McAfee / no real interenet protection, anti virus scan blocking, very inefficient customer support
I can only agree with all the complaints on McAfee: Do not get involved with Mcafee. I bought a total protection since one year.
Their crap software indicated a site as safe whereas I believe my computer got infected. When trying to run a full scan it blocked. I was connected to McAfee support for 4 nights in a row last week - they did not manage to fix it. They were supposed to call back yesterday and this morning and they never did. When I contacted them they could not care less and did not want to help further saying not available although we had agreed on a timing to try for the 5th time to solve this. When last connected to my computer they even uninstalled the product completely so now there's no computer protection at all (not that McAfee did help with something it proves...).
Their software and client service (be it Tier 1 or Tier 2) is crap. They initially asked me to buy a $89 additional product to remove a trojan or virus. I agree with what anther customer says that their foreign call center is a horrible. They are like robots. They do not have a log of everything already said or done so this is completely no respect for the customer. I wasted 10-12hours last week to now be without any anti virus. The conversations are bizarre. It doesn't matter what you say, they respond as if you said something else. Maybe they just read off a paper but they will not address what you say.
Do not get McAfee - waste of money, time, no respect for the client or client time.
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