McDonald's reviews and complaints 2
View all 2864 complaintsMcDonald's - Food and management
So we ordered food from the Chapman Highway location in Knoxville TN the food wasn't good so we went inside to have it remade and the manager Jennifer had a very nasty attitude. The food was remade but it was still disgusting something needs to be done about it. I'm in restaurant management myself and you do not treat customers like that it's completely unacceptable!
Desired outcome: The manager should be reprimanded and food should be replaced with edible food not nasty food that's sat for God knows how long
McDonald's - rude service
First my Wife, Son, and Me pulled up to the speaker and my wife began to order for my son. She said I need a 4 piece Nugget and a small spriet. She then began to say her order and The man with Glasses working the window young guy said the total before she could speak and pull to first window. She said sorry i am not done. I need a number 10 she said. And before i made my order he again said the total pull to window. No thats not it she said. I ordered a number 3 and he the made two totals and thats not how we wanted it. When we got to window my wife said that is all 1 order. He changed it. When we got our food, we got all of it but my sons small spriet. My wife said i need it and the african american lady working window said with a smart attitude you didnt order one. We complained and she told us to come in and speak to manager. We got a small frie unstead of small spriet. When speaking to the manager she was an older blond lady, She was on the phone in the lobby area. She was laughing and have a good confesation with someone on the phone when the Black lady interupted her so my wife could tell her what happen. She said let me call you back to the person on phone and turn to my wife and said what?! She told our story to her and she looked at her and said AND! Thats it? With a horrible attitude. She told the lady to get us our drink. They then took the food from us and ripped the bag in the process of taking the small frie out and gave us our drink and never once said sorry. This is why so many of our resturants in Knoxville are so crappy. If they dont like there job then quit cause with the economy the way it is lots would love there job.
The complaint has been investigated and resolved to the customer’s satisfaction.
what is a spriet, or a small frie unstead? Did you mean to say they had a condensation about you or that there was conversation on the windows of the restaurant? Sorry, it's all too hard to understand
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