I am amazed that this practise is allowed in a store of this size.It happen to me a couple of days ago as well and this is why i am sending in this complaint about what i saw.If this is the way McDonald's likes to to present it's cutlery (which is so unhygienic) i will stop going there and avoid any McDonald's store until this problem has been address.In this day and age this should not be allowed.If this practise is still going on by the end of the month i will take further action to try and stop this from happening.It is a very discussing thing to have to pick up a spoon of a filthy dirty counter.I will be looking forward to some feedback on the problem and why this is allowed in a fast food outlet (especially a McDonalds store).Regards Glen Lark.My E-mail address is glen.[protected]@yahoo.com.

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12:43 pm EST
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McDonald's every time I go to mcdonalds, I don't get what I ordered

Every time I go to mcdonalds, I don't get what I ordered. But this time was the worst. I go through the "Drive through" but then I had to wait for my food on the side, and it gets worse. I wait for at least 25 minutes and have to go in to get my food. They fix it up and I asked if the 12 pc nuggets that I ordered was in bag because I saw them put in 4pc nugget. The girl said "yes" they are in there. When I get home they were not in there and I only had 4 pc nugget although I paid for 12 pc combo. I am tired of everytime I go to mcdonalds I don't get what I want and I do pay for it. I will not go back. I will go to sonic or any other place before I go back to mcdonalds again.

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joey0923
, US
Jun 15, 2011 10:07 pm EDT
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back when the person posted this blog there was a coupon for a 12 piece and it was in the sunday papers nationwide. it was 12 pc for $4. i had a bunch of them coupons so i know.

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mooshell28
Shakopee, US
Jun 15, 2011 3:48 pm EDT

There is no such thing as a 12 pc. combo, idiot... there is a 10 piece... know your ### so the mcdonalds employee can take your order properly... plus look on your ###ing screen before you pull forward to see if everything is right on it... you costumers are the [censored]es not the employees.

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luisiscool
Livermore, US
Mar 31, 2011 11:37 pm EDT
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Lol I used to work for Mcdonalds and its the customers responsibility to make sure that he/she gets the right order.

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Tania07
, US
Dec 22, 2010 8:09 am EST

yes, its mcdonalds fault b/c they are incompetent idiots..that's why its so important to check your food once u get it and not to trust people or ask them about it.

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joey0923
, US
Dec 04, 2010 10:40 pm EST
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so you ate 4 hamburgers and your missing the meat on the 5th? just the fact that you ate 4 hamburgers in 1 sitting makes me sick. i will bet your some bloated dude. try hitting a gym. your disgusting.

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Joe_19999
San Diego, US
Sep 28, 2010 5:32 pm EDT

You aint the only one! I placed an order for 5 hamburgers with extra pickles. The order was promptly filled by the time I got to the pick-up window. When I returned to work to eat my dinner I discovered none of the burgers, despite having a sticker on them saying "extra pickle", had any extra pickles. Oh, they were also hard and stale. In addition to this, one of the burgers had NO MEAT!

Ordering a burger with extra pickles and receiving a burger with no meat and no extra pickles is absolutely horrific service. I could forgive a lazy worker for just slapping an "extra pickle" sticker on a burger from the bin. But no meat... This is outrageous!

hahaha McD'd SUCKS!

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Kidiu
Kearns, US
Sep 24, 2010 8:59 pm EDT

Whenever we go out to fast food joints, we always check our bag to make sure we got what we ordered. And, yes, there have been numerous occasions where we had to go back in, show our receipt and order, and have them fix it. I hate fast food places.

IronGrudge89
IronGrudge89
Mountain Top, US
Jul 29, 2010 3:30 pm EDT
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You could just not be a typical lazy American and get out of your car to order the food. Better yet you could just avoid McDonald's altogether. The world doesn't revolve around you.

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Katana1
, US
Jun 30, 2010 1:48 pm EDT

Whoo Hoo! Just look at all the McDonalds employees that left comments.
Why don't YOU get it right. U R stupid but look who you work for.
Mr. Millangelo or whoever you are, the McDonalds employees will never get it right nor can you have it your way. If you like to drive thru for a morning coffee then you hear the same blathering question. "Would you like to try a Frappe...blah, blah, blah. If you say yes, (no one ever does) then that confuses them so much the order taker forgets to charge you and when you get to the pick up window you won't get a Frappe. Or the order taker actually does charge you for the Frappe and when you get to the pick up window there is a 5 - 6 minute wait on one Frappe.

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Stephen Drake
dasdasd, US
May 25, 2010 5:41 am EDT

People Don, t post In this Site...Tthis Site Is made just to sabotage the Image of other companies and Complaints Board gets Paid to do this, Most of the posts are being posted by their blooddy writers inorder to keep this site active ...

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McDonald's - charging for an extra sauce

I decided today that I would try eating some lunch from one of our local mcdonalds (The one on the georgia road in particular), I am usually not a big fan of mcdonalds, but I thought I would give it a try. My child really likes mcdonalds, one of her favorite things to get from there is the chicken nugget happy meal, needless to say I find it very hard to...

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McDonald's service poor

During this visit, I was the first car pulling up to an empty drive thru. I ordered a bacon egg and cheese biscut and a large hot mocha. I paid and moved up to pick up my order. My sandwich was ready, and I was asked to move forward for my coffee. As asked, I moved forward. After 5 additional customers processed thru the drive thru and 10 minutes passed, I still had not received my coffee. I started to back back up to the window in an empty drive thru to see if they had forgotten. Instead the drive thru worker leaned out and yelled at me multiple times. I stopped and pulled forward again. Eventually someone came out and provided my coffee - no applogies for the wait or thank you for stopping. As this is morning rush hour driving, the additional time eliminates McDonald's from further consideration of a breakfast stop. I am angered enough, as this is about the third time this has happened - or someone working the drive thru did not understand either the register or english sufficiently to process my order after explaining it five times (two coffees), to stop taking my family of 5 to McDonald's. As my children are pre-school or elementary in age, you can imagine this is one of their favorite restaurants and we're typically at one branch or another once a week. This will not continue as I'm fed up with the blatent disreguard for customer time and service! I can get thru Starbucks or Dunkin Doughnuts in 3 minutes or less, including when I enter the store.

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McDonald's dirty store/ filthy toilets/ substandard service

The McDonalds food store (North of Sydney Highway heading to Newcastle).

On entering the store (it is large space), there were only about a handfull of people there when we got there (10pm ish), but all tables had debrie on them as did the floor(chips/ paper/ spillages/ dead flies on window sill:lots!).

Toilets filthy! The ladies toilets of about 6 cubicles had no paper and floors had debrie on them and the sanitary cubicles were over flowing in a few. I would expect this type of outcome in a poverished run down establishment: not McDonalds food chain store.

The floor in the food section looked like it had not been cleaned for a while. The tiles looked grey black in areas and i don't think they are actually that colour. The floors sticky, as were many tables.

This would have to be one of the worst eating experiences i have ever had!

I really feel like reporting this to the Health Department!

You definitely should keep a closer arm of control on the quality of your products in this area.

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McDonald's food quality

My husband and I went to McDonalds for lunch today and to our surprise was very unhappy with the food we received. My husband ordered a s double quarter Pounder with cheese, the burger patties must have been left over from last night as they were hard and dry, and the burger was cold. My big mac was tasty with the exception that the bun was cold. We took this take out and drove 2 minutes from the Restaurant to a nearby park to enjoy our lunch, well the fries and shakes were great the burgers were just nasty. Have you gotten that big that customer care and quality dosen't matter any more...Come on I think a bit more care in the product cooking and preparations would be recommended on your part.

Next time I should look into another fast food chain if this continues.

Thanks for your time

Nancy

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Art Sauer
Indianapolis, US
Apr 23, 2010 1:51 am EDT

When my wife and I decided we'd like to have a fish sandwich we went to Mc Donalds in Indianapolis. We ordered 4 fish filets, totaling $12.36 or $3.09 each. For what? A piece of fish about the size of a postage stamp? NEVER AGAIN!

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6:07 am EST

McDonald's goal setting

I'd just like to say to all those out there that ever want to complain about McDonalds drive thru's again a few words of advice:

When ordering a burger, if you want it to be in a meal, say the size of the meal first - then the burger - and then (if you must) state what you would like changed on the burger.

When ordering a Happy Meal, say what type (cheeseburger, hamburger, 3 or 6 nuggets, snack wraps) because saying "I'd like a Happy Meal" does not help us serve you faster. Then tell us what drink you would like, and any sauces, if with nuggets.

Make sure that you speak CLEARLY into the order box, as sometimes, outside or inside noises and your loud car, can affect our hearing ability. You do not have to shout, but if you speak up, chances are we will hear you properly. ALSO, do not assume we can understand what you are saying when you order "abigmacmeallargefrozencokeforthedrinkandasoftservecone". That doesn't make sense to you when you first look at it, so OBVIOUSLY it doesn't make sense to us when you say it.

Please also note that at this current point in time, it seems that our head office has taken it upon themselves to "improve" our drive thru's. This means that most stores in Australia have a time limit on how fast we have to serve you. From the second you get to the speaker box (and sometimes earlier) we are being timed on how long it takes to serve you, and some stores are given as little as 2 minutes and 30 seconds to get you your order on time.

This means that the next time you are ordering for a family, you have to understand, that while we do make "fast food", 3 Happy Meals, 2 Large Big Mac meals and dessert to boot, won't always be ready in less than 2 minutes and 30 seconds. You have to account for the how busy we are in store, how many cars are in front of you, and how many are behind you.

Sometimes people get annoyed that they have to wait for fresh meat or fries when all they're ordering is a small Cheeseburger meal. Well, honestly, next time you come through for the same thing, and your burger and fries aren't completely fresh, maybe think about not complaining next time when you have to wait.

Another thing that customers have to realise, is that 80% of the time, when there is only one crew member in the window where you pay for your meal, it most likely means that they are also the person taking the orders. This means that we are dividing our attention to get orders placed and paid for as quick as possible. If we are a bit "rude" or "###" then, we ARE sorry for that, but given the pressure from our managers to get the order to their top window before our 2 minutes and 30 seconds are up, we can't stand around chatting about the weather.

Personally, I DO NOT agree with the new targets for McDonald's Drive Thru's that have been put in place, because not only are us crew members stressed from all the pressure our managers put on us, but they are being pressured by their bosses and so on. I am also sick of taking customer complaints from people about having to be parked all the time - I agree with you (the parked customer). You shouldn't have to be parked for a meal that is probably sitting there ready for you to have, but because you won't drive off fast enough after we have given it to you, you have to be parked, and wait a little while longer.

I plea that people who read this and frequent ANY McDonald's store will take into account what I have said. I suppose I'm more angry at the fact that we've been given restrictions on how long we have for a car to go through drive thru, but there are some valid points for customers when ordering their meal. I'd also like to add that while many of your items may be missing, or wrong in your bag, you have to understand that working at McDonald's is NOT the easiest job in the world, and while it may happen more than once in a week, PLEASE try to be understanding towards our situation as well.

I encourage for customers to complain to the head office, I really do, because if more people speak up about this, then either our 2 minutes and 30 seconds will get raised to a more realistic goal, or the times will stop altogether.

Thanks for reading. (let the flaming begin >

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Sparklers87
Adelaide Metro Area, AU
Feb 19, 2010 8:55 am EST

Well said Sam ;)

As a fellow manager, I just TONIGHT have read a complain that was sent to our store from Head Office. The lady complained that her (admittantly) old debit card was not working on our e.f.t.p.o.s machines...herself and her husband had to pay via credit card and was upset that the crew person was unable to accept her first card. Ummm, what? WHAT?

It is my job to contact this person monday to close this complaint. Sssseeerriiiooouusssllllyyyy. What does she want me to say? I'm sorry that our up-to-date technology could not accept your debit card because it's too old or whatnot, however we gladly accepted your credit card as credit transactions seem to take FOOOORRREVER at the cashier window. Thanks for being a ###wit, can't wait to hear from you again for your next bogan complaint, possibly receiving the eye of the potato in your french fry. Yours sincerly, I don't give a ###!

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1:44 pm EST
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McDonald's untrained / unsupervised staff

Hello to all my fellow fustrated customers,

I have a 4 year old and a 1 year old at home that just love McDonalds Chicken Nuggets.
At approx 12:00pm, on Thursday February 18, 2010. I experienced my worst encounter at a nyc McDonalds.
I had just made my $17.82 purchase at this McDonald Drive Through, when I noticed that the cashier had not
given me all of my change. When I asked for all of my change the cashier began to us profanity and call me names, all because I asked for the rest of my change which was $.18. I told this cashier that it did not matter the amount but the fact that it belonged to me rightfully and that I wanted it. The cashier then at this point went into his pants pocket and threw a case quarter at me through the window of my vehicle.Words were exchanged and that point I was told by this cashier to exit my vehicle so that he could "cut my Face". I then went into the McDonalds and asked for the manager and that all of my money to be refunded to me at once. I was told by another employee that this cashier was related to the manager which I found out is also the owner of this establishment.After all of what just happened the only thing that the manager/owner said was here is your change.

I had frequented this establishment for the past two years and never had any issues or complaints until today.
I would not enter this establishment ever again, and would not recommend that anyone else do the same.

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jhuffine
Marion, US
Mar 27, 2011 7:53 pm EDT

As a restaurant manager at a McDonalds myself, I am with you 100%! This was just completely unacceptable. I am so sorry to hear that you had such a bad experience. It sounds to me like a supervisor needs to do some serious stepping in. Make sure that next time you have an experience like that, you report it to the 800 number on the side of your cup/bag. It is a customer complaint number. Believe it or not, it does actually make it back to the store within 24 hours of your report. The restaurant manager is then required to call the person that made the complaint to make things right with you. At my store we are very good with follow up. I am sure there are stores out there that don't even look at them. I suppose it all depends on the district manager and how strict they are on making people follow the policies of the store.

McDonald's Customer Reviews Overview

McDonald's is a globally recognized fast-food chain that has been serving customers for over 75 years. The restaurant is known for its iconic menu items such as the Big Mac, Chicken McNuggets, and the famous fries. The reviews for McDonald's are overwhelmingly positive, with customers praising the restaurant for its convenience, affordability, and delicious food.

One of the most significant positive points of McDonald's is its consistency. Customers can expect the same quality of food and service at any McDonald's location worldwide. The restaurant also offers a wide variety of menu items, catering to different dietary needs and preferences. The fast-food chain has also made efforts to introduce healthier options, such as salads and grilled chicken sandwiches.

Another positive aspect of McDonald's is its affordability. The restaurant offers value meals and promotions that make it accessible to customers on a budget. The fast-food chain also has a mobile app that provides exclusive deals and discounts to its users.

Customers also appreciate the convenience of McDonald's. The restaurant has a drive-thru option, making it easy for customers to grab a quick meal on the go. The fast-food chain also offers delivery through various third-party apps, making it even more accessible to customers.

In conclusion, McDonald's is a beloved fast-food chain that has earned its reputation for providing consistent, affordable, and delicious food. The restaurant's efforts to introduce healthier options and provide exclusive deals through its mobile app have only added to its appeal. With its convenience and accessibility, it's no wonder why McDonald's continues to be a favorite among customers worldwide.

McDonald's In-depth Review

Menu Variety and Quality:

McDonald's offers a wide range of food options to cater to different tastes and preferences. From classic burgers and fries to salads, wraps, and breakfast items, there is something for everyone. The quality of ingredients used is commendable, with fresh produce and high-quality meats being used in their menu items. Additionally, McDonald's provides nutritional information for their menu items, allowing customers to make informed choices. They also offer special dietary options such as vegetarian and gluten-free choices, ensuring that everyone can find something suitable to their needs.

Service Efficiency:

McDonald's excels in providing fast and efficient service. Their staff is trained to work quickly, ensuring that customers receive their orders promptly. The accuracy of order fulfillment is generally high, with minimal errors in getting the right items. The staff members are friendly and professional, creating a positive and welcoming atmosphere. The drive-thru experience is also smooth, with well-organized lanes and efficient order taking and delivery.

Cleanliness and Hygiene:

McDonald's maintains a high standard of cleanliness and hygiene throughout their restaurants. The dining area, restrooms, and play areas (if applicable) are kept clean and well-maintained. The staff follows sanitary practices, including regular handwashing and wearing gloves when handling food. Food handling and preparation standards are strictly adhered to, ensuring the safety and quality of the menu items.

Pricing and Value for Money:

McDonald's offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing good value for money. The quality of the food justifies the prices, with consistent taste and satisfaction. Additionally, McDonald's frequently runs promotions, discounts, and loyalty programs, allowing customers to save even more while enjoying their favorite meals.

Ambiance and Atmosphere:

The overall atmosphere of McDonald's restaurants is lively and inviting. The seating areas are comfortable and clean, providing a pleasant dining experience. The music, lighting, and decor contribute to a vibrant and enjoyable ambiance. Noise levels are generally well-managed, ensuring a peaceful environment for customers to enjoy their meals.

Accessibility and Convenience:

McDonald's restaurants are conveniently located, making them easily accessible to customers. They provide ample parking facilities, ensuring a hassle-free experience for those dining in. Drive-thru availability is a major convenience, allowing customers to quickly grab their meals on the go. McDonald's also prioritizes accessibility for individuals with disabilities, with ramps and other accommodations in place.

Social Responsibility:

McDonald's demonstrates a commitment to social responsibility through various initiatives. They actively participate in environmental initiatives such as recycling and sustainable sourcing of ingredients. The company is involved in community support and frequently engages in charitable activities. Employee welfare and training programs are given importance, ensuring a positive work environment and growth opportunities for staff members. McDonald's overall corporate social responsibility efforts contribute to their positive impact on society.

Technology and Innovation:

McDonald's embraces technology and innovation to enhance the customer experience. They offer mobile ordering and payment options, allowing customers to conveniently place their orders and pay through their smartphones. Self-service kiosks and digital menu boards are available in some locations, providing a seamless ordering process. Integration with third-party delivery services enables customers to enjoy McDonald's meals at their doorstep. Online customer feedback and support channels are also in place, ensuring that customers can easily reach out and provide their input.

Consistency and Brand Reputation:

McDonald's maintains consistency across its different locations, ensuring that customers can expect a similar experience regardless of where they dine. The brand has a strong reputation for providing quality food and customer satisfaction. With a long history in the fast food industry, McDonald's has established itself as a trusted and reliable choice for millions of customers worldwide.

Customer Feedback and Reviews:

Customer feedback and reviews play a crucial role in shaping McDonald's operations. The analysis of customer reviews and ratings helps the company understand customer preferences and areas for improvement. Common complaints or issues raised by customers are taken seriously and addressed promptly. McDonald's is responsive to customer feedback, constantly striving to enhance the overall customer experience. As a result, customer satisfaction levels remain consistently high.

How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

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McDonald's contacts

Phone numbers

+1 (800) 244-6227 +1 (888) 424-4622 More phone numbers

Website

www.mcdonalds.com

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